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BEST WESTERN Ocean City Hotel & Suites

2.5 of 5
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5501 Coastal Highway, Ocean City, MD 21842-1344
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1 room 1 guest
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BEST WESTERN Ocean City Hotel & Suites
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244 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
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  • All months
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  • Mar-May only
    (50)
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    (14)
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MT Joy, PA, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

This hotel offered a nice spacious room, a very friendly staff, and a nice continental breakfast...its located in a nice section of Ocean City just one block from the beach. There is nothing exceptional or noteworthy about this Hotel...except I thought the price was very high for such an average hotel. The room decor was adequate but outdated. I think... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 1 week ago

Alexis and kelly re the best and their customer service was the greatest. They treated me with respect and courtesy the entire weekend i was there. they made me feel right at home away from home. They should be given a raise.

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Silver Spring, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My family and I stayed at the Best Western in August. At check-in the receptionist requested that we sign a paper agreeing to pay for an extra person, even though we reserved the room for 3 people (It might have been a mistake in the original reservation page, don't know for sure). Both she and her manager were rude and... More 

Was this review helpful? Yes 1
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms need to modernize...especially, the Bathroom. Place looked quite worn out. Forget using WIFI except in lobby area. Couldn't connect, and, when able, after long bouts of time, SLOWWWW...Staff were nice, though...so, the mid week stay wasn't a total loss. Would not even consider staying here again.

Was this review helpful? Yes 1
Hertfordshire
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to some good restaurants and stores, and right next to a bus stop; while it's not the closest to the boardwalk, paying three bucks for an all-day bus ticket works out fine. The staff were really friendly: the receptionists were helpful and always smiled to customers as they entered, and the housekeepers were polite as well. Our room managed... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Despite my short stay at Best Western- Ocean City, the customer service was nothing but exceptional. From start to finish, I was greeted by warm and friendly smiles at the front desk by your amazing staff, Kelly and Alexis. They ensured that everything ran smoothly and quickly responded to any queries I had. The service was just absolutely superb and... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago

I love Ocean City and Best Western Makes it even better! We had a wonderful time and will definitely be staying again for my next visit. Thanks again Kelly and Alexis for the excellent customer service. Felt right at home! You guys are awesome!

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Miramar, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

This was my best one week vacation at an hotel ever. Everything was great, the staff, the fitness room and the beach. The Best Western in Ocean city is the best. Alexis and Kelly are the best customer service personnels. They are simply excellent.

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West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

During my 2 weeks visit in Ocean City, I stayed at the Best Western. The rooms were well kept and the customer service was excellent. Kelly took cared of my girlfriend and myself. She really made us feel welcome. The service was simply awesome! The hotel is at a central spot too. It is not too far from the beach... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 2 weeks ago

My second time at this hotel was just as good, if not even better than the first. The room and bathroom was clean, basic amenities were available And the service was excellent. Alexis and Ornella are the stars of the crew! Very helpful and welcoming. . Best Western Aces my recommendation.

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