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Empress Motel

Hotel website
20th Street and Baltimore Avenue, Ocean City, MD 21842
Empress Motel
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83 reviews from our community

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Traveler rating
    35
    33
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Binghamton, New York
1 review
4 of 5 stars Reviewed 4 days ago NEW

I have been staying here for the past three years and I am very pleased with it. The prices are good and it's in a very good location close to the boardwalk and beach. The staff is very nice and they do a good job keeping the motel clean.

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Baltimore, Maryland
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I am a person who normally stays in rental condos, the Hilton or Quality Inn on the boardwalk. I enjoy a large selection of cable channels, a private balcony with concrete walls in between rooms, a ceiling fan, two pools, etc. This year I could not afford 3 luxury or higher end beach vacations but rather 2 higher end and... More 

Was this review helpful? Yes 4
1 review
4 of 5 stars Reviewed June 14, 2015 via mobile

We were very happy with our stay at the Empress Hotel. It has a good price and a great location. It's close to the beach, boardwalk, and many restaurants. The hotel was very clean and the staff was extremely friendly and helpful. We will stay here again!

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j w, General Manager at Empress Motel, responded to this review

Hi Pecanisdl- Thank you for the great review. Our staff works very hard and, as you noticed, takes great care of our guests to ensure that everything is kept nice and everyone enjoys their stay. We hope to see you again soon! More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 1, 2015

very nice and helpful front desk clerk (woman). when we arrived this past saturday, may 30th - we had come to find that the room we had booked and paid for was NOT handicap accessible like the gentleman had told me over the phone on both days i had called prior to making my reservation and booking my room. no... More 

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East Greenville, Pennsylvania
1 review
4 of 5 stars Reviewed June 1, 2015

Stay the weekend of 5/8/15.The noise at night was terrible. Saturday night was the worst night to sleep. The noise and partying went on to 5:30 AM. What happened to your noise curfew? Why wasn't there someone to check? This was the worst weekend we ever had. Empress had send us a survey to fill out. I sent it back... More 

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j w, General Manager at Empress Motel, responded to this review

Hi Lea- Thank you for the high marks on the cleanliness, rooms and service. Unfortunately the post-check out survey is anonymous, as we find this helps for the most candid feedback. With that in mind, I have taken the time to scour all of the returned May surveys, and there is NO contact information left from any completed surveys, so... More 

Salisbury, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 8, 2015

We are "locals" to some extent. Just live about 30 minutes away. Drove to Ocean City last week to check things out and walk the boardwalk. It was a weekday and we noticed work being done at the Empress! We stopped and chatted with the workers and found out first hand about the improvements and renovations being done! We are... More 

Was this review helpful? Yes 5
j w, General Manager at Empress Motel, responded to this review

Hi KC- Thank you so much for the compliment. Yes, we have spent a lot of time, effort and manpower this winter on the Empress. We are very happy that you not only noticed the changes and improvements, but also were impressed by these updates. I know that the winter crew are very proud of the work they've done and... More 

Easton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 6, 2014

It use to be a great family experience but has since become commercial. No longer does it have the appeal of a family atmosphere but more of a college party. Very disappointed With the front end staff as I felt unimportant and less appreciated. This hotel has lost its appeal such a shame!!!

Was this review helpful? Yes 2
j w, Manager at Empress Motel, responded to this review

Hi Ed C – Sorry to hear that you were not as pleased with your visit as you have been in the past. It does sound like you still had an enjoyable time overall at the Empress, as your complaints are very personal interaction specific. I am however unsure what you are referencing when you say it’s become ‘commercial’, as... More 

Fairfax County, Virginia
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed October 12, 2014

Stayed a number of times in the past over ten year period. Recently stayed a day and found it is not longer the same place. Room rates use to be a little lower than others, no more. Noticed things needing repair. Just doesn't seem the same anymore.

Was this review helpful? Yes
j w, General Manager at Empress Motel, responded to this review

Hi – Sorry to hear that your one night stay was not the same that it used to be. Yes, there have been some changes, but all have been improvements to the property. I hope you noticed that the pool is cleaned every morning and kept up throughout the day, we have updated all locks to the use of electronic... More 

York, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 26, 2014

We have been quest at the Empress for over 15 years and this year after finding out the Empress was sold we were a little worried. Well, our fears were justified. The place is not kept up like it was before, parking lot dirty, pool not cleaned properly, no one cleaned up around the whole place. The rooms are missing... More 

Was this review helpful? Yes 5
j w, General Manager at Empress Motel, responded to this review

You wrote this review literally the day you arrived at the Empress for a 5 day stay. Not sure how you can make the above statements merely hours after arriving. Since you wrote your above review, we assume you have noticed that the parking lots are cleaned daily, just as they were previously. In addition, the pool is cleaned EVERY... More 

Pine Grove, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 25, 2014

We had a great time at the empress motel the room was very clean the pool was also very clean had no problems everyone was friendly enjoyed are stay would definitely stay again . Everything we needed was within walking distance very close to the beach .

Was this review helpful? Yes 3
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