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Red Roof PLUS+ Washington DC-Rockville

16001 Shady Grove Road, Rockville, MD 20850
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Red Roof PLUS+ Washington DC-Rockville
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Red Roof PLUS+ Washington DC-Rockville
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183 Reviews from our TripAdvisor Community

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Traveler rating
    58
    49
    31
    27
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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  • All months
    (183)
  • Mar-May only
    (58)
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    (25)
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1 review
4 of 5 stars Reviewed yesterday NEW

I was here for 2 weeks and I had a great stay here. I did have one issue when one guy at the reception misguided me about the free night issue, but it was sorted out the same day. The best thing about this hotel is Kellie, she is extremely helping with whatever issue you have. There was some construction... More 

Was this review helpful? Yes
Rockville, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I continue to be extremely impressed by this property. When I stay in Rockville, which is frequently, I always stay at this Red Roof Inn. It is centrally located, the accommodations are excellent, and the price point makes it the best overall value in the area. Kellie is at the desk most days. And I can always count on her... More 

Was this review helpful? Yes
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for staying with us and sharing your experience. You are a valued guest and it is our pleasure to provide you with a clean and comfortable room while you enjoy your stay. We do appreciate your comments about Kellie and when I shared them with her it brought a big smile to her face. Thank you for your... More 

Garner Nc
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Service at front desk was very slow. The air conditioner worked as hard as it could and never cut off all night, but it barely kept it cool enough to sleep. Why don't RRI put its address somewhere in the room so folks who don't know where they are can order take out? Joe's noodle house could not deliver my... More 

Was this review helpful? Yes
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for your review. I'm sorry you didn't have a great stay with us. I do apologize for the struggling A.C. and speed of service at the front desk. For future reference there should be a national directory of all Red Roof Inns in your room. If it wasn't in your room I'm very sorry. Also if you ever... More 

Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The premium room met expectations. Furniture was new, everything was clean, and everything worked. Staff was exceptionally helpful especially Kellie -- doing more than expected. I would stay here again if in the area. Good value.

Was this review helpful? Yes 2
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback on your recent stay. We're very pleased to know that you enjoyed your stay. We want to provide a clean, well maintained hotel that provides great service. It was nice to hear about your observations of your room and especially your comments about Kellie. She was very happy to hear what you said. We... More 

Needmore, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 10, 2015

Don't even think about staying at this hotel. I don't even know where to start. Due to a last minute business trip, hotel options were scarce. Based on an excellent experience at a Red Roof Plus outside of Pittsburgh, my coworker & I had our Team Leader book this property for us. I think sleeping in the SUV would have... More 

Was this review helpful? Yes
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, It's disappointing for us as well when a guest has an issue and I was even more disappointing to hear about the different issues you experienced during your stay with us. I will assure you this is not a typical experience and I apologize again that this affected your opinion of our hotel. I'd like to address your problems... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 31, 2015

Outstanding service from a young woman named Kellie!! She reviewed my week stay and realized I wasn't receiving the best value! Now I can see if I complained about the bill or something, but I didn't. She felt compelled to make certain that what I was spending was the best value available! Saved me over $200 bucks!! My new favorite... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for taking the time to provide feedback regarding your recent stay. I was happy to hear that Kellie was able to convert your room charges to the weekly rate. I'll be sure to share your review with Kellie and I'm sure she'll be happy to hear it. Comments like yours are always inspirational to our staff. Thanks again... More 

Harrington, Delaware
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 31, 2015

We stay at a lot of Red Roof's, we have three small dogs that we travel with often and RRI never charges extra for pets. Until recently our only complaints have been the smell of cigarette smoke in non-smoking rooms. Then we had two horrible experiences with one in Charlotte and one outside of Atlanta so we were worried about... More 

Was this review helpful? Yes 1
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank for your feedback about your recent stay. It was nice to hear your comments and our wonderful staff and the cleanliness of your room. We want to provide a clean well maintained hotel that provides great service. We appreciate you taking the time to share your experience. We do hope to see you again when your travels return you... More 

Silver Spring, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 27, 2015

I'm not sure if this property was recently remodeled but the room I stayed in was in great shape. Friendly staff as well. TIP: It is a no smoking property inside the rooms but they have smoking areas/stands in the walkways.

Was this review helpful? Yes 2
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Thank you for providing feedback on your stay. We were happy to hear your room was in great shape and our staff was friendly. We want to provide a clean, well maintained hotel that provides great service. We appreciate you taking the time to share your experience. We do hope to see you again when your travels return you to... More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 19, 2015

Perfect price, comfortable beds, pleasant staff & clean and updated rooms. Surprisingly impressed. All of the hotels in DC were booked. We found this location and were glad to find that there were available rooms. The grounds were pleasant and the hotel was conveniently located from Silver Springs where we visited (only about a 20 min ride away). I would... More 

Was this review helpful? Yes 2
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

I appreciate your comments regarding your recent stay with us. We always enjoy hearing about the positive experiences our guests have. I will make sure to share your comments with the rest of our team. Positive guest feedback is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

London, England, United Kingdom
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 15, 2015

This place was surprisingly pleasant. My experience of 'chalet' style hotels hasn't always been so good. Staff were all very pleasant and helpful, and Kelly particularly friendly and happy. The shuttle service to the Metro station was very useful and much good advice on where to eat nearby. I'd have no hesitation staying here again

Was this review helpful? Yes 2
William D, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review

Hello, Thank you for providing feedback regarding your recent stay. We're very pleased to know that you enjoyed your stay with us. We appreciate your comments about our staff and especially Kellie. I'll make sure to share your comments. It was nice to know that the shuttle service was of benefit to you. We want every guest to have a... More 

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