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BEST WESTERN Ocean City Hotel & Suites

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5501 Coastal Highway, Ocean City, MD 21842-1344
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BEST WESTERN Ocean City Hotel & Suites
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BEST WESTERN Ocean City Hotel & Suites
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195 reviews from our community

Traveler rating
    65
    68
    33
    18
    11
See reviews for
65
59
4
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • French first
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    (195)
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    (46)
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    (77)
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    (58)
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    (14)
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Ottawa, Canada
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Great location. Clean, quiet and comfortable property within a 5 minute walk to the beach.. Friendly staff. The lady in charge of the breakfast buffet (Wendy??) is a great asset to BW. Friendly and very helpful while keeping the buffet well stocked and looked after any additional needs.

Review collected in partnership with Best Western

Was this review helpful? Yes
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review

Dear Gordon Jmr C, I appreciate you leaving your review about our hotel and also for choosing to stay with us during your visit to Ocean City! Thank you so much for your kind words about Nellie, our breakfast attendant! We are very lucky to have her with us and we appreciate her very much! I certainly hope you will... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

good service but the surveys are too complicated. It gets too irritating This survey gets too frustrating and irritating when getting to this point. It makes me feel like never returning to the hotel when they will not even accept my survey unless I use a certain number of words

Review collected in partnership with Best Western

Was this review helpful? Yes
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review

Dear Guest, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I also appreciate your review of our hotel! I am glad you enjoyed your stay and I do apologize about the length of the survey you received after checkout. Unfortunately, that is a Best Western survey and it is not property specific so... More 

New Castle, DE, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Was very enjoyable; some of the furniture was outdated, and some of the wall paint could use a refinish. Free internet is also nice, many hotels make you pay anymore. Wish they had a pool, but for the price we paid it was worth it!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Winchester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Loved it... will stay here again... great low price huge room... so completely satisfied! Was shocked at how nice the room was... staff totally friendly and nice and very helpful. Close to the convention center and will highly recommend this hotel...

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review

Dear Melissa E, Thank you for staying with us at the Best Western Ocean City Hotel & Suites! I appreciate you leaving a review about our hotel and I am glad you enjoyed your stay with us! I appreciate your comments about our staff as well. We do try very hard to provide excellent customer service, so that is very... More 

West Chester, Pennsylvania
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 13, 2015 via mobile

Was there for an unexpected overnighter coming from Myrtle Beach and was glad to have been able to arrange same day accommodations over the phone. We must say they were very friendly, yet professional. Very helpful giving us directions and there was no problem when advising them that we would be arriving late. Continental Breakfast was included and the staff... More 

Was this review helpful? Yes 1
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review

Dear Sharon N, I appreciate your review of our hotel and thank you for staying with us at the Best Western Ocean City Hotel & Suites! Thank you very much for your compliments of our staff. We do try very hard to make all of our guests feel welcome. I am so glad that you enjoyed your stay with us!... More 

Hinckley, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2015

Staff work at Breakfast area are extremely nice and helpful. Quick service. Refill items right away. Also, staffs at front desk are very nice too. Always has a smile an say hi when we were going out and coming in to the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review

Dear Sau King S, Thank you so much for staying with us at the Best Western Ocean City Hotel & Suites! I am glad you enjoyed your stay! I appreciate your comments about Nellie, our Breakfast Attendant, and also about our Front Desk staff! I will be sure to pass your comments along. We do try very hard to have... More 

Delaware
Top Contributor
68 reviews 68 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 3, 2015

Booked a few rooms for a group trip. Each room had a sitting area which was nice. Wish they relaxed the one car per room in the lot rule in the off season. I know it's common during the summer but the lot wasn't full at all. My group seemed happy with their stay. Hotel was in a good location... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review

Dear Shopper062, Thank you for staying with us and also for reviewing our hotel! I am glad you enjoyed your stay at the Best Western Ocean City Hotel & Suites! Weekends this time of year can be busy. We don't normally mind our guests having more than one car as long as we know we will have the lot space... More 

Niagara Falls
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 25, 2015

We stayed here for a quick getaway. The price was right and location was great. It is a short walk to the beach and there were a couple restaurants within walking distance. The room could have been cleaner and the beds were hard but overall good value for the money. We would go back again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review

Dear Liketotravel68, Thank you very much for staying with us and for reviewing our hotel! I am glad you enjoyed your stay at the Best Western Ocean City Hotel & Suites! I appreciate your comments about the cleanliness of your room and also about your mattress. I will mention your review to our Housekeeping Supervisor. If at all possible, would... More 

royersford, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

very well trained staff clean rooms and grounds Manager answered question I had as we entered room from check-in. breakfast items were fresh and appealingly presented. suggestion have scrambled eggs or egg mc muffin

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review

Dear Kenneth M, Thank you very much for staying with us! I am glad you enjoyed your stay at the Best Western Ocean City Hotel & Suites! I appreciate your comments about our staff, also! We do offer a "repeat guest" discount, so next time you visit Ocean City remember to ask us about it! Thanks again, Alexis More 

Hartly, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed February 22, 2015

Love going to this hotel. My husband and I came here about two years ago and were treated good by the hotel staff. This is why we decided to come back. A good trip for a winter getaway for two. We went on Valentines weekend.

Review collected in partnership with Best Western

Was this review helpful? Yes
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