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Extended Stay America - Baltimore - BWI Airport - Aero Dr.

2.5 of 5
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1500 Aero Drive, Linthicum Heights, MD 21090
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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
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Ranked #19 of 29 Hotels in Linthicum Heights
A recent review
5 of 5 stars Reviewed November 16, 2013
henryorji New York City, New York
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51 reviews from our community

Traveler rating
    26
    13
    6
    5
    1
See reviews for
6
5
7
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Extended Stay America - Baltimore - BWI Airport - Aero Dr.
See the most recent reviews
New York City, New York
1 review
5 of 5 stars Reviewed November 16, 2013

I love this hotel and the employee are very friendly and helpful I came from out of town and had no idea where the shopping area was and the lady behind the desk shanika was very knowledgeable about the area I would recommend this hotel to anyone traveling and need a economic clean comfort place to stay

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Henry - I appreciate you taking the time to write such a wonderful review. I'm thrilled that you enjoyed your stay at our hotel and that our staff provided you with friendly and helpful service. We strive to provide all our guests with the best experience, so I'm glad we were able to do this for you as well. The... More 

Baltimore, Maryland
1 review
4 of 5 stars Reviewed November 9, 2013

The people here was very helpful and caring.When you ask a staff person a question they had a answer for you. They had direction to give. Very friendly The rooms are clean . The stay here was excellent. There is no restaurant in hotel but their is some in area

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff was very helpful with giving directions and that you enjoyed your clean room. We would love to see you again, should your travels bring you back to our area. More 

Hanover, MD
1 review
5 of 5 stars Reviewed November 5, 2013

I recently started a new job in Hanover, MD, and had live out of a hotel before I got settled in. My stay at this location was great. The hotel is clean and quiet, the rooms are spacious, but more importantly, the staff is very courteous and helpful.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Raffi - Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our hotel. I am so glad that our location was ideal and that our staff helped to make your time with us that much better. We hope you are enjoying your new job! Thank you again for sharing your... More 

Top Contributor
77 reviews 77 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 7, 2013

Jumped over to Linthicum Heights for a business opportunity and was put up in this location. I'm going to be honest. Great place to stay. Staff was nice and house keeping was nice as well. Only had one issue, an apartment complex went up in flames and the people were put up in this location. We had a women get... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Jim - I want to thank you for taking the time to post a review of your stay. It's great to hear that all of our staff was helpful. We investigated the grocery bags situation and actually found out that the guest had actually gone to a different floor by mistake and left her bags at the corresponding room door.... More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed September 19, 2013

Love this place. Clean rooms with nice kitchen and always accomadating. Tosha at the desk is very outgoing and always a big help. From directions to recomendations, it is always done with a smile. Located in a central area of restaurants and shopping.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Todd - Thank you for taking the time to write a review of your stay. I am glad to read that you were extremely pleased with your clean room and the fully equipped kitchen. I was also very happy to read that Tosha helped you with directions and was so friendly as well as accommodating. Thank you again for posting... More 

Greenville, South Carolina
1 review
5 of 5 stars Reviewed September 19, 2013

I have had nothing but great customer service at this property. A special mention of thanks to Tosha and Sonya who are always help and have a smile to great you with. Helpfull people and a friendly atmosphere. Will continue to stay here on all future trips . Great value and Great People

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that Tosha and Sonya were always helpful during your stay. I truly appreciate your comments regarding the comfort of our hotel. Thank you again for your kind words. The staff and I will continue to provide you with another comfortable stay in... More 

Baltimore, Maryland, United States
1 review
5 of 5 stars Reviewed September 13, 2013

This facility under the Management of Shane, provides excellent customer service. But even more importantly, this Hotel embraces their Community and aids cancer families when in need. I work for the American Cancer Society and have had to call this hotel for our cancer patients and their loved ones. The hotel has helped many of our families during their difficult... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

I appreciate you taking the time to write such a wonderful review. I am glad to read that you were pleased with Shane's leadership at the hotel and the hotel's willingness to do what we can to help the community. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring... More 

1 review
5 of 5 stars Reviewed September 7, 2013

Tosha Briscoe is the most professional and accommodating Person that I have met in the past 3 years that I have been doing this work. All of the staff our great. I would recommend this hotel to my friends and family.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

I appreciate you taking the time to write such a wonderful review. I am glad to read that you were pleased with Tosha's customer service and that the other staff members were friendly and helpful as well. We will be sure to pass these compliments on to our staff members. Thank you again for sharing your experience with us. We... More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 26, 2013

I had stayed at this hotel once before for a couple of nights.It was much cheaper then. This time I stayed for 5 nights to take care of family business. This time the room where I stayed had a broken shower faucet and only one burner on the stove worked. (They did switch rooms for me.) The dishes, pots and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the room we reserved for you had a maintenance issue and cooking utensils not in place in your room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback, we will... More 

Churchton
1 review
5 of 5 stars Reviewed July 31, 2013

I stay at this hotel routinely and have always had excellent customer service, nice rooms (fully equioped kitchens), and a comfortable yet affordable stay. I have stayed at many hotels in the area and have settled here for my upocoming Hotel needs.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this review

Jamie - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your clean room and excellent customer service. We are so pleased to know that you had a comfortable stay at our hotel. Thank you again for posting your review. I do hope that you will... More 

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