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Quality Suites

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1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
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150 Reviews from our TripAdvisor Community

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Traveler rating
    47
    54
    26
    14
    9
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54
28
5
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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There are newer reviews for Quality Suites
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Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 15, 2014

This hotel surpassed my expectations. Our suite was impeccably clean and nicely appointed, beds very comfortable, and a full kitchen with ample cookware and utensils. The one bedroom suite was spacious enough that my family of five were not tripping over each other. Each member of staff I encountered was friendly and professional, and when I had a small issue,... More 

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1 review
5 of 5 stars Reviewed April 3, 2014

This location is my favorite place to stay. its home away from home. the guest services staff is absolutely amazing and the housekeeping staff are a breath of fresh air and always a delight. the rooms are beautiful spacious and comfy. special thanks to t-boy who was helpful and friendly!!! If your looking for a quiet home away from home... More 

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Mumbai (Bombay), India
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 12, 2014

Was recommended this hotel by a colleague who had stayed earlier. Being closer to the freeway it was the first choice to circumvent the city traffic and travel to DC. Arrived at the hotel without a reservation. Check-in was smooth. However based on the length of my stay or Choice Loyalty status, the front desk team did not proposition any... More 

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Gaithersburg, Maryland
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 15, 2014

This is a nice place to stay. The Staff Is excellent and responsive, but the facility needs lots of work. Many plumbing and A/C issues, hallway ceilings were falling down. There is only so much the staff can do with a very old building in poor shape.

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Lousville, KY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 6, 2014

Have been here before, but really downhill this time. Heater in room not functioning correctly - no one ever came to address. Lamp bulb broken off in lamp in main room - never fixed/removed. Hostile staff attitude about bringing dog on stay, despite being >ON THE RESERVATION< AND TOLD THEM ABOUT IT ON CHECK IN - acting as if we... More 

Was this review helpful? Yes 1
Al S, Manager at Quality Suites, responded to this review

I am sorry that we did not meet your expectation this time, but I am sure that next time we will! The Quality Suites is a pet friendly hotel, however, there are policies and procedures in place, and it seems that there was a breakdown in communication regarding your pet upon the initial check-in. We encourage all of our guests... More 

Phoenix, Arizona, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 23, 2013

Location is right off the freeway, but far enough removed that you don't have to deal with traffic. Rooms were large, clean and comfortable; I'm not certain what they all look like, but mine seemed to recently have been renovated/remodeled. The staff is what made the stay; David at check in was so helpful with dining options, directions and just... More 

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Rockville, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 12, 2013

I had stayed at the Quality Suites formally known as Chase Suites several times over the past years and had chosen to stay for an extended stay while my new residence was finish remodel. I had chose QS for several reason including their free hot breakfast which come to find out they no longer offered, yet I was not informed... More 

Was this review helpful? Yes 2
Pass Christian, Mississippi, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 25, 2013

Upon checking into this hotel I thought this was going to be an excellent stay but was very disappointed! My first issue happened with the Heater/AC unit that rattles and chugs all night long even though the unit is turned off! I advised the desk on my way out that morning of this issue and that I needed it looked... More 

Was this review helpful? Yes 1
Al S, Manager at Quality Suites, responded to this review

I am sorry that we did not meet all of your expectations this time, but next time we will. We are doing all that we can to improve our services to keep our guest happy and be best in class. Thank you for staying with us, your next stay will be flawless! More 

Morgantown, West Virginia
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed November 25, 2013

Have stayed many time over the last 2 years on weekend trips to see family, the room is alway clean and the staff gets me on 1st floor. This trip the rug had a big rip like it was caught moving refrigator out. stayed 2 day very quite room being within viewing range of 270. I was upset that they... More 

Was this review helpful? Yes 2
Al S, Manager at Quality Suites, responded to this review

We will improve communication with our guest regarding the breakfast charge. Children up to the age of 12 years old will continue to be complimentary. Thank you for staying with us, and please let us know when you will be back, we will make sure to meet all of your expectations next time! More 

Paris, France
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 23, 2013

We stayed in this hotel with a large group of 50 people. The double room was ok. Nothing more than an average american hotel, but fine. Breakfast was not as good as we expected, but they were announcing that it would be charged from the next week on, by Nov 2nd, so I hope it gets better. The hotel staff... More 

Was this review helpful? Yes 1
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