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All 16 Rockville hotels

BEST WESTERN Plus Rockville Hotel & Suites

3.0 of 5 Hotel   |   1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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Ranked #5 of 16 Hotels in Rockville
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars Reviewed May 20, 2013
Snoopac2014 Sewickley, Pennsylvania
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573 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Plus Rockville Hotel & Suites
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Mendon, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 14, 2013

I just read some crappy reviews and can't understand those people. We had a wonderful 5 night stay in April. The service was outstanding and the people there are so friendly and helpful. I love the breakfast and the only time they were low on food it was very busy and they brought more out in a matter of minutes.... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your kind words… we really are a hidden gem. I always love to hear from returning guests…Returning as a guest is the biggest compliment you can make to a hotel. While we do want to hear the good and bad from our guests, I have to agree with you sometimes comments on these social media... More 

Medway, Massachusetts, Usa
1 review
3 of 5 stars Reviewed May 14, 2013

Overall the property was average to above average. I was only there for one night and came in late and left early, so I did not experience the property to it's fullest. I did feel the breakfast was a little bland, but the coffee was good. I would suggest having tea bags available in the rooms as well as coffee.

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to give us your feedback regarding your stay. I’m glad you enjoyed our coffee. As a fellow business traveler, I fully understand the importance of good coffee. Actually we do also offer complimentary tea in both the guest rooms and in our lobby 24 hours a day (along with our coffee and decaff). I’m... More 

Top Contributor
53 reviews 53 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

I stayed here on Tuesday night after working all day and driving four hours to get there. The front desk staff when I checked in was really nice as well as the day time staff! They told me the perfect time to head into town to avoid the dc traffic. The breakfast was good especially since it was free. My... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your kind words. I’m so glad to hear you enjoyed your stay with us … we really are a little hidden gem. It seems most travelers and hotels are going to WI/FI rather than wired Internet services. In these very mobile days – it’s just the growing trend. Actually we DO have Ethernet cords for... More 

Royal Oak, Michigan
Top Contributor
88 reviews 88 reviews
41 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed May 4, 2013

Stayed there last night, for 1 night. It was average. The front desk staff was very helpful, the beds were average and the breakfast was average. The hotel, overall, looked a bit tired. The room was clean and was a decent size. There were a couple student groups there, so it was full of kids, and I heard several doors... More 

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for taking the time to give us your feedback. I’m glad you found our front desk team helpful and our rooms clean. That said I’m sorry you only felt we were only OK. We strive to be better than that. We have exciting upgrades planned for the hotel this year to give us a fresh new... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 1, 2013

1. There is no electric iron in my room, and call the guest service who ask me to borrow from other room. 2. Call to guest service to say that the refrigerator is noisy, and transfer to business center for about 5 minutes and there is no one answer. Need to go to lobby by myself . 3. Living there... More 

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to give us your feedback on your recent stay. We really do want to get honest feedback from our guests… both the good and bad. We listen to all guests comments and take them all very seriously. As a matter of fact many of our enhancements have come directly from our guests suggestions. To... More 

Pittsburgh, PA
Top Contributor
63 reviews 63 reviews
61 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed April 27, 2013

There is one person at check in that has to do it all - answer phones, contact maintenance, and check people in. A hotel of this size should have more than one person on duty. The makeover of this old 1970s Ramada Inn tower is nice. Elevators are new and fresh looking. There is artwork on the walls leading to... More 

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for taking the time to give us your feedback. I’m so glad you enjoyed the fresh new look of our lobby and overall building refresh. I hope you will return again in the months to come as we have more exciting upgrades coming including new carpeting, new title work, and new lobby furniture to mention just... More 

Conway
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 24, 2013

My husband and I are disabled and stayed in accessible room. All staff are amazing. Cannot possibly single one out. There is good shuttle service to metro. Beds are very comfortable. Staff is very flexible to needs. .

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

I’m so glad you enjoyed you and your husband enjoyed your stay with us. We pride ourselves on giving great service to all our guests and always make sure everyone leaves happy. When it comes to travel for our guests that require our accessible rooms, we want those guests to feel just as at home. You may have noticed that... More 

Bradford, Pennsylvania, United States
1 review
5 of 5 stars Reviewed April 23, 2013

The Best Western Plus Hotel in Rockville, MD was a very pleasant experience. Great quiet location, just a couple minutes from some nice restaurants. The staff was knowledgeable and friendly. When I arrived early evening, they went an extra mile (literally) to get me to a local restaurant, in time for dinner with some friends. The hotel provides a shuttle... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your kind words. We really have a great team here and I will be sure that they see your review. You are right – the best way to see DC is via Metro… not only is it cheaper than parking downtown, it’s headache free and gives you’re the flexibly to visit all our great attractions... More 

Warren, New Jersey
Top Contributor
140 reviews 140 reviews
128 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed April 21, 2013

The hotel is just by I-270. Public areas are very nice. We also enjoy the breakfast very much, it' s simple though fresh. The down side is that it didn't smell so fresh in our room, maybe some previous guests had smoked.

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

We are so glad you enjoyed your stay with us. I have to agree with you – as do most of our guests that post on here – we do have a great location and a free breakfast that keeps our guests well fed to start off their day. We take our guest feedback very seriously… as a matter of... More 

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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Address: 1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western
Hotel Style:
#2 Green Hotel in Rockville
#4 Family Hotel in Rockville
#5 Business Hotel in Rockville
#7 Romantic Hotel in Rockville

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