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Red Roof PLUS+ Washington DC-Rockville

16001 Shady Grove Road, Rockville, MD 20850
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1 room 1 guest
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Red Roof PLUS+ Washington DC-Rockville
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lilongwe, Malawi
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

a traveller hotel for those not spending a lot of nights but clean and a semblance of a reception. more or less driving to you door. very near a shopping centre...walking distance. a couple of restaurants nearby and it is next to a busy main road.

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Awesome location in Rockville near D.C . Kellie provides A+ customer service . Great price & near lots of food places & convenience stores. The rooms are cozy and modern. The whole staff is very friendly & quick to take care of there customer. Overall highly recommended stay.

Was this review helpful? Yes 1
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hi Zach, Thank you for providing feedback regarding your recent stay. We're pleased to know you enjoyed your stay. Kellie was all smiles when I shared your comments with her. Your comments about our overall customer service and recently renovated rooms were great to hear. We want to provide a clean, well maintained hotel that provides great service that's of... More 

North Canton, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I decided to go to Washington, DC (a favorite city of ours) very last minute. We needed a hotel that was inexpensive, close to a metro station, and offered free parking. The Red Roof Inn PLUS in Rockville was a match for all of our needs, yet exceeded all of our expectations! After a 6-hour car ride,... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for staying with us and sharing your experiences. It's always nice to hear from a valued guest. I'm glad you were happy with our newly upgraded Premium rooms and the take away breakfast and complimentary popcorn. I do apologize about the problem you encountered with housekeeping and will be looking into what happened. Please note that in your... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I just left this hotel today, & stayed in a good bottom floor room, the room was very clean, On my way out I was helped making travel arrangements by the front desk, a young guy by the name of Kurtis who asked me did i enjoy my stay then took the time out to help me arrange a ride... More 

Was this review helpful? Yes
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay. It's always a pleasure to receive feedback from a valued guest. Needless to say Curtis was elated to read your comments and compliments about his service. Your comments were very inspirational. As a team we want to provide clean and comfortable rooms with great service. Thank you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I was here for 2 weeks and I had a great stay here. I did have one issue when one guy at the reception misguided me about the free night issue, but it was sorted out the same day. The best thing about this hotel is Kellie, she is extremely helping with whatever issue you have. There was some construction... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay. It's always a pleasure to hear from one of our guests. Kellie was elated to read your comments and it brought a big smile to her face. I'm glad she was able to accommodate your needs by changing rooms for you. We want to provide clean and... More 

Rockville, Maryland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 13, 2015

I continue to be extremely impressed by this property. When I stay in Rockville, which is frequently, I always stay at this Red Roof Inn. It is centrally located, the accommodations are excellent, and the price point makes it the best overall value in the area. Kellie is at the desk most days. And I can always count on her... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for staying with us and sharing your experience. You are a valued guest and it is our pleasure to provide you with a clean and comfortable room while you enjoy your stay. We do appreciate your comments about Kellie and when I shared them with her it brought a big smile to her face. Thank you for your... More 

Garner Nc
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 6, 2015

Service at front desk was very slow. The air conditioner worked as hard as it could and never cut off all night, but it barely kept it cool enough to sleep. Why don't RRI put its address somewhere in the room so folks who don't know where they are can order take out? Joe's noodle house could not deliver my... More 

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William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for your review. I'm sorry you didn't have a great stay with us. I do apologize for the struggling A.C. and speed of service at the front desk. For future reference there should be a national directory of all Red Roof Inns in your room. If it wasn't in your room I'm very sorry. Also if you ever... More 

Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 27, 2015

The premium room met expectations. Furniture was new, everything was clean, and everything worked. Staff was exceptionally helpful especially Kellie -- doing more than expected. I would stay here again if in the area. Good value.

Was this review helpful? Yes 2
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback on your recent stay. We're very pleased to know that you enjoyed your stay. We want to provide a clean, well maintained hotel that provides great service. It was nice to hear about your observations of your room and especially your comments about Kellie. She was very happy to hear what you said. We... More 

Needmore, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 10, 2015

Don't even think about staying at this hotel. I don't even know where to start. Due to a last minute business trip, hotel options were scarce. Based on an excellent experience at a Red Roof Plus outside of Pittsburgh, my coworker & I had our Team Leader book this property for us. I think sleeping in the SUV would have... More 

Was this review helpful? Yes
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, It's disappointing for us as well when a guest has an issue and I was even more disappointing to hear about the different issues you experienced during your stay with us. I will assure you this is not a typical experience and I apologize again that this affected your opinion of our hotel. I'd like to address your problems... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 31, 2015

Outstanding service from a young woman named Kellie!! She reviewed my week stay and realized I wasn't receiving the best value! Now I can see if I complained about the bill or something, but I didn't. She felt compelled to make certain that what I was spending was the best value available! Saved me over $200 bucks!! My new favorite... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay. I was happy to hear that Kellie was able to convert your room charges to the weekly rate. I'll be sure to share your review with Kellie and I'm sure she'll be happy to hear it. Comments like yours are always inspirational to our staff. Thanks again... More 

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