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All 106 Ocean City hotels

Coastal Palms Inn & Suites

3.0 of 5 Hotel   |   12004 Coastal Hwy, Ocean City, MD 21842
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Ranked #69 of 106 hotels in Ocean City
A recent review
5 of 5 stars Reviewed September 25, 2013
Barbara B Galesburg
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88 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Urbana, Maryland, United States
1 review
1 of 5 stars Reviewed October 22, 2013

If you are looking for leaking faucets, poor noise insulation, wet carpets, moldy/musty smell, and no maid service, then this is the place for you! Not to mention that when you let the front desk know of all the issues you simply get "sorry". Although they did explain the maid service...187 rooms with 2 maids means some rooms just won't... More

Was this review helpful? Yes
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, we apologize for your less then excellent stay. These comments are out of line with the usual positive feedback we receive for an excellent value hotel. There should have been no excuse for the wet carpet and for that we do apologize. We would have been happy to move your room to a suite which may have... More

Washington, District of Columbia, United States
1 review
2 of 5 stars Reviewed October 20, 2013

Front desk was nice, but wet carpet, mustysmelly, dirty, leaky faucet no stopper, remote control missing, did not clean room. Pretty good space and view from the balcony. I do not recommend this if you want a clean, quiet comfortable room

Was this review helpful? Yes
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, we thank you for your business and your review. These comments are egregious and we will take action immediately to correct these issues. All of our rooms have been remodeled with new beds, bed spreads, sofa's, carpet, drapes, LCD TV's granite and more as of the Summer of 2012, so it seems out of order with the... More

Galesburg
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 25, 2013

We spent one night passing through Ocean City and found this hotel through Tripadvisor. It was well located and very reasonable -- of course, in mid-September, prices are down. It was very clean and comfortable. The bed and pillows were above average. We got a 5th floor room with a nice view of the ocean from our balcony. It was... More

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carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, thanks for giving us the opportunity to be your host during your September beach vacation! For many, this is the best time of year to travel considering the crowds have thinned out and the hotel rates have dropped. With all the stores and attractions still open, it's no wonder why so many people choose to take advantage... More

Lehigh Valley, Pennsylvania
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed September 19, 2013

This is an older property that has been recently taken over by an established name: Carasoul Group. They put some new signs up and thats about it. The staff at check in was very friendly. They accidently didnt return my drivers license at check in and never bothered to call the room and tell me they had it. After searching... More

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carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, thanks for the review. The Carousel Group has taken this hotel over as of 2011 and has made many improvements including all new exterior, completely new lobby, refurnished rooms with new paint, carpet, beds, bed spreads, drapes, HD LCD TV's and case goods. This hotel has been given a generous face lift and we plan on working... More

Pa
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 6, 2013

They only plus about this hotel is the staff. They were all very nice. The exterior walls were paper thin, the sliding door didn't close properly and it had no lock! Not as clean as it should be. Fridge had some kind of splatter all over the front, could tell where the maid failed to vacuum, and spit balls behind... More

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carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, we apologize for your complaints and ask you offer us another opportunity to earn your business back. We work hard to upgrade and expand upon the hotel, our rooms, our staff and our amenity package. If you would have mentioned these issues to a member of our friendly staff then we would have been more than happy... More

New York, NY
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 6, 2013

I stayed here for one night in August 2013. I booked 2 rooms and asked for 2 rooms together and they accommodated the request. Both rooms were pretty clean. There were some stains on one of the blankets but we didn't use it anyway. The bathroom was pretty clean. One of the rooms was on the side of Coastal Highway.... More

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carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, thanks for taking the time to review us on Trip Advisor. We work hard to make sure you are getting the best value in Ocean City. The Carousel Group has managed this hotel for 2 years and have found guests are loving their experience with us. Thanks again for your review, we hope to have you again... More

Richmond, Virginia
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed September 2, 2013 via mobile

This place is awful. I can't believe we paid $250 for one night here. We got a last minute room and were shocked based on the reviews. The pool is tiny and directly on the 8 lane coastal highway. Our room was #207, on the street so facing coastal highway which was soo loud and the balcony is so narrow... More

Was this review helpful? Yes
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, we are sorry your stay was not as excellent as we would have hoped. The photos of our hotel and pool are directly on the website and portrayed exactly as they appear in person. The price for the room is a great deal considering all the amenities which are included in the Carousel Group Vacation Package. We... More

Lake Grove, New York
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 31, 2013

Just returned home from a relaxing few days in Ocean City. I usually stay at a hotel on the boardwalk but this time decided to stay away from all the noise and crazyness. I booked this hotel because of its location, price, and people we were meeting were staying close by. I was very happy with the accomadations. The room... More

Was this review helpful? Yes
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, thanks so much for the wonderful review, and thanks for choosing The Coastal Palms! We do pride ourselves on cleanliness and a personable, professional staff. We hope you had a chance to enjoy all of our amenities that the Carousel Group has to offer. Thanks again for the great review! Sincerely The Friendly Carousel Group Management More

Reading, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 30, 2013

I've been going to OCMD since 1968 and stayed all over this town. In 2012 stayed at the Hilton, 2011 stayed at this hotel when it was the Serene and stayed one night and had to leave. This year booked on line and was not sure why I did not recognize the Coastal Palms, looked at the pictures and reviews... More

Was this review helpful? Yes
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, thanks so much for your review! The Coastal Palms Hotel was bought by the Carousel Group in 2011 and began management in the Summer of 2013. The Carousel Group manages several other hotels and all adhere to our strict brand standard. The Coastal Palms was re branded, renovated and improved upon when The Carousel Group took over... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 27, 2013

the room was ok. pretty old. Clean and odor free. Our balcony was right on the main road. The room was really really noisy all night due to traffic outside. we reserved a suit but they tried to but us in a single room. we went back to the desk and he changed rooms for us. I would not recommend... More

Was this review helpful? Yes
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review

Dear valued guest, thanks for your review. Our rooms have been upgraded with new sofas, beds, bed spreads, carpet, drapes, bathrooms and paint as of 2012. We do apologize about the the noise but are happy you found your new room to be pleasant. The hotel is an inexpensive subsidiary property of the Carousel and is in the Carousel Group... More

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Additional Information about Coastal Palms Inn & Suites

Address: 12004 Coastal Hwy, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 106 hotels in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Coastal Palms Inn & Suites 3*
Official Description (provided by the hotel):
Coastal Palms is a family friendly hotel situated in peaceful North Ocean City. Located near many local attractions, you won't have trouble finding entertainment for the whole family. At Coastal Palms you will experience quality, comfort, a personable staff, moderate room rates, and an overall friendly experience. Just steps from the beach, you can relax and unwind with the vacation you and your family deserves. ... more   less 
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