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All 1 New Carrollton hotels

Metro Points Hotel - Washington North

3.0 of 5 Hotel   |   8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
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Metro Points Hotel - Washington North
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A recent review
3 of 5 stars reviewed 3 weeks ago
bgandl1 Arlington Heights, Illinois
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252 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Ann Arbor, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I admit it is the cheapest hotel around the area. Don't expect too much. The good things about the hotel are the shuttle service to the metro, good breakfast, convenient location right off the high way. The bad things about the hotel are poor room cleaning, moldy smell, poor bathroom (no bar for hanging towels or clothes, no ventilation). I... More

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Salisbury, Maryland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed here on 3/28/14 with a friend to attend a concert in DC since all the hotels near the venue were booked. The customer service was great when I first checked in. I was greeted kindly by a young woman who gave me the keys to a room on the fifth floor. The room had a moldy smell to it... More

Was this review helpful? Yes 1
Arlington Heights, Illinois
Top Contributor
55 reviews 55 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Inadequate water pressure and hot water. Still, this was as good a value as I have ever experienced. Its proximity to the metro station and free convenient shuttle made it a perfect stay. The room was gorgeous. The breakfast buffet was inconsistent. One morning, everything tasted off. The other two mornings, it was terrific. The staff was great. There are... More

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Contributor
18 reviews 18 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 13, 2014

This was my second stay at Metro Points Hotel, and for the price, it is actually a pretty nice hotel. Everything seems to be kept up for the most part, and the customer service will make you feel like you're staying at a four-star hotel. The front desk staff was especially friendly. I was attending a conference at the National... More

Was this review helpful? Yes 4
Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review

Dear Kevbo1987: We want to thank you for your great comments about your stay. For the last 4 months we have been making so many improvements and for sure one the them was the wi-fi, we know how important it is for everyone to be able to access the internet without any issues. We will make sure we share your... More

Ithaca
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

My husband and I stayed here two nights and found the hotel to be above our expectations! Everything from the pleasant staff, clean, upscale rooms, high quality food with moderate prices and generous portions, each time we came down to the lobby we were pleased! Wine was even priced to our liking and served in good sized wine glasses. Wait... More

Was this review helpful? Yes 1
Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review

Dear Javarain: I am so happy yo hear you had a GREAT EXPERIENCE at Metro Points Hotel. I will be sure to share your kind words about our staff , and I hope you visit us again soon. More

2 reviews
5 of 5 stars Reviewed February 3, 2014 via mobile

I love the staff at this hotel they are really nice and professional. I've been staying at this hotel a number of times over the past three years. The hotel rooms are very clean and the staff amazing. The prices are reasonable reasonable and you're crazy if you don't love this hotel. The hotel manager is very responsive. I've had... More

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Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review

Dear Guest: I am pleased to read your kind review and comments about our hotel. I want to personally thank you for considering our hotel your home away from home. We will always be waiting for your return at anytime, hopefully I can meet you in person during your next visit. More

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 25, 2014

The hotel is not bad, the front desk staff does need to smile and be a bit more friendly, the rooms are nice and clean, plumbing is kinda old though. The shuttle to the metro station is a great plus and also breakfast. Make sure you go early to find a place to sit. There's a supermarket across the street... More

Was this review helpful? Yes
Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review

Dear Guest: We are thrilled to know that your stay was very pleasant. We will make sure we share your comments with our team, so we can keep providing the best customer service to all our loyal guest. We will be waiting for your return. You may contact me directly if you have any questions or concerns at (301) 322-6720.... More

Largo, Maryland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 31, 2013

I recently had reservations to stay at this hotel and attend a New Year's Eve event. After checking in I heard that the new year eve event had been moved. I called the front desk, who confirmed that it was cancelled. I asked if I could get a refund. After I brief wait they said they would refund my money.... More

Was this review helpful? Yes 1
Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review

Dear Guest: Thank you for your feedback regarding your stay. I want to offer you my sincere apology for the event that was cancelled, our hotel is completely separate from all the events being booked, we have no control of the cancellations or changes to any of them . The planners were supposed to informed the attendees about the changes.... More

Boston, Massachusetts
Top Contributor
89 reviews 89 reviews
71 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 20, 2013

Metro Points Hotel-Washington provides complimentary shuttle service to the Carrolton Metro station. Exhibit space and 6 meeting rooms are available. A lobby American restaurant serves free continental breakfast and includes a wonderous bar.The business & fitness centers are open 24 hours a day. Additional dining options are on the premises. Wireless Internet access is available in public areas and guestrooms.

Was this review helpful? Yes
Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review

Valuable Guest: We want to thank you for sharing your great experience while with us. We give our best every day to earn this type of review and honest comments about our hotel. Our staff will be waiting for your return. If you have any special request or questions don't hesitate to contact me directly Best regards, More

Newburgh, New York
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 19, 2013

Check in: 11/23/13, out: 11/24/13 At arrival, I was not acknowledged by the front desk clerk. Our room had no heat, the hallway had a leak with a waste basket catching the drip. We asked for extra pillows and towels but was told that housekeeping had gone home for the night and they don't have access. We asked for another... More

Was this review helpful? Yes 4
Fernando B, General Manager at Metro Points Hotel - Washington North, responded to this review

Dear Guest: Thank you so much for your comments regarding your stay. Please accept our sincere apology regarding the issue with your keys. We tried our best to accommodate you and to send your keys as fast as possible but sometimes it doesn't turn out as we expect it. We hope you give us another opportunity in the near future.... More

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Additional Information about Metro Points Hotel - Washington North

Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Sheraton
New Carrollton Four Points
Address: 8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
Phone Number:
Location: United States > Maryland > New Carrollton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in New Carrollton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Metro Points Hotel - Washington North 3*
Official Description (provided by the hotel):
The Metro Points Hotel-Washington North, is the ideal full service hotel for individuals or groups looking to visit the Washington, DC Metro area…without having to pay the high rates of Washington, DC. New boutique style public spaces & guest rooms will wow you as you walk in through our front doors. Located about ¼ mile from the New Carrollton METRO station, giving you access to Washington, DC and other DC areas within minutes, without the hassle of the traffic and parking nightmares. Free automobile as well as bus parking on the premises. Our guestrooms at Metro Points Hotel-Washington North feature 32-inch LCD TVs with satellite channels and pay movies, as well as desks with ergonomic chairs. All guest rooms also have safes to accommodate laptops, coffee/tea makers, and wireless high speed internet access is complimentary. The Metro Points Hotel-Washington North is a part of a new development that has a shopping center with a verity of food outlets like IHOP®, Five Guys Burgers®, Starbucks®, and more. Without the worries of high franchise fees from a major hotel chain, the Metro Points Hotel-Washington North is able to offer you low rates and a commitment to focus on the services and quality that you would appreciate. ... more   less 
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