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Extended Stay America - Baltimore - Timonium

2.5 of 5
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9704 Beaver Dam Road, Lutherville Timonium, MD 21093
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Extended Stay America - Baltimore - Timonium
Best prices for: 1 room 1 guest
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A recent review
5 of 5 stars Reviewed August 28, 2014
Al-Brenda S Dahlonega, Georgia, United States
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59 reviews from our community

Traveler rating
    19
    7
    5
    10
    18
See reviews for
11
3
8
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Baltimore - Timonium
See the most recent reviews
Dahlonega, Georgia, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

I have spent most of my life living in Hotels and Motels while traveling for work. This stay has been the most pleasant I have ever had. This staff went above and beyond to make my stay as comfortable as possible. I want to give my sincerest thanks to the management and staff for the months I spent there and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of your stay. I am so thrilled to read that you were pleased with our staff and that we made your stay very comfortable. Thank you so much for your excellent feedback and kind words. Thanks to your feedback, we can continue to work on providing an exceptional stay for... More 

Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 26, 2014

My significant other and I really are enjoying our stay at this hotel. The staff is very accommodating, helpful, and friendly. We asked to switch rooms soon after arriving. There wasn't anything wrong with the room...we just wanted more space. They found another room within fifteen minutes. The hotel is newly renovated and has a spacious kitchen. Lots of counter... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of your stay. We are proud of our staff for being accommodating, helpful, and friendly. We are glad that you enjoyed your spacious kitchen and newly renovated room. Thank you again for your kind words. We look forward to seeing you again soon. More 

Virginia Beach, Virginia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 16, 2014

Not Clean and Smells. No Lounge area inside and no where to hang out with your group. Understaffed at front desk. Didn't even have a lobby restroom for guests. Friends found body hairs and food crumbs in what was supposed to be a freshly made bed. When they complained, they front desk didn't do anything so my friend had to... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am very disappointed to hear about the cleanliness issues and odor in your room. In response to your feedback, I will be meeting with our housekeeping staff to share your comments with them and review our cleanliness... More 

Travelers are raving about these Lutherville Timonium hotels

Bergenfield
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 7, 2014

As we walked in, the room looked decent and comfortable. Then I settled in and went to the bathroom. The bathroom was VERY unclean! I was actually surprised because it doesn't even look like someone came in here before we checked in to clean it up. The toilet had stains, the bathtub drain had hair, and the counter was filled... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your bathroom area and your microwave were not cleaned properly. To make sure this doesn't happen again, we are calling a staff meeting to address this problem right away. We will also be... More 

Cobleskill
Contributor
19 reviews 19 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 27, 2014

the prices was way to much for a fidge and a stove the rest of the room was just average and maybe even small for and extended stay. if I was staying longer I would expect more. plus no maid services or clean towels unless you do it yourself is a pain in the but. the to go breakfast was... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Arthur - Your review for our hotel was recently brought to my attention. The situation you described regarding our housekeeping service and grab-and-go breakfast is truly regrettable. I am very sorry that we did not meet your expectations. We will keep your feedback in mind, though, as we continue to make improvements to our services and offerings. Please contact me,... More 

Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 14, 2014 via mobile

This hotel was clean and very basic, but great for us while traveling with our dog. Full size refrigerator was nice. No toiletries or extra amenities- but fine for a couple of nights. Don't expect anything fancy and you won't be disappointed. The front desk service was fine, no restaurant, just "grab & go breakfast".

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our pet-friendly policy and clean rooms with fully equipped kitchens at a great value. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again... More 

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 8, 2014

I got in late and I thought everything was fine, but when I went to use the restroom in my room is looked like someone had thrown up in it 2 weeks ago and they had never cleaned it. I'm never staying here again! Not worth it.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Baltimore - Timonium, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our sincerest apologies for the level of cleanliness in your room. I am working with the staff to improve our cleaning procedures to ensure your experience is not repeated. If you would like to provide any additional feedback, please feel free to... More 

Timonium, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2014

This hotel is by far the best hotel we have ever stayed in. We stayed for a month and everyone was so nice and helpful from beginning to end. The service was phenomenal. The place was always clean. You could tell that much pride is taken in every measure. The staff would go above and beyond their call of duty.... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our hotel and the service our staff provided. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We look forward to hosting you... More 

Baltimore, Maryland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 21, 2014

The staff are awesome in making your stay comfortable and enjoyable. Housekeeping does a great job of keeping the room clean and keep you in fresh sheets. The location is good because it is close to the places I have to go for work and there's a lot of places to eat and tons of things to keep you occupied.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

The staff and I read your review and would like to thank you for writing such wonderful things about our employees. I'm so pleased to hear that your stay was enjoyable and you felt comfortable. Once more, thank you for posting your review and we look forward to hosting you again in the future. More 

Pasadena, Maryland
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 16, 2014

Well first I must say that Kim, who greeted me and helped me eventually get a room, was extremely helpful and pleasant. She went out of her way to make sure I was satisfied with my room. When checking in, I was first given a key and went to my room which smelled as if smokers had been smoking non-stop... More 

Was this review helpful? Yes 1
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