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Extended Stay America - Washington, D.C. - Rockville

2.5 of 5
2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Hotel amenities
Extended Stay America - Washington, D.C. - Rockville
Ranked #13 of 15 hotels in Rockville
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37 reviews from our community

    Trip type
Traveler rating
    8
    8
    5
    3
    13
Date Rating
Rockville, Maryland
2 reviews
5 of 5 stars Reviewed March 13, 2013

I've been in this hotel since 11/11 and I am very sad to hear the news that the hotel manager Norfleet Caudle will be move to another location, I regret the decision the upper management is making since this person has keep all of my crew and myself feeling like we are at home,

Was this review helpful? Yes
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
March 22, 2013

Thank you for taking the time to write a review of your stay. I'm glad to hear that Norfleet provided you GREAT customer service. We look forward to seeing you again, should your travels bring you back to our area. Thanks for sharing your experience with us! More

Raleigh, North Carolina
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 10, 2013

I don't need amenities and 2 star hotels are generally fine for spending the night on the road. But this place was REALLY dirty. I don't think the star ratings are supposed to be about cleanliness! Better to pay a little more and stay in a place that's clean.

Was this review helpful? Yes
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
March 13, 2013

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why... More

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Zebulon, North Carolina
1 review
5 of 5 stars Reviewed March 7, 2013 via mobile

Love this place!!!!its like being at home and we are treated so good by the staff. Its pet friendly and located near everything. I enjoy walking and this is the perfect safe place for that.always have clean towels and wash clothes. Juat an A plus place.

Was this review helpful? Yes
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
March 13, 2013

It was very kind of you to for take the time to publish such a positive review of your stay It would, of course, be our pleasure for you to repeat your experience with us in the future. More

Youngsville, North Carolina, United States
1 review
5 of 5 stars Reviewed February 26, 2013

Good Hotel, you will like the people the most The Rockville Maryland area has many hotels, you have a choice, it's good to check out the hotels as much as you can before booking. You will find parking is very good at this hotel, a nice quiet area for the most part, a safe area for both family and business... More

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
March 13, 2013

Thank you for your great review of our property. I was pleased to hear that you enjoyed the accommodations and the service provided by our staff. Thank you for choosing Extended Stay Hotels. We hope to see you in the future More

Rockville, Maryland
1 review
5 of 5 stars Reviewed January 9, 2013

My name hoguer i work for a ( tree expert company) our company has been staying at this hotel for more than a year now if that shows something. I just love this place, it makes me feel like at home. I have to travel back and forth but everytime i come to this hotel the staff is so friendly... More

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
January 11, 2013

Thank you for your great review of our property. I'm glad to hear you enjoyed our great service during all your stays the past year. More

New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed January 6, 2013

Hello Friends, My Name is Anthony Gaddy. I am making frequent visit to Rockville MD. I want to share my experiences with you for above mention location. Very Care less and Rude receptionist (Brigid) I ever seen in my entire life. Went 3 time, same receptionist every time same experiences. My suggestion is to stay away from hotel, Dirty room... More

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
January 9, 2013

Thank you for taking the time to write a review of your stay. I am so disappointed that my guest representative was rude to you during your stay. Please accept my apology. I appreciate you bringing this to our attention. If you have any additional feedback, please reach out to me at jireland@extendedstay.com. We would love to have another chance... More

Sarasota, Florida, United States
1 review
4 of 5 stars Reviewed December 9, 2012

i travel alot i am at times away from home 2 to 4 months at a time. this stay happened to be 2months. thanksgiveing happened to fall on this trip,so i could not be with my family. but i can tell you they made me feel as if i was with my family, one of the staff going as far... More

Was this review helpful? Yes
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
December 11, 2012

Thank you for your great review of our property. I'm so pleased to hear that our staff made your stay a home away from home. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 2, 2012

Do NOT COME HERE if you care about safety quiet or service! There has been nonstp smoking, noise and rowdy behavior my entire time. Trash is all over the halls, I thought they would have someone pick up in the morning. Still there! Dogs are allowed but this sounds more like a underground dog fight going on for hours. There... More

Was this review helpful? Yes 1
PropertyManager28, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
December 11, 2012

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am and I will be reviewing this with my staff. More

Newark, Delaware
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 5, 2012

I am a regular guest at this hotel and I like staying here. I can really feel comfortable and not like I'm staying in a hotel. I know Delores and she has always been really wonderful to me. She worked with me to arrange a special rate for a two week stay and will go out of her way to... More

Was this review helpful? Yes 1
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
November 8, 2012

Thank you so very much for your glowing review of Extended stay America Washington, D.C. - Rockville. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm)... More

Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 3, 2012

Here is why: *The person who took my reservation in Deloris, screwed up my email so I never got my confirmation. Everytime I called, she acted annoyed and promised to email it to a correct address later. Third time the charm, bunch of worthless idiots. *When we tried to check in, Deborah, was on the phone, ignoring us, we had... More

Was this review helpful? Yes
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
November 5, 2012

I received a copy of your review, and wanted to take a moment to personally respond. The guest service issues you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I would like to invite you back to stay at the hotel for a free one night stay. I appreciate you bringing this... More

 
 
 
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Additional Information about Extended Stay America - Washington, D.C. - Rockville

Also Known As:
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville
Homestead Studio Suites Rockville
Extended Stay America Rockville
Rockville Homestead Suites
Rockville Homestead
Homestead Rockville
Homestead Suites Rockville
Address: 2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Region: United States > Maryland > Rockville
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #13 of 15 hotels in Rockville
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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