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All 1 New Carrollton hotels

Metro Points Hotel - Washington North

3.0 of 5 Hotel   |   8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
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Ranked #1 of 1 hotels in New Carrollton
A recent review
5 of 5 stars Reviewed July 25, 2014
Regina R Fort Washington, Maryland
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281 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
There are newer reviews for Metro Points Hotel - Washington North
See the most recent reviews
Fort Washington, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

I stayed here for the weekend of May 17 for my daughter's prom. The front desk manager Nora Larry was so very helpful with assisting us with the preparation of this hectic day. I truly appreciate her southern hospitality and bubbly personality!!!! I definitely recommend this hotel for the location off of the highway and the surrounding eateries in walking... More

Was this review helpful? Yes 1
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Regina G: We are thankful to you for staying with us and for sharing your experience with our future guests. Our front office manager Ms. Nora will get your compliments about her great customer services skills. We look forward to welcoming you back in the near future. Respectfully, More

Portage, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

We stayed during our weekend trip to DC and we found this hotel very nice. Lobby and Cafe is something you see first when you enter and that did set our expectations with the hotel and when we reached our room, it was upto it. Location is very good with a lot of restaurants nearby. The IHOP within the hotel... More

Was this review helpful? Yes 1
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Ashish S: Thank you very much for your honest review about our property. We pride ourselves to provide a high quality customer service. We will be waiting for your return in the near future. Best Regards, More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014 via mobile

While staying at the hotel on July 13th I became very sick. Being from out of town and by myself I didn't want to be in a hospital in another state. But my conditions wouldn't and I had no choice but to seek medical assistance. The employees of this hotel went into action, they checked on me while I was... More

Was this review helpful? Yes 2
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Worktrain: Thank you so much for sharing your honest comments about your stay. We are so glad and relieved to know that you are doing great after the medical emergency> Hashly along with Nora Larry definitely did a wonderful job keeping your family informed the whole time, our hotel is so lucky to have them with us. Looking forward... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 15, 2014

This was the third hotel we stayed at for the week and it was one of the best! The bathroom needed work and I didn't like the TV Wall Unit / Desk thing. I don't know if the walls were thin or we just had a loud neighbor. Some of the doors in the hallway looked like someone one tried... More

Was this review helpful? Yes 1
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Amos B. Thank you for your loyalty to Metro Points Hotel. We are so happy that we always meet and or exceed your expectations. Our friendly staff will be so glad to see you back soon. More

Hamilton, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 13, 2014

We stayed here early to mid-July and it was nice. We liked the central location (close to DC and BWI), and the complimentary shuttle to the Metro station was very helpful. The staff was also very nice and helpful. The rooms were clean and the breakfast was decent. The bathroom was very plain and looked like it could use a... More

Was this review helpful? Yes 2
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Megan R: Thank your for your feedback. It was our pleasure to host you during your visit from Canada. Please accept our apologies for the unfortunate issue with the shower head, I was assured by engineering that the problem has been fixed so our next guests can enjoy a nice shower when returning from sightseeing. Looking forward for your... More

Contributor
18 reviews 18 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 10, 2014

We stayed at the Metro Points on our trip to DC. It was convenient and inexpensive. The lobby was clean and modern and the staff was helpful and friendly. The hotel offered a complimentary hot breakfast, not continental. The rooms were a generous size and were comfortable, but they were in need of renovation. The carpet and flooring was badly... More

Was this review helpful? Yes 1
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Bandesand: Thank you for sharing your experience with us and our future guests. We really appreciate your kind words about our beautiful hotel. Please accept our sincere apologies regarding the leak in your mother's room. We are positive that you will be returning to us in the near future. Best Regards, More

Arab, Alabama
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 28, 2014

Great location, love the complimentary shuttle to the Metro station, good breakfast buffet and excellent small restaurant on side. We stayed one night and were very pleased, recommend all the way. Staff was friendly and accomodating. Our bill was accurate and nothing was charged extra.

Was this review helpful? Yes 4
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Dear mb280688: Thank you for sharing your great experience with us. Our staff really appreciate it. Our complimentary breakfast is indeed great with many options to choose from. We really appreciate your recommendations to others. We look forward for your return. Best Regards, More

Nokomis, Florida
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 27, 2014

Adequate but nothing special. Housekeepers kept throwing away personal items with no attempt to replace by management, three separate incidents Band played till 2 or3 am 2 nights in a row forget about sleeping

Was this review helpful? Yes 1
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Rockystheman: Thank you for your comments. Please accept our apologies regarding these incidents but are you sure you are posting this review for the right property? Our management team have no knowledge of these incidents. 1) No records of property damage to any guests belongings. 2) We never had any bands at our property. We will really appreciate if... More

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 25, 2014

I have stayed at this hotel on many occasions over the past year +. I have always left with a smile on my face and with a feeling that I have been taken care of thoroughly. From the time you walk in, you are always greeted with friendly faces – be it by the caretaking staff of the hotel, the... More

Was this review helpful? Yes 3
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Dwamb: Thank you for taking the time to write your review. We really appreciate the words: "home away from home". You are absolutely right about our renovations, we have exceeded the expectations of many guests. Our staff will make sure we keep on providing you with the same quality service as usual. Looking forward for your return. Best wishes, More

Portsmouth, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 25, 2014 via mobile

Stayed here for 3 nights. Stay was reasonable. The hotel is comfortable, not plush and has a reasonable bus service to the Metro. However, on checking out I was informed I would be billed for adult movies that were attributed to my room. Despite the fact that I explained to the clerk and the manager that I was in a... More

Was this review helpful? Yes 4
Fernando B, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Simon T: Thank you for sharing your comments and experience with us. As we informed you at check out time we were able to dispute 2 of 6 movies ordered by your son. We understand it was an innocent mistake but unfortunately our system does not allow us to disputes movies if they are played for more than 5... More

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Additional Information about Metro Points Hotel - Washington North

Address: 8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
Phone Number:
Location: United States > Maryland > New Carrollton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Metro Points Hotel - Washington North 3*
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Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Four Points
New Carrollton Sheraton

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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Metro Points Hotel-Washington North, is the ideal full service hotel for individuals or groups looking to visit the Washington, DC Metro area…without having to pay the high rates of Washington, DC. New boutique style public spaces & guest rooms will wow you as you walk in through our front doors. Located about ¼ mile from the New Carrollton METRO station, giving you access to Washington, DC and other DC areas within minutes, without the hassle of the traffic and parking nightmares. Free automobile as well as bus parking on the premises. Our guestrooms at Metro Points Hotel-Washington North feature 32-inch LCD TVs with satellite channels and pay movies, as well as desks with ergonomic chairs. All guest rooms also have safes to accommodate laptops, coffee/tea makers, and wireless high speed internet access is complimentary. The Metro Points Hotel-Washington North is a part of a new development that has a shopping center with a verity of food outlets like IHOP®, Five Guys Burgers®, Starbucks®, and more. Without the worries of high franchise fees from a major hotel chain, the Metro Points Hotel-Washington North is able to offer you low rates and a commitment to focus on the services and quality that you would appreciate. ... more   less 
Number of rooms
197

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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