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All 15 Rockville hotels

BEST WESTERN Plus Rockville Hotel & Suites

3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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Ranked #5 of 15 Hotels in Rockville
Certificate of Excellence 2014
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A recent review
4 of 5 stars Reviewed November 14, 2012
Cynderella43 Fort Lauderdale, Florida
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532 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Plus Rockville Hotel & Suites
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Fort Lauderdale, Florida
Top Contributor
245 reviews 245 reviews
37 hotel reviews
479 helpful votes 479 helpful votes
4 of 5 stars Reviewed November 14, 2012

As you enter the double doors of this Best Western Plus, you notice the modern decor and are greeted by the friendly front-desk staff. Upon retiring to our room, which is a bit small and the bathroom quite cramped, we discovered that the heat was not working, nor was the phone to call the front desk. We were assigned a... More

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for giving us your feedback. I’m glad you found our staff friendly and willing to go out of their way to see you enjoyed your staff. We really are lucky to have such a great team. Also, I’m glad you enjoyed our breakfast. We have become famous for our complimentary buffet breakfast. It’s a great way... More

Virginia Beach, Virginia
2 reviews
5 of 5 stars Reviewed November 9, 2012

We wanted to sight see in DC but not pay the DC hotel prices. This was a great choice. We took advantage of the free shuttle to the metro station. We took the metro into DC instead of having to look for parking. The breakfast was nice. I enjoyed the waffles and the eggs were pretty good. The staff gave... More

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CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your kind remarks. We really are a little hidden gem. As a native from the Washington, DC area, I could not be prouder of what our city has to offer. Sadly it can be pretty pricy in downtown, so many of our guests love our great location with complimentary shuttle to the Metro that takes them right... More

Hartland, Wisconsin
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

My family stayed here for 4 nights and found the rooms clean and comfortable, and the staff outstanding. The breakfast buffet was excellent, and a value of $30-$40 a day for a family of four. The workout room is medium sized but well equipped and stocked with fresh towels and cold drinking water. The staff busted their tails to help... More

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your kind words. I think you hit the nail on the head with your review. We do try our best to be the area leader in value and superior customer service. To be honest we have become well known for our incredibly friendly staff and our oversized complimentary hot full American breakfast buffet. We hope to see... More

Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 26, 2012 via mobile

The staff was great, but this hotel is dated, and to say it photographs well, is an understatement. We had window sills full of dead flies, but no mildew in the tub. They did serve breakfast, but it wasn't very good, the coffee was god awful. We were traveling with a baby, so we checked out early. The website had... More

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CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to give us your feedback regarding your stay. I will pass your comments about our great staff to our management team. We couldn’t be prouder of our team, and the countess compliments they receive. I would like to personally apologize that our website was not updated with our new restaurant hours. I am responsible... More

Waterford, VA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 25, 2012

I checked into this hotel this evening. The room was quite warm so I turned on the AC unit. Several hours later the room is warmer than when I arrived. I attempted to call down to the Front Desk and repeatedly encountered a busy signal over and over again. I went down to the Front Desk to explain the situation.... More

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CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your feedback. As you can see from other posts on this site, you did not receive the same quality of service we have become known for… and for that I apologize. While I can understand your concern to return to a hotel where your stay did not meet your expectations, I would hope you would... More

Shelton, Connecticut
Top Contributor
77 reviews 77 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 24, 2012

Extremely convienent open air parking for 27ft Penske Box Trucks. Josh Greaser the bartender / server was awesome! Try the personal pizzas - I was surprised at how good they were. Quiet & clean lobby and rooms. Easy access to route 270 & Rockville Pike. Many food choices within a mile. Very Good breakfast buffet included.

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

First… let me tell you I’m in 100% agreement with our pizza! It’s great!! I can’t tell you how many late nights our pizza and or wings have been my dinner. Most travelers are reluctant to try “hotel food” and many times with good cause. But believe it or not, we actually make the pizza ourselves right on site. I... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 22, 2012 via mobile

When I read the raves about the free breakfast, I have to admit, I didn't believe it! But it was true and MORE! Real china, real coffee cups, real glasses for juice, real silverware and more. Fresh Scrambled eggs, not powdered, real bacon and sausage, delicious home fries, Danish, bagels, waffles, cereal, 4 kinds of juices, Got to see it... More

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thanks for your kind words… even if you were rather skeptical at first… haha. We really have become well known for our bountiful breakfast. It these challenging times, many hotels have cut back on their amenities… we have taken a different approach. We feel now is the time when travelers are really shopping for value. We are proud our hotel,... More

Rockville, Maryland
1 review
5 of 5 stars Reviewed October 11, 2012

We have been using this hotel for many years now and have utilized many of their facilities from parties to conferences to overnight stays, in our dealings with them we have seen polite courteous staff, rooms with the comfort of home and management that has been very easy to work with. I have yet to have any of my personnel... More

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your kind words. We never get tired of hearing great feedback. While I’m always pleased to hear great feedback about the service and value that we provide to our guests … it always humbles me when we get such great feedback from our proud men and women in uniform that give so much of themselves... More

Lansdale, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2012

The Best Western Plus Rockville is competitive with other local hotels on amenities, but very competitively priced. The free breakfast buffet is very good, and rare for the DC metro area. The hotel was clean and well maintained, and the staff is helpful. I have stayed there multiple times and it would always be my first choice for any business... More

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for taking time to share your positive experience with us. Hearing you have stayed with us before is the highest praise a hotel can be given – it speaks volumes. You are right about the DC area hotels limiting their breakfasts. We have become famous for our free full American breakfast buffet. I will share your... More

Carrollton, Ohio
2 reviews
5 of 5 stars Reviewed October 9, 2012

My husband and I stayed at this hotel recently and it was very nice. The people at the front desk were excellent and very helpful. The shuttle to the metro station was great. We did not have to drive for the 2 days we were there, just used the metro. The rooms were very clean and comfortable. Excellent breakfast. Would... More

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your kind words. We really do have a hidden jewel here. Smart move to not worry about driving while in an area you are not familiar. Between our shuttle to the metro, shopping and dining, it’s easy to take advantage of our free parking and see the city by metro. I agree, we have an... More

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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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