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Comfort Suites Ocean City

2.5 of 5 12718 Ocean Gateway, Ocean City, MD 21842
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Comfort Suites Ocean City
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Comfort Suites Ocean City
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207 reviews from our community

Traveler rating
    91
    67
    22
    9
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Poquoson, Virginia
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Comfort Inn on Saturday night the 4th of January. It has been totally refurbished, inside and out. We had a lovely king suite. Everything was sparkling clean and our clerk was extremely polite and friendly. We have stayed here before and it never disappoints. They had shuttle service from the casino to the hotel at 6.p,m, This... More 

Was this review helpful? Yes 1
Baltimore, Maryland
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As previous guests of this hotel we thought we knew what we would get. However, upon check-in we encountered the rudest front desk clerk we have ever met. There were two girls behind the service desk, a friendly blond and an unpleasant brunette, Erica (we only know this because we asked the clerk at checkout as she was not wearing... More 

Was this review helpful? Yes 3
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

My apologizes we always attempt to fix any reservations quests do not feel were properly reserved. It is a bit tricky or more difficult when we do not have the availability and reservations made not direct with the hotel are made by others. As long as we have the availability we do attempt to 'fix' the situation. When reservations are... More 

Xenia, Ohio
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

1. The check in process- As my companion and I were checking in another patron/family was checking in right beside us. As the young blonde woman checked them in she was extremely courteous and informative. Pleasant at all costs. However, we were not given the same satisfaction. The front desk representative that checked us in was very surly and abrasive.... More 

Was this review helpful? Yes 7
Rahman C, Front Office Manager at Comfort Suites Ocean City, responded to this review

Replying to the actual complaints 1. Check in and eye contact as you explained at check out you are or was a Hilton employee in some capacity at one time. You are very aware a walkin reservation vs a booked reservation does require more time looking at the monitor to actually put in. As to the information regarding the hotel... More 

Las Vegas, Nevada
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 13, 2014

Close to everything in Ocean City. Good room for the price. Comfortable Bed and rooms are very quiet. Internet is very fast!! Staff are very friendly and make you feel very welcome. Everything in the rooms have been renovated and are nice.

Was this review helpful? Yes
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Glad you had a great stay! Thank you very much for your thoughtful and insightful review....we whole heartedly and completely agree!! Will pass on your complement to the staff it truly was so very kind of you. Hopefully you'll be on the peninsula in the future...we'd love to see you again. In the meantime we wish you and your loved... More 

Sykesville, Maryland
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 30, 2014

Stayed over Thanksgiving for two nights. Check in was quick with cookies to greet us. Breakfast was eggs, sausage, cereal and hot waffles. The place was clean and up to date but not brand new. Preteens yelling and running up and down the hall at 10 but stopped at 11. They were running off the sugar buzz after eating all... More 

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Thanksgiving we're thrilled you were able to join us for the holiday. Yes it is fun to get away and see the relatives and be at the beach and occasionally it's just a little more fun for the preteens and the adult 'kids' in all of us. We do and are able to get the attention of the guests and... More 

Pittsburgh, Pennsylvania
Top Contributor
76 reviews 76 reviews
64 hotel reviews
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed November 30, 2014

My visit to Ocean City was over Thanksgiving 2015. Comfort Suites is located 2 min drive from the Boardwalk, which I'm told keeps you away from the heavier traffic in summer. Check-in was a breeze in the lobby with nice decor. Behind it is the breakfast area with ample seating for at least 30. And there was free coffee/tea, and... More 

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Another guest who joined us for the holidays. So glad you enjoyed your stay, had nice relaxing evenings and would visit us again, return guests are the best! Thanks again for taking the time to write such an insightful review..we try.. we really do, and it's fantastic when you notice! More 

Herndon, Virginia
Top Contributor
97 reviews 97 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 22, 2014

I went to Assateague Island while visiting the National Parks of Maryland, and this hotel was the perfect location to stay at before seeing the Island. It's right on the main approach to Ocean City, but just far enough out that you don't really get caught in the traffic of Ocean City. The hotel is right on the road, but... More 

Was this review helpful? Yes 2
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Bed comfy, bath immaculate, best breakfast and now we have donuts and pecan rolls and breakfast breads and I'll keep a few of the other items new to breakfast a surprise for your next visit. We're thrilled you were able to stay with us. The location is the best we completely agree and next time if you're interested we can... More 

Baltimore, Maryland
Top Contributor
112 reviews 112 reviews
28 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed November 19, 2014

Had a surprising nice stay. I did not expect much because this is a beach area hotel. Most are really nasty. This hotel was super clean all over. The lobby was beautiful, and the breakfast was great. There was hot eggs, bacon, pancakes cereal etc. The room was huge. It had a fridge,micro and toaster. The bathroom was small but... More 

Was this review helpful? Yes
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

So glad you were able to enjoy your stay in Ocean City. More 

New York City, New York
1 review
1 of 5 stars Reviewed November 12, 2014

During my visit of July 26 - August 1, there were many mosquitos at the swimming pool and elsewhere in the hotel, including in my room and the bathroom. After I had taken a shower, a mosquito that was hiding in a towel bit my eyelid. I developed a lot of pain around my eye, and after many doctor visits,... More 

Was this review helpful? Yes
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

We are sorry to hear about your unfortunate experience with a mosquito. We as well didn't have complaints here at the hotel or in the surrounding area of Ocean City with a mosquito problem. Typically something like that would be a geographical/weather/wind issue here on the peninsula and all of the residents and businesses made aware. Typically, something like that... More 

Baldwin, Maryland
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 6, 2014

Our 8 year old Golden's had never seen the beach and we have never stayed in a hotel which allowed pets. So on impulse we booked this pet friendly hotel last week and went for it. What a wonderful surprise. It was clean, the staff was friendly, pet accommodations were only on the 1st floor which made it easy for... More 

Was this review helpful? Yes
Rahman C, General Manager at Comfort Suites Ocean City, responded to this review

Your trip was a GREAT SUCCESS STAYING WITH US! how great is that! We are thrilled you and your golden had a great time at the beach. Now is a fantastic time to come and enjoy the town and the beach. We so hope to see you and your golden again soon. More 

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Additional Information about Comfort Suites Ocean City

Address: 12718 Ocean Gateway, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Ocean City 2.5*
Number of rooms: 20
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Also Known As:
Comfort Suites Ocean City Hotel Ocean City
Ocean City Comfort Suites
Hotel Style:
#24 Romantic Hotel in Ocean City

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