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Metro Points Hotel - Washington North

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8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
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1 room 1 adult
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Metro Points Hotel - Washington North
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311 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

The Metro Points Hotel in New Carrollton, MD, was decent at best. I needed a place to stay while my home was getting painted. The room was clean and nicer than I imagined. The front desk person was very nice and helpful. The hotel was in short proximity of everything I MAY have needed if I had to stay there... More 

Helpful?
Thank MonnyMon
MADISONVILLE
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Older hotel that was clean and comfortable. Shuttle to DC Metro Rail every 30 minutes with short notice given to front desk. Breakfast of eggs, sausage, hash browns, cereal, toast, milk, juice, and coffee served on China hit the spot. Grocery stores and restaurants just a few steps from hotel. Free WiFi and on site bar ok. For the price... More 

Helpful?
Thank GERALD J
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Gerald, We are delighted to have exceeded your expectations and we are delighted to know that you thoroughly enjoyed yourself. Please come visit again soon! Yours in Hospitality, Metro Points Hotel More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 3 days ago NEW

This past weekend, a friend and I stayed at this establishment for a weekend conference. To be generous, the premises looks acceptable. It seems like it's trying to be up-scale but failing miserably. Customer Service was the absolute best part about this place - very kind people work here. On to the actual stay.. On night 1, we went to... More 

Helpful?
Thank 935hamedaa
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear 935hamedaa, We appreciate you taking the time to share your review with us. We pride ourselves on having the best hospitality team in the area, and we are delighted to learn that our team took great care of you. Please accept our sincerest apologies for any noise created by other guests. We certainly act swiftly to resolve these situations... More 

1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

I've stayed at this place over 20 times before they changed it to metro points , I had issues each time I stayed at this place ... my girlfriend was PREGNANT one time and they kicked us out of the hotel because of the smell of smoke that wasn't even coming from our room leaving us out walking to another... More 

Helpful?
Thank WillardoJr
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings WillardoJr, Thank you for sharing your review with us. It's always a pleasure to received feedback from our guests, especially someone who has stayed with us for so many visits. With that said, it concerns us to the feedback you have shared on your most recent visit with us. Having been with us so many times, I am sure... More 

Travelers are raving about these New Carrollton hotels

1 review
3 of 5 stars Reviewed 2 weeks ago

It is a nice place to stay, The room was a nice, the internet was good, 32" flat screen tv, good amount of cable stations. However, when i arrived at 12:30, I was told that if i wanted to get my room then, it would be an additional charge of $50. to get the room then. But if i waited... More 

Helpful?
Thank Terry B
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Terry, Thank you for sharing your review. We appreciate your feedback and it was a pleasure to host you on your recent visit to Maryland. We are delighted that you enjoyed all of the amenities and your time with us. Like most hotels, our check-in time is 3:00pm, and as such, we are happy to store luggage for those... More 

Orangeville, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel for a gymnastics competition and to see the museums in D.C. The staff was very friendly and helpful. The hotel is older, but the room was super clean and hotel was close to anything you need. EXCELLENT and inexpensive food in the restaurant. We paid $69/night. Will definitely stay here again next year.

Helpful?
1 Thank Shanna R
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Hi Shanna, Thank you for sharing your review. We are glad you had an opportunity to attend the competition, and get out to enjoy all that DC has to offer. One of our favorite museums is the Spy Museum in downtown DC. We appreciate your feedback and are delighted to read that that our team won a gold medal in... More 

Acushnet, Massachusetts
2 reviews
3 of 5 stars Reviewed December 29, 2015

The staff is great, the food average, the rooms are dated, beds suck, maid service, barely adequate, Wi-fi spotty and honestly, most times cannot stream anything. Area around is poor, few options tho.

Review collected in partnership with this hotel

Helpful?
Thank roger p
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Roger, We appreciate you taking the time to share your review, we are thrilled to learn that you enjoyed your engagement with our team members. I would like to speak with you personally to both extend my sincere apologies for any shortcomings and learn more about your stay, as the experience you have detailed is certainly not reflective of... More 

AmarettoSour
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 27, 2015

Not best for business travel. The Shuttle service they offer is limited and the times changed based on how their feeling that day. I arrived at the New Carrollton Station around 2;00 I spoke with the hotel I am near the station once I arrive was never informed day prior to arriving or the day of that I would have... More 

Helpful?
1 Thank Giavonni C
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Giavonni, Thank you for sharing your review with us. Please accept our sincere apologies for the delayed shuttle bus, as this is certainly not our standard. We will be looking into the reason for the delay to ensure those things that are within our control do not repeat themselves. I would like to speak with you in greater detail... More 

New York City, New York
1 review
5 of 5 stars Reviewed December 23, 2015

Perfect hotel perfect hotel. Great service, comfortable, friendly staff, good breakfast. Close to restaurants and shopping. Better than other places in the area and great price. Would highly recommend

Review collected in partnership with this hotel

Helpful?
Thank danwZ9205IR
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear DanwZ9205IR, Thank you for your five-star review. We are thrilled that you enjoyed your stay with us and appreciate your endorsement. We hope to one day welcome you again. Warm Regards, Metro Points Hotel More 

1 review
3 of 5 stars Reviewed December 17, 2015

Arrived early...Room was not ready or reserved...Room reserved was ok, mismatched light fixtures, needs a new phone that works, room key did not work, had to go downstairs 3 times to get service help, door fixture was loose...room needs improvement.

Review collected in partnership with this hotel

Helpful?
Thank JAI H
Management_Team_365, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Jai, Thank you for sharing your review. Your feedback is certainly greatly appreciated. Please accept our apologies for any inconvenience caused by the malfunctioning room lock, but we are pleased to know that it was corrected. Should your travels bring you back to the DC area, we hope you will allow us another opportunity to host you and provide... More 

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