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BEST WESTERN Plus Rockville Hotel & Suites

GreenLeadersSilver level
3.0 of 5
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1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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Ranked #7 of 16 Hotels in Rockville
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed January 22, 2014
11Bubbe Toms River, New Jersey
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634 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Plus Rockville Hotel & Suites
See the most recent reviews
Toms River, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 22, 2014

Hotel experience was excellent. Shuttle took us to the metro and picked us up immediately when we called. Went with a grandchild and everything about the experience was great...especially the staff. Breakfast was sufficent and having coffee, tea etc. available all the time was great. Room was very clean and nice. Location was perfect for us...close to metro and to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for taking the time to give us your feedback. We really are very family friendly. We have many multigenerational families stay with us. It’s great to see grandparents show their grandkids everything Washington, DC has to offer. We never get tired of getting great feedback on our shuttle team. They really are wonderful ambassadors to not... More 

Pensacola, Florida
1 review
5 of 5 stars Reviewed January 15, 2014

Ya know, there's an old saying "you get what you pay for ". Sometimes you get more than you pay for and that's what I've gotten twice in a row at this property.When I'm killing the rate on an auction website and getting nice attitude, a clean room,and a hot breakfast (with meat) I'm a happy baby.Happy travels and be... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

SouthernSojurner, thank you so much for your kind words! You are so right… sometimes you do get more than you pay for. Here at the BEST WESTERN PLUS Rockville Hotel & Suites we like to say that we put the “plus in plus,” always giving our guests just a little more than they hoped for. I’m so glad you noticed... More 

A TripAdvisor Member
2 of 5 stars Reviewed January 8, 2014

I keep hoping this hotel will start to get better, 2 yrs and counting not happening. I have had my partners stay here its close to the office.Every time there is a problem .I try very hard to make their trip comfortable but the Best western makes this an impossible option but the location keeps me coming back. The breakfast... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for taking the time to give us your feedback. I have to agree with you we have a great location, making us the ideal location for the numerous companies right in our backyard. With our free shuttle, countless restaurants are just steps away after a long work day. As you can see from other reviews, your... More 

Hyattsville, Maryland
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed January 6, 2014

Liked that the Hotel was quiet although it was the Christmas holidays. Appeared to have many families with children there at the time. Nothing to do since the pool is outdoor. You can take the shuttle to the Town Center but that is mostly outdoors and the weather was cold when we were there. Off the lobby there is a... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for taking the time to give us your feedback. I’m so glad you enjoyed your stay with us and found the hotel to be a peaceful getaway. Great feedback on the breakfast. To be honest, we have gone round and round on how to vary the items. When doing so, believe it or not we get... More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 3, 2014

Everything was good in this hotel. We needed microwave and refrigerator, meanwhile still want a comfortable bed, so BW usually wins over the higher star hotel names. Hotel is close to the highway. Room was clean, bed was comfortable, and it was quiet at night. Overall quite satisfied with the stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Lori, Thank you so much for taking the time to give us your feedback. You are right; we are the perfect choice for those that prefer a microwave and refrigerator in their room or suite. Oh, don’t forget the coffee/tea maker, in room safe and other amenities that keep our guests coming back again and again. You are correct, many... More 

Portland, Oregon, United States
2 reviews
5 of 5 stars Reviewed January 3, 2014

We are here for some date-uncertain clinical work at National Institutes of Health. Best Western Plus Rockville has provided us with an ideal combination of value, location and comfort. Hotel staff have been courteous and helpful, and amenities meet our needs nicely.

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Jay, thank you so much for your kind words. We work very closely with the National Institutes of Health (NIH). Not only do we offer a great rate to those that mention NIH, we understand that those coming in for procedures need that little extra TLC when they return at night to their home away from home. Plus, it does... More 

Edmonton, Canada
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed January 2, 2014

Stayed in Rockville on our vacation to Washington DC. The Hotel and room was very clean. The beds were very comfortable. The hotel is located away above on a small hill from the main street, which made it nice and quiet. We took the free hotel shuttle bus to and from the hotel each day to the Washington DC metro... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Peter, thank you for your kind words! I think you summarized everything we have to offer very well. You are right; Washington, DC really does not have many pay phones like it used to. While we do not have any restaurants walking distance from the hotels – we do have countless restaurants, shops and entertainment options all with in just... More 

Gray, TN
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 31, 2013

The staff is very pleasant and willing to help. Hotel is very clean with nice amenities such as free hot breakfast and cute gym. It was hard to get in touch with the front desk. When I called to make reservations and the two times I called during my stay I was put on hold. If you are going to... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Tom, that’s a great tip to take cards from the desk that have the shuttle driver’s direct number on them! We have them in a card holder right at the desk. While we try to stick to a set time table for the shuttle… our drivers are VERY good about picking guests up outside the shuttle times whenever possible. I... More 

Bear, DE, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 31, 2013

Though older, the room was pleasant and well aerated. Lighting in dressing area was inadequate. Bath/toilet area very small. Bed was very comfortable. Staff friendly and breakfast area well attended. Real scrambled eggs with real plates and cups. Coffee with breakfast was better than average.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Jane, thanks so much for taking the time to give us your feedback. Yes you are right, we do have real eggs. Sadly not all hotels can say that. We have become famous for our oversized full American breakfast buffet that is free to all overnight guests. I will pass along your comments about the staff… we are so lucky... More 

Winston Salem, North Carolina
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 30, 2013

This hotel was a great value for the money. The room was big with a refrigerator and microwave. The free buffet breakfast was as good as any other free buffet. Check in and check out were very quick and they provided a free shuttle to the Metro for easy access into DC. I recommend if you would like to be... More 

Was this review helpful? Yes
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Tglenn, thank you so much for your kind words! We really are a little hidden gem, and couldn’t be prouder of our team and the service they provide. Thank you so much for taking the time to give us your feedback. You are right – our free shuttle to Metro gives people a great way to experience the nation’s capital... More 

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