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Crystal Beach Hotel

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2500 North Baltimore Avenue, Ocean City, MD 21842
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Crystal Beach Hotel
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Crystal Beach Hotel
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166 reviews from our community

Traveler rating
    42
    61
    32
    20
    11
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62
43
4
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Tucson, Arizona
1 review
4 of 5 stars Reviewed 3 days ago NEW

great staff. hotel rooms clean. view from ocean front is perfect. lots of sand and great crabs restaurants around. plenty of parking and we were almost at the end of the boardwalk so less lights and noise.

Was this review helpful? Yes
Buffalo, New York
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We had an excellent time at this Hotel. Our room was very nice and clean. Had the chance to listen to the ocean waves at night on our personal balcony. Staff was excellent especially Stevie and Nickie at the front desk. Help us with good recommendations and tips for sightseeing. Would stay here again in a heartbeat.

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New Market, Maryland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I wanted to try a new hotel and was so pleased that I picked this hotel. The staff Stevie and Niki just made you feel so welcome. The rooms were very clean and had just what you needed a microwave, refrigerator and separate sink. It is right on the boardwalk. I can't wait to plan my next trip there!!!!!

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Princeton, New Jersey
Contributor
20 reviews 20 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 22, 2015

We spent 3 nights at the Crystal beach, at a jacuzzi room, and don't have any complaints. The room was clean and the bathroom is huge. The fridge and microwave are nice too. The hotel is located in a quiet part of town, right on the boardwalk. We were pleased with the front desk staff as well, and appreciated our... More 

Was this review helpful? Yes 1
carouselresort, Manager at Crystal Beach Hotel, responded to this review

Mirmotta, We are happy to see that you enjoyed your time at the Crystal Beach Hotel in beautiful Ocean City Maryland. The great thing about our hotel is that it is located on the north end of the board walk. It's a short walk to some of the most fun and exciting places in Ocean City, but it also offers... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2015

Nicole C. Went above and beyond to help me out with my reservation. She was friendly and accommodating and I really appreciate it. I would recommend the hotel to all my friends just because of her. Thanks again Nicole C

Was this review helpful? Yes 3
carouselresort, Manager at Crystal Beach Hotel, responded to this review

Elizabeth M, Wow! It's so wonderful to see a shout out to one of our many great employees. We're sure that we can speak for Nicole when we say that she couldn't be happier to see that one of our guests took notice to all of her hard work. We hope to see you again for the Summer of 2015... More 

Baltimore, Maryland
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 16, 2015

The hotel was clean and seemed like new carpeting had been put throughout much of it. We got a good off season rate or I would have complained about the size of the room we had. Do not get a room on either side of the elevator. They are extremely small. The only other complaint I had was about the... More 

Was this review helpful? Yes 3
carouselresort, Manager at Crystal Beach Hotel, responded to this review

carolob79, Thank you for taking notice to the work that we have put into the hotel over the off-season. I do apologize that the shower was not cleaned properly in your room. We have staff on property 24/7 and would of been more than happy to clean your bathroom again. Crystal Beach has some of the best rates in OCMD,... More 

Stephens City
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 15, 2015

Great news for anyone planning to stay during the 2015 season.... all carpets, mattresses, bed linens, pillows and shower curtains were replaced over the winter! The property as a whole is showing its age, but still serves it purpose in a comfortable way. Rooms are large and all offer balconies (I believe). The small kitchenette came in handy, but please... More 

Was this review helpful? Yes 4
carouselresort, Manager at Crystal Beach Hotel, responded to this review

FRIH, First we wanted to thank you for staying with us at the Crystal Beach hotel in beautiful OCMD. As you mentioned, we have done a lot of work to the hotel to ensure that our guests receive one of the best values on the boardwalk. We couldn't be more smitten that you enjoyed your stay with us and we... More 

1 review
3 of 5 stars Reviewed November 18, 2014

We stayed the second week of September. When we first arrived they had booked 2 rooms under my name but the front desk took care of it and refunded our money. The first room we were given when we walked in looked occupied. Beds not made, towels on the floor but the lady at the front desk gave us a... More 

Was this review helpful? Yes
carouselresort, Guest Relations Manager at Crystal Beach Hotel, responded to this review

We are so sorry that you did not enjoy your stay with us. There was obviously a mistake made when you checked in and we sincerely apologize for that. We are working very hard to upgrade this property and you will see some exciting changes in 2015. We do hope that you give us another chance and we appreciate you... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 2, 2014

We recently stayed at the Crystal Beach Hotel because we were looking for a hotel on the Boardwalk. We had stayed at a Carousel Group property previously and really enjoyed ourselves. The staff was very friendly at the hotel and they provided us with suggestions for stuff to do on the Boardwalk. There was a gentleman at the Front desk... More 

Was this review helpful? Yes 1
carouselresort, Guest Relations Manager at Crystal Beach Hotel, responded to this review

We are so happy you chose Crystal Beach and thank you for being a loyal Carousel Group Customer. We are working to upgrade the property and you will see many changed in 2015. Thank you for your kind comments about our staff and we look forward to seeing you on your next visit. More 

Salisbury, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

We come to ocean city every year for the cruiser weekend. We chose the crystal beach because we had some friends who recommended it since it was on the the boards. My first impression of the hotel was that it was very clean and well kept. When we arrived there was a gentleman out in the parking lot sweeping and... More 

Was this review helpful? Yes 1
carouselresort, Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, Thank you for taking notice to the cleanliness of our hotel. We work hard to keep our hotel as clean as possible and it excites us that our guest have taken notice. At the Crystal Beach, we are a clean, affordable hotel located on the quiet part of the boardwalk. Sincerely, Matthew James More 

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