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BEST WESTERN Plus Rockville Hotel & Suites

GreenLeadersSilver level
3.0 of 5
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1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
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BEST WESTERN Plus Rockville Hotel & Suites
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Ranked #7 of 16 Hotels in Rockville
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Paul P Clermont, United States
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650 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Clermont, United States
4 of 5 stars Reviewed yesterday NEW

Nice hotel, clean, helpful and accommodating staff. Decent free breakfast, could use better coffee. I would have liked to use the pool, but it did not open till 2pm and it was 90 degrees out. They need to keep the doors to behind the scenes closed because it doesn't look anything like the rest of the hotel.

Review collected in partnership with Best Western

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Rehboth Beach, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Whenever we go to Washington DC we stay at this hotel. We feel very comfortable and at home. The staff, especially Ermias Teklehaimanot, is warm and welcoming. We have been outside the United States for many months, and it was with a sigh of relief that could stay here. It is with mixed feelings that I am writing this review,... More 

Review collected in partnership with Best Western

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New Jersey
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My stay here was great. The rooms were clean and the staff was friendly. There isn't much within walking distance but there is a shuttle to take you within a few miles of the hotel. There was also a shopping center nearby with a movie theatre restaurants and several shops. There was another center with a food store and several... More 

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Kingston, Canada
4 of 5 stars Reviewed 4 days ago NEW

Good location to use as base for visiting Wash D.C, loved breakfast, pool, cleanliness, lobby and all common areas. Beds were comfortable. Bathroom very clean but tight to move around in. Staff were a little aloof in general. Front desk staff were the best - we received a great recommendation for a local Italian restaurant that we enjoyed very much.... More 

Review collected in partnership with Best Western

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Tallahassee
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Our room had old carpet and was in serious need of updating. The breakfast was good. They claim they allow pets--but BEWARE--you have to sign a paper saying you won't leave your pet unattended in the room even if crated.

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BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your response, we are quite surprised at this review since most pet owners that travel with their pets do not usually leave their pets alone at a hotel - it seems that that is the reason to travel with their pets, constant companionship and not leaving them alone elsewhere away from their home. Nevertheless, thanks again for... More 

Thousand Oaks, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Visiting grandbabies. Over the years we have been staying in 3-star or 3+ star hotels in the Germantown-Gaithersburg-Rockville area, and the choice, taking price and amenities, including complimentary breakfast, comes down to five specific hotels--the Best Western Plus in Rockville, the Hampton Inn, the Holiday Inn and the Holiday Inn Express, and the Homewood Suites in Gaithersburg, which is the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your vote of confidence and look forward to your next visit... More 

Marshfield, Missouri
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here in order to have an easy shot to the highway. There are better places as this is not up to standard with Best Western Plus hotels. The place is huge and surprisingly quiet. I tried to order food in the bar but after waiting 40 minutes for my order went down the street.

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BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your response. Yes we are not the typical Best Western since we are consistently voted superior and heads above he rest. We apologize for the inconvenience with your order and welcome you to try us again on your return visit to the area. More 

Rockton, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel room is a bit dated, clean and conveniences were totally functional. Just off the interstate. The complimentary shuttle service was superior. Drivers were friendly, willing to help our needs be it for the Metra Station or the Town center 10 min. trip. Just park and let them tote you around. The breakfast was very good, area was clean,... More 

Was this review helpful? Yes 1
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for your review, we appreciate you taking the time to help our future guests make informed decisions based on facts. We look forward to your next visit and bid you safe travels. More 

Israel
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the hotel for four nights during July 15. During our stay we had to change our room because of noises originating from the air conditioning unit which was used by the adjacent room - the engine of the unit was located in our room! The noises were as loud as a drill working non stop. As if... More 

Was this review helpful? Yes 1
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Interesting, thank you for your review.... Please let us know which room this was so that we can have a look at what you described and heard. More 

Ohio
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was nice and was like a 18 minute drive into DC without traffic. The have a free shuttle to the metro or you could drive into DC. They have a full breakfast. This was good, but monotonous after three mornings. What made the breakfast experience great was Sal. He was a machine and kept it stocked and cleaned... More 

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to provide your feedback for our future guests. We'll be sure to tell Sal about your kind remarks and how satisfied you were with his demeanor and friendliness. We look forward to your return visit! More 

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