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Metro Points Hotel - Washington North

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8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
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2015 SUMMER SALE
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Metro Points Hotel - Washington North
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Metro Points Hotel - Washington North
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222 reviews from our community

Traveler rating
    65
    74
    35
    21
    27
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65
44
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29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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    (222)
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    (61)
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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Usually when I stay at this hotel it is a great stay but this time the service was horrible. The front desk staff were great!!! But the housekeeping staff is terrible. The towels in my room smelled completely of bleach. I complained to the front desk and they sent up the housekeeping supervisor. She didn't say anything or apologize. She... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After the fire the red cross located this hotel. The staff is amazing and the rooms are great. The rooms are clean and its easy to get to. They have accommodated my family and I since February 28. They have been like family to us.

Was this review helpful? Yes 1
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Booked through their website and received confirmation email. But when I tried to cancel the reservation I was told I had to go through a third party website (that they use and don't tell you) who couldn't find my reservation and requested an itinerary number which I never got. Took over an hour to sort out a simple cancelation.

Was this review helpful? Yes 1
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Scott W: We are very sorry that you had issues cancelling your reservation, Our website has a link that says AMEND RESERVATION which is meant to help our guests to modify or cancel a reservation. We hope you give us another chance in the near future and hopefully you can share your real experience with us. Tripadvisor users love... More 

Baltimore, Maryland, USA
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel doesn't have anything exceptional - but you can't beat the location! They provide a shuttle to and from the New Carrollton metro stop - but you have to time it correctly. The rooms are clean and have the basic amenities you would need. There definitely needs some additional updating to the tubs and floors - but all livable... More 

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METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

macorbett0902: We really appreciate your review. Our team is carefully reading it and will take the proper steps to ensure your next stay is perfect. If you need me to book your next stay please email me at fernando@metropointshotel.com Respectfully, More 

Knoxville, Tennessee
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel as a school trip to D.C. It was booked through a travel company so I wasn't sure what to expect. The rooms were clean, beds were comfortable. Breakfast was so-so...not a lot of healthy choices. We stayed here for two nights while touring D.C. It took us about 20 minutes to commute.

Was this review helpful? Yes 2
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Oakdalemom: It is always our pleasure to have so many school groups during the cherry blossom/spring break season. For us safety is a huge priority therefore we reserve special parking for the buses so the kids don't have to unload their luggage and walk in the middle of traffic, we serve their breakfast in a different area so the group... More 

yadkinville,nc
Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 26, 2015

Good all around.. Beds comfy, clean, breakfast good and fantastic Ppl working there...the only down side was the hot water isn't as hot as it should....and the drive from there to Washington DC was crazy...but would definitely stay again someday....

Was this review helpful? Yes 2
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Mommaofthree: Our team is very happy to read your wonderful review about Metro Points Hotel. We have to admit that we used to have hot water issues but it is my pleasure to announce you that we have solved the problem. I hope you give us another chance so we can prove it to you. If you would like me... More 

Trenton, New Jersey
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 26, 2015

We stayed at the hotel just one night on the way to Washington, DC. However, the visit was enjoyable. Nice and clean room, comfortable bed. As we were tired after a long day, we did not want to go far for dinner. Hotel has a restaurant and a bar on premises, and selection on the food menu is decent. The... More 

Was this review helpful? Yes 1
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Helen_Jersey2009: Thank you very much for choosing Metro Points for your accommodation needs during your trip, we know there are so many options to choose from and we really appreciate your loyalty. We will make sure your feedback is shared with our restaurant staff member, they will love it. Hope to see you again soon . More 

Pgh, Pa
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 18, 2015

I was a bit nervous about staying here after reading the reviews but we had a great stay. I stayed here with my teenage kids for three days. This was great because we parked our car in the hotel parking lot and took the Metro into the city every day. The Metro is about 1 mile away and the hotel... More 

Was this review helpful? Yes 2
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings MaryPgh_Pa: Thank you for choosing Metro Points for your accommodations needs. I have shared your kind words with our team. Our hotel is recently renovated and we are happy that we've met all your expectations. If you need help booking your next stay don't hesitate to contact me at fernando@metropointshotel.com and I will be very happy to book your... More 

London, United Kingdom
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed March 13, 2015

We stayed here for 2 nights in September while visiting Washington DC. The hotel is a good property due to it historically being part of the Sheraton chain I believe. But the service and food is of a low budget hotel. Either way all we were after was a clean comfortable hotel with easy access to Washington DC at a... More 

Was this review helpful? Yes 1
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Hello sherveen: Thank you for sharing your feedback. first and foremost, I am happy that you enjoyed mostly everything during your stay. We will share your comments with our new chef so we can make the proper adjustments. We know that there are many hotels to choose from and we would love to have you back on your next trip... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2015

I had a birthday celebration at the Metro Points Hotel and it was an absolute success. The Event Planner was very pleasant and accommodating. The front desk staff was welcoming and helpful. They responded to all of our needs. The catering staff was efficient and professional. Everyone that attended the event had an absolutely wonderful time. They delivered on their... More 

Was this review helpful? Yes 1
METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Christie D: Thank you very much for taking some of your valuable time to post this review. We are thrilled to hear that the event was a success. We hope to have the honor to host every event of yours in the near future. Our Sales Coordinator Nuvia C. is very pleased to know that we were able to... More 

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