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All 16 Rockville hotels

Extended Stay America - Washington, D.C. - Rockville

2.5 of 5 Hotel   |   2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
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Ranked #13 of 16 Hotels in Rockville
A recent review
3 of 5 stars reviewed 2 weeks ago
Alexandra R
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57 reviews from our community

Traveler rating
    12
    11
    11
    6
    17
See reviews for
9
Couples
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10
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed here for a few months. When I first got to the room, it was pretty clean save for the long black hair on the counter in the bathroom. But overall, not bad. The front desk staff is extremely friendly and really took the time to get to know me without being nosy or intrusive. I really appreciate the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. We try to provide guests with all the comforts of home, so I am disappointed to hear that we did not live up to those standards. To prevent this from happening again, my team is being instructed to walk the hallways to make sure the quite hours... More 

Gaithersburg, Maryland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel in August 2014 for a work trip nearby. I know the area well, had my car, and didn't need a hotel that was within easy walking distance of a lot of things, so it worked out well. That said, the Rio Center in Gaithersburg is about a 15 minute walk (all sidewalk/side road without major... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you were not completely satisfied with your stay here with us. I am sorry to read that you felt our rooms were outdated and that our staff was not very helpful. I will be working with my staff to review our... More 

Waterford, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2014

I work in Rockville and commute from a distance daily but decided to rent a room for three nights to be closer to work for an extremely long work week. I found the check in and out to be friendly and helpful and my room was as I expected. It was quiet and comfortable and reasonably priced.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Thank you for the feedback about your stay at our hotel. I am very happy to hear that you enjoyed your stay with us. We are proud to have provided you with a quiet, comfortable room and great service. Thank you again for your... More 

Lenoir City, Tennessee, United States
1 review
5 of 5 stars Reviewed September 4, 2014

Stayed at the Extended Stay since December 2nd. Rooms were nice sized, place was clean and staff was helpful. New management took over part of the way through our stay and even more improvements were put in place. Rooms had been recently renovated and were well done. We stayed in the Extended Stay in Gaithersburg prior to coming to Rockville.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for posting such a wonderful review. We are so glad that you enjoyed your clean, renovated room and our affordable rates. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

West Hills
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 8, 2014 via mobile

Towels are thin and harsh, room was outdated, not updated. Needed a better decor beyond the 70's style. Friendly staff. Seemed a bit expensive for what you get compared to a comparable hotel down the road. The staff was helpful especially upon checkout.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to tell us about your stay. We are glad that you found our staff to be helpful; however, we are disappointed that your room and linens did not meet your expectations. We have recently completed a renovation of our rooms and are constantly upgrading our linens. We will inspect your room to ensure it... More 

1 review
1 of 5 stars Reviewed August 5, 2014 via mobile

Staff was unfriendly, not helpful and didnt smile and was uninviting... It was also unclean and smelled old and damp in the room. Checked out 3 weeks early from a 4 week scheduled stay. Would never stay here again and sadly had to move into a higher priced hotel as this was not up to even average standards

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to write a review of your stay with us. We are very sorry to hear that our hotel did not meet your expectations and that our staff did not make you feel at home. We will work with our housekeeping staff to make sure our hotel is being cleaned to our standards. We will... More 

Rockville, Maryland
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 7, 2014

This hotel has: BEDBUGS Useless and unpolite staff No housekeeping I was shocked about how they handled the fact that we found bedbugs in our room, didn't seem to care at all. Not even an apology, and they had a hard time understanding that we wanted to change room. STAY AWAY!!!!!

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Thank you for taking the time to tell us about your stay. We are very sorry that our staff was not helpful and that you feared your room had bugs. We had an exterminator out to our rooms and they could find no evidence of bed bugs in your room. However, that does not excuse the poor service we provided... More 

Rockville, Maryland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 7, 2014

Do not stay here! Ever. Ever. Ever. Dingy. Smelly. Scary. Looks like it was built in the 70s and hasn't been cleaned since. Holes in the ceiling, where at some point, safety features may have been, but have long since been stolen. Still working on getting the stench of the place out of my nose. Don't stay here!

Was this review helpful? Yes 2
Muncy, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 21, 2014

This place looks OK from the outside, but once in our room I got a yucky feeling about it. We planned on eating supper in the room, but the kitchen was not stocked with enough necessary supplies for my family to be able to eat, and I found a long dark hair on the counter. To top it off, there... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Your review for our hotel was recently brought to my attention. I apologize that your kitchen was not fully stocked when you arrived. As well, I apologize that we did not have a crib available for your daughter. Your comments will be very useful as we continue to improve our guest experience. Please know that toiletries are available upon request... More 

Loganville, Georgia
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 18, 2014

My room was nice and the staff were friendly but not very engaging. It snowed some and the parking lot was cleared by morning, good job. It's in a nice area with shopping and restaurants close by. Due to renovation I had to walk through a construction area to do my laundry and felt like I was in their way.... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review

Chris - I received a copy of your review, and wanted to take a moment to personally respond. I’m so pleased to hear that you enjoyed our friendly staff and spacious suites with fully equipped kitchens at a great value. Your feedback regarding our renovation process is greatly appreciated and it will help us in our efforts to continually improve... More 

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Additional Information about Extended Stay America - Washington, D.C. - Rockville

Address: 2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Phone Number:
Location: United States > Maryland > Rockville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Rockville 2.5*
Number of rooms: 134
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Also Known As:
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville
Homestead Studio Suites Rockville
Extended Stay America Rockville
Rockville Homestead Suites
Homestead Rockville
Homestead Suites Rockville

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