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Quality Suites

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1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
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143 reviews from our community

Traveler rating
    45
    51
    26
    13
    8
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49
28
5
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Worth, TX
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were only there one night to see a concert nearby. The hotel is about on the old side. It was remodeled a number of years ago now but has been nicely maintained. The bathroom area was okay, again older feeling but maintained. For the $100 price point it had large rooms to stretch and was clean, comfortable and spacious.... More 

Was this review helpful? Yes
Pittsburgh, Pennsylvania
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We stayed two nights and pretty much everything was awful. Checking in took for ever - there was a wedding party that had a bunch of rooms reserved that were not ready and while they argued back and forth with the single staff member, the rest of waited and waited. When we got the room it was dingy and tired.... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Jay59inPgh Please accept my sincere apologies for the negative experience you had while staying with us at the Quality Suites Rockville. Please contact me at your earliest convenience regarding your observations. I would appreciate the opportunity of speaking with you, and discuss how we might address your concerns in a positive light. Thank You for being our guest and... More 

Senior Contributor
25 reviews 25 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The Quality Suites Hotel is a nice facility situated on beautiful grounds. But the rooms need a complete overhaul. You can feel the wires running across the floor under the cheap carpeting. Some of the furniture was damaged. But, the price was a bargain! (Under $100/night.) If they remodeled the rooms, they could easily charge double the rate. They have... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Barry P Thank you for taking time to review our hotel. We respect all guests comments and use them as a barometer on how well we are satisfying our guests. This tool is especially helpful when evaluating future projects. I am grateful that you did enjoy your stay and appreciated the value that the Quality Suites Rockville Represents. Feel... More 

Warfordsburg, Pennsylvania
Top Contributor
76 reviews 76 reviews
34 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to say, I've never encountered staff so genuinely friendly and eager to help. I was greeted with 'welcome home', and it never felt smarmy or fake. The room was huge - a living room, double beds, bathroom. The only complaint was the outside light bled through the edges of the curtains all night. It made me keep thinking... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Green Dragon 9 Thank You for posting your review on Trip Adviser. I appreciate your comments regarding our outstanding staff, and will be certain to share your comments with my team members. We look forward to having the opportunity to serve you again in the future ! Dave More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was not clean at all beyond the surface level...towels had pubic hair, comforter has stains, there was hair and stains in tub/sink/bed, and I got was seems to be flea bites on my ankles every night. Also, shuttle service was inconsistent and unreliable.

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear pumpkin1913 I'm sorry to hear of your experience and would appreciate you giving me a call at your convenience. The observations that you made are clearly not up to the level of cleanliness that we pride ourselves on, and would welcome the opportunity for you to give us another try. Please call me at 30-590-9880 ext 2222 so that... More 

Kingston, Jamaica
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This was one of the better Quality Inns I stayed at. I got a suite with a living section and a kitchen - which I didn't expect. I only stayed one night and went to court the next morning. The trial took longer than expected so I called and they assured me it would be ok to check out after... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Sam B Thank You for your review on Trip Adviser. We appreciate when guests have a positive experience and share with the public. We look forward to having the opportunity to serve you again in the future, and please share your experience with family and friends. Dave More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Awsome!!!! Highly recommended!!!! Couldn't ask for more fun and super!!! Friendly staff. They go to great lengths to make your stay comfortable and enjoyable!!!!!! A special thank you to Phillip!!!! You truly went above and beyond

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Laura M Thank You for your glowing review of the Quality Suites Rockville. I will be sure to share your comments with my team who will appreciate your kind words. We look forward to having the opportunity to serve you again the next time you are in the Rockville area. Should you have any questions or comments, please do... More 

Uniontown, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

the staff was great but the room was even better. the room was clean and every accommodating if you were staying for a long period of time. its pretty close to the metro station as well. my husband and I would most certainly stay here again.

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Brittany W Thank you for choosing to stay with us at the Quality Suites Rockville. On behalf of my entire team, we are glad you enjoyed your stay. We do appreciate any and all guest feedback, especially those such as yours. Please do come back and visit us soon, we look forward to having the opportunity to serve you... More 

Signal Mountain, Tennessee
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My daughter and I chose Quality Suites in Rockville for our visit to Washington, DC. It's very close to the Rockville Metro station and it only took 30 minutes by the metro to get to DC. This hotel is older on the outside but WOW on the inside. Our room was very clean and modern. We had a living room... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Gregg A Thank You for being our guest and sharing your comments with other travelers on Trip Advisor. While our property has been around for a number of years, our rooms are recently renovated and updated with modern amenities. Being an all suite hotel, our rooms are spacious and comfortable, more so than many modern properties. On behalf of... More 

Bethesda, Maryland
1 review
5 of 5 stars Reviewed April 20, 2015

I stayed here for several nights. Housekeeping does a great job with the upkeep of the rooms. I encountered a problem with room availability and Alex, the person working at the front desk was very helpful with getting that problem resolved.

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Katrina M Thank You for giving us the opportunity to serve you. We appreciate all guest reviews on Trip Adviser, especially ones that single out team members who were found to be especially helpful. We take in providing the best possible service, and are efforts are validated by guest comments such as yours. Please look us up again when... More 

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