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Extended Stay America - Baltimore - Timonium

2.5 of 5
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9704 Beaver Dam Road, Lutherville Timonium, MD 21093
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Extended Stay America - Baltimore - Timonium
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A recent review
5 of 5 stars Reviewed May 23, 2015
Pabankboy
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59 Reviews from our TripAdvisor Community

Traveler rating
    19
    7
    5
    10
    18
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11
3
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
  • All months
    (59)
  • Mar-May only
    (10)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (16)
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 23, 2015

I stayed at the Extended Stay America in Timonium for two months while relocating from Boston. The hotel was clean and the rooms very comfortable. The staff was very welcoming and friendly. I would like to especially recognize James at the front desk who was always courteous, polite, and friendly. He went out of his way to make my long... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of our property. I'm glad that you enjoyed your stay. I truly appreciate your kind comments regarding our staff and their exceptional customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

1 review
4 of 5 stars Reviewed May 17, 2015 via mobile

My first stay is MD was excellent in Extended Stay where the staffs were very polite & friendly especially Mishawn who really took care of me nicely. Thanks to James & Sonia who were very supportive as well. Room was so clean & amenities were very impressive. Only thing is that the public transportation was far from hotel & no... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that our staff provided you with friendly and accommodating service during your stay. I truly appreciate your comments regarding our clean rooms and impressive amenities. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More 

Level Contributor
1 review
2 of 5 stars Reviewed April 26, 2015

This hotel has the worst wifi of all the hotels that i've ever stayed at. Barely better than dial up. They also have an option to increase the speed for one device for 20/month at 2.5times the speed! but 2.5x garbage is still equal to garbage.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that our Wi-Fi speeds were not up to standard. I discussed your comments with our staff, and we are going pass your feedback along to our corporate office. The staff and I appreciate your comments, as it will only help us to improve. Please... More 

Travelers are raving about these Lutherville Timonium hotels

Lutherville Timonium, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 11, 2015

I enjoyed my nights and days at this hotel. The staff is polite and very helpful. There are also plenty of quality restaurants in the area. The rooms are clean and they have a laundry room. Which is nice if u plan to extend your stay.

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Leverne - I appreciate you taking the time to write such a great review. I am glad to read that you were pleased with your nights and days. I truly appreciate your comments regarding our staff. Thank you for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
5 of 5 stars Reviewed February 7, 2015

I certainly enjoyed my stay. The staff here went above and beyond to meet my needs. Kimberly checked me in and her smile was so welcoming. Every time I passed the front desk, she would make sure that I'm taken care of. From the manager Tosha, Sonia and the rest of front desk workers..everyone there was welcoming. This is a... More 

Was this review helpful? Yes
Utica, IL
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 5, 2015

Reservations made through Orbitz for dates 2/4 thru 2/8. 2 double rooms. 4 adults. The good: they had both rooms on arrival. The Bad: Rooms have nothing. You must ask at the front desk for everything including tissues and hangers. Hotel had no hangers. No tissues were delivered. This is billed as a non smoking property. One of the rooms... More 

Was this review helpful? Yes
Pittsburgh, Pennsylvania, United States
2 reviews
2 of 5 stars Reviewed November 30, 2014

Stayed w/family under SO's chrg. He paid $800.00 for two rms for the wknd. They then tacked on add'l $100.00 for purse puppy! The one room had a bed unmade. The rooms are bare to the bone!! No maid service, no amenities. Don't they know when they cont to take away service and amenities they shouldn't RAISE the price!!! When... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that one of your rooms was not properly cleaned prior to your arrival. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure this is not repeated. As well, I am sorry to hear that our pet-friendly policy... More 

Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 20, 2014

The staff here at Extended stay is wonderful! They have always been polite since the first day I checked in. I have no complaints here. Most of the time that I come in from work, Kimberly is at the front desk with a big smile. I would recommend this hotel to anyone.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. We do strive to give every guest a "home away from home" experience, so it's great to hear that we succeeded in this mission. Thank you again for your kind remarks. We hope to see you again, should your... More 

Salem, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

We stayed there loved the convenience tried to make reservation for our large group, told by reservation to contact desk directly, tried very rude person was busy with customer and sent me back to reservation direct. Tried again hung up on. We booked another hotel. Perhaps a lesson in telephone manners or maybe you do not need anymore deserving guests.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of your experience with us. It's great to hear that you loved the convenience of our hotel during your first stay; however, I am so sorry to read that you received such poor service while trying to book another stay. Please know that I will be working with my staff... More 

1 review
1 of 5 stars Reviewed September 9, 2014

stove didnt work non caring staff no attempt to repair, forced to move to the 2nd floor, took 30 minutes shower curtain smelled like a sweaty locker room this chain is only slightly better than a red roof inn,, and if you travel you know what im saying

Was this review helpful? Yes
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