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Sheraton Rockville Hotel

3.5 of 5 920 King Farm Blvd, Rockville, MD 20850
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Sheraton Rockville Hotel
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Sheraton Rockville Hotel
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203 reviews from our community

Traveler rating
    70
    71
    35
    15
    12
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44
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

It's all about expectations...and I expect much more from a Sheraton. Upon arrival, our room was 60 degrees and the heat would not work. They had to send a tech to our room to override the wall mount and enable us to us the old controls. The room was tiny. The black out shade was broken so we only had... More 

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Seattle
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 6, 2014

I wasn't expecting anything special or luxurious from this hotel, but it didn't even meet the minimum standards of an average mid-range hotel. The service was really, really awful. The front desk didn't answer the phone, breakfast room service request tag was never picked up, my room was dirty (including a condom wrapper under the bed - yuck), etc. etc.... More 

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HotelRockville, Assistant General Manager at Sheraton Rockville Hotel, responded to this review

Dear Mispwoso, Thank you for taking the time to provide us with valuable feedback about your stay. We regret to hear that you encountered such a negative experience during your time with us. Please provide me with your contact information at rockvilleagm@ih-corp.com at your earliest convenience. I would appreciate the opportunity to discuss your stay. More 

Atlanta, Georgia
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 28, 2014

I really enjoyed staying at this hotel for my business trip. On previous visits to the area, I stayed at more expensive hotels. But I'm glad a colleague recommended this one. The bed was very comfortable and the shower bath was perfect for me. The breakfast was delicious and the hotel staff were all very professional. I did have a... More 

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HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Ms. Vernell C, I am so glad you enjoyed your stay with us and I want to thank your colleague for recommending us! At the Sheraton Rockville we strive to make every guest feel comfortable and well taken care of during their time with us. I am happy the guest room, breakfast and hotel team exceeded your expectations and... More 

Fort Worth, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 23, 2014

So on day two of five at this fine hotel I requested a 6AM wake up call to my executive level room. I actually received a 12AM wake up call from the computerized system; HUGE Disappoint! Called the front desk, that guy had no answer on who programmed a Midnight wakeup call for a Tuesday! Apologize much? So i settled... More 

Was this review helpful? Yes
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Traveler, I would like to thank you for making me aware of the problems that you encountered on your stay with us this week. I will follow-up on them immediately. This is definitely not the norm for our hotel and I am so sorry that you had this experience. We pride ourselves on delivering warm, courteous service and if... More 

Oxford, Pennsylvania
Top Contributor
53 reviews 53 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 4, 2014

I am a Starwoods Owner and SPG Gold member, so I may be biased, but I was blown away by this Sheraton when our firm held a business meeting here. The staff are extremely helpful, the facility is very nice (especially the rooms) and the bar and food are awesome. Great value for the price. I stayed on the Club... More 

Was this review helpful? Yes
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Mr. Tom K., Thank you so much for all the wonderful feedback on the hotel and the team! We want every guest to feel just as special as you as an owner and SPG member every day and every stay! We are so glad that everything went well for your meeting and of course your stay. I have shared... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 2, 2014

I booked this as a mystery booking online, and was sort of disappointed with the hotel. It was nothing special, not located near anything convenient - and when I checked in they stuck a major hold onto a credit card that I was not expecting. The room was not that great, it didn't have an actual closet either.

Was this review helpful? Yes 1
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Mr. Shapiro, Many of our guests do enjoy the convenience of nearby stores and restaurants available by car or our complimentary Sheraton shuttle while others hop on the metro and go into DC while enjoying the escape of the suburbs in the evening. Thank you for sharing your feedback. Safe Travels! More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2014 via mobile

If you don't mind the short drive into DC, this is a great place to stay while visiting DC... And save a lot of money doing so. Super clean, staff was really friendly and helpful. Definitely recommend.

Was this review helpful? Yes
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Traveler, thank you so much for the positive feedback! The Sheraton Rockville is a great alternative to staying in DC even if you don't have a car with the metro just one mile away its a short shuttle or cab ride away to take you there. We are so glad you enjoyed the hotel and hope to see you... More 

New York City, New York
Top Contributor
108 reviews 108 reviews
81 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed October 26, 2014

I vacillated between a 3 and 4 rating but in the end decided on the lower end. That is not to say that there is much wrong with the Sheraton Rockville but my comments immediately below will explain why I chose this rating. My first impression was not too good when after calling for a shuttle from the metro station... More 

Was this review helpful? Yes
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Jane, Thank you so much for writing such a thorough review - I know it helps me understand your impression of the hotel and I am sure it helps other travelers as well. I am glad to hear that you like the look of the renovated hotel and that you had good friendly service while you were here. I... More 

Virginia
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 23, 2014

I usually love Sheraton because the beds are so comfortable and the club lounge is usually awesome. This time there was no sodas except sprite in the lounge no juice or coke and when I booked it online it said I could request a late checkout and they wern't full but I had to be out earlier than wanted for... More 

Was this review helpful? Yes
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Traveler, It is so good to know that you expect your experience with Sheraton to be great! That is just as it should be and I am sorry that the hotel did not live up to that expectation. We should have done better for you and I hope that if you are in the area again you will give... More 

Pennsylvania, United States
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 19, 2014

Room was great. Everything about it. However, we stayed on the concierge floor, hoping to take advantage of the available amenities. Wow. The food was poor, there was virtually no staff to check in, clean, or follow up. The refrigerator was not cold, the appetizers on Saturday night were, quite frankly, embarrassing. A bowl of potato chips, potato salad from... More 

Was this review helpful? Yes
HotelRockville, General Manager at Sheraton Rockville Hotel, responded to this review

Dear Karen, We were off to such a great start with "room was great. Everything about it." We are always so glad to hear the good things and will pass that on to the housekeeping team. Then I read your feedback about the concierge floor and realize we definitely did not deliver the way we normally do and I am... More 

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Additional Information about Sheraton Rockville Hotel

Address: 920 King Farm Blvd, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Rockville Hotel 3.5*
Number of rooms: 155
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Also Known As:
Sheraton Rockville
Rockville Sheraton

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