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BEST WESTERN Plus Rockville Hotel & Suites

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3.0 of 5
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1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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1 room 1 guest
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BEST WESTERN Plus Rockville Hotel & Suites
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667 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Plus Rockville Hotel & Suites
See the most recent reviews
Toronto, Ontario, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 1, 2013

Hotel room was clean, breakfast was okay, but really what shone about this hotel stay was definitely the staff. All around was happy with my stay, nothing negative. I would stay at this hotel again if I was in the same area. Location is close to DC.

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thanks so much for your note!! We really pride ourselves on our great team… and we never get tired of hearing from our guests that our true desire to host our guests really shines through. Your comment will be forward to our team. You are right – being so close to DC does not hurt at all. We hope to... More 

Bethesda, Maryland
1 review
5 of 5 stars Reviewed November 28, 2013

My daughter was married last month, and when we were looking for accommodations for our guests, we wanted to be able to suggest hotels at several price points that were conveniently located to both the wedding and reception sites. When we met with the sales manager of the Best Western, we were tremendously impressed with his friendly and courteous service,... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Helen thanks for your kind review. I’m so glad we could play a small in your daughter’s wedding. We understand how much work it goes to pull off an event to make a special moment that much more special. It’s what we do. We also know how much pressure it is to make everything just right. We handle a lot... More 

Clifton Park, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 28, 2013

We have stayed at this hotel previously and were once again very pleased with the quality and friendliness of staff. Breakfast was fairly good with variety of hot foods. Bar in hotel was sufficient for having a couple beers at end of long days. Definitely would stay again when in area.

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Jeff, first, welcome back!!! Coming back is the biggest compliment one can pay to a hotel – it speaks volumes on how much you enjoyed your stay with us. We get a lot of great feedback about our breakfast… guest never leave hungry. Glad you were able to grab a couple beers after your long days of work or play.... More 

Chicago, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 15, 2013

The hotel was going through some renovations--laying new hallway carpet and tile but nothing intrusive or loud. All of the hotel staff was friendly, helpful and extremely polite. Their shuttle bus got me around nicely. It will take you to and from the Rockville Metro stop. My room was a nice size and clean. My bed was very comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Mary, thank you so much for taking the team to give us feedback on your stay. I’m so glad you found our staff so friendly help and polite. We really pride ourselves on making our guests feel welcome and comfortable. Also, thanks for noticing how the refresh our guest room hallways was not intrusive or loud. We are really excited... More 

Peabody, Massachusetts
Level Contributor
94 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed November 14, 2013

FREE buffet breakfast, Parking, Shuttle to the Metro and Wifi as well as very good pricing made this stay exceptional. Arita at the front desk, Ricardo and Kendall as shuttle drivers were exemplary in the way we were treated. I would highly recommend this hotel and am looking forward to coming again to this property.

Was this review helpful? Yes 2
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Steven, I’m so glad you found your stay, to use your word, “excellent!” We have a great team here and while we get a lot of great feedback from our guests… we never get tired of hearing comments like yours. I have to agree with you about Arita, Ricardo and Kendall. Our front desk team and shuttle drivers really are... More 

Reston, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 12, 2013

Great accommodations, wonderful staff, clean and comfortable. The television was not working properly. Beside that no complaints. Hats off to the Rockville Best Western! I highly reccommennd this hotel to any one visiting the Washington D.C. area!

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Michael, thank you so much for your high praise. We never get tired of hearing from happy guests. We really are a hidden gem. I will see that your comments are forwarded to our team. I’m sorry about the TV issues you had. I know have had some bad storms lately – that might have affected the satellite feed. When... More 

Israel
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed November 8, 2013

We requested a quiet room, were assured that the room is quiet, in the back. It was just above the central airconditioning unit - we were unable to sleep. Next morning moved to the forward wing, just above the entrance. Better, but still not satisfactory. The breakfast was the poorest in our trip (we stayed in 6 hotels) The lobby... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

BemiIsrael, thank you for taking the time to give us your feedback on your stay… including areas you enjoyed about our hotel – and suggestions on areas we can improve upon. I’m so sorry you did not enjoy our free hot breakfast buffet. As you can see from other reviews here, it is very popular among our guests that come... More 

long island, United States
2 reviews
4 of 5 stars Reviewed November 8, 2013

The hotel is clean and neat. Attentive staff. Free breakfast available till 10 am daily. We were always welcomed with a smile and a friendly greeting each time we entered the hotel. Our room was quiet and pleasantly decorated.

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Cheryl, I’m so happy to hear you enjoyed your stay with us! We really are a hidden gem. I will pass along your comments to our staff… we really have a great team here. I’m glad you enjoyed our guest rooms. They really are a treat after a long day of work or play. We hope to see you here... More 

Level Contributor
189 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed November 6, 2013 via mobile

Stayed for a week at this hotel on a recent DC trip. Most noteworthy was the staff. I arrived early Mon morning hoping for an early check-in. Not only was I able to check-in, I was able to upgrade to a suite. The hotel is clean but undergoing some upgrades (hallway carpeting, etc). The room was standard with refrig and... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to give us your feedback. I will pass on your comments about our great staff. We really are lucky to have a great team that really cares about our guests. Yes, we are finishing up some hallway upgrades that we are very excited about. We hope to see you here again soon at the... More 

Newtown, Ct.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 5, 2013

We visit our son in Bethesda often, and decide on Best Western in Rockville for ease and close proximity. Easy commute and next to 270. The breakfast alone made this a win win choice. We'll definitely be back.

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Robert, thanks so much for your review. Yes, everyone loves our free full American breakfast buffet. Our guests never leave hungry. I agree – our location does make it getting to Bethesda and all points in the Washington, DC area a breeze. We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share... More 

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