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Crowne Plaza Hotel Washington DC-Rockville

GreenLeadersSilver level
3.5 of 5
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3 Research Court, Rockville, MD 20850
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Crowne Plaza Hotel Washington DC-Rockville
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Ranked #10 of 16 Hotels in Rockville
GreenLeadersSilver level
A recent review
5 of 5 stars Reviewed May 7, 2013
SajuSkaria Washington DC, District of Columbia
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284 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Washington DC-Rockville
See the most recent reviews
Richmond, Virginia
Level Contributor
144 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 stars Reviewed May 7, 2013

We booked this trip through a pet=friendly hotel service. This USUALLY means the hotel is pet FRIENDLY. We paid a LOT to bring the pets, and the reason we booked a hotel was to be able to have them sleep in our room - and LEAVE THEM in the room when we were out. We checked in, and the front... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear schimmelart, We appreciate that you took the time to review our hotel. A hotel is defined by the quality of service that it provides to its guests. As our success is measured by how our guests evaluate our services and facilities, I want you to know that the feedback we receive are taken seriously. Your comments tell us what... More 

Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

I have been a user Crowne Plaza Washington DC Rockville. The staff and everyone out here are excellent. I wanted to mention the name of Rizwana in particular. She is very courteous and professional in her dealings. Thank you all for making your hotel, a home away from home! regards Saju Skaria

Was this review helpful? Yes
Philadelphia, Pennsylvania
2 reviews
1 of 5 stars Reviewed April 30, 2013

My suite was not very clean with what looked like spilled coffee on a few different surfaces. I turned on the bathroom sink to find brown water coming out. I called the desk and was told, “Oh yea…I know they were working on the pipes…so…” I was told to run the water for a while until it ran clear, or... More 

Was this review helpful? Yes
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Kelley S. I am very sorry you had such a poor experience at our Hotel. Your experience is certainly not consistent with what we do hear from our customers. Nevertheless, we take every guest comment very seriously. Rest assured we will review your comments and experience with our entire team. I would appreciatte an opportunity to show you our... More 

Potomac, Maryland
Level Contributor
5 reviews
5 of 5 stars Reviewed April 27, 2013

I had an event there two times and the hotel is very clean, beds very comfortable. Staff great. Eager to help in any way. I have stayed at the hotel several times and each time treated with respect and caring. Good restaurant too. Wait staff excellent. Food good.

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Knoxville, TN
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 27, 2013

I conducted a seminar at this property and was highly impressed with the level of service I received. My banquet server was Dario, who went above and beyond ensure my event was a success. His attention to detail was much appreciated!

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1 review
3 of 5 stars Reviewed April 25, 2013

While staying at the hotel with a group of exceptionally well behaved students at this hotel, the staff treated my group very poorly. After eating a buffet breakfast all students cleaned up after themselves, sorting dishes and throwing out trash...and then they were trying to take a picture in the lobby and were told they were interrupting the other guests... More 

Was this review helpful? Yes
Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Guest, Thank you for taking the time to share your views on Tripadvisor on Crowne Plaza Washington D.C - Rockville! We sincerely apologise for the inconvenience caused to you during your recent stay with us. As we share your feedback with our hotel team, we assure you that we'll take all necessary steps to make your next visit memorable... More 

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed April 18, 2013

While working in the Rockville area, my husband has stayed at the Crowne Plaza Hotel during the work week and traveled home on the weekends. He has done this for over a year. The beds are comfortable, the fitness room is well equipped, and it's convenient to the Metro (free shuttle) and the Rockville area. The restaurant has a great... More 

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Abuja, Abuja Capital Territory, Nigeria
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 17, 2013

My wife and i stayed in this hotel for four days-13th to 17th of April 2013. Very cool and serene environment. We found the staff at the reception desk very friendly, the lobby is very spacious, with ample sitting arrangement were one can receive guests. The rooms are good and spacious, the bathroom was clean and all the facilities were... More 

Was this review helpful? Yes
Earl R, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Guest We were very pleased to read that you enjoyed the hotel and found it very relaxing. All the best Amit Puri More 

Oceanside, New York
1 review
1 of 5 stars Reviewed April 16, 2013

The hotel checked me out a day earlier then they were suppose to. In doing so they cleaned out my room not checking with the front desk or calling me. Being I was doing my laundry (i guess they looked in my draws) they decided to take my toiletries and my $225.00 sunglasses. Then the manager just doesn't get that... More 

Was this review helpful? Yes
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Sir, First and foremost I do apologize for any inconvenience with your room status I would like to take a moment and refer to our personal conversation regarding your room. As we had discussed, when the Room Attendant went to service your room, she did not see any of your personal belongings. She began to clean the room. Our... More 

Highland Lakes, New Jersey
Level Contributor
352 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
4 of 5 stars Reviewed April 15, 2013

Although the outside of this Hotel is very unimpressive, the rest of the facility is very nice. The lobby is very nice, with an atrium like design in the middle of the Hotel. The rooms were a nice size, the bathroom was nice, and the bed was very comfortable. Everything was clean and fresh. My Wife was a big fan... More 

Was this review helpful? Yes 1
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