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Sheraton Rockville Hotel

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920 King Farm Blvd, Rockville, MD 20850
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Sheraton Rockville Hotel
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Sheraton Rockville Hotel
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236 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Rockville Hotel
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baltimore
2 reviews
2 of 5 stars Reviewed March 18, 2011

For the record, let me say that the hotel staff here was exemplary; very professional and courteous. But the Starwood parent firm and the hotel management, another story altogether. I travel frequently and am a Marriott fan, from Courtyard to Residence Inn everything is very consistent and predictable, and well suited to a business traveler, all of which is important... More 

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Pittsburgh, PA
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed February 28, 2011

3.5-star rating is appropriate Positives: nice room & bath decor free parking free wifi in lobby next to fireplace Negatives: $10/day in-room wifi single cup only in-room coffee & no free lobby coffee $5/bottle water

Was this review helpful? Yes 1
Long Island, NY
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed February 14, 2011

Stayed in January 2011. Although hotel was packed due to some local power outages, staff was friendly and not over stressed. Rooms were beautiful and lobby/bar area was nice. Location is great for quick trips to DC. Hotel could use some common sense improvements - bathrooms did not have towel racks or clothes lines. Although our kids enjoyed the pool,... More 

Was this review helpful? Yes 1
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear FamilyTripTips, Thank you for your most recent comment on Tripadvisor, and thank you for staying with us during that terrible snow storm and county wide poweroutage. I'm still can't believe that we were one of the only hotels in the area that kept our power on! We are working on getting the doors outside of the perimeter of building... More 

Minnesota
Level Contributor
122 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed January 15, 2011

I've stayed here twice. First time, uneventful. Second time, here's what happened: Checked in 8pm, sat down for dinner in the dining area, 3 tables occupied: 45 minutes for a chicken sandwich. Next morning, took took the hotel shuttle to visit Govt Building A. Shuttle takes us to Govt Building B. I ask the driver, "are you sure this is... More 

Was this review helpful? Yes 1
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear roadwarrierMD, Thank you for you recent posting on Tripadvisor. First and foremost, thank you for staying with us on both trips to the Rockville-Washington, D.C. area. I wanted to let you know that I have met with our F&B staff to ensure that our quality food comes out to our guests in a more appropriate time. I have also... More 

Acton, Massachusetts
Level Contributor
226 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed October 18, 2010

The hotel is very clean and well-maintained. Every time we entered or departed the hotel, the front desk made an effort to say hello and wish us a good day or welcome back. The beds were the most comfortable I can remember in any hotel in which I have stayed. Plush linens, firm mattress and comfy pillows made for restful... More 

Was this review helpful? Yes 1
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear kahaneheld, Thank you so much for your recent review of our beautiful Sheraton Rockville Hotel. We truly do have the friendliness service in the Maryland-Washington D.C. area and our hotel product is superior as well. We are so happy that you had such a wonderful stay with us, and we appreciate that you took time out of your day... More 

Keller, Texas
Level Contributor
115 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed October 7, 2010

Very polite staff although they couldn't give much info about places to eat in the area. and had no clue on churches. Only ate dinner in the restaurant 1 time due to poor service. Waitress and desk man Shawn playing games throwing icewater at each other in kitchen waitress screaming out. Not very professional. Waitress never came back after taking... More 

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HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Crashman1000, Thank you for your recent review and feedback based on your last stay with the Sheraton Rockville Hotel. We value of our guests feedback and we alter our procedures and practices at the hotel to better serve our customer. We will be addressing the team members you spoke and touch on subjects like professonalism, efficiency, and attentiveness. We... More 

Leesburg, Virginia
1 review
5 of 5 stars Reviewed October 4, 2010

I had a wonderful stay at the hotel. It had been a long day as I had attended a college football game earlier that day and then drove 4 hours to get to Rockville. The staff was wonderful; they greeted me and provided great service and answered all my questions. The room was immaculately clean and had all the amenities... More 

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HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Thanks ZHK for your gracious review on trip advisor. We are really so happy that you enjoyed your stay with us. We truly do have a great staff here who are readily available to make your stay more enjoyable. We are also very pleased that your room was clean and comfortable and met all of your expectations. Thanks again for... More 

Wilmington, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 7, 2010

While attending a family wedding in Rockville, my husband and I decided to stay in the Sheraton rather than bunking in with relatives. What an absolutely fabulous experience. The staff was incredibly helpful and friendly. The bartender was so helpful she even offered to show us to the pool and gym. All needs were met immediately and by a courteous... More 

Was this review helpful? Yes 1
HotelRockville, Manager at Sheraton Rockville Hotel, responded to this review

Thank you becduc for your recent review. We pride our hotel on it's clean comfortable accommodations and friendly courteous staff. Since we are a full service hotel with room service, lounge our bartendars are the best in town! Thanks again for your review and we will see you next time you are staying in the Washington D.C. - Rockville area.... More 

CT
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 22, 2010

Traveled to DC and stayed here for 6 nights. Booked my stay through Hotwire and got a very good bargain on my nightly rate. It turned out to be a fabulous value. The hotel was an easy drive to the Shady Grove metro station where parking is plentiful. Hotel staff was very friendly and helpful. Room was very large, very... More 

Was this review helpful? Yes 1
HotelRockville, Manager at Sheraton Rockville Hotel, responded to this review

Thank you astronogirl for your recent review of our beautiful Sheraton Rockville Hotel. Since we are only 1 mile from the Shady Grove metro, guests and patrons alike are very comfortable with how easy it is to navigate through the local area into Washington, D.C. Just like you, most of our guests enjoy the oversized guest rooms, large desk area,... More 

Pennsylvania
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed August 10, 2010

The first room I was placed in (#408) was dusty and the toilet seat was broken. We were changed to room 420, which had a dirty desk (oily in places and dusty in others -- see photo of the dust) and someone else's hair in the shower. Additionally, the hotel didn't place soap in either hotel room -- we had... More 

Was this review helpful? Yes
HotelRockville, Manager at Sheraton Rockville Hotel, responded to this review

Thank you shootingstarbeauty for your recent review regarding your last stay at the Sheraton Rockville Hotel. We welcome all of our guests feedback and change our procedures at thte hotel to ensure a clean and comfortable stay. Since reading your review we changed our wood cleaner to one that repels dust and have seen a huge difference so far. I... More 

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