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Quality Suites

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1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
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148 Reviews from our TripAdvisor Community

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Traveler rating
    47
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    26
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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (148)
  • Mar-May only
    (46)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (53)
  • Dec-Feb only
    (13)
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Orlando, Florida
Level Contributor
219 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked our room weeks in advance and prepaid, but when we arrived our room wasn't available because a group extended their stay. The manager went out of his way to get us a room and instead of 2 doubles, we ended up with a king suite, pull out sofa, and roll away bed. I was happy with the room... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Proudteacher5 Thank You for posting your review on Trip Advisor. I regret that you experienced a challenge when you arrived, but very pleased that my Manager On Duty was able to address your concerns. Although it is true that we do charge for our breakfast, we believe the home cooked quality makes up for the nominal charge of $3.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel well more than 100 nights in the last couple of years. The rooms are comfortable and the staff helpful and friendly. Some rooms are a bit dated, but renovations are ongoing. Even the older rooms are comfortable. Getting into DC is not hard at all. The hotel shuttle takes you to the Metro on... More 

Was this review helpful? Yes 1
David M, General Manager at Quality Suites, responded to this review

Dear Kerry Z Thank You for your review and comments on Trip Advisor. I especially value comments from our Long Term and Frequent Guests as they reveal our culture of service and consistency. We all face unexpected challenges from time to time, but its how we address these challenges that is important. Our number 1 Priority is our Guests and... More 

Washington DC, District of Columbia
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed there for business for many weekdays. Always stayed in one bed room. Pros: 1. Big spacious rooms with fridge, microwave and sink. 2. Decent WIFI speed. 3. Surrounded by trees and don't need to go through lobby. You can walk open the door and you are outside. For people worried about security, this is a safe neighborhood. 4. Restaurant... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear James Bond Not Thank you for sharing your comments on Trip Advisor. I loved reading your review and appreciate you clear and unbiased opinion of the property. We do periodically apply Length of Stay requirements during our busy season, which may have been in effect at the time of this booking. We appreciate all guests, especially those such as... More 

Mooresville, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 1, 2015

We came to the DC area first weekend in May for the 39.3 mile Avon Breast Cancer Walk. This trip was our first trip totally dependent on public transportation and it took a lot of getting used to. We had planned to stay at the hotel in Bethesda where the rest of our team was staying Thursday through Monday but... More 

Was this review helpful? Yes 3
David M, General Manager at Quality Suites, responded to this review

Dear David D Thank You for sharing your comments on Trip Advisor ! It sounds as if you were in a real bind and that Lorraine was able to address all of your questions and concerns.I do appreciate her genuine caring attitude and especially appreciate when she is able to help gusts such as yourself . As you mentioned, our... More 

1 review
1 of 5 stars Reviewed May 31, 2015

I reserved a King Suite with a living room and kitchen for Memorial Day weekend for 2 adults and 1 child. The only reason I booked this hotel was due to the availability of a King bed. When we arrived, 6:30pm, we were given a standard room with a Queen bed. I showed the staff my reservation confirmation with all... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Please accept my apologies regarding your recent stay with us. I appreciate your comments and would like to have the chance to speak with you at your earliest convenience. It is my hope that we have the privilege of having you be our guest in the future so that we may address your concerns and that we will have the... More 

Pittsburgh, Pennsylvania
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 26, 2015

We were only there one night to see a concert nearby. The hotel is about on the old side. It was remodeled a number of years ago now but has been nicely maintained. The bathroom area was okay, again older feeling but maintained. For the $100 price point it had large rooms to stretch and was clean, comfortable and spacious.... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Vespa Rider Thank You for posting your review on Trip Adviser. We do appreciate all comments and will certainly take yours constructively. We do embrace cultural diversity, and will share your comments with our team as a training tool. I am glad that your overall stay was pleasant and look forward to being our guest in the future. David... More 

Pittsburgh, Pennsylvania
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed May 24, 2015

We stayed two nights and pretty much everything was awful. Checking in took for ever - there was a wedding party that had a bunch of rooms reserved that were not ready and while they argued back and forth with the single staff member, the rest of waited and waited. When we got the room it was dingy and tired.... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Jay59inPgh Please accept my sincere apologies for the negative experience you had while staying with us at the Quality Suites Rockville. Please contact me at your earliest convenience regarding your observations. I would appreciate the opportunity of speaking with you, and discuss how we might address your concerns in a positive light. Thank You for being our guest and... More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 18, 2015

The Quality Suites Hotel is a nice facility situated on beautiful grounds. But the rooms need a complete overhaul. You can feel the wires running across the floor under the cheap carpeting. Some of the furniture was damaged. But, the price was a bargain! (Under $100/night.) If they remodeled the rooms, they could easily charge double the rate. They have... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Barry P Thank you for taking time to review our hotel. We respect all guests comments and use them as a barometer on how well we are satisfying our guests. This tool is especially helpful when evaluating future projects. I am grateful that you did enjoy your stay and appreciated the value that the Quality Suites Rockville Represents. Feel... More 

Warfordsburg, Pennsylvania
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed May 15, 2015

I have to say, I've never encountered staff so genuinely friendly and eager to help. I was greeted with 'welcome home', and it never felt smarmy or fake. The room was huge - a living room, double beds, bathroom. The only complaint was the outside light bled through the edges of the curtains all night. It made me keep thinking... More 

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear Green Dragon 9 Thank You for posting your review on Trip Adviser. I appreciate your comments regarding our outstanding staff, and will be certain to share your comments with my team members. We look forward to having the opportunity to serve you again in the future ! Dave More 

1 review
2 of 5 stars Reviewed May 14, 2015 via mobile

Hotel was not clean at all beyond the surface level...towels had pubic hair, comforter has stains, there was hair and stains in tub/sink/bed, and I got was seems to be flea bites on my ankles every night. Also, shuttle service was inconsistent and unreliable.

Was this review helpful? Yes
David M, General Manager at Quality Suites, responded to this review

Dear pumpkin1913 I'm sorry to hear of your experience and would appreciate you giving me a call at your convenience. The observations that you made are clearly not up to the level of cleanliness that we pride ourselves on, and would welcome the opportunity for you to give us another try. Please call me at 30-590-9880 ext 2222 so that... More 

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