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BEST WESTERN Plus Rockville Hotel & Suites

Certificate of Excellence
GreenLeadersSilver level
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1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
BEST WESTERN Plus Rockville Hotel & Suites
Best prices for: 1 room 1 guest
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Ranked #5 of 16 Hotels in Rockville
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 4 weeks ago
Peter D
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583 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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There are newer reviews for BEST WESTERN Plus Rockville Hotel & Suites
See the most recent reviews
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel handles adversity well. They had a sprinkler system accidentally activated a few days before we got there. Didn't affect our block of rooms. As we are pulling into the driveway with the tour bus the hotel called me to inform me the elevators had gone out and it would be a couple of hours before being operational again.... More 

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Hi Peter!! Thank you for the feedback and information about the incident for our future guests. It is always our responsibility to assist our guests at all times and make them as comfortable as possible. I owe you so drop in any time, hope to catch up with you soon. A. More 

Galloway, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

no real complaints. heating was loud. floor is wall to wall carpet, would prefer wood (you can tell if wood is dirty/clean).the dresser drawers were a little difficult to open and close. pool is outside, thus available only during warm months. i don't typically eat breakfast but took a peek out of curiosity, noticed waffle maker, eggs, potatoes, sausage, drinks.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Excellent and solid feedback for our future guests; we aim to please - all we need is an open door of communication or feedback in order to understand and meet the guest's expectations and needs. We look forward to your next visit and bid you safe travels. More 

Millington, NJ, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Front desk staff very pleasant and helpful. Room very clean. Breakfast room well stocked and the staff friendly. Would definetely stay again. Next time we will return in Summer when the weather is not frigid so we can take advantage of the fitness room and the pool!!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you and we look forward to your return visit to enjoy our other amenities! More 

Orange, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel when added in night stays for at least 4 weeks in a year. In this time I have encountered noise every time. I stay for business and need my rest as I have to rise early to get to my place of employment and sleep is essential. This hotel is poorly made as when... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your review, I would like to say that we rarely have noise complaints especially from repeat and loyal guests who love our property. Most of the time, when a guests (including myself) has a difficult time with noise at a hotel - they don't continue to return and they find another property. Our apologies would not go... More 

Angola, NY, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

I stayed with my family: 4 people in a guest room. So the double bed was comfortable, but small for 2 large people. There was plenty of room to add a rollaway, which was nice. The breakfast was great, I just wish they opened up before 6:30. The metro is just a short drive away, so that is a plus.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your kind and honest review, it goes a long way in re-affirming our efforts to go above and beyond with each and every guest. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

Once again, nice, clean room and very friendly staff. It's refreshing to walk past someone and they smile and say hello. Even the maintenance guy said good morning to me on my way to breakfast. I'm here for two weeks and once again, good fresh breakfast and the coffee isn't bad either. I do enjoy the fresh orange juice in... More 

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you Tim, we appreciate your feedback and look forward to your next visit! More 

2 reviews
4 of 5 stars Reviewed February 15, 2015

I've been staying here for the past seven years (6-8 weeks each year!). I've almost always had good all around experiences. Over time, various areas have been remodeled (lobby, hallway carpets, elevators), but I can't remember the last time rooms have recieved a makeover. I think it's time. Looking forward to my next stay in a newly remodled room.

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your consistent and loyal patronage over the years. We are currently planning our room makeovers since it is indeed about time. So far guests have been satisfied without to much a do about our rooms - there are a number of them that have been updated to some degree. As it is though I cannot say exactly... More 

midlothian, United States
1 review
5 of 5 stars Reviewed February 11, 2015

Avery nice hotel with good rooms. Very convient to I 270 and I495 Very nice staff stayed 2 nights and was very satsifed with this property A good rate for a very expensive area only six miles from thestraford performing arts center and clost to many fine restaurants

Review collected in partnership with Best Western

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for choosing our hotel for your visit, we realize you have choices. We appreciate your taking the time to review our hotel and providing honest and objective feedback for travelers considering our hotel for their accommodations. Tell your friends and come back soon! More 

Greensburg, Pennsylvania
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 9, 2015

We stayed here two nights for business. Our conference was at the Marriott 9 minutes away, which we were staying there originally but found this hotel $100 cheaper,breakfast included and free parking of which none of that was available at the Marriott... we've stayed in BW's before and this one said newly renovated. Yes, some things were! The shower was... More 

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

We're terribly sorry about the state of your stay. We take pride in our standards that please 99% of our guests who find our hotel a wonderful place for their accommodations and are quite loyal under almost any circumstance. The Rockville Town Center is less than 8 minutes away and there is a plethora of restaurants for all tastes and... More 

Rahway, New Jersey
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2015

my husband & I went to MD to visit with our daughter who lives in Gaithersburg. since there was no BW there we found this hotel & I have to say we were very pleased. Huge parking lot, speedy elevator, plenty of luggage carts, comfortable beds, SOFT bathroom towels(not the scratchy ones you can sometimes get), the breakfast food variety... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for your review, we are so happy to hear from guests that can appreciate and are loyal to the Best Western Brand. Come back to visit us soon! More 

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