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BEST WESTERN Plus Rockville Hotel & Suites

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3.0 of 5
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1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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1 room 1 guest
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BEST WESTERN Plus Rockville Hotel & Suites
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672 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Plus Rockville Hotel & Suites
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Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

Everything was good in this hotel. We needed microwave and refrigerator, meanwhile still want a comfortable bed, so BW usually wins over the higher star hotel names. Hotel is close to the highway. Room was clean, bed was comfortable, and it was quiet at night. Overall quite satisfied with the stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Lori, Thank you so much for taking the time to give us your feedback. You are right; we are the perfect choice for those that prefer a microwave and refrigerator in their room or suite. Oh, don’t forget the coffee/tea maker, in room safe and other amenities that keep our guests coming back again and again. You are correct, many... More 

Portland, Oregon, United States
2 reviews
5 of 5 stars Reviewed January 3, 2014

We are here for some date-uncertain clinical work at National Institutes of Health. Best Western Plus Rockville has provided us with an ideal combination of value, location and comfort. Hotel staff have been courteous and helpful, and amenities meet our needs nicely.

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Jay, thank you so much for your kind words. We work very closely with the National Institutes of Health (NIH). Not only do we offer a great rate to those that mention NIH, we understand that those coming in for procedures need that little extra TLC when they return at night to their home away from home. Plus, it does... More 

Edmonton, Canada
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed January 2, 2014

Stayed in Rockville on our vacation to Washington DC. The Hotel and room was very clean. The beds were very comfortable. The hotel is located away above on a small hill from the main street, which made it nice and quiet. We took the free hotel shuttle bus to and from the hotel each day to the Washington DC metro... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Peter, thank you for your kind words! I think you summarized everything we have to offer very well. You are right; Washington, DC really does not have many pay phones like it used to. While we do not have any restaurants walking distance from the hotels – we do have countless restaurants, shops and entertainment options all with in just... More 

Gray, TN
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 31, 2013

The staff is very pleasant and willing to help. Hotel is very clean with nice amenities such as free hot breakfast and cute gym. It was hard to get in touch with the front desk. When I called to make reservations and the two times I called during my stay I was put on hold. If you are going to... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Tom, that’s a great tip to take cards from the desk that have the shuttle driver’s direct number on them! We have them in a card holder right at the desk. While we try to stick to a set time table for the shuttle… our drivers are VERY good about picking guests up outside the shuttle times whenever possible. I... More 

Bear, DE, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 31, 2013

Though older, the room was pleasant and well aerated. Lighting in dressing area was inadequate. Bath/toilet area very small. Bed was very comfortable. Staff friendly and breakfast area well attended. Real scrambled eggs with real plates and cups. Coffee with breakfast was better than average.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Jane, thanks so much for taking the time to give us your feedback. Yes you are right, we do have real eggs. Sadly not all hotels can say that. We have become famous for our oversized full American breakfast buffet that is free to all overnight guests. I will pass along your comments about the staff… we are so lucky... More 

Winston Salem, North Carolina
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 30, 2013

This hotel was a great value for the money. The room was big with a refrigerator and microwave. The free buffet breakfast was as good as any other free buffet. Check in and check out were very quick and they provided a free shuttle to the Metro for easy access into DC. I recommend if you would like to be... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Tglenn, thank you so much for your kind words! We really are a little hidden gem, and couldn’t be prouder of our team and the service they provide. Thank you so much for taking the time to give us your feedback. You are right – our free shuttle to Metro gives people a great way to experience the nation’s capital... More 

rockville, United States
1 review
5 of 5 stars Reviewed December 26, 2013

I love this place, my boyfriend and I call this our second home! We stay at hotels alot because my boyfriend is in the Navy and we are always traveling. We have family who live in Rockville and Also in waldorf. we like to have our privacy and not always being interviewed by our relatives lol.... We always end up... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Christina, Being a return guest is the hight honor one can give a hotel. We are so glad you call us your second home! I know what you mean about family interviewing you. … lol… Close families are great… just not too close.  We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel &... More 

Milwaukee, United States
1 review
4 of 5 stars Reviewed December 23, 2013

My companion and I selected this hotel because it was reasonable and very convenient to my work. Not close to dining or shopping, but shuttle will take you and pick up from Metro and local eateries. Breakfasts are adequate, but only bar snacks were available in the evening. The room was large (though not well lit) clean, and bedding was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Carlene, I’m so glad you enjoyed your stay with us and were able to take advantage of our free shuttle. It really will get you to countless dinning, shopping and entertainment options as well as the Metro. I’m so sorry we missed your wake up call. This has been reported to our operations team to be sure it does not... More 

Worcester, Ma, United States
1 review
5 of 5 stars Reviewed December 17, 2013

I spent 6 nights here. I booked on Groupon and got an excellent deal. This hotel is an outstanding value and is suitable for all kinds of travelers be it business, families, couples, etc. I felt very comfortable here and the breakfast was a cut above most hotel breakfast buffets. The only problem I had was regulating the heat but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Teresa – Thanks for your kind words. I will certainly share them with our team… we really have a great team here – and clearly that shows through. Smart move to book with Groupon! That was a great deal we ran! We hope to see you here again soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share... More 

Rockville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 12, 2013

This Hotel is poorly run construction everywhere. l paid the hotel bill then I was getting calls that bill wasn't paid.. Besides that the place smelled like glue. Elevators was stopped for construction. And the front desk was clueless. There are much better Hotels in the area I would recommend something near Dulles Airport

Review collected in partnership with Best Western

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Laurie, thank you for taking time to give us your feedback. Good news, our renovations are complete! We have finished a complete refresh of our guestroom hallways, elevator landings, elevators and lobby! They look great! I hope you will have a chance to come and see them soon. I think you will really like our enhancements. I’m sorry for the... More 

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