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Crowne Plaza Hotel Washington DC-Rockville

GreenLeadersSilver level
3.5 of 5
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3 Research Court, Rockville, MD 20850
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Crowne Plaza Hotel Washington DC-Rockville
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Ranked #9 of 16 Hotels in Rockville
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 2 weeks ago
1coachman Germantown, Tennessee
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (279)
  • Mar-May only
    (84)
  • Jun-Aug only
    (95)
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    (64)
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    (36)
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2 reviews
1 of 5 stars Reviewed 1 week ago

First off the room was the only nice thing that I experienced. Now I have to say the lady I had dealt with at the check in desk was horrible! She gave me the run around to giving her my credit card when I had paid for the room in advance months ahead, finally after arguing for at least a... More 

Was this review helpful? Yes
Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best,... More 

Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have been two many different Crowne Plaza before, the one at Rockville is a total nightmare. Crowne Plaza is designed to be upper scale hotel but this location shows nothing but a very so-so and motel level service. 1. It is true that the check in desk's service is really bad, the staff will not recognize your IHG club... More 

Was this review helpful? Yes
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

We're very sorry you had a poor experience. One of our highlights most people find is the friendliness and great service our front desk agents are know for Rest assured that i will look into your personal experience and make the necessary changes If you [plan on returning to the area, i would be happy to set up your reservation... More 

Travelers are raving about these Rockville hotels

Germantown, Tennessee
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The lighting in the room was very dim, hard to read by. Hallway outside our room had debris on the carpet, had not been swept if sometime, was not vacuumed during our stay. The first day our room was cleaned, however, the dirty glassed and coffee cups were not removed and replaced. The third day our room was not cleaned... More 

Was this review helpful? Yes
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Guest Had we known the lighting was an issue, we could have brought in additional lighting. I will certainly look into the housekeeping issues I was the person who handled your Wife's lunch and from speaking with her she was delighted Again, if you had any room issues, I wish either you or your wife would have mentioned something... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel atrium is lovely. The hotel rooms aren't bad. They were a little cramped and the temperature control didn't seem to work all that well. But the room just felt a little dirty. There was debris on the floor. The blankets on the bed had a weird yellow stain on them. The bathroom was a little dirty with stains... More 

Was this review helpful? Yes
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

We're very sorry you had issues while a guest at our hotel. Rest assured i will review these issues with our team and make sure we do a much better job in the future More 

Jeddah, Saudi Arabia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The first impression was negative when we found an underwear left on the floor of our room (313) when we just came, the receptionist apologized, changed the room and sent complimentary breakfast tickets. Still the 2nd room (309) has a bad smell which also experienced at the 1st room. The smell of having furniture in a closed place with no... More 

Was this review helpful? Yes 1
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

I'm so sorry to hear about the clothing left in the room. I will also check on the odor. Otherwise I was pleased you also found enjoyable aspects of the hotel More 

Rockville, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

This is a very clean and comfortable hotel. THE STAFF IS AMAZING! Parking is good, the food at the breakfast buffet is great! Room service is fast and the menu is very diverse. I highly recommend this hotel!

Was this review helpful? Yes
Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best, A. Puri More 

Monroe, Connecticut
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We checked in at approximately 3:30 in the afternoon. We asked about a refrigerator for the room. Front desk person said frig could be rented for an additional $20. We agreed to the cost and initialed check-in sheet. Frig had not arrived by the time we left room for planned activities about an hour later, but we were confident there... More 

Was this review helpful? Yes 1
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Dear Guest As we discussed this morning I apologize for this incident. Rest assured I will review the circumstances with my team More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Besides being hard to find in an office complex, I waited (along with other guests) to check in because the front desk person was engaged in a dispute with an already departed guest by phone. She knew we were all waiting, couldn't reach the hotel manager, and it took over 15 minutes to get checked in. The room itself was... More 

Was this review helpful? Yes 1
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Thanks for your comments. I apologize for the inconvenience at check in. I will work with our team on a better approach to handling incoming calls while we have guests waiting to check in More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I am a road warrior and stay at this Crowne Plaza often, one of the primary reasons are the service I receive from Himani and Amit. Both of these individuals provide outstanding service with a smile and most importantly they always do everything possible to insure a quality experience at their property.

Was this review helpful? Yes
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Keith, Thanks so much for your very kind remarks about the hotel and especially Himani and Amit As you may know they are one of the many stars we have taking care of our guests. We do hope to see you soon More 

Saint Leonard, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 27, 2015

Hotel was clean and staff was friendly. Requested early check in on Friday for Saturday, but we weren't notified until we had already left home to head to the ceremony, so we could not check in until much later on. We had two rooms for a family graduation. My daughter forgot toothpaste and they were quick to bring her some.... More 

Was this review helpful? Yes
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review

Thanks for your review. Rest assured I will share your comments with our team More 

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