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Extended Stay America - Washington, D.C. - Rockville

2.5 of 5
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2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
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Extended Stay America - Washington, D.C. - Rockville
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Ranked #13 of 16 Hotels in Rockville
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62 reviews from our community

Traveler rating
    15
    11
    12
    7
    17
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11
Couples
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10
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Leander, Texas
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was here for business at the National Institute of Standards and Technology. Others stayed at a much more expensive hotel about 1/2 mile away. This worked so very well for me. It was a great value for the price, the hotel was quiet, the kitchenette allowed me to save on dining out costs (although the walk to Safeway was... More 

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NYC
Top Contributor
75 reviews 75 reviews
23 hotel reviews
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed 1 week ago

It is always tough giving a hotel 1 star, however, this no thrills joint can't muster a second star. The only thing that warranted more stars was the nice guy who checked me in. Upon entry it feels like a prison the way the doors are designed. Not to mention the actual rooms. Terrible decor, the white towels were dirty,... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we did not meet your expectations. In response to your feedback, I will be using your comments as a training tool to ensure that all guests have a clean and comfortable stay with great customer service. I really appreciate you... More 

Massapequa, New York
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Just stayed over last week and can say just plain OK. Unfortunately, most of the hotels outside of DC were booked, so we chose Extended Stay. Wasn't bad, but certainly not great. Many other hotels to choose from in the immediate area. It was supposed to have a pullout couch, but all were gone. They did accommodate us, but just... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that we did not exceed your expectations. To uphold our company's high standards, we will continue to strive to provide each guest with a clean and comfortable room and great customer service. I am grateful for the feedback you provided so we... More 

Rockville, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

We are currently in the process of moving from Pennsylvania to the Rickville area & have been staying here since August. It's a wonderful hotel & the staff is great. We're in a suite & it's big enough for my husband & our 2 children. They have nice sized kitchens a very big bedroom & a decent sized living room.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I appreciate you bringing your experience to our attention. The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am very happy to know the staff and I have made this possible for you. I am so glad we have been able to provide you and your family... More 

Royal Oak, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2015

We stayed for a weekend in October. Rooms were very clean, organized, and very nice. The service was great and the employees were on top of it. We will definately stay again in the future. Sandy Goralski made our stay perfect.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our hotel ad staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at gai@extendedstay.com, so we can speak directly. Thank you for... More 

Pittsburgh
Top Contributor
58 reviews 58 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed February 16, 2015

What a terrible motel. If there is one thing I expect from a hotel room, it is a hot shower. This place seems to want to cut corners in the most ridiculous ways. When we came into our room, the heat was off entirely, so it was an icebox for an hour after we turned the heat on. No soap... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for your recent review of your stay. I appreciate you bringing your experience to our attention. I am sorry to hear that your stay with us was not a good one. We strive to provide guests with all the comforts of home so I am disappointed to hear that your room was not up to standard and your... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 2, 2014

I stayed here for a few months. When I first got to the room, it was pretty clean save for the long black hair on the counter in the bathroom. But overall, not bad. The front desk staff is extremely friendly and really took the time to get to know me without being nosy or intrusive. I really appreciate the... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. We try to provide guests with all the comforts of home, so I am disappointed to hear that we did not live up to those standards. To prevent this from happening again, my team is being instructed to walk the hallways to make sure the quite hours... More 

Gaithersburg, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2014

I stayed in this hotel in August 2014 for a work trip nearby. I know the area well, had my car, and didn't need a hotel that was within easy walking distance of a lot of things, so it worked out well. That said, the Rio Center in Gaithersburg is about a 15 minute walk (all sidewalk/side road without major... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you were not completely satisfied with your stay here with us. I am sorry to read that you felt our rooms were outdated and that our staff was not very helpful. I will be working with my staff to review our... More 

Waterford, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2014

I work in Rockville and commute from a distance daily but decided to rent a room for three nights to be closer to work for an extremely long work week. I found the check in and out to be friendly and helpful and my room was as I expected. It was quiet and comfortable and reasonably priced.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Thank you for the feedback about your stay at our hotel. I am very happy to hear that you enjoyed your stay with us. We are proud to have provided you with a quiet, comfortable room and great service. Thank you again for your... More 

Lenoir City, Tennessee, United States
1 review
5 of 5 stars Reviewed September 4, 2014

Stayed at the Extended Stay since December 2nd. Rooms were nice sized, place was clean and staff was helpful. New management took over part of the way through our stay and even more improvements were put in place. Rooms had been recently renovated and were well done. We stayed in the Extended Stay in Gaithersburg prior to coming to Rockville.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for posting such a wonderful review. We are so glad that you enjoyed your clean, renovated room and our affordable rates. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

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