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The Westin Baltimore Washington Airport - BWI

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1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090
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The Westin Baltimore Washington Airport - BWI
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The Westin Baltimore Washington Airport - BWI
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453 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Island, New York
Top Contributor
54 reviews 54 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second tme since last year that I stayed at this hotel and was very impressed. The rooms are large, modern, clean and I got the feeling that the hotel was built last week. The carpeting was spotless. There is a nice lobby with pleasant chairs. The pool and health club was superb. the service was also wonderful.... More 

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for your review, and for allowing us to provide accommodations for you once again. We are very excited to read that you enjoyed all of our property's well-appointed and newly renovated amenities. We strive to ensure that our guests leave feeling better than when we arrived, and by exceeding your expectations- it appears we did exactly that! Your... More 

Richmond, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent service, quiet environment, great workout facilities, relaxing pool and hot tub, and clean environment! Staff was friendly and professional. Room service food was fair, better to enjoy a nearby restaurant. We would highly recommend this hotel:)

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for your feedback! It's great to hear that we provided you with such an excellent and rejuvenating stay with our signature Heavenly Bed, outstanding service, and newly renovated amenities. We look forward to welcoming you back the next time you are staying in the BWI area. Stay well, More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Great upscale hotel. The front desk staff is very courteous especially Sundae. The rooms are very spacious and the bathroom is spa like. I would highly recommend staying at this hotel anytime you are near the Baltimore airport. Worth the stay.

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for your review! We are absolutely delighted to read that you enjoyed your overall stay at The Westin! Your recognition of Sundae is greatly appreciated, and rest assured she will be personally recognized for her outstanding service, We look forward to welcoming you back soon! More 

central pa
Contributor
20 reviews 20 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We usually stay at the Sheraton next door, but decided to try the Westin this time. Although the rooms were clean and the staff was nice, the restaurant did not compare to the one at the Sheraton. As far as dinner menu. We did not eat breakfast here. Also the shuttle service was great.

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for your review! We are happy to hear that you enjoyed our property's well-appointed amenities and friendly service. Both Westin and Sheraton offer distinct menus that appeal to different palettes. It is great to read that you have found a Starwood brand that meets this specific preference. We do hope to have the pleasure of welcoming you back... More 

Austin, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

When I used to stay there a lot about ten years ago BWI airport did not boast a great set of hotel options. I had to stay there this week and was delighted to find that in the intervening years Westin had opened a hotel at the airport. This is the place to stay - friendly and helpful staff, a... More 

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your experience! We're so happy to hear we were a pleasant surprise when you returned to Baltimore! Your recognition of our amenities and great staff is sincerely appreciated, and to know you received the renewing Westin experience we strive to provide for all of our guests brings a smile to our team's faces. We look forward... More 

Ellicott City, Maryland, USA
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I recently stayed at this hotel for a weekend getaway. We book on a third party website and got a great rate. When we arrived we were greeted by friendly staff and were upgraded to a king bed, a high floor, and a corner room, even though we booked through a third party. The rooms were clean... More 

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thanks for your review! From the tone of your review, it sounds like you had a fabulous Westin experience! At Westin, incorporating wellness into every core element is our priority. We are so very excited that you had the opportunity to utilize our world class Westin Workout Studio and convenient shuttle service! We want our guests to obtain the best... More 

Detroit, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything was updated and spotless. We asked for a quiet room and they put us at the end of a short hallway that was PERFECT. If you want to rest and relax in comfort - this is the place. Transportation to the airport was flawless - and we had to leave at 4:00 a.m.

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

As a property that is ambitious on creating an oasis in the middle of what is a high traffic area, we are delighted to hear we have succeeded in our mission to provide a sanctuary from the day-to-day hassles of travel. I am pleased to read we accommodated your request for a room that ensured a peaceful and relaxing stay... More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is near BWI and what you would expect at this price point. Rooms are new but utilitarian. The gym is very good. The Resturant is acceptable but your only option without a car. Beware of the shuttle claim. Although this hotel is called BWI it is not waking distance and you need to take a $20 cab ride.... More 

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

First and foremost, I apologize that we missed the mark on your recent stay. Our team strives to ensure a seamless and renewing stay to all of our guests. Your feedback is sincerely appreciated as it assists us in further developing our service skills so we may deliver on our mission of helping our guests feel and perform at their... More 

Alexandria, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here one night on a business trip to Baltimore and did not have a good experience. The hotel itself is nice and there is plenty of parking and the front desk staff was friendly enough. I returned from my business meeting in Baltimore hungry and tired and ordered room service and a movie and got into bed. The... More 

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

First and foremost, I sincerely apologize for the issue you encountered during your recent stay. Cleanliness and comfort are of course the most basic expectations our guests seek when traveling, and I am very sorry this was not the case in your first guest room. Rest assured this isolated matter has been resolved to ensure our guests are only presented... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I travel very frequently due to my husband in the military. There are huge factors that go into a good hotel. Let's say the Westin BWI has all of them! It started when I walked in. Needless to say I booked last minute. The people at the front desk were extremely nice which made checking in more comfortable. I had... More 

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Nicole, Thank you for sharing your memorable Westin experience! We are so happy to read that we provided you with outstanding service and plush amenities that created such a marvelous stay with us. Your recognition of Ryan, our Westin Experience Specialist- will not go unnoticed, and I am sure he will be very excited when he hears that he was... More 

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