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BEST WESTERN Plus Rockville Hotel & Suites

GreenLeadersSilver level
3.0 of 5
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1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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1 room 1 adult
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BEST WESTERN Plus Rockville Hotel & Suites
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720 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Plus Rockville Hotel & Suites
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New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 27, 2013

Best Western Rockville is a cost effective place to stay when traveling in the DC area. Close to good eateries, on-site guest coin laundry that is clean, excellent housekeeping and free parking. Safe! Shuttle service to DC METRO Station, too.

Review collected in partnership with Best Western

Helpful?
Thank Mary W
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your kind words. We are proud to offer a less costly alternative to those that want to see the nation’s capital and still stay in a clean conformable hotel with a name they know and trust. Everyone is a fan of our free shuttle service! The drivers are great and ambassadors to our area. We... More 

Rockville, United States
2 reviews
4 of 5 stars Reviewed September 26, 2013

A good hotel with good facilities, location and price. Plenty of parking, good rooms and great staff. I checked in very late, was greeted warmly and efficiently processed. Only complaint being the default condition is the charge for the in room safe. One has to state at checkout that it was not used.

Review collected in partnership with Best Western

Helpful?
Thank Barry J
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

We are so happy to hear you enjoyed your stay with us. I will pass along your kind words to our “unsung heros” that work the late shift. I hear you about the safe fee. Being in the DC suburbs many of our guests need the oversized in room safes to hold important documents and you may have noticed they... More 

Staten Island, United States
1 review
5 of 5 stars Reviewed September 24, 2013

Great place to stay to see DC and not spend a fortune. Excellent breakfast-once I learned how to make the waffles. We used the metro and the shuttle which is provided by the hotel. The staff is very helpful.

Review collected in partnership with Best Western

Helpful?
Thank Beth H
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thanks so much for your kind words. You are correct!! We really are a great place to stay when you want to see DC and not spend more than you have to on your hotel. Guests love our free parking and free shuttle to metro. We even have packages that include Metro passes – so you all ready to hit... More 

Erie, PA, United States
1 review
5 of 5 stars Reviewed September 23, 2013

Everything is great including the service. And it is easy to reach most any place in the area and it is a great value. I will use it every time I am in the DC area. I know many of the people in my business who travel to the DC area always stay at the Bestwestern, Rockville too.

Review collected in partnership with Best Western

Helpful?
Thank James K
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your wonderful review!! While Best Western is the leader in the leisure market … sometimes people forget that many of our hotels are the perfect location for corporate travelers as well. That’s why Best Western developed its descriptor program. We have two new descriptors, BEST WESTERN PLUS and BEST WESTERN PREMIER. We are proud to... More 

Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed September 21, 2013

It is a good hotel with a reasonable price.The full complementary breakfast was delicious. More than the hotel facilities, we were pleased with staff. They are friendly, helpful, and always trying to solve any issue politely and fast.

Helpful?
Thank Reza R
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to give us your feedback. We really are a little hidden gem! We get so much great guest feedback about how friendly our staff is. They really do care about our guests. I will make sure your kind words get back to them. Yes, our full American breakfast buffet is a real hit. Nobody... More 

Muncie, Indiana
Level Contributor
9 reviews
5 of 5 stars Reviewed September 15, 2013

The very best experience ever. We hated to leave. Not one negative to share about our stay. Wedding anniversary trip was made so special by every employee we came in contact with. When we come back were not leaving this hotel except for maybe food. You can believe all the praise from the other reviews. We found absolutely nothing to... More 

Helpful?
Thank Rex P
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your kind words!!! We are so glad we could play a part in your wedding anniversary trip. We really are a hidden gem. We are very lucky to have a great team that really cares about our guests… and as you can see… it shows. You don’t even have to leave the hotel for food…... More 

Palo Alto
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 15, 2013

We really loved staying here. It is conveniently located to visit friends in DC, Virginia and Maryland. The staff is exceptionally friendly and helpful, and the rooms and public areas are lovely. We hope to come again.

Review collected in partnership with Best Western

Helpful?
Thank Jerome D
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

I’m so glad you enjoyed your stay with us! Yes, we have the perfect location for visiting Washington, DC, Virginia and Maryland. We are so lucky to have a great team here that really cares about providing great guest service. I will forward your comments to the team. Thank you for your kind words about our public areas we JUST... More 

1 review
5 of 5 stars Reviewed September 14, 2013

We spent 3 days at the Rockville Best Western while sightseeing in Washington DC. It was a great experience. The staff was extremely helpful and friendly. The complimentary shuttle to the Metro Center was very much appreciated. The hotel was very clean and well kept. The full complimentary breakfast was delicious and the attendant took great pride in keeping everything... More 

Review collected in partnership with Best Western

Helpful?
Thank peggyjb
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

That’s so kind of you to say!! I have to agree with you … we really do have a great team here. Guests love our free shuttle to Metro. While it’s only 2 miles away – it makes it easy when you might know your way around town. Between our free guest parking and shuttle – we are just steps... More 

New York City, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 14, 2013

Best Western Rockville Maryland is an excellent hotel: consistent housekeeping staff and front desk staff. Flat screen HDTV with good cable coverage, wonderful breakfast and a METRO Shuttle. And a guest coin laundry! Great home away from home. We love staying here! Very comfy beds and WONDERFUL linens!

Review collected in partnership with Best Western

Helpful?
Thank Mary W
CWHotels, Guest Relations Manager at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your kind words. We never get tired of hearing about how much our guests enjoy our hotel and our super staff. I will pass on your words on to our team. I’m glad you like our new TVs. We just upgraded our TVs to flat HDTVs with Directv last year – and our guests really... More 

HERMITAGE
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed September 8, 2013

Our hotel room was large enough to accommodate 4 people. The bathroom was in need of repair. The toilet seat didn't stay centered over the commode but instead slid over towards the counter. There was an audible dripping sound coming from the ceiling onto a trap door but no obvious signs of leakage. The faucet in the shower was stripped.... More 

Helpful?
Thank JANEEN M
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

To be frank… that was a painful review to read. Thank you for your honesty and taking the time to give us your feedback. It is painfully clear you did NOT receive the guest experience we strive to provide each and every guest that walks through our doors. We are very proud of the fact that we are just finishing... More 

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