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All 1 Lutherville Timonium hotels

Extended Stay America - Baltimore - Timonium

2.5 of 5
9704 Beaver Dam Road, Lutherville Timonium, MD 21093
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Extended Stay America - Baltimore - Timonium
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22 reviews from our community

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Date Rating
Timonium, Maryland
1 review
2 of 5 stars Reviewed March 23, 2013

My family and I have stayed here at the hotel for almost a year now and I feel like our stay here has not been a good one. To start the previous managers that were on staff were very unprofessional. They ofter said and did things that were definitely out of line. I dont think they were very tactful and... More

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PropertyManager28, Manager at Extended Stay America - Baltimore - Timonium, responded to this review
March 25, 2013

I appreciate you taking the time to write a review of your experience with us. The below par experience you described is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team is will ensure that every issue is put on top of the priority list and resolve immediately. I appreciate you bringing... More

Timonium, Maryland
1 review
5 of 5 stars Reviewed February 14, 2013

I have resided at the Extended Stay America - Baltimore - Timonium for the past half year and their service has been nothing short of excellent. The management team of Michael Cox and Jennifer Smith have always been there to meet my needs and the room that I live in is equipped with everything I needed. It's very convenient to... More

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PropertyManager28, Manager at Extended Stay America - Baltimore - Timonium, responded to this review
March 1, 2013

Thank you for your great review of our property. I'm glad that enjoy our location and great service. We look forward to seeing you again, should your travels bring you back to our area. More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 28, 2013

Extended Stay was convenient. Unfortunately,I do not wish to stay again. The rooms was a typical with furnishings. Plus was the mini kitchenette(someone staying for a long period). The staff was arrogant and hassling. I have stayed at many 5 and 4 star venues. Never had to converse back and forth with an agent about upgrading rooms nor repeated phone... More

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PropertyManager28, Manager at Extended Stay America - Baltimore - Timonium, responded to this review
February 1, 2013

I am sorry to hear that my staff didn't meet your expectations. To make sure this doesn't happen again, I will be doing additional customer service training. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at bti@extendedstay.com. More

Providence, Rhode Island
2 reviews
1 of 5 stars Reviewed November 29, 2012

Who ever owns this franchise does not understand basic needs of travelers. They charge an excessive $25.00 a night for a pet (most places with better amenities charge $10.00). The walls are thin, you hear everything and the "free" breakfast is stale packaged muffins, coffee and tea. The staff was not knowledgeable when I called, which should have been my... More

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PropertyManager28, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review
December 5, 2012

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you feel the Pet Fee is excessive and I will review pet fees charged at other hotels in the area. Thank you again for providing us with your feedback. If you would like to discuss this further, please... More

Travelers are raving about these Lutherville Timonium hotels

Extended Stay America - Baltimore - Glen Burnie
4.5 of 5 stars
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Traverse City, Michigan
Top Contributor
59 reviews 59 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed November 25, 2012 via mobile

I have lived here for 3 months...not My choice. The 'breakfast' is air muffins and coffee water. Walls are almost transparent. .33 % of the laundry works ( on a good day). No lobby. One good thing: you will never be awakened to the sound of a vacuum cleaner-- in 3 months I've never heard one or see one, and... More

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PropertyManager28, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review
November 27, 2012

Thank you for taking the time to write a review of your stay. The items you described is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to be meeting with staff to review your comments with them. We continually work to improve our hotel, so I really appreciate your... More

Providence, Rhode Island
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed July 19, 2012

This hotel was a nightmare experience. We knew it was a "bare bones" set up, but it was even worse. After we checked in, we noticed there was no hair dryer and the two pillows on the bed were about 1/4" thick. We went to the front desk, and the young man said he was out of pillows and hair... More

Was this review helpful? Yes 1
ChristopherTM, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review
July 30, 2012

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Your comments are valid and I will be addressing them with the management team to ensure this doesn’t happen to... More

Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed July 10, 2012 via mobile

The violent storms that hit the East Coast earlier this month knocked our power out foot 5 days. The over 100 degree temps caused us to take refuge with our dog at the Extended Stay America in Timonium. The General Manager, Mike, was absolutely phenomenal while dealing with a complete madhouse due to the number of people that were also... More

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Management response:
July 16, 2012

Thank you so very much for your glowing review of Extended Stay America Baltimore - Timonium. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family,... More

Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 7, 2012

I have been here since middle May so i have seen a lot fo the operations of the place i think it is well kept,cleaness,laundry and knowlege of the areas local eating places,malls points of interest staff is very nice and goes out of their way to help any issue you have.They also putting big money into this place to... More

Was this review helpful? Yes 1
virginia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 30, 2012

first I must say that the staff was friendly and efficient. All downhill from there. Two rough looking residents hanging around front entrance. Lobby worn and dated and felt weird. Desk closes at 11pm. Hallways narrow and dark. Whole place smells old. Room spacious but worn out and dirty. Stains on furniture, sheets yellowed and did not seem fresh. Pullout... More

Was this review helpful? Yes 2
Management response:
July 11, 2012

I recently received a copy of your review, and wanted to take a moment to personally apologize for your experience. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Please... More

1 review
1 of 5 stars Reviewed June 29, 2012 via mobile

This room is so dirty I can't barely stand to be the room. This room hasn't been cleaned thoroughly in years greasy dust, blood on bathroom walls, ants crawling the room, smells like an ashtray, stains on the floor, furniture has food stains. I had low expectations given its an Extended Stay has limited service but basic cleaning should be... More

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Management response:
July 11, 2012

Dear Tony, I recently received a copy of your review of your review, and wanted to take a moment to personally respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We have strict quality control standards that... More

 
 
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Additional Information about Extended Stay America - Baltimore - Timonium

Also Known As:
Extended Stay Lutherville Timonium
Lutherville Timonium Extended Stay
Extended Stay America - Baltimore - Timonium Lutherville Timonium, MD, North America
Address: 9704 Beaver Dam Road, Lutherville Timonium, MD 21093
Region: United States > Maryland > Lutherville Timonium
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Lutherville Timonium
Price Range: $
Hotel Class:2.5 star (2.5*)
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