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Quality Suites

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1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
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1 room 1 guest
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163 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gaithersburg, Maryland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

I've stayed here nearly 10 times over the past year because I work in the area about one week per month. I pay out-of-pocket and am always looking for a deal. I generally get a room here for $89 per night using the "advanced purchase rate" or "best available rate" option booking directly from Choice Hotels and the Choice Hotels... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

I want to give a special thanks to Phillip Kirton, who went the extra mile to make a stay completely confortable. In addition, the staff was very helpful and alway had a smile to answer any question. Great customer service. Definitely, I recommend this facility 100%. My room was clean, breakfast good. En el futuro, siempre pensare en Quality Suits,... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Ana Thank You for your posting on Trip Advisor, and in particular your recognition of Phillip for his exceptional service. Its always great to hear compliments about our facility, but those regarding our service far outweigh the physical attributes of our property. I will be certain to pass on your comments to Phillip and the rest of our team.... More 

Dublin, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at Quality Suites in Rockville for 3 years while working on an IT consulting assignment in Rockville. Management and staff are very friendly and helpful. Monthly rate, which includes security, internet and utilities, is significantly less than an apartment lease. Also, management and the lease are much more tolerant of early termination than an apartment lease. Hourly shuttle... More 

Was this review helpful? Yes 1
David M, General Manager at Quality Suites, responded to this review

Dear Loyd It was a pleasure having you stay with us for 3 years, you truly were part of the family. Observations from long term guests such as yourself are extremely helpful to us, as they give a true barometer of our performance over a span of time. We pride ourselves on consistency,value, and a more flexible alternative to traditional... More 

Silver Spring, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

On behalf of the Resident Services Department of AHC Inc. and the residents of Charter House apartment community, I would like to thank and commend the entire Quality Suites staff for the amazing service that was extended to us during our recent pipe relining project and subsequent temporary relocation of Charter House residents. Each week we surveyed the residents to... More 

Was this review helpful? Yes 1
David M, General Manager at Quality Suites, responded to this review

Dear Michelle It has been our pleasure hosting your group from the Charter House. Your residents, our guests were no trouble at all, and a pleasure to have visiting. As I mentioned from the outset, I wanted them to feel as though they were on vacation, rather than a re location, and I believe they took that message to hart.... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

My room was clean and quiet, breakfast was good not much but everything that will fill you up for the morning. Francisco the breakfast attendant was very nice and helpful always great you with a smile. The Night Auditor who checked me in was so concern about my stay and wanted to upgrade me to a suite, that was nice... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear CollinW On behalf of my entire team at the Quality Suites Rockville, Thank you for your comments on Trip Advisor. I am pleased that you enjoyed your stay and found our staff "Super Friendly" ! I am especially pleased that you mentioned Francisco, our Breakfast attendant. He is a very hard worker and is always in good spirits and... More 

Royal Oak, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

I spent two nights in this hotel with friends from a local convention. The hotel provided a free shuttle to anywhere in the area, including many amazing local restaurants, shopping, and the red line metro stop, which takes you directly to DC. The room was amazing, and made me feel at home with flat screen TVs, full length mirrors, separated... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear DS Thank You for positing your review on Trip Advisor. It gives me great pleasure to be responding to a second review that makes special mention of Phillip Kirton. one of our Lead Guest Service Agents. Philips passion for what he does is exemplary and his genuine care for our guest, as if they were family is the sign... More 

Hyde Park, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I wanted to stay close to DC, but I didn't want to sacrifice fine amenities and services. Fortunately, I found Quality Suites Rockville. I had an exceptional experience, particularly thanks to Phillip Kirton, who welcomed my party with enthusiasm and made certain that my friends and I had a perfectly wonderful time! Phil was so kind to us, and so... More 

Was this review helpful? Yes 1
David M, General Manager at Quality Suites, responded to this review

Dear DanaJoy Thank You for posting your Review on Trip Advisor, and especially your comments about our Front Desk team member Phillip ! Phillip is an awesome guy who truly loves what he does and genuinely cares about his guest ! I will be certain to recognize Phillip and congratulate him on the outstanding service he provided you and your... More 

Severna Park, Maryland
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff was friendly and helped with any problems immediately and professionally. The continental breakfast was well stocked and provided a good assortment of food. The hotel had free transport to local stores to allow for shopping/other things. The hotel staff was very friendly!

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Robby B Thank You for being our guest and posting your review on Trip Adviser It was a pleasure having the opportunity to serve you, and we would love to see you back again in the future ! Should you have any further comments or questions, feel free to contact me at anytime. Regards David Monroe General Manager 301-590-9880... More 

Herndon, Virginia
1 review
2 of 5 stars Reviewed 3 weeks ago

I think this place would be nice enough for a couple nights, but after an 11-week internship I was more than ready to leave. The staff at the front desk were very friendly and always helpful, but I had a number of issues throughout my stay. Half of our carpet was soaked with water after the first week or so... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear HS Thank You for posting your review on Trip Adviser. I do apologize the issues you experienced during your stay and would appreciate the opportunity to speak with you further. It is my hope that you would be willing to give us another opportunity to prove to you that your experience was out of the norm and that we... More 

Flushing, New York
1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed for an internship for the summer. I enjoyed my stay. The staff was VERY friendly, outgoing and helpful. From the small stuff, giving out cookies every evening, to big stuff, giving me a private car ride to a hospital when I was sick. The rooms were very clean. Although, they sometimes forget to put in a new tissue roll... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear an0n174 Thank You for posting your review on Trip Advisor. My team and I are pleased that you enjoyed your stay, and that we were able to be there for you when you were ill. I know it can be difficult to be away from home for such an extended period, but hopefully you felt the Quality Suites Rockville... More 

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