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Crystal Beach Hotel

2.5 of 5 2500 North Baltimore Avenue, Ocean City, MD 21842
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Crystal Beach Hotel
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Crystal Beach Hotel
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161 reviews from our community

Traveler rating
    39
    59
    31
    20
    12
See reviews for
63
39
4
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (161)
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    (18)
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    (102)
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    (35)
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Stephens City
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Great news for anyone planning to stay during the 2015 season.... all carpets, mattresses, bed linens, pillows and shower curtains were replaced over the winter! The property as a whole is showing its age, but still serves it purpose in a comfortable way. Rooms are large and all offer balconies (I believe). The small kitchenette came in handy, but please... More 

Was this review helpful? Yes
Warwick, New York
1 review
1 of 5 stars Reviewed January 18, 2015

We stayed here last summer, first off you are greeted by a host of security cameras,hmm. Then we pushed a beat up luggage carrier up a hill to our room,smelled musty. The view was awesome we walked through our screen door which had about a 30 inch tear in it to a brick bldg with a old rusty fire escape... More 

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1 review
3 of 5 stars Reviewed November 18, 2014

We stayed the second week of September. When we first arrived they had booked 2 rooms under my name but the front desk took care of it and refunded our money. The first room we were given when we walked in looked occupied. Beds not made, towels on the floor but the lady at the front desk gave us a... More 

Was this review helpful? Yes
carouselresort, Guest Relations Manager at Crystal Beach Hotel, responded to this review

We are so sorry that you did not enjoy your stay with us. There was obviously a mistake made when you checked in and we sincerely apologize for that. We are working very hard to upgrade this property and you will see some exciting changes in 2015. We do hope that you give us another chance and we appreciate you... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 2, 2014

We recently stayed at the Crystal Beach Hotel because we were looking for a hotel on the Boardwalk. We had stayed at a Carousel Group property previously and really enjoyed ourselves. The staff was very friendly at the hotel and they provided us with suggestions for stuff to do on the Boardwalk. There was a gentleman at the Front desk... More 

Was this review helpful? Yes 1
carouselresort, Guest Relations Manager at Crystal Beach Hotel, responded to this review

We are so happy you chose Crystal Beach and thank you for being a loyal Carousel Group Customer. We are working to upgrade the property and you will see many changed in 2015. Thank you for your kind comments about our staff and we look forward to seeing you on your next visit. More 

Salisbury, Maryland
2 reviews
5 of 5 stars Reviewed October 15, 2014

We come to ocean city every year for the cruiser weekend. We chose the crystal beach because we had some friends who recommended it since it was on the the boards. My first impression of the hotel was that it was very clean and well kept. When we arrived there was a gentleman out in the parking lot sweeping and... More 

Was this review helpful? Yes
carouselresort, Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, Thank you for taking notice to the cleanliness of our hotel. We work hard to keep our hotel as clean as possible and it excites us that our guest have taken notice. At the Crystal Beach, we are a clean, affordable hotel located on the quiet part of the boardwalk. Sincerely, Matthew James More 

Monroe Township
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 12, 2014 via mobile

We stayed for one night. Room had newly remodeled bath, kitchenette with refrigerator and microwave. Bit of an odor in room but to be expected near the shore. Febreeze fixed it. Bed was comfy. Rug was outdated but I always bring flip flops. Good value for the money. Desk staff friendly. Parking deck steps away from office. Very convenient.

Was this review helpful? Yes
carouselresort, General Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review our property. We are happy that you enjoyed our hotel and felt that you received a great value from it. We are doing renovations to the hotel this off-season and hope to see you again next summer so you can take notice! Sincerely, Matthew James More 

Highland Village, Texas
1 review
4 of 5 stars Reviewed September 30, 2014

My sister & I have been going to Ocean City for many years. We discovered the Crystal Beach Hotel & have stayed there several years. The front desk people are very friendly. We met Nicki this time & she was very courteous to everyone that came into the hotel. We usually stay 5th floor ocean front but this time stayed... More 

Was this review helpful? Yes
carouselresort, Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, I am so happy that you enjoyed your ‘much needed vacation’. Nikki is a wonderful representative of the staff we employ at Crystal Beach. We strive to ensure that every guest has a great stay!! Sincerely, Matthew James More 

Pa.
Top Contributor
99 reviews 99 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 26, 2014

Ocean view I what they claim, it is true. Room clean and spacious. Bed is comfortable and service is OK! Front desk excellent. Have a small problem! We had a non-smoking but because they allow smoking on the balconies if you open your door your no longer a non-smoking. We were in 510, in 408 they smoked and the smoke... More 

Was this review helpful? Yes
carouselresort, Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, I am glad the room was to your liking. We are a non smoking hotel including on the balcony. We would have gladly spoken to any one we saw smoking and I hope next time you give us the opportunity to correct your concern with the other guests. Sincerely, Matthew James More 

Pennsylvania
Top Contributor
98 reviews 98 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed September 22, 2014

All my favorite hotels were booked & ended up here. Although a very typical cheap beach hotel, the staff was very nice & helpful. Housekeeping was very attentive to our needs & helped us double sheeting the bed spreads & making sure we had extra towels & pillows. Hotel has a covered garage which made parking our bikes in the... More 

Was this review helpful? Yes
carouselresort, Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, As you said our staff is very friendly and housekeeping is very attentive to our guests needs. The covered parking garage is a bonus for Biker’s Weekend. Sincerely, Matthew James More 

York, Pennsylvania
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 19, 2014

Stayed here four nights between bike week & sunfest for a short, much needed vacation. PROS: beautiful location, right on the boardwalk but far enough away from the hustle & bustle to be truly family friendly, clean pool, both chairs on balcony were broken at check-in but were promptly replaced. Arrived 2 hours before check-in time but was able to... More 

Was this review helpful? Yes 1
carouselresort, Manager at Crystal Beach Hotel, responded to this review

Dear Valued Guest, Our hotel does have an excellent off season rate and a great location on the boardwalk. I’m glad your room issues were dealt with in a timely manner and that everyone who works here were friendly. Sincerely, Matthew James More 

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Additional Information about Crystal Beach Hotel

Address: 2500 North Baltimore Avenue, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crystal Beach Hotel 2.5*
Number of rooms: 79
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Also Known As:
Crystal Beach Ocean City
Hotel Crystal Beach
Hotel Style:
#31 On the Beach Hotel in Ocean City

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