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Comfort Suites Ocean City

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12718 Ocean Gateway, Ocean City, MD 21842
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1 room 1 guest
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Comfort Suites Ocean City
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237 Reviews from our TripAdvisor Community

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Traveler rating
    103
    76
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
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    (237)
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Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Writing this review after speaking with the General Manager... First off, at approximately 4:12 A.M. A pipe In the bathroom attached to the toilet exploded. I was awaken to the sound of what seemed to be the shower running, when I realized that my GF was next to me and not in the shower I ran to the door which... More 

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I am truly sorry that this incident occurred during your stay with... More 

Whiting, New Jersey
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrive a bit late, They gave us a room on the first floor which was for pet owners we asked to change our room. We did not want to be on that floor. they told us that they were full and to ask the following morning to see if they had a room available. The bed was comfortable, dresser,desk,lamps... More 

Was this review helpful? Yes 1
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

On behalf of the staff here at Comfort Suites in OCMD, I want to apologize for all the issues encountered during your stay with us. I am very sorry to hear it was not a pleasant experience for you, and we will be looking over your feedback to help us improve our performance and work harder to ensure our 10pm... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My family and I loved our stay here. Very family friendly great pool area for kids and adults. Awesome park to kill time in back of property. Would recommend to anyone looking to stay just 10 min from boardwalk and beach. Sorrounded by attractions and restaurants as well.

Was this review helpful? Yes 1
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thank you so much for the review - we appreciate your feedback! We're positively thrilled to hear that you and your family enjoyed your stay with us and enjoyed the premises as well as our location and what was near us! We also greatly appreciate the good word of mouth, thank you! We hope you'll come and stay with us... More 

Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is not worth $215 a night! The positives first. The check-in was fast. The front desk lady was very nice. The pool was nice and fun for the kids. Now the negatives....the room appeared clean when we entered it. The bathroom was clean. But when we got to the beds, the one bed was not clean at all.... More 

Was this review helpful? Yes 5
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thank you for taking the time to review, we do appreciate your feedback. On behalf of the team here, I want to apologize for our failure to exceed your expectations and for any inconvenience met during your stay. Regarding the price, unfortunately that is simply reflecting the high demand of the summer market. Our rates during the off season are... More 

Philadelphia PA
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We were there for 3 days in August 2015. The hotel is clean and nice for the price. I was about to leave a nice review, but.. In every room, every day the housekeepers leave envelopes with very nice and polite reminder to tip them. Every day we put $5 in the envelope. The last morning I asked the housekeeper... More 

Was this review helpful? Yes 13
Philadelphia, Pennsylvania
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

We went for a few days, The room was clean and spacious, bed was comfotable, and the staff was very friendly. Onnly widsh the breakfast space was a bit bigger, it was over crowded with a few people having to jut go back to their rooms due to not enough space to sit and eat. But breakfast was ok. would... More 

Was this review helpful? Yes
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thank you so much for taking the time to review our property – we appreciate your feedback on your stay! We are delighted to hear that you enjoyed your time with us, and that we left a positive impression, even better to hear you would choose us again! We certainly do hope to see you again in the future! Once... More 

Kingston, New York
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I've stayed on both sides of the Ocean City Bridge and find that this side is best. The hotel is in a perfect location & reasonably priced, however I do have some light to shed. The complimentary breakfast lines are absolutely ridiculous & the food is less than sub-par. We tried to eat there once & that was it. The... More 

Was this review helpful? Yes 6
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using this feedback to help us ensure we provide satisfactory experiences for our guests. With breakfast food, we do adhere to the standards made by Choice Hotels, but we will forward your suggestions... More 

Lancaster, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We very much enjoyed our stay here. The staff always greeted us with friendly smiles and were extremely helpful. The room we stayed in had an extremely comfortable bed and was quite roomy. It was always well kept by housekeeping and everyday we came back to a room that smelled very nice. The complimentary hot breakfast was delicious and I... More 

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Wonderful to hear! We are very happy that you enjoyed your stay with us and that our staff and property made a positive impression! Thank you for taking the time to review, we greatly appreciate it, and will be passing along the feedback to our staff! We very much hope to see you again in the future! More 

Maryland
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 20, 2015

The hotel is on the borderline of Berlin, MD and Ocean Cit Maryland. This is also the case of the rooms they are borderline disgusting. The two bedroom suit was tight to the Wall! Just 2 beds, TV and a mini refrigerator and bath tub. There was a musty smell in the hallways and in the bedroom I stayed at.... More 

Was this review helpful? Yes 4
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will reconsider and give us another chance to... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 7, 2015

We stayed in Ocean City for one night. We decided to take the dog on a family vacation and they had a dog friendly room and that worked out really well. The room was good sized for a family of 5 and a dog. The complimentary breakfast and coffee whenever you needed was good and what you would expect. The... More 

Was this review helpful? Yes 5
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thank you so very much for the wonderful review and feedback, we're thrilled to hear it! So glad we could provide a satisfying stay for you and your family, including the dog! Our staff will be happy to hear they made you feel welcome, we will be sure to pass along the positive feedback to them! We hope that you... More 

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