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The Westin Baltimore Washington Airport - BWI

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1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090
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The Westin Baltimore Washington Airport - BWI
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The Westin Baltimore Washington Airport - BWI
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468 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

As soon as you check in and speak with an associate, they let you know that they are aware that the reservation was made via hotwire. In other words, they make you feel as if you don't belong in the hotel. If they feel that way, then perhaps the hotel should opt out of the hotwire program. I decided to... More 

Was this review helpful? Yes
Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your review with the TripAdvisor community! Please accept my sincerest apology for the impression left on you during your arrival. Our Front Desk team confirms the rate type with our guests to advise them that we recognize that room and tax has been received, and their settlement method will only be further authorized for incidentals. It... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Clean, quiet room, comfortable bed, functional and functioning bathroom. Staff at desk efficient and professional as were breakfast area wait staff. Free airport shuttle helpful and appreciated. Excellent choice if you have an early flight out of BWI or choose not to stay in downtown Baltimore.

Was this review helpful? Yes
Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your Westin experience! We are happy to read that you received some personal renewal during your trip with our property's convenient and well-appointed amenities. We look forward to welcoming you again should your travels return you to the area. Stay well, More 

Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The staff is very polite and helpful. Shuttle service to the airport works great. If you go to gym this hotel is the one, they have a great gym. The rooms are little small but ok, bathroom is larger than usual.

Was this review helpful? Yes
Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for providing feedback on your recent stay! Our team strives to deliver personal and welcoming experiences for our guests, and your recognition of our team's talents is sincerely appreciated. Here at Westin, we understand that committing to fitness can be difficult, especially when on the road. To assist our guests, we do provide a state-of-the-art fitness studio to... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Front desk staffer ..Ryan.. Very welcoming and friendly! Rooms clean.. Standard size.. Bar drinks very expensive.. Dining room too small for morning rush .. Long lines for breakfast..and they ran out of food...but good location and very quiet even though near BWI

Was this review helpful? Yes
Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

First and foremost, I am very sorry to read that we fell short of the typical exemplary service our guests have come to expect from us here at The Westin BWI. Thank you for your candid feedback, as it is detailed reviews such as the one you have shared that really hones in on our service opportunities. I have shared... More 

Holland, Pennsylvania
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Spent 2 nights at the Westin BWI. What can I say, its like every other Westin that I have stayed at (4 or 5) in the last 2 years. Food nothing to write home about, room standard Westin. Stayed up on Club level so I had a bit more that others but overall, again its a Westin.

Was this review helpful? Yes
Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your experience with TripAdvisor! Our guests certainly have come to expect a lot from our Westin brand- and rightfully so! We are pleased to read you enjoyed your stay with us, as it appears your Westin experiences are all positive. I will share your comments with our Food and Beverage team to explore more invigorating and... More 

Milton, WV
Top Contributor
93 reviews 93 reviews
14 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

My company used this hotel for our regional meeting. Overall, everything about this hotel was great. My room was very nice and spacious and the bed was very comfortable. The conference rooms we use were nice (although very cold one day) and all of the staff was very accommodating. The hotel also catered all of our meals and I have... More 

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Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for writing a review here on Tripadvisor! Here at Westin, our team strives to provide personalized exceptional service. To read that we have now become your preferred hotel in Baltimore, simply leaves us glowing and excited to welcome you back for future invigorating stays! Stay well, More 

Pordenone, Italy
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel, better than Embassy Suites in my opinion... The lobby and hotel are modern and the gym/pool are awesome. Full time lifeguard (MD law I believe???). Breakfast is awesome and free high speed wireless in the lobby. Daily wireless charge in room is $12.95 (24 hrs), expensive...

Was this review helpful? Yes
Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

We appreciate your feedback, and are happy to read that you enjoyed our property's amenities! We anticipate the opportunity of providing you with more renewing Westin experiences in the future. Stay well, More 

Irvine, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the BWI Westin this past weekend while visiting family. It was very convenient after a red-eye from California and a super early flight going back. The hotel is a typical "business" Westin but has all the comforts expected. We were greeted with friendly smiles, and upgraded immediately to the executive floor. The rooms are basic but clean... More 

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Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you so much for your review! We are so delighted to read that you had such an overall fantastic experience! We look forward to welcoming you back very soon! Stay well, More 

Dover, Delaware
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin Is a great hotel which offers courteous staff, a nice dining experience and a great night sleep. The rooms are spacious, clean and quiet. I often stay here about once a month, and each time I check out with nothing bad to say about the place. The Gym is large and pool/hot tub is in good working order.... More 

Was this review helpful? Yes
Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

We appreciate you sharing your experience with the Tripadvisor community! Thank you for highlighting our properties well-appointed and modern amenities that leave our guests feeling better than when they arrive. I am also very happy to read that we have become your preferred hotel in the BWI area! We anticipate your next visit to the Westin BWI! Be well, More 

Cape May, New Jersey
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 3 days at this hotel as part of a business meeting. Check in was pleasant and my sleeping room and the meeting room we used were fine. Check out was slow because several guests in front of me had concerns with their final bills. I had no concerns until 2 weeks after my visit when I received my credit... More 

Was this review helpful? Yes
Ryan D, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your feedback. I am very sorry that you have experienced what is an easily preventable mistake in this isolated incident. After speaking with our accounting team, this matter has been resolved and you should see the credit to your account within a few business days. Please contact me directly if I may be of any further... More 

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