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Extended Stay America - Washington, D.C. - Rockville

2.5 of 5
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2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
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Extended Stay America - Washington, D.C. - Rockville
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Ranked #14 of 16 Hotels in Rockville
A recent review
5 of 5 stars reviewed 2 weeks ago
Matthew P Gaithersburg, Maryland
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Gaithersburg, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

My fiancee and I needed a place to stay while we looked for a year lease, and Extended Stay was there for us. The location was very good, with Safeway grocery shopping walking distance away. The kitchen in the room was very nice -- no oven, but everything else was ample. The breakfast every morning was a nice treat. Basic,... More 

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Germany
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here in between moving to a new house. It was clean, comfortable, and the staff were very accommodating and friendly. Ali at the front desk was particularly helpful and courteous. He had great ideas of what to do each day. The best part, though, was the fresh towels every day. Can't get enough of those fresh towels.

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Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for your recent review of your stay. I am very happy to read your remarks about your stay . We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada... More 

3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for six days. Was surprised to learn your room is not cleaned for the duration. Had to pay 15 dollars extra for that. Did not appreciate that at all Comparatively just didn't add up. My friend stayed in an adjacent hotel and the services there were much more effective.

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that you were not happy with your stay. In response to your feedback, I am making sure that our staff is informing our guests of the housekeeping policy at check-in. Thank you very much for providing us with your feedback. Please contact me, at... More 

Poughkeepsie, New York
1 review
5 of 5 stars Reviewed June 6, 2015

My husband and I travel to Bethesda Maryland several times a year for his appointments at NIH and have stayed at many places over the past 10 years This was a perfect choice for us. 15 minutes to the Hospital, good size room with kitchen facility and sitting area clean and comfortable Staff is friendly and helpful Tia at the... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our staff, your clean, spacious room and your fully equipped kitchen during your visit with us. As well, it's great to hear that our location met your travel needs. Thank you for continuing to choose Extended Stay America. We hope to... More 

Bangalore
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 5, 2015

This place should be chosen based on proximity to work location that was the case with my hubby. He was working on key west avenue-five minutes walking distance from extended stay Pros: 1) transit 54 takes to all major shopping areas for grocery india bazaar, giant, harriss teeter, Dawson market, Sams club, Costco. So, for daily grocery shopping you dont... More 

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1 review
4 of 5 stars Reviewed May 28, 2015 via mobile

my name is Stephen Gale and I was at the Rio Marriott Country Hotel and stay there was ok but then I came to extended stay America in Rockville Marylandand it was great the service there was very good the scenery here was very good the bed was very comfortable and also I was able to cook my own dinner... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our comfortable rooms and friendly staff. I am so glad that you enjoyed our fully equipped kitchens and our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Leander, Texas
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 25, 2015

I was here for business at the National Institute of Standards and Technology. Others stayed at a much more expensive hotel about 1/2 mile away. This worked so very well for me. It was a great value for the price, the hotel was quiet, the kitchenette allowed me to save on dining out costs (although the walk to Safeway was... More 

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NYC
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 stars Reviewed May 19, 2015

It is always tough giving a hotel 1 star, however, this no thrills joint can't muster a second star. The only thing that warranted more stars was the nice guy who checked me in. Upon entry it feels like a prison the way the doors are designed. Not to mention the actual rooms. Terrible decor, the white towels were dirty,... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we did not meet your expectations. In response to your feedback, I will be using your comments as a training tool to ensure that all guests have a clean and comfortable stay with great customer service. I really appreciate you... More 

Massapequa, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 19, 2015

Just stayed over last week and can say just plain OK. Unfortunately, most of the hotels outside of DC were booked, so we chose Extended Stay. Wasn't bad, but certainly not great. Many other hotels to choose from in the immediate area. It was supposed to have a pullout couch, but all were gone. They did accommodate us, but just... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that we did not exceed your expectations. To uphold our company's high standards, we will continue to strive to provide each guest with a clean and comfortable room and great customer service. I am grateful for the feedback you provided so we... More 

Rockville, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

We are currently in the process of moving from Pennsylvania to the Rickville area & have been staying here since August. It's a wonderful hotel & the staff is great. We're in a suite & it's big enough for my husband & our 2 children. They have nice sized kitchens a very big bedroom & a decent sized living room.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I appreciate you bringing your experience to our attention. The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am very happy to know the staff and I have made this possible for you. I am so glad we have been able to provide you and your family... More 

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