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Comfort Suites Ocean City

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12718 Ocean Gateway, Ocean City, MD 21842
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Comfort Suites Ocean City
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Comfort Suites Ocean City
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211 reviews from our community

Traveler rating
    93
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    23
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    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were handling some business. We had been staying at different motel/hotels at different times. I have to say that this was one of the better places that we stayed. The staff was very accommodating and friendly. The room was very comfortable and the breakfast was a nice surprise. We will be staying there again

Was this review helpful? Yes 1
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

We are honored and thrilled to hear that our hotel has stood out among the places you've stayed at during your business trips! Thank you so much for the wonderful review, we are just happy that we could provide you with such a positive, pleasant experience. We hope that you will stay with us again, whether for business or simply... More 

Huntingdon Valley, Pennsylvania
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My sister and I only needed a place to sleep for one night before visiting Assateague Island National Seashore for the day. We arrived late on a Saturday night and the man at the desk was very friendly. We ended up checking out early Sunday morning. We grabbed a quick bite to eat before leaving. The breakfast offerings were pretty... More 

Was this review helpful? Yes 1
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thank you for the lovely and kind review! We are delighted to hear that you and your sister enjoyed your stay with us, even if it was a short one! We hope that you will come take advantage of our closeness to Assateague Island, as well as the rest of the Ocean City area, again in the future. We would... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

The Manager was very very helpful. She was attentive and sympathetic to my situation. It was our second honeymoon and she made our stay really nice. I would definitely stay here again. You made a great choice picking her to manage your property. De Singh

Was this review helpful? Yes 1
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

First off, congratulations! Second, we are honored that you stayed with us for your second honeymoon! I will certainly pass along your kind words to our front desk manager - we are happy to have provided you with such a positive experience. Please, do come see us again! More 

Wantagh, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 2, 2015

We arrived at the hotel late. The first thing that caught my eye was the immaculate lobby. Wonderful decor, and spotless. I was told this hotel went under renovations about a year ago. Great job by the management. The place looks great! We were given 2 queens up on the 3rd floor (308). The room was very large and smelled... More 

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

First I would like to apologize for the issues you encountered during your stay with us, and for any failure on our part to meet your expectations. I am very sorry for any inconvenience they may have caused. We take your complaints very seriously, and will use this feedback to help us improve. Second, we are glad that even though... More 

Poquoson, Virginia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 6, 2015

Stayed at the Comfort Inn on Saturday night the 4th of January. It has been totally refurbished, inside and out. We had a lovely king suite. Everything was sparkling clean and our clerk was extremely polite and friendly. We have stayed here before and it never disappoints. They had shuttle service from the casino to the hotel at 6.p,m, This... More 

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

We are always delighted to hear from returning guests, and are so happy that this latest stay was another positive experience with us! Sparkling clean room? Excellent! And we're glad to hear you took advantage of the casino shuttle bus. We agree, our closeness to the casino, as well as the shuttle bus that comes here makes us a great... More 

Baltimore, Maryland
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 4, 2015

As previous guests of this hotel we thought we knew what we would get. However, upon check-in we encountered the rudest front desk clerk we have ever met. There were two girls behind the service desk, a friendly blond and an unpleasant brunette, Erica (we only know this because we asked the clerk at checkout as she was not wearing... More 

Was this review helpful? Yes 4
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

My apologizes we always attempt to fix any reservations quests do not feel were properly reserved. It is a bit tricky or more difficult when we do not have the availability and reservations made not direct with the hotel are made by others. As long as we have the availability we do attempt to 'fix' the situation. When reservations are... More 

Xenia, Ohio
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 31, 2014

1. The check in process- As my companion and I were checking in another patron/family was checking in right beside us. As the young blonde woman checked them in she was extremely courteous and informative. Pleasant at all costs. However, we were not given the same satisfaction. The front desk representative that checked us in was very surly and abrasive.... More 

Was this review helpful? Yes 11
Rahman C, Front Office Manager at Comfort Suites Ocean City, responded to this review

Replying to the actual complaints 1. Check in and eye contact as you explained at check out you are or was a Hilton employee in some capacity at one time. You are very aware a walkin reservation vs a booked reservation does require more time looking at the monitor to actually put in. As to the information regarding the hotel... More 

Las Vegas, Nevada
Senior Contributor
45 reviews 45 reviews
39 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 13, 2014

Close to everything in Ocean City. Good room for the price. Comfortable Bed and rooms are very quiet. Internet is very fast!! Staff are very friendly and make you feel very welcome. Everything in the rooms have been renovated and are nice.

Was this review helpful? Yes
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Glad you had a great stay! Thank you very much for your thoughtful and insightful review....we whole heartedly and completely agree!! Will pass on your complement to the staff it truly was so very kind of you. Hopefully you'll be on the peninsula in the future...we'd love to see you again. In the meantime we wish you and your loved... More 

Sykesville, Maryland
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 30, 2014

Stayed over Thanksgiving for two nights. Check in was quick with cookies to greet us. Breakfast was eggs, sausage, cereal and hot waffles. The place was clean and up to date but not brand new. Preteens yelling and running up and down the hall at 10 but stopped at 11. They were running off the sugar buzz after eating all... More 

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thanksgiving we're thrilled you were able to join us for the holiday. Yes it is fun to get away and see the relatives and be at the beach and occasionally it's just a little more fun for the preteens and the adult 'kids' in all of us. We do and are able to get the attention of the guests and... More 

Pittsburgh, Pennsylvania
Top Contributor
76 reviews 76 reviews
64 hotel reviews
194 helpful votes 194 helpful votes
5 of 5 stars Reviewed November 30, 2014

My visit to Ocean City was over Thanksgiving 2015. Comfort Suites is located 2 min drive from the Boardwalk, which I'm told keeps you away from the heavier traffic in summer. Check-in was a breeze in the lobby with nice decor. Behind it is the breakfast area with ample seating for at least 30. And there was free coffee/tea, and... More 

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Another guest who joined us for the holidays. So glad you enjoyed your stay, had nice relaxing evenings and would visit us again, return guests are the best! Thanks again for taking the time to write such an insightful review..we try.. we really do, and it's fantastic when you notice! More 

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