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The Westin Baltimore Washington Airport - BWI

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1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090
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The Westin Baltimore Washington Airport - BWI
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497 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Ana, California
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

First off the staff was pleasant, friendly, and professional. Checked in 8/21 in the evening to stay close to airport for early morning flight. Wish I got the name of the desk clerk. He answered all my questions. The room was clean located in the corner so it was quiet. After dinner I came back and headed to the bar.... More 

Was this review helpful? Yes
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Hi Elena! Thank you for sharing your recent Westin Experience on Tripadvisor! We are happy to read that you received superb service from our talented associates! We sincerely appreciate receiving your feedback, and look forward to continuing to welcome you back on your visits to Baltimore! More 

Lakewood, Ohio
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here with our four children the night before we flew to Cancun from BWI. We had two rooms. The rooms were clean and nice...typical Westin caliber rooms :) There is a restaurant near the lobby, but nothing else really nearby. The kids ordered a pizza, which was delivered to their room. We purchased a fly/park... More 

Was this review helpful? Yes 1
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your Westin experience here on Tripadvisor! It is great to read from your review that we were able to exceed your expectations and remain consistent with the superior service you have come to love from Westin! Our shuttle proudly transports our guests within a three-mile radius, covering over fifteen restaurants. We look forward to welcoming you... More 

Hillsborough, New Jersey
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is just really nice. The rooms are nice, the free wifi if you are a member is nice (though shouldn't all hotels have free wifi). Fast courteous staff, the food at the restaurant was good as well. If you are in the area, i would definitely recommend this place to stay.

Was this review helpful? Yes
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for your feedback! We are happy to read that you enjoyed an overall unwinding and rejuvenating Westin experience! It will be a pleasure to welcome you back the next time your are in the Baltimore or Washington D.C. area! More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Be aware of the billing here!!!!! I have never had tho happen to me before but I prepaid the hotel for a dis out I had forgotten and handed the lady a prepaid card.... They put a three hundred dollar hold on both cards. One card refunded the hold but the prepaid card said it will be at least twenty... More 

Was this review helpful? Yes
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for your review! I am so sorry to read from your review that you are experiencing a challenge with your incidental hold. While we may send a release request to your bank to release the authorized incidental hold, it is up to your financial institution to make those funds available to your account once again. If we may... More 

Baltimore, Maryland
Level Contributor
56 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When you need a place to stay that is convenient to Baltimore and the surrounding area, the Westin at BWI is hard to beat. Sure, it's a bit of a hike (15 - 20 min drive) into town, but the cost is typically less than half of what the same class of downtown hotels will run you. And, it's much... More 

Was this review helpful? Yes 1
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for taking the time to provide such detailed feedback! Our guests are truly the best ambassadors we can have to attest to the personalized service, well-appointed rooms, and convenient amenities that we offer to ensure our guests leave feeling better than when they arrived! We look forward to your return! More 

Springfield, Virginia
Level Contributor
10 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel touts their heavenly bed but it was not heavenly. The 7th floor makes this place worthwhile and Fran makes that worth more than anything. The gym is its finest point. The hot tub did not work. The food was sub par and the staff is pleasant enough but I will not stay here again. I tried three stays... More 

Was this review helpful? Yes
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your recent Westin experience! We are disappointed to read from your remarks that you did not enjoy your Heavenly Bed experience. We have been fortunate to have the opportunity of providing countless guests with a restful sleep on our signature bed since 1999. I cannot wait to share your appreciation of Fran's exemplary service skills with... More 

WELLESLEY HILLS
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I and some colleagues have been staying at the Westin BWI almost weekly for the past 10 months. When you stay anywhere that consistently, you get used to the amenities and surroundings and it's the staff who make the difference. I very much appreciate the staff at the front desk and the breakfast crew who greet us cheerily each morning... More 

Was this review helpful? Yes
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Wow! Thank you for sharing your Westin experience with the Tripadvisor community! We can't wait to share your recognition of Aster's above-and-beyond service skills with our team! We sincerely appreciate your loyalty to our property! It is truly our guests that grant us the ability to assemble such a terrific team to provide personalized and memorable experiences- and for that... More 

Los Angeles, California
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In town for two days and chose to stay at the Westin. The hotel staff was friendly and welcoming. The room was neat and clean and the bed was very comfortable - my main reason for staying here. I didn't use the restaurant or bar area, but they looked inviting. Great location, airport close and convenient to Arundel Mills Mall.... More 

Was this review helpful? Yes
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for taking the time to post your recent Westin experience! I am so sorry to hear that your experience with our complimentary shuttle service did not go as expected. We would greatly appreciate discussing this event in greater detail with you so we can ensure a similar experience does not happen in the future! You may reach us... More 

Brighton, United Kingdom
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great to hotel for a one night stop only. Plenty of parking. Reception staff were welcoming and helpful. Nice rooms and a great pool for relaxing opens at 5 pm Wifi is charged at $12.99 per night in the room. We stayed here whilst touring the U.S. As a family with teenagers

Was this review helpful? Yes
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for your feedback! We are so happy to read that you enjoyed an unwinding stay with us! Our associates will be so excited to hear that their excellent service set the tone for your stay! We are proud to offer in-room Wi-Fi complimentary for our Starwood Preferred Guests who book directly through Starwood Hotels or Westin! This is... More 

Bristol, Connecticut
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 29, 2015

Had to plan and book a quick overnight trip to the Baltimore area. The Westin is located near the airport and is very central to many things. From great parking, excellent lobby to very clean rooms, the Westin is a great hotel for the price. The staff was great at the front desk. Very fast and friendly. If you need... More 

Was this review helpful? Yes
Ryan D, Guest Relations Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your feedback with Tripadvisor, Todd! Our Front Office Team thanks you for your recognition of their service skills! It is also great to hear that you had the opportunity to take advantage of some of our property's well-appointed amenities. We hope to see you on your next visit to Baltimore, and thank you for choosing The... More 

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