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BEST WESTERN Plus Rockville Hotel & Suites

Certificate of Excellence
GreenLeadersSilver level
3.0 of 5
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1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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BEST WESTERN Plus Rockville Hotel & Suites
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Ranked #6 of 16 Hotels in Rockville
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed September 10, 2012
Sudie740 Wharton, Texas
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598 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Plus Rockville Hotel & Suites
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Wharton, Texas
1 review
5 of 5 stars Reviewed September 10, 2012

This hotel and the accomodations that they had worked for our busy schedules. Not only was the hotel room nice, clean and comfortable, but the shuffle service that they offered was excellent. The shuttle runs on the hour to the Metro service and then picks up on the 2o minutes after the hour. There were several times that we didn't... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to give us your feedback. I’m so glad you enjoyed your stay with us. With our great location less than two miles from the metro station (including complimentary shuttle) we are a great alternative to those wishing to visit all the sights and sounds of our nation’s capital. I will pass on your compliments... More 

Cumberland, Maryland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 7, 2012

We were looking for a room close to the metro to access the Mall in DC. This BW was a very good choice. While only a copula miles from the Rockville station, the second day we opted for the White Flint station because of the large parking garage, still only about 20 min away even in atrocious traffic. The hotel... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to give us your feedback. I’m glad you found our location convenient for your visit to the Washington, DC area. I agree that the White flint parking is larger than the Rockville metro stop. Next time you may want to consider our complimentary shuttle to the metro that leaves every hour and as you... More 

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2012

My family stayed at this hotel during our vacation last week. The hotel is wonderful and we can not say enough how great the shuttle service was to and from the metro. The hotel is clean, with a nice buffet breakfast every morning. The even has coffee in the lobby all day long which is helpful when you are out... More 

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your kind words. Wow, it seems like you hit every aspect of a guest stay with us – our friendly staff, great complimentary full American breakfast, clean rooms and great shuttle to the metro. I have to agree with you in regards to the free coffee in lobby. Coffee is ALWAYS a welcome treat –... More 

Raleigh, North Carolina
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 4, 2012

Close to the highway - and to the center of Rockville and the Metro. Truly great breakfast (included). Older building but the rooms have all been re-done and it's a hotel beyond its star-level. No restaurant but nice exercise room and pleasant pool.

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thanks for your feedback. Hidden gem just about says it all! I have to agree with you – we offer a great location – easy to get to AND easy to get to the places you want to go. You are correct, we have recently renovated all our guest rooms and suites. As a matter of fact, we just added... More 

New York City, New York
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 4, 2012

I was so thrilled with the value at the Best Western Rockville on my last visit that I booked it again for a recent weekend trip. The best features about the hotel are truly exceptional: a great rate, free parking, complimentary wi-fi, and great service. On the other hand, one year later, the hotel felt somewhat run down; the bathroom... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thanks for returning to our hotel. That is always the biggest compliant for a hotel. We have made some enhancements to our hotel in the last year – including adding flat panel HD TVs in every guest room and suite, a casual restaurant offering pizza, snack and bear and wine – plus we converted to non-smoking hotel. We have future... More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2012

It was an affordable way to stay in relative proximity to DC, but the hotel itself was, well, meh. There was a funky odour, not quite mould, not quite smoke, but something. Otherwise it seemed clean, and a search for bedbugs revealed nothing. Breakfast was fine. Though they say there's coffee all day, it was cold =(. The *lifeguard* at... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for giving us your feedback. We always learn from our guests and take all feedback to heart. I’m glad you found our front desk team very helpful. Our shuttle not only goes to the metro but also to many dining and shopping options in the area. I will forward your additional comments to our executive team.... More 

o
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 23, 2012

It is located at Rockville and easy to find after exiting highway. With that price and quality, it worth it. They have nice, clean, and pretty room. The front desk are very friendly. The breakfast room is pretty and has lot of choices. We will defiantly go back again if we were there visiting.

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank so much for your kind words… we really are a hidden gem. Yes, we are well known for our complimentary full American breakfast. It’s a great way to start the day. I will pass on your comments about our friendly front desk staff… and tell our executive housekeeper yet another great comment about our clean rooms. I hope you... More 

NJ
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 19, 2012

We only stayed one night and the room was quite nice, the staff are all excellent and for the money, the breakfast is phenomenal (scrambled eggs, sausage, pancake, home fries, Belgium waffles, yogurts, fresh fruits, cereals, pastries, bagels, and a bunch of juices and coffees. It's convenient to rt 270. In general, the hotel is in great shape for it's... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for taking the time to give us your feedback. Glad to enjoyed your stay and found our staff excellent and enjoyed our complimentary full American buffet. We have become quite famous for our breakfast with so many choices. As for the 37” flat panel TV with HD channels… thanks for noticing them – we just added... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 19, 2012

Because I frequently travel with my dogs, I don't mind paying an extra fee to help with the upkeep of the pet rooms. However, at this hotel the pet-friendly rooms apparently aren't kept up at all, and in fact they appear to intentionally leave their pet rooms in a state of disrepair. If their pet fee isn't high enough to... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your feedback. We appreciate you taking the time to tell of about your stay. We are proud to be a pet friendly hotel, as we know pets are so much part of the family. I will definitely be sure our executive housekeeper will look into our pet friendly rooms and be sure they are up... More 

Millersburg Ohio
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 11, 2012

Stayed at this inn for 3 nights and found it to be a good choice given our schedule of touring D.C. The hotel provides a free shuttle to and from the D.C. Metro and runs every hour on the hour. The room was clean and comfortable and front desk personnel was friendly and very accommodating. Had a small issue with... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for taking the time to give us your feedback. We couldn’t be happier to hear how much you enjoyed your stay with us. I have to agree with you – we offer an ideal location for those that want to visit our nation’s capital – but want to manager their logging costs while doing so. Our... More 

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