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Crowne Plaza Hotel Washington DC-Rockville

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3 Research Court, Rockville, MD 20850
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Crowne Plaza Hotel Washington DC-Rockville
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Ranked #8 of 16 Hotels in Rockville
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A recent review
3 of 5 stars reviewed 4 days ago
geejay123 Toronto, Canada
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254 reviews from our community

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    39
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Top Contributor
76 reviews 76 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have stayed here before and really enjoyed our previous visit. This visit disappointed us. We were in the Rockville area for a family celebration and this was the hotel of choice for our group. The person that helped with the reservations was extremely friendly and helpful and we settled on a one bedroom suite, as we were 2 adults... More 

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Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at hotel for six nights with wife. Hotel a bit difficult to find using two separate GPS devices. Easy parking, welcoming lobby. Polite and helpful front staff. Hallways messy with services trays that could sit for three days without being removed. Dirt not vacuumed for days. Were told that lunch was "cancelled" because not enough demand in the hotel... More 

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Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Guest, Thank you for sharing your feedback regarding your stay with us. We work diligently to ensure our facilities are well maintained and we are truly sorry we did not live up to your expectations. I have taken note of your comments and have shared these with our maintenance team for the purpose of bringing improvements needed. Though I... More 

Pennsylvania
Top Contributor
70 reviews 70 reviews
29 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 1 week ago

The Crowne Plaza in Rockville, MD is not much to look at from the outside, but as soon as one steps inside, an elegant lobby awaits. Our room was pretty with its turquoise painted wall. The blue sofa with gold prints is a perfect accent. My favorite part of the spacious room is the coffee nook with its gold stenciled... More 

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Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Guest, We appreciate your time in posting your comments after your recent stay and are very pleased to hear that you enjoyed your time with us. The picture you took looks amazing. Feel free to contact to let me or the Manager on Duty know what we could do to move you to a 5 Star review. Look forward... More 

uniontown, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I really like this hotel. I travel a lot, so it is important to me to feel comfortable while I am traveling. Amit, Maxine and Himani are always very helpful....I would highly recommend this hotel. Everything you need is right there. And if you want to venture out they have a shuttle to take you and pick you up. Great... More 

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Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Guest, We appreciate your time in providing your comments after staying with us recently. We are pleased to hear that you enjoyed our location and also found the Hotel comfortable. Your feedback regarding our Front Office Team is much appreciated. It is valuable feedback such as yours that will ensure that we are always able to meet the expectations... More 

Houston, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The rooms are quite large, and the bed is extremely comfortable. Like all IHG hotels, very good selection of cable channels. The health club is also quite large with a good selection of equipment. The shuttle to the Metro was very dependable. I would call and they would be there within 10 minutes. This is a good choice for the... More 

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Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

We sincerely appreciate your comments regarding your recent stay with us. More 

Pittsburgh, Pennsylvania
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed here with my mom, as we were taking tours of the Washington DC law schools. Though it is a little further from the city than many would like, it is a much better deal overall. There is free parking and a free shuttle, which takes you to the Shady Grove metro stop (about a 6-10 minute ride depending... More 

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Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Thanks for your very nice review. Rest assured I will share your comments with our team We hope to see you in the not too distant future More 

New York, NY
2 reviews
3 of 5 stars Reviewed February 17, 2015

I really cannot stand when I have a room with no real window... I walk into the room to find the curtains drawn, and when I go to open them, imagine my surprise when I'm looking down at the dining/conference area. Luckily I was clothed. But otherwise, the staff was pleasant. I had dinner at the bar which was really... More 

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Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Thanks for you note regarding the Atrium/Skylight rooms. Next time you're in, you can certainly request an exterior room Interestingly enough a great deal of guests ask for these rooms Hopefully, we will see you soon More 

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 8, 2015

First off, the staff were wonderful, very friendly and accommodating. Everyone from the front desk, to the evening bar and restaurant to the morning buffet personnel were very welcoming, helpful and very pleasant to deal with. The hotel however, had it's benefits but also some disadvantages. It was indeed close to the expressway, but that also meant it wasn't easy... More 

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Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Thanks for your comments and objective input Our Shuttle does go to Washingtonian Center which does have many, many shops and restaurants. I'm apologize if there was some confusion. The majority of our rooms are set on the exterior of the hotel with full outdoor sites and light. Next time you're in please request an exterior room We do hope... More 

Jersey Shore, New Jersey
Contributor
15 reviews 15 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 26, 2015

The elevators and hallways scream tired and aging but the rooms work to battle that. Bedding looks luxurious but doesn't feel it. Nice amenities, plenty of plugs and flat screen. Restaurant moderately priced with better than good food. Holding meetings was easy, plenty of open common space. Off the beaten track and with so many other options in this area,... More 

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Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Thanks for your review. We are constantly upgrading aspects of the hotel for our guests I do appreciate the fact you felt the hotel was 'pleasant" More 

Oakville, Canada
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 25, 2015

I stayed at this hotel on a business trip; it was conveniently located to the office i was visiting. Check in was efficient. The hotel lacked some facilities I typically expect. There was no cold soda (pop) available - the fridge was broken for the two days I was there, and there were no vending machines on every floor just... More 

Was this review helpful? Yes
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Guest I am pleased you enjoyed the hotel team. I understand your frustration over our beverage cooler in our Shop. I have a new one on order which should arrive any day. I apologize for the alarm, our engineers were working on the elevators for some have to do maintenance I do hope you will stay with us in... More 

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