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Metro Points Hotel - Washington North

3.0 of 5 8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
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Metro Points Hotel - Washington North
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Metro Points Hotel - Washington North
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184 reviews from our community

Traveler rating
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    30
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    20
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54
36
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26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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London, United Kingdom
Contributor
18 reviews 18 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here with 3 friends on our visit to Washington DC. Our choice to stay here was due to the fact that it was 20-30mins by metro to the centre of DC from the New Carrollton train station and the commute and cost of the hotel was cheaper at the time than staying in DC itself. The hotel appears... More

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Adelaide, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

This is my second time at the Metro Points, after a brief stay four years ago. The only negatives I have, are that when you book on a third party website, you might be misled into believing a rollaway bed is available - the Maryland fire code prevents this - and there are no on-site washers/dryers (though there are several... More

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Brooklyn, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

I commute to work on a weekly basis and stay at this hotel regularly. The front desk staff is very professional and aware. When you enter the presentation and view is fabulous. You immediately feel the ambiance of the hotel which basically tells the quality of what you will receive. The front desk staff is trained appropriately and greet you... More

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1 review
2 of 5 stars Reviewed 3 weeks ago

I obtained a reservation for Nov 1, 2014. Checked in on that date and checked out Nov 2. On Nove 3 I realized I had been charged twice. Called the hotel who transfered me to Harold. Harold explais he only sees one charge. I ask if he wants to see a copy of my credit card statement he says no.... More

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1 review
5 of 5 stars Reviewed 3 weeks ago

I have been coming to this hotel for almost 3 years every week, They have renovate most of the areas of hotel .. Now it is time for the rooms . They are old, but clean, the staff is like family to me, very polity you see them always with a smile on their faces . Shuttle service to the... More

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METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Dear Mr. George: Thank you for being our loyal guest for the last 3 years. It is so nice to keep seeing you every week. Our professional and courteous staff will always be ready for your arrival and of course your favorite suite. We hope to keep on having you as our preferred guest for many more years. We will... More

New Carrollton, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Although I rarely take the time to write reviews, I felt OBLIGATED to share the experience I had at the Metro Points hotel. Believe it or not, the initial stay was substandard. Due to a booking error, I had a 3am visit from ANOTHER hotel guest who was given the key to my room. That was the first time this... More

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METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

MChappell987: We would like to thank you for your 5 star review. Your feedback is very important to us so we can continue providing our best customer service to all our future guests. Is is very pleasant to know that our hard work pays off. We look forward welcoming you in the near future. If you have any special requests... More

New Jersey
1 review
5 of 5 stars Reviewed 4 weeks ago

I commute to work on a weekly basis and love staying at the Metro Points. The staff is awesome and always friendly. They know me on a first name basis and make sure everything is always perfect. Nora is beyond accommodating and a few times was able to help me change my reservation so I didn't lose it.

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METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Greeting Christian L: Thank you for your 5 star review. We are happy to hear that you lover our hotel and that we are able to recognize you by your name already. You are absolutely right about Nora Larry our front office manager, she is a great and we are very lucky to have her in our team. We look... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I have been coming to this hotel for years, hotel is old, but clean, staff is like family, and very courteous to everyone. Shuttle service to the metro, as well as the free breakfast are a plus. For the price you just can`t beat this hotel. Also very safe. Jerry C.

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METROPOINTSHOTEL, Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Mr. Jerry: For the last 7 years it has been our pleasure to have you as our loyal guest. We truly hope to have you with us for a long long time. Our staff will always provide you with the best service that you deserve on every of your visit from Detroit. Respectfully, Fernando B Operations Manager. More

Independence
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2014

Husbands comments: room was nothing special and they never cleaned our room once. Not many TV stations available and I wanted to watch the NLCS but had to go elsewhere. The staff was VERY friendly and went out of their way to accommodate us. Wifes comments: we arrived 1 day earlier than scheduled and they were able to accomodate us,... More

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METROPOINTSHOTEL, Guest Relations Manager at Metro Points Hotel - Washington North, responded to this review

Greetings Pdecker74: Thank you for taking the time to review our property. Please allow me to express my sincerest apologies regarding the room service, I have communicated your comments with our housekeeping department to ensure this doesn't happen again. We really appreciate your business, our friendly staff will be ready for your prompt return. Best Regards, More

Winter Haven, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 18, 2014

I chose Metro Points because it was central to all my planned excursions. The junior suite was huge and the mattress as comfortable as my mattress at home. It was on the sixth floor and my only negative comment is it took hot water awhile to get to the shower head. In more than 60 years of staying in hotels... More

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METROPOINTSHOTEL, Guest Relations Manager at Metro Points Hotel - Washington North, responded to this review

Dear Earl N: Thank you for taking the time to post about your recent stay. While I am pleased to read that you found our service and rooms to have met your expectations, I'd like to apologize for the water taking too long to get hot. I have forwarded your great compliments about our housekeeping staff. If you have the... More

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Additional Information about Metro Points Hotel - Washington North

Address: 8500 Annapolis Road, New Carrollton, MD 20784 (Formerly Four Points by Sheraton New Carrollton)
Phone Number:
Location: United States > Maryland > New Carrollton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Metro Points Hotel - Washington North 3*
Number of rooms: 197
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Also Known As:
Four Points New Carrollton
Sheraton New Carrollton
New Carrollton Four Points
New Carrollton Sheraton

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