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All 15 Rockville hotels

Extended Stay America - Washington, D.C. - Rockville

2.5 of 5 Hotel   |   2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
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44%
Ranked #13 of 15 hotels in Rockville
A recent review
3 of 5 stars Reviewed April 18, 2014
Chris C Loganville, Georgia
  • Overview
  • Reviews (51)
  • Photos (30)
  • Amenities
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  • Room tips (13)
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51 people have reviewed this hotel

Traveler rating
    10
    11
    9
    5
    16
See reviews for
9
Couples
0
10
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Rockville, Maryland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel has: BEDBUGS Useless and unpolite staff No housekeeping I was shocked about how they handled the fact that we found bedbugs in our room, didn't seem to care at all. Not even an apology, and they had a hard time understanding that we wanted to change room. STAY AWAY!!!!!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to tell us about your stay. We are very sorry that our staff was not helpful and that you feared your room had bugs. We had an exterminator out to our rooms and they could find no evidence of bed bugs in your room. However, that does not excuse the poor service we provided... More

Rockville, Maryland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 7, 2014

Do not stay here! Ever. Ever. Ever. Dingy. Smelly. Scary. Looks like it was built in the 70s and hasn't been cleaned since. Holes in the ceiling, where at some point, safety features may have been, but have long since been stolen. Still working on getting the stench of the place out of my nose. Don't stay here!

Was this review helpful? Yes 2
Muncy, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 21, 2014

This place looks OK from the outside, but once in our room I got a yucky feeling about it. We planned on eating supper in the room, but the kitchen was not stocked with enough necessary supplies for my family to be able to eat, and I found a long dark hair on the counter. To top it off, there... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Your review for our hotel was recently brought to my attention. I apologize that your kitchen was not fully stocked when you arrived. As well, I apologize that we did not have a crib available for your daughter. Your comments will be very useful as we continue to improve our guest experience. Please know that toiletries are available upon request... More

Loganville, Georgia
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 18, 2014

My room was nice and the staff were friendly but not very engaging. It snowed some and the parking lot was cleared by morning, good job. It's in a nice area with shopping and restaurants close by. Due to renovation I had to walk through a construction area to do my laundry and felt like I was in their way.... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Chris - I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you enjoyed our friendly staff and spacious suites with fully equipped kitchens at a great value. Your feedback regarding our renovation process is greatly appreciated and it will help us in our efforts to continually improve... More

Austin, TX
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 14, 2014

I have stayed for ten nights. The towels and sheets have not been changed, the refrigerator died and spoiled $40 of food. There were 5 hangers in the room for a 30 day stay. The front desk staff keep promising to fix all of this but do nothing.

Was this review helpful? Yes 4
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the maintenance issues and the level of cleanliness in your room. In response to your feedback, I will meet with our entire staff to review our maintenance policies and cleaning procedures to ensure your experience is not repeated. If you would like to provide any... More

Fayetteville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2014

Simon was an awesome host. He greeted us with a friendly smile upon checking us in and did everything he could to make sure we enjoyed our time in D.C. The rooms have plenty of space, and the value is unbeatable. The excellent service just tops it all off. We would definitely choose to stay here again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our staff, especially Simon, during your visit. I will be sure to pass your kind comments on to him. As well, I’m glad that we were able to provide you with a spacious room at an affordable rate. We... More

Washington DC, District of Columbia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 10, 2014

This is a very nice hotel and the guest services is wonderful. The front desk staff provided exceptional service and were very accommodating. The only reason I did not give the hotel the highest rating is because the hotel did not have a fitness center. This would have been perfect. Other than that, the hotel is excellent!!!

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Melody – Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your stay and the great customer service provided by our staff. We look forward to seeing you again, should your travels bring you back to our area. More

Gaithersburg, Maryland
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 7, 2014

We had to put up for a day and night due to some work being done in our house. That included two pets (cat and dog) and an early checkin. Extended Stay in Rockville was able to meet our needs. We needed a one bedroom suite, that allows for pets nearby our house so we could go back and forth... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am happy to hear that you enjoyed our staff during your stay. Still, I am sorry to hear that your blankets, linens and our grab-and-go breakfast did not meet your expectations. As well, I apologize that you experienced some issues with your heat. I... More

Ronan, Montana
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 27, 2013

The layout of the room is very good. As mentioned on a previous review, the channels available on the is not great. I wouldn't even say good! But the worst thing is it wasn't very clean. I have no idea why staff and management can walk past certain things. For example, there has been an after-dinner mint and wrappers on... More

Was this review helpful? Yes 2
Rockville, Maryland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 4, 2013

Close to the Business Buildings at Key West Avenue, within walking distance (10 minutes) Walking accessible to Rio Shopping and Dining Area (20 minutes) The hotel environment and room are clean. Grab and Go breakfast with coffee/water, chocolate and different types of oatmeal, fruits, muffin pack, and snack bar. Strong water for the showering, hot water is available quickly from... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Washington, D.C. - Rockville

Address: 2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Phone Number:
Location: United States > Maryland > Rockville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Rockville 2.5*
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Also Known As:
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville
Homestead Studio Suites Rockville
Extended Stay America Rockville
Rockville Homestead Suites
Homestead Rockville
Homestead Suites Rockville

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
134

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