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Crystal Beach Hotel

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2500 North Baltimore Avenue, Ocean City, MD 21842
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Best prices for: 1 room 1 guest
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Crystal Beach Hotel
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Crystal Beach Hotel
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164 reviews from our community

Traveler rating
    40
    60
    32
    20
    12
See reviews for
63
41
4
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Princeton, New Jersey
Contributor
20 reviews 20 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent 3 nights at the Crystal beach, at a jacuzzi room, and don't have any complaints. The room was clean and the bathroom is huge. The fridge and microwave are nice too. The hotel is located in a quiet part of town, right on the boardwalk. We were pleased with the front desk staff as well, and appreciated our... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nicole C. Went above and beyond to help me out with my reservation. She was friendly and accommodating and I really appreciate it. I would recommend the hotel to all my friends just because of her. Thanks again Nicole C

Was this review helpful? Yes 1
Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 16, 2015

The hotel was clean and seemed like new carpeting had been put throughout much of it. We got a good off season rate or I would have complained about the size of the room we had. Do not get a room on either side of the elevator. They are extremely small. The only other complaint I had was about the... More 

Was this review helpful? Yes 2
Stephens City
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 15, 2015

Great news for anyone planning to stay during the 2015 season.... all carpets, mattresses, bed linens, pillows and shower curtains were replaced over the winter! The property as a whole is showing its age, but still serves it purpose in a comfortable way. Rooms are large and all offer balconies (I believe). The small kitchenette came in handy, but please... More 

Was this review helpful? Yes 3
Warwick, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 18, 2015

We stayed here last summer, first off you are greeted by a host of security cameras,hmm. Then we pushed a beat up luggage carrier up a hill to our room,smelled musty. The view was awesome we walked through our screen door which had about a 30 inch tear in it to a brick bldg with a old rusty fire escape... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed November 18, 2014

We stayed the second week of September. When we first arrived they had booked 2 rooms under my name but the front desk took care of it and refunded our money. The first room we were given when we walked in looked occupied. Beds not made, towels on the floor but the lady at the front desk gave us a... More 

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carouselresort, Guest Relations Manager at Crystal Beach Hotel, responded to this review

We are so sorry that you did not enjoy your stay with us. There was obviously a mistake made when you checked in and we sincerely apologize for that. We are working very hard to upgrade this property and you will see some exciting changes in 2015. We do hope that you give us another chance and we appreciate you... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 2, 2014

We recently stayed at the Crystal Beach Hotel because we were looking for a hotel on the Boardwalk. We had stayed at a Carousel Group property previously and really enjoyed ourselves. The staff was very friendly at the hotel and they provided us with suggestions for stuff to do on the Boardwalk. There was a gentleman at the Front desk... More 

Was this review helpful? Yes 1
carouselresort, Guest Relations Manager at Crystal Beach Hotel, responded to this review

We are so happy you chose Crystal Beach and thank you for being a loyal Carousel Group Customer. We are working to upgrade the property and you will see many changed in 2015. Thank you for your kind comments about our staff and we look forward to seeing you on your next visit. More 

Salisbury, Maryland
2 reviews
5 of 5 stars Reviewed October 15, 2014

We come to ocean city every year for the cruiser weekend. We chose the crystal beach because we had some friends who recommended it since it was on the the boards. My first impression of the hotel was that it was very clean and well kept. When we arrived there was a gentleman out in the parking lot sweeping and... More 

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carouselresort, Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, Thank you for taking notice to the cleanliness of our hotel. We work hard to keep our hotel as clean as possible and it excites us that our guest have taken notice. At the Crystal Beach, we are a clean, affordable hotel located on the quiet part of the boardwalk. Sincerely, Matthew James More 

Monroe Township
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 12, 2014

We stayed for one night. Room had newly remodeled bath, kitchenette with refrigerator and microwave. Bit of an odor in room but to be expected near the shore. Febreeze fixed it. Bed was comfy. Rug was outdated but I always bring flip flops. Good value for the money. Desk staff friendly. Parking deck steps away from office. Very convenient.

Was this review helpful? Yes
carouselresort, General Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review our property. We are happy that you enjoyed our hotel and felt that you received a great value from it. We are doing renovations to the hotel this off-season and hope to see you again next summer so you can take notice! Sincerely, Matthew James More 

Highland Village, Texas
1 review
4 of 5 stars Reviewed September 30, 2014

My sister & I have been going to Ocean City for many years. We discovered the Crystal Beach Hotel & have stayed there several years. The front desk people are very friendly. We met Nicki this time & she was very courteous to everyone that came into the hotel. We usually stay 5th floor ocean front but this time stayed... More 

Was this review helpful? Yes
carouselresort, Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, I am so happy that you enjoyed your ‘much needed vacation’. Nikki is a wonderful representative of the staff we employ at Crystal Beach. We strive to ensure that every guest has a great stay!! Sincerely, Matthew James More 

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