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BEST WESTERN Plus Rockville Hotel & Suites

GreenLeadersSilver level
3.0 of 5
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1251 West Montgomery Avenue, Route 28, Rockville, MD 20850
BEST WESTERN Plus Rockville Hotel & Suites
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Ranked #6 of 16 Hotels in Rockville
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Chad M Firestone Colorado, United States
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615 reviews from our community

Traveler rating
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    192
    97
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219
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW

We arrived and stayed in room 200. The room was filthy dirty -- large stains on the all the carpets, smelling horrible, etc. We asked if there were other rooms available and were told that the hotel was full and we had no option. We then tried to watch television and the reception was so poor that many channels weren't... More 

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Firestone Colorado, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I had a one night stay in Rockville and was pleased with my stay at the Best Western Plus. It is a older hotel and showing it's age but you can tell the staff and management have done everything they can to keep it clean and in good working order. I was on the top floor and the AC unit... More 

Review collected in partnership with Best Western

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Eastpointe, Michigan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at this location May 14th-17th. The location of the hotel was perfect, right off the freeway! The hotel itself wasn't bad or great, is was ok. It was clean, the rooms were a good size, but customer service was limited. I never stayed at a hotel were the employees didn't know anything about the area,... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We recently stayed in this hotel for a youth sports tournament. We were traveling with a group, and had reserved a room for 2 nights. When we arrived late Saturday evening, I was pleasantly surprised by how quickly we were checked in and the quality of the room. The lobby was also big and comfortable enough to sit and visit... More 

Was this review helpful? Yes 1
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking a moment to post your review. I am sorry that you had a less than adequate experience with a staff member. We take pride in our training and will look into the possible causes for your experience as described. and can assure you that your next visit will be much better. Thanks again and we look... More 

Henderson, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

room 204 was very bad.New room was fine.food was good and service was very good.There were many buses arriving late at night with young students who were very noisy.If i went to this area again I would search for a hotel which is newer and not a stop for four buses very night.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for posting your review, we'll look into the room's condition to determine the proper action steps. As far as buses go, the area is a destination for student tour groups and sports groups at this time of the year so 90% of the area's hotels will have students and buses. The only hotels that might not have student... More 

Washington DC
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stay here often for a day or two, well over a dozen times a year. I am a Diamond card Best Western blah blah -- they couldn't care less. No upgrades (from a double to a king when my husband decided to join me for one of the nights), not even to move to a room where everything worked... More 

Was this review helpful? Yes 1
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much for being a loyal customer despite the challenges you've experienced in the past. We really try hard to make a guest's stay pleasant and rewarding in every way and it shows in all the great reviews we get on a consistent basis. Now and then, we drop the ball and nature does her share in the... More 

Hollywood, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was the nicest BW property we've ever stayed at. Beautiful spacious lobby, very large, well-appointed room with comfortable king bed, desk with chair and very large arm chair with hassock. Large clean bathroom had great shower. Staff was friendly, courteous, and helpful. Shuttle to Metro available hourly. Breakfast fine; could have used more variety, but perfectly acceptable.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to post your review, we appreciate your feedback and it really helps our future guests who take in the whole picture on the reviews. We look forward to your next visit and wish you safe travels. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

This Best Western Plus is a good value for the money. The room was clean and the breakfast provided excellent. I found the bathroom to be a bit small to get around in. The front desk staff was helpful when needed. The reservation person accommodated my request for a quiet room. There was some mold in the caulking in the... More 

Review collected in partnership with Best Western

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BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you for taking the time to provide an objective and sound review of our property. I am sure that it will go a long way in helping potential visitors realize the value in our offerings. More 

Boston, Massachusetts
Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Noisy if you are placed next to giant A/C, tired/old/not really kept up, hot breakfast but low quality, mattresses never turned so must be old and are therefore slanting towards where everyone sits down so had a terrible sleep.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Hmmmm - really interesting review.... but it sounds like they're writing about an entirely different property; competitors are sneaky at times! Tisk tisk. More 

harper woods, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Excellent experience, great service great location wonderful bed, Would stay here again and would recommend Best Western Plus all over the world. Don't need a fancy hotel when a reasonably priced hotel gives you the same value.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review

Thank you so much! I couldn't have put it better myself and we look forward to your return visit. More 

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