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Crowne Plaza Hotel Washington DC - Rockville


3 Research Court, Rockville, MD 20850
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Reviews you can trust: Business

60% Do not recommend
3.5 of 5 stars 5 reviews
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By trip type
Business (5)
Family (0)
Friends getaway (0)
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1 of 5 stars
regman4u   6 contributions
Dublin
Nov 4, 2009 | Trip type: Business, Solo travel

From the moment I opened the room door (27x), the distinct smell of bacon permeated the room. Called the front desk. Sorry sir, we're full tonight. (Just my luck for my flight being 2 hrs late getting in). Yes, we're aware of the problem. No, we don't have a solution other than to fill those rooms last. Drink up early... more

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4 of 5 stars
micahtran   5 contributions
Minneapolis, MN
May 20, 2009 | Trip type: Business

My stay at the Crowne Plaza Rockville, MD/DC was much different from the previous reviewers. I stayed May 17-20. I emailed the hotel and request a king room facing the outside away from the elevators. That's exactly what I got. My room was fairly spacious. Very clean; I was pleasantly surprised as I usually stay in 4-stars and boutique hotels.... more

Management response from
Christopher_Zindash, General Manager

Dear micahtran, Thank you so very much for your comments on your recent stay. We are very glad you enjoyed your visit to our hotel, and are pleased to see our hard work to improve our guest services experience is paying off! You are correct in that some past reviewers had issues during their stays with us. We have focused...

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2 of 5 stars
RichmondViaAtlanta   1 contribution
Atlanta
Dec 10, 2008 | Trip type: Business, Solo travel

I'm lying in bed writing this review because the neighbor next door is keeping me awake. He's not doing anything particularly obnoxious. I think he's talking on the phone. But it's loud enough to keep me up. And I have plugs in my ears. I'm pretty tired. I haven't been able to sleep late the last two mornings because I'm... more

Management response from
Christopher_Zindash, General Manager

Dear RichmondViaAtlanta, Thank you for taking the time to review our hotel. I'm sorry that your stay wasn't to your expectations. We at Crowne Plaza Strive to do our very best each day, and ensure our guests have a good night's sleep. This didn't work out for you on this trip, and I apologize. I noted that you thought our...

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3 of 5 stars
Road_Maven   34 contributions
Long Island
Jun 12, 2008 | Trip type: Business, Couples
1/1 found this review helpful

My wife and I recently stayed here for several days. I had business in the area and she came along to keep me company. The hotel seemed nice from the website . The front desk went from helpful and competent to totally inept. The room was nice, clean and large. Both rooms we occupied were tastefully decorated (identical). The beds... more

Management response from
Christopher_Zindash, General Manager

Dear Road Maven, Thank you so much for your feedback regarding your stay at our hotel. It sounds like you did encounter a "split" in your stay; the rooms were nice and staff was helpful, but when problems occurred we didn't take care of them very well. My apologies for these issues, and I'm sorry we didn't get them corrected....

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4 of 5 stars
catmouse   42 contributions
Geneva, Switzerland
Feb 28, 2008 | Trip type: Business, Solo travel

The hotel is clean and pleasant, though rather characterless. It's not that easy to find. I actually drove past it without seeing it. I had a room overlooking the inside atrium, which I didn't like. I like my hotel rooms to have proper windows so that I can at least see what the weather is like. Staff were courteous, the... more

Management response from
Christopher_Zindash, General Manager

Dear Guest, Thank you for your review of our hotel. It appears you had a nice stay with us. We appreciate your taking the time to give us feedback. We hope you will visit us again in the future! Regards, Chris Chris Zindash, General Manager

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Crowne Plaza Hotel Washington DC - Rockville Also Known As

  • Crowne Plaza Rockville
  • Rockville Crowne Plaza
Address: 3 Research Court, Rockville, MD 20850