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Metro Points Hotel - Washington North

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8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
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1 room 1 adult
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Metro Points Hotel - Washington North
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307 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed 1 week ago

It is a nice place to stay, The room was a nice, the internet was good, 32" flat screen tv, good amount of cable stations. However, when i arrived at 12:30, I was told that if i wanted to get my room then, it would be an additional charge of $50. to get the room then. But if i waited... More 

Helpful?
Thank Terry B
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Terry, Thank you for sharing your review. We appreciate your feedback and it was a pleasure to host you on your recent visit to Maryland. We are delighted that you enjoyed all of the amenities and your time with us. Like most hotels, our check-in time is 3:00pm, and as such, we are happy to store luggage for those... More 

Orangeville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel for a gymnastics competition and to see the museums in D.C. The staff was very friendly and helpful. The hotel is older, but the room was super clean and hotel was close to anything you need. EXCELLENT and inexpensive food in the restaurant. We paid $69/night. Will definitely stay here again next year.

Helpful?
1 Thank Shanna R
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Hi Shanna, Thank you for sharing your review. We are glad you had an opportunity to attend the competition, and get out to enjoy all that DC has to offer. One of our favorite museums is the Spy Museum in downtown DC. We appreciate your feedback and are delighted to read that that our team won a gold medal in... More 

Acushnet, Massachusetts
2 reviews
3 of 5 stars Reviewed December 29, 2015

The staff is great, the food average, the rooms are dated, beds suck, maid service, barely adequate, Wi-fi spotty and honestly, most times cannot stream anything. Area around is poor, few options tho.

Review collected in partnership with this hotel

Helpful?
Thank roger p
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Roger, We appreciate you taking the time to share your review, we are thrilled to learn that you enjoyed your engagement with our team members. I would like to speak with you personally to both extend my sincere apologies for any shortcomings and learn more about your stay, as the experience you have detailed is certainly not reflective of... More 

AmarettoSour
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 27, 2015

Not best for business travel. The Shuttle service they offer is limited and the times changed based on how their feeling that day. I arrived at the New Carrollton Station around 2;00 I spoke with the hotel I am near the station once I arrive was never informed day prior to arriving or the day of that I would have... More 

Helpful?
1 Thank Giavonni C
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Giavonni, Thank you for sharing your review with us. Please accept our sincere apologies for the delayed shuttle bus, as this is certainly not our standard. We will be looking into the reason for the delay to ensure those things that are within our control do not repeat themselves. I would like to speak with you in greater detail... More 

Travelers are raving about these New Carrollton hotels

New York City, New York
1 review
5 of 5 stars Reviewed December 23, 2015

Perfect hotel perfect hotel. Great service, comfortable, friendly staff, good breakfast. Close to restaurants and shopping. Better than other places in the area and great price. Would highly recommend

Review collected in partnership with this hotel

Helpful?
Thank danwZ9205IR
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear DanwZ9205IR, Thank you for your five-star review. We are thrilled that you enjoyed your stay with us and appreciate your endorsement. We hope to one day welcome you again. Warm Regards, Metro Points Hotel More 

1 review
3 of 5 stars Reviewed December 17, 2015

Arrived early...Room was not ready or reserved...Room reserved was ok, mismatched light fixtures, needs a new phone that works, room key did not work, had to go downstairs 3 times to get service help, door fixture was loose...room needs improvement.

Review collected in partnership with this hotel

Helpful?
Thank JAI H
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Jai, Thank you for sharing your review. Your feedback is certainly greatly appreciated. Please accept our apologies for any inconvenience caused by the malfunctioning room lock, but we are pleased to know that it was corrected. Should your travels bring you back to the DC area, we hope you will allow us another opportunity to host you and provide... More 

Level Contributor
8 reviews
4 hotel reviews
5 of 5 stars Reviewed December 17, 2015 via mobile

We had guest passing by for a short stay. Because we are downsizing we were unable to accommodate our guests, so we placed them in a near by hotel, metro points hotel. The staff was super great especially Kevin Beard who was helpful and funny. He provided us with Restaurant and bar suggestions. The room was clean and fresh, and... More 

Helpful?
Thank Andrea F
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Andrea, We appreciate you entrusting us with your guests and we thank you for sharing your review. We are delighted that our central location proved to be convenient for you and that you enjoyed the hospitality of our team. We thank you for taking the time to share, and we look forward to welcoming more of your friends and... More 

Yonkers
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 6, 2015

The Metro Points Hotel was a very comfortable place to stay. The staff was very helpful and the room was very comfortable. The complimentary breakfast was tasty as the atmosphere was very pleasant. I would absolutely stay there again.

Helpful?
Thank BillyS876
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Hi Billy, We appreciate your kind review and are pleased to learn that you enjoyed everything from our staff to the guest room, location and breakfast. We thank you for your feedback and look forward to welcoming you back again soon. Warm Regards, Metro Points Hotel More 

Hampton, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 21, 2015

The room was ok but the bathrooms was nasty i bought my own cleaning products and dusted and cleaned my own room the toilet kept running all night and the tub would not drain i had to take a shower in standing water i called and no one called me back im highly upset

Review collected in partnership with this hotel

Helpful?
Thank joya051
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Joya051, Thank you for taking the time to share your review with us, and please accept our sincerest apologies for the condition of your room. We pride ourselves on cleanliness and find that it is often a feature that other guests compliment. With that said, you were obviously checked into a room that was not yet ready to welcome... More 

Brooklyn, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed November 21, 2015

My family and I just visited Metro Points Hotel a few days ago. I am happy to report that our stay was very pleasant. After driving around for almost 3 hours in the DC area trying to find some place to stay, we decided the head into Maryland. No particular destination, we just wanted to find a place near DC... More 

Helpful?
Thank Shamika T
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Hi Smakia, We appreciate you taking the time to share your review and we are tickled that we proved to be an ideal home-away-from-home for you, your Nana and your father. You suggested that we will likely become your "Choice" hotel when visiting the area, so we look forward to welcoming you back again soon. In the mean time, thank... More 

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