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Extended Stay America - Baltimore - Timonium

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9704 Beaver Dam Road, Lutherville Timonium, MD 21093
Extended Stay America - Baltimore - Timonium
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A recent review
4 of 5 stars Reviewed February 11, 2015
Leverne H Lutherville Timonium, Maryland
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56 reviews from our community

Traveler rating
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    5
    9
    18
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11
3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lutherville Timonium, Maryland
1 review
4 of 5 stars Reviewed February 11, 2015

I enjoyed my nights and days at this hotel. The staff is polite and very helpful. There are also plenty of quality restaurants in the area. The rooms are clean and they have a laundry room. Which is nice if u plan to extend your stay.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Leverne - I appreciate you taking the time to write such a great review. I am glad to read that you were pleased with your nights and days. I truly appreciate your comments regarding our staff. Thank you for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
5 of 5 stars Reviewed February 7, 2015

I certainly enjoyed my stay. The staff here went above and beyond to meet my needs. Kimberly checked me in and her smile was so welcoming. Every time I passed the front desk, she would make sure that I'm taken care of. From the manager Tosha, Sonia and the rest of front desk workers..everyone there was welcoming. This is a... More 

Was this review helpful? Yes
Utica, IL
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 5, 2015

Reservations made through Orbitz for dates 2/4 thru 2/8. 2 double rooms. 4 adults. The good: they had both rooms on arrival. The Bad: Rooms have nothing. You must ask at the front desk for everything including tissues and hangers. Hotel had no hangers. No tissues were delivered. This is billed as a non smoking property. One of the rooms... More 

Was this review helpful? Yes
Pittsburgh, Pennsylvania, United States
2 reviews
2 of 5 stars Reviewed November 30, 2014

Stayed w/family under SO's chrg. He paid $800.00 for two rms for the wknd. They then tacked on add'l $100.00 for purse puppy! The one room had a bed unmade. The rooms are bare to the bone!! No maid service, no amenities. Don't they know when they cont to take away service and amenities they shouldn't RAISE the price!!! When... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that one of your rooms was not properly cleaned prior to your arrival. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure this is not repeated. As well, I am sorry to hear that our pet-friendly policy... More 

Baltimore, Maryland
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 20, 2014

The staff here at Extended stay is wonderful! They have always been polite since the first day I checked in. I have no complaints here. Most of the time that I come in from work, Kimberly is at the front desk with a big smile. I would recommend this hotel to anyone.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. We do strive to give every guest a "home away from home" experience, so it's great to hear that we succeeded in this mission. Thank you again for your kind remarks. We hope to see you again, should your... More 

Salem, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 18, 2014

We stayed there loved the convenience tried to make reservation for our large group, told by reservation to contact desk directly, tried very rude person was busy with customer and sent me back to reservation direct. Tried again hung up on. We booked another hotel. Perhaps a lesson in telephone manners or maybe you do not need anymore deserving guests.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of your experience with us. It's great to hear that you loved the convenience of our hotel during your first stay; however, I am so sorry to read that you received such poor service while trying to book another stay. Please know that I will be working with my staff... More 

1 review
1 of 5 stars Reviewed September 9, 2014

stove didnt work non caring staff no attempt to repair, forced to move to the 2nd floor, took 30 minutes shower curtain smelled like a sweaty locker room this chain is only slightly better than a red roof inn,, and if you travel you know what im saying

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Dahlonega, Georgia, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

I have spent most of my life living in Hotels and Motels while traveling for work. This stay has been the most pleasant I have ever had. This staff went above and beyond to make my stay as comfortable as possible. I want to give my sincerest thanks to the management and staff for the months I spent there and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of your stay. I am so thrilled to read that you were pleased with our staff and that we made your stay very comfortable. Thank you so much for your excellent feedback and kind words. Thanks to your feedback, we can continue to work on providing an exceptional stay for... More 

Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2014

My significant other and I really are enjoying our stay at this hotel. The staff is very accommodating, helpful, and friendly. We asked to switch rooms soon after arriving. There wasn't anything wrong with the room...we just wanted more space. They found another room within fifteen minutes. The hotel is newly renovated and has a spacious kitchen. Lots of counter... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for taking the time to write a review of your stay. We are proud of our staff for being accommodating, helpful, and friendly. We are glad that you enjoyed your spacious kitchen and newly renovated room. Thank you again for your kind words. We look forward to seeing you again soon. More 

Virginia Beach, Virginia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 16, 2014

Not Clean and Smells. No Lounge area inside and no where to hang out with your group. Understaffed at front desk. Didn't even have a lobby restroom for guests. Friends found body hairs and food crumbs in what was supposed to be a freshly made bed. When they complained, they front desk didn't do anything so my friend had to... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Baltimore - Timonium, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am very disappointed to hear about the cleanliness issues and odor in your room. In response to your feedback, I will be meeting with our housekeeping staff to share your comments with them and review our cleanliness... More 

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