Interactions with a hotel staff reminded me a lot of my Peace Corps days in Ghana - lotsa smiling faces, but lacking in a Western business approach. Stayed for 2 weeks. The room was dated, loose tiles in the bathroom, old carpet smell, noisy AC... There seems to be a disconnect between the manager and the reception staff and housekeeping... more

My partner and I stayed here for 4 days in August. We were familiar with the area of Rockville, Shady Grove. The hotel is spacious, clean and inviting. A great family atmosphere as well as for couples or single folk. Very friendly staff here and always willing to go that extra mile to help make your stay more comfortable. A... more

The location of this hotel was good given our desire to visit DC without dealing with DC congestion. Close proximity to the Shady Grove Metro station made this an ideal location, as we took the train each morning to the National Mall & Smithsonians. We had a two bedroom/two bath suite for six people, providing plenty of space. It also... more

We stayed at the Chase Suites recently and think with a little work, it could be a perfect place to stay. We checked in with only a little time to change and get somewhere, and were disappointed to discover that the room we were given did not have a full kitchen as we were told. It did have a fridge... more

We stayed at Chase due to its proximity to the metro (1.5 miles away) and for a full kitchen in the room. We had my in-laws with us and wanted a room big enought to spread out in for the group. The hotel had a regular shuttle to the metro all you had to do is tell them 12 hours... more

Wow that's all I can say.This place was very terrible The hotel was suppost to be smoke free but are room smelled like smoke real bad when we got in it. Some of the staff was friendly but some were also mean. We were traveling with 4 kids and thought this was the last thing that would happen to us.... more

My partner and I booked this hotel for a conference he and some colleagues were attending. First, we booked a two bedroom suite and had a reservation, but when we got there, they had no two bedroom suites available. The clerk graciously gave us two one bedroom suites. I wondered if that was a typical bait and switch type thing.... more

My parents, my three children, and myself stayed at this hotel in April. This was, by far, the best experience we've ever had at a hotel. Every staff member made us feel like we really were their #1 priority. This hotel is great, the rooms are very clean, the lobby is cozy, the free shuttle service was awesome, and the... more

We had a family dinner in the Columbia Room for our newly married son and daughter-in-law and everything went quite well from the booking to the event's end. The food was delicious, the service was great, and the venue was attractive and private. The staff were courteous, reliable, and very helpful. Paula Lopes, who is in charge of these events,... more