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The Westin Baltimore Washington Airport - BWI

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1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090
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The Westin Baltimore Washington Airport - BWI
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The Westin Baltimore Washington Airport - BWI
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443 reviews from our community

Traveler rating
    208
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    46
    29
    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenixville, Pennsylvania
Top Contributor
320 reviews 320 reviews
36 hotel reviews
163 helpful votes 163 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed out of my way to keep with the SPG brand and was not pleased. Upon arrival before I could even say hello to front desk staff the gentleman says " I don't have a room clean for you yet". Takes my number and says it will be 15 minutes. So I go to bar to wait. 2 hours later... More 

Was this review helpful? Yes
New York City, New York
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My family was travelling from NY to Georgia, and called me and requested I book them a hotel due to a snow storm heading in their direction. Your hotel had rooms available and accommodated my family. When they needed to extend an additional night, Brad was very happy to accommodate them with hesitation. Brad thank you for being so hospitable... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago via mobile

For spring break my roommate and I decided to go on a road trip. We decided to visit Baltimore and DC and stayed at the BWI Westin. The room was absolutely lovely, two very comfortable beds and a big bathroom. Shower was exceptional, especially since we are used to dorm showers. Getting a shuttle to and from the train into... More 

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your feedback regarding your recent stay in Baltimore. We greatly appreciate your kind comments and acknowledgments of our well-appointed rooms and comfortable amenities! We are very happy to hear that you greatly enjoyed your spring break as well as your time with us! I hope your road trip went just as well, and that we have... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has a very nice look..from the lobby...on..the parking spaces were very large so you did not have the tight space feel..I had a late check out so I missed breakfast..the restaurant had a nice look..the lobby area is a nice area to lounge..as well...I was impressed with the room..very comfortable...parking is free..something about paying to park at a... More 

Was this review helpful? Yes 1
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Dee, Thank you for taking the time to share your review with everyone! I am so happy to hear that we exceeded your expectations and provided you with a personal and renewing stay. We hope to welcome you back on your return to Baltimore! More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Wait staff,Fran, took care of everyone there. Unobtrusive but attentive . Great service! Took care of whole room and seemed to do it effortlessly despite stressful weather/travelling conditions. Very well done and professional.

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your Executive Club Lounge experience at our property with Tripadvisor! Fran will be ecstatic when she hears her service was acknowledged in such a wonderful way! We are very fortunate to have Fran as part of our team. We both look forward to welcoming you back soon! Stay Well, More 

Morristown, New Jersey
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We arrived without a reservation due to a storm that prevented us from driving home from Virginia. The front desk staff was pleasant and very helpful, but the great service ended there. We ate at the restaurant at approximately 6:30pm. We asked for two plus a highchair for our two year old. We sat for about 10 minutes without a... More 

Was this review helpful? Yes 1
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Jennifer, Thank you for sharing your experience with us. It is detailed feedback such as yours that allows us to correct issues and develop into a better property. I have shared your restaurant experience with the Food & Beverage team and rest assured these issues will be corrected to ensure we are consistently delivering excellent service in all areas. If... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I arrived at the hotel at 230 in the afternoon. I was told I had to pay 20 dollars to get into the room early .we just traveled 5 hours on the road, You would think you could catch a break, looks like a nice place but don't expect any courtesy unless you pay for it

Was this review helpful? Yes 2
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Noreen- Please accept my sincerest apology for this issue you experienced on your recent stay. In this rare and isolated incident- there was an unfortunate miscommunication with one of our agents undergoing training. As a Westin property, we aim to provide all of our guests with a seamless and high quality full service experience. Please contact the hotel directly as... More 

Houston, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at the Westin BWI on multiple occasions and tonight was no different, the service was terrific! One thing that impresses me the most is that no matter whether you are at the front desk, in the restaurant, or even just standing in the lobby, all employees that you encounter are amazing! They acknowledge you immediately and ask... More 

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Brian, Thank you for taking the time to share your experience with the TripAdvisor community! I am delighted to hear that you had the opportunity to experience the world class service from two of our strongest team members, Ryan and John. They are sure to be ecstatic when they read your recognition of them! We look forward to your return... More 

Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel had amazing service. From the front desk to anyone you came in contact with. Service was helpful, friendly, and most of all willing to go out of their way to make your stay comfortable. I was looking for peanuts in the snack area and they did not have any. There was an offer to get me some at... More 

Was this review helpful? Yes
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

I am so happy to read that you had such a positive and renewing stay! Our staff truly believes in creating personal and intuitive experiences for our guests, and it is so wonderful to hear straight from one of our guests that we were able to provide that service to you. We look forward to welcoming you back soon! More 

Senior Contributor
26 reviews 26 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 17, 2015 via mobile

Hotel great service The shuttle service was great. I did not really stay long just enough time to sleep and get my flight. Will be going back in March for a work shop.the front desk both ladies were pleasant. We did not have much of a wait. Shuttle arrived and we board with no problems.

Was this review helpful? Yes 1
Jayquin B, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review

Thank you for sharing your feedback! We appreciate your recognition of our team's service skills, and it sounds like you were able to take advantage of our property's convenience shuttle service! We hope to see you again on your next stay over in Baltimore! More 

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