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Comfort Suites Ocean City

2.5 of 5 12718 Ocean Gateway, Ocean City, MD 21842
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#26 of 107 Hotels in Ocean City
190 Reviews 4 of 5 stars
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Comfort Suites Ocean City
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Comfort Suites Ocean City
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190 reviews from our community

Traveler rating
    82
    62
    22
    8
    16
See reviews for
75
54
9
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I would never in a million years stay in this motel again. My mother was charged for having dogs in her room that she never had. They had the nerve to tell her they saw her come out of the room with them. She does not even own 2 dogs. When she asked to see the cameras they said they... More

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Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just went on a whim. Didn't know it was bike week, but none the less we found a room. I think this is my first time at Comofrt Suites...what a difference from Comfort Inn. The hotel was very clean and the rooms were very nice. I couldn't complain if I wanted to. Even though it was bike weekend we were... More

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Nicholson, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

The stay itself I thought was ok until I was on my way home and checked my account. AFTER I left they charged me 70.00 for two dogs which I DID NOT HAVE! The desk clerk told me that I came in with the dogs. The first manager in the morning told me that after I left they found hairs... More

Was this review helpful? Yes 1
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

I am sorry you feel this way. Each of the 4 discounted suites you and your family and friends as a Choice Hotel employee, you mentioned, truly seemed to enjoy yourselves while on your getaway. Pets are welcome and accommodated in very specific suites and on the first floor only. If for any reason the pet is located in another... More

Yonkers, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel was okay. The rooms and pool was clean. I did not like the fact that we had to pay $35 a night for a dog. If they want people to pay that cost, they should be more dog friendly amenities and not just collecting money for a dog. The breakfast was not good at all. If they are... More

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Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

We are please you liked the hotel. Yes there is an additional fee for pets and when making reservations on line, direct or with a third party the pet fee is an additional expense not included in the per day rate. Pet fees are paid at the time of check in and charged additionally. Our pet suites are held to... More

new jersey
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms were good for a family of 5. hotel front desk was rude the view out of our window was scary pool very small! Location was close to assateauge island and frontier town also the beach I would try a different hotel next time

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Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

You enjoyed the size of the suites for a family of 5 and the pool for families as others comment, all the time, kids just love. If for any reason the front desk was unable to help you with an issue there are up to 3 managers at the hotel various times who would have been happy to help you... More

New York City, New York
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here from Sunday until Thursday, last week of August. My two kids, 10 & 6, really enjoyed the pool here. When we didn't want the hassle of trekking to the beach, the pool was just right. Their lifeguard really kept an eye on all the kids. I felt safe. The rest of the staff was very friendly and... More

Was this review helpful? Yes
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thank you for taking the time to write a such a lovely review. So glad you enjoyed the pool and the hotel amenities as you stated the number of other families who vacation here repeatedly do. We certainly hope you become one of them. Looking forward to seeing you over and over again. More

Baltimore, Maryland
2 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Something that i believe needs to be addressed with the Comfort Suites where i stayed is security or lack thereof. The side door, that u would need to swipe your card to get in, is not working properly. When we return to the hotel around 1130pm, we used the card but the door did not click like it was going... More

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Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

The side door truly isn't a security issue due to the extremely well lit parking and pet walking area. Occasionally a guest will prop the door walking their pet. The front desk is aware of this occasional practice and we check the door quite often each night, Additionally we have security cameras and a 24 hour staffed front desk. We... More

Annapolis, Maryland
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is wonderfully decorated very clean friendly staff great location in between OC and Assateague Good prices Nice free breakfast overall very nice Wish the rooms had balconies. Even though there is no view, it would be nice to be able to sit outside on a nice evening or have coffee in the morning. Other than that very nice

Was this review helpful? Yes
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thank you for your thoughtful comments. We appreciate your review and completely agree with you whole heartedly. Even an outside patio area would make sitting outside in the cool breeze of the morning or evening very nice and just maybe that's an inside tip to the future. We hope you'll visit us again soon and we'll be here awaiting your... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms were clean, very nice kid pool, internet was spotty unfortunately. Asked the staff and all they said was to keep trying. Something shld be done to improve the wi-fi service. Also when we arrived there were new couches outside of main entrance making it difficult to check in and bring in luggage. There were signs once inside the hotel... More

Was this review helpful? Yes
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thank you for taking the time to write a review. Everyone has been on vacation lately and the breakfast room and the wifi have been a bit crowded at times, we agree. You arrived the day of the new furniture as well and I am glad you were able to enjoy and use of one of sofas. The breakfast room... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Before I booked I confirmed that your hotel honors a AAA discount. I called this hotel directly to be sure and was told that I simply had to show my card at checkin. When I showed my card, I was told that they had just passed a new policy that the AAA discount was not for Fri & Sat; however,... More

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Very pleased you liked the pool and truly seemed to enjoy your stay. I have had the opportunity elsewhere to explain your discount and it appears it is still misunderstood, we welcome the opportunity again. The AAA discount is honored here as are many other discounts, this is completely correct. It is also true we honor only one discount per... More

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Additional Information about Comfort Suites Ocean City

Address: 12718 Ocean Gateway, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Ocean City 2.5*
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Also Known As:
Comfort Suites Ocean City Hotel Ocean City
Ocean City Comfort Suites

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