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Extended Stay America - Washington, D.C. - Rockville

2.5 of 5
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2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
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Extended Stay America - Washington, D.C. - Rockville
Best prices for: 1 room 1 guest
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Ranked #13 of 16 Hotels in Rockville
A recent review
5 of 5 stars reviewed 1 week ago
Jennee K Rockville, Maryland
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60 reviews from our community

Traveler rating
    14
    11
    11
    7
    17
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11
Couples
0
10
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Rockville, Maryland
1 review
5 of 5 stars Reviewed 1 week ago NEW

We are currently in the process of moving from Pennsylvania to the Rickville area & have been staying here since August. It's a wonderful hotel & the staff is great. We're in a suite & it's big enough for my husband & our 2 children. They have nice sized kitchens a very big bedroom & a decent sized living room.... More 

Was this review helpful? Yes
Royal Oak, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed for a weekend in October. Rooms were very clean, organized, and very nice. The service was great and the employees were on top of it. We will definately stay again in the future. Sandy Goralski made our stay perfect.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our hotel ad staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at gai@extendedstay.com, so we can speak directly. Thank you for... More 

Pittsburgh
Top Contributor
58 reviews 58 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed February 16, 2015

What a terrible motel. If there is one thing I expect from a hotel room, it is a hot shower. This place seems to want to cut corners in the most ridiculous ways. When we came into our room, the heat was off entirely, so it was an icebox for an hour after we turned the heat on. No soap... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for your recent review of your stay. I appreciate you bringing your experience to our attention. I am sorry to hear that your stay with us was not a good one. We strive to provide guests with all the comforts of home so I am disappointed to hear that your room was not up to standard and your... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 2, 2014

I stayed here for a few months. When I first got to the room, it was pretty clean save for the long black hair on the counter in the bathroom. But overall, not bad. The front desk staff is extremely friendly and really took the time to get to know me without being nosy or intrusive. I really appreciate the... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. We try to provide guests with all the comforts of home, so I am disappointed to hear that we did not live up to those standards. To prevent this from happening again, my team is being instructed to walk the hallways to make sure the quite hours... More 

Gaithersburg, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2014

I stayed in this hotel in August 2014 for a work trip nearby. I know the area well, had my car, and didn't need a hotel that was within easy walking distance of a lot of things, so it worked out well. That said, the Rio Center in Gaithersburg is about a 15 minute walk (all sidewalk/side road without major... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you were not completely satisfied with your stay here with us. I am sorry to read that you felt our rooms were outdated and that our staff was not very helpful. I will be working with my staff to review our... More 

Waterford, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2014

I work in Rockville and commute from a distance daily but decided to rent a room for three nights to be closer to work for an extremely long work week. I found the check in and out to be friendly and helpful and my room was as I expected. It was quiet and comfortable and reasonably priced.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Thank you for the feedback about your stay at our hotel. I am very happy to hear that you enjoyed your stay with us. We are proud to have provided you with a quiet, comfortable room and great service. Thank you again for your... More 

Lenoir City, Tennessee, United States
1 review
5 of 5 stars Reviewed September 4, 2014

Stayed at the Extended Stay since December 2nd. Rooms were nice sized, place was clean and staff was helpful. New management took over part of the way through our stay and even more improvements were put in place. Rooms had been recently renovated and were well done. We stayed in the Extended Stay in Gaithersburg prior to coming to Rockville.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for posting such a wonderful review. We are so glad that you enjoyed your clean, renovated room and our affordable rates. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

West Hills
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 8, 2014

Towels are thin and harsh, room was outdated, not updated. Needed a better decor beyond the 70's style. Friendly staff. Seemed a bit expensive for what you get compared to a comparable hotel down the road. The staff was helpful especially upon checkout.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to tell us about your stay. We are glad that you found our staff to be helpful; however, we are disappointed that your room and linens did not meet your expectations. We have recently completed a renovation of our rooms and are constantly upgrading our linens. We will inspect your room to ensure it... More 

1 review
1 of 5 stars Reviewed August 5, 2014

Staff was unfriendly, not helpful and didnt smile and was uninviting... It was also unclean and smelled old and damp in the room. Checked out 3 weeks early from a 4 week scheduled stay. Would never stay here again and sadly had to move into a higher priced hotel as this was not up to even average standards

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay with us. We are very sorry to hear that our hotel did not meet your expectations and that our staff did not make you feel at home. We will work with our housekeeping staff to make sure our hotel is being cleaned to our standards. We will... More 

Rockville, Maryland
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 7, 2014

This hotel has: BEDBUGS Useless and unpolite staff No housekeeping I was shocked about how they handled the fact that we found bedbugs in our room, didn't seem to care at all. Not even an apology, and they had a hard time understanding that we wanted to change room. STAY AWAY!!!!!

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to tell us about your stay. We are very sorry that our staff was not helpful and that you feared your room had bugs. We had an exterminator out to our rooms and they could find no evidence of bed bugs in your room. However, that does not excuse the poor service we provided... More 

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