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Crowne Plaza Hotel Washington DC - Rockville


Hotel class 3.5 of 5
3 Research Court, Rockville, MD 20850
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Reviews you can trust

52% Recommend
3.0 of 5 stars 17 reviews
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By trip type
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1 of 5 stars
regman4u   6 contributions
Dublin
Nov 4, 2009 | Trip type: Business, Solo travel

From the moment I opened the room door (27x), the distinct smell of bacon permeated the room. Called the front desk. Sorry sir, we're full tonight. (Just my luck for my flight being 2 hrs late getting in). Yes, we're aware of the problem. No, we don't have a solution other than to fill those rooms last. Drink up early... more

Management response from
Christopher Zindash, General Manager

Dear regman4u, Thank you for taking the time to review our hotel and give us feedback on your experience. I'm sorry your stay with us was not up to your expectations. I have interviewed everyone that worked throughout your stay with us, and no one received a complaint or concern from any guest regarding this matter. We did in fact...

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4 of 5 stars
12z   2 contributions
wisconsin
Oct 16, 2009 | Trip type: Couples

Helpful people at the front desk. Wait for shuttle to the metro was short as well as pick up once called. No restaurants other than the hotel within walking distance to but the shuttle was available. more

Management response from
Christopher Zindash, General Manager

Dear 12z, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I'll be sure to share your comments with my Guest Services team! We hope you come and visit us again when you are in the neighborhood! Sincerely, Christopher Zindash General...

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2 of 5 stars
calvinneal   4 contributions
calvinneal
Sep 19, 2009 | Trip type: Couples

This is not a three star hotel. The front desk support varies from very competent to truly disinterested. The shuttle drivers were excellent. Both of them told us to call while on the metro for a ride back as it would take a hour in afternoon traffic to pick us up. It worked for a couple of days. Matthew at... more

Management response from
Christopher Zindash, General Manager

Dear Calvinneal, Thank you for taking the time to let us know about your recent visit to our hotel. We appreciate your comments and vital feedback. We are always striving to do our best for our guests and your experience will ensure we do just that. I'm sorry that you had to go through the fire alarm problems that night....

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4 of 5 stars
jp-sc-09   2 contributions
Pennsylvania
Aug 28, 2009 | Trip type: Couples
1/1 found this review helpful

We've stayed at a few hotels in this area and it is clearly better than the others, including the more expensive Residence Inn. It's fairly nicely decorated (a big step up from the others), the interior decor is reasonably new (the hotel is ugly from the outside), there is a decent breakfast (though undrinkable coffee), and it's close to the... more

Management response from
Christopher Zindash, General Manager

Dear jp-sc-09, Thank you for taking the time to tell us about your experience at our hotel. We appreciate the time, details and perspectives of our guests because it helps us identify areas of improvement and take good care of our guests! I'm pleased to hear your overall experience at our hotel was good, your scores were very kind and...

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4 of 5 stars
mzsallen   3 contributions
West Haven, Connecticut
Jul 22, 2009 | Trip type: Couples
1/1 found this review helpful

Finding the hotel was very easy using the hotel's directions. The lobby was well decorated and inviting. The staff was freiendly and accomadating upon check in. The hallways on the room floors were a little dark for my taste, but I liked the concept of the interior design. The king bedroom was a great size!!! I loved the bathroom. Everything... more

Management response from
Christopher Zindash, General Manager

Dear mzsallen, Thank you for your comments regarding our hotel. We appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience! Your scores and comments were very kind, and we thank you. We work hard every day to do the best for our guests, and I'm proud that my...

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5 of 5 stars
murfsa   1 contribution
Bethesda, MD
Jun 26, 2009

In May of this year we traveled to the Crowne Plaza to attend a wedding reception being held there. We decided to stay at the same hotel since the bride and groom recommended it and it was convenient. Everything was absolutely amazing. The food was the best meal I have ever had at a wedding, the ballroom was incredible, and... more

Management response from
Christopher_Zindash, General Manager

Dear murfsa, Thank you very much for your comments regarding your stay in May! We are glad you chose to stay at Crowne Plaza Rockville, and very happy you had such a nice experience! We have made many improvements at our hotel over the past two years, and I'm proud that our team did a good job and the event...

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4 of 5 stars
micahtran   5 contributions
Minneapolis, MN
May 20, 2009 | Trip type: Business

My stay at the Crowne Plaza Rockville, MD/DC was much different from the previous reviewers. I stayed May 17-20. I emailed the hotel and request a king room facing the outside away from the elevators. That's exactly what I got. My room was fairly spacious. Very clean; I was pleasantly surprised as I usually stay in 4-stars and boutique hotels.... more

Management response from
Christopher_Zindash, General Manager

Dear micahtran, Thank you so very much for your comments on your recent stay. We are very glad you enjoyed your visit to our hotel, and are pleased to see our hard work to improve our guest services experience is paying off! You are correct in that some past reviewers had issues during their stays with us. We have focused...

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2 of 5 stars
RichmondViaAtlanta   1 contribution
Atlanta
Dec 10, 2008 | Trip type: Business, Solo travel

I'm lying in bed writing this review because the neighbor next door is keeping me awake. He's not doing anything particularly obnoxious. I think he's talking on the phone. But it's loud enough to keep me up. And I have plugs in my ears. I'm pretty tired. I haven't been able to sleep late the last two mornings because I'm... more

Management response from
Christopher_Zindash, General Manager

Dear RichmondViaAtlanta, Thank you for taking the time to review our hotel. I'm sorry that your stay wasn't to your expectations. We at Crowne Plaza Strive to do our very best each day, and ensure our guests have a good night's sleep. This didn't work out for you on this trip, and I apologize. I noted that you thought our...

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1 of 5 stars
annebldean   1 contribution
Niagara Falls
Aug 26, 2008 | Trip type: Couples

This is my one and only horror story about a hotel stay (sadly). Never before (and we have stayed in many hotels in North America and Europe) we have had to get dressed, pack up and leave a hotel at 2AM (!!!!) to go find another place to stay. Their walls are paper thin, so are the windows (that face... more

Management response from
Christopher_Zindash, General Manager

Dear Traveler, I'm very sorry about your experience at our hotel in August. First and foremost, there is never an excuse for poor service. An experience like this is not indicative of our hotel, its service or quality. A guests' main purpose for being at a hotel is to rest and sleep, and I apologize you couldn't do either of...

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2 of 5 stars
LancasterSmileyface   12 contributions
Lancaster
Jul 30, 2008 | Trip type: Couples

The inside of the room was beautiful, however, the hotel is very dark and gloomy everywhere else. The walls are very, very thin. My husband and I both had to wear ear plugs just to get to sleep because of our neighbors. The front desk person tried to be helpful but was rather overbearing and full of himself. I had... more

Management response from
Christopher_Zindash, General Manager

Dear Traveler, I'm sorry you didn't have a restful stay at our hotel. I reviewed your notes regarding noise issues and your concerns for our dark design and decor. In the future, please let our guest services team know if a neighboring guest is being disruptive. We want all of our guests to have a restful stay at our hotel,...

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Crowne Plaza Hotel Washington DC - Rockville Also Known As

  • Crowne Plaza Rockville
  • Rockville Crowne Plaza
Address: 3 Research Court, Rockville, MD 20850