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Sheraton Baltimore Washington Airport - BWI

3.5 of 5
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1100 Old Elkridge Landing Rd, Linthicum Heights, MD 21090
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Sheraton Baltimore Washington Airport - BWI
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Ranked #15 of 29 Hotels in Linthicum Heights
A recent review
5 of 5 stars Reviewed May 2, 2012
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422 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Baltimore Washington Airport - BWI
See the most recent reviews
Minneapolis, Minnesota
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed May 4, 2012

I booked a block of rooms for guests who were attending a wedding in the area in late April. Our discussions about our needs ultimately ended in a contract signed in November of last year along with a confirming e-mail clarifying some details. Guests of the wedding booked about 25 rooms over that weekend. Here are the problems we encountered:... More 

Was this review helpful? Yes 7
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

First let me thank you for having your event with the Sheraton BWI. We apologize for the inconviences that you and your party experienced during your stay. By your review, we failed you and your party on many levels of service from various departments. We hope the rest of your stay was enjoyable and that the wedding ceremony and the... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 2, 2012

I love this hotel! It's warm and confortable, very friendly staff. Amazing food, crabcakes are excellent, restaurant is really good! Love it ...

Was this review helpful? Yes
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

Thank you for your review of the Sheraton Baltimore Washington Airport Hotel. I am so pleased to hear you had a great experience with us and were able to enjoy our delicious crab cakes. Hopefully you will come back many times to come. More 

liverpool, PA USA
Contributor
19 reviews 19 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 28, 2012

You may park here for a trip from BWI without a stay, for around six dollars a day, with 24 hour free shuttle to the airport, only 2 miles away. We had rapid service to the airport @12 noon on 18 Apr and immediate pick-up @ 01:30 AM , 26 Apr. Desk staff explained procedures clearly and in detail, answered... More 

Was this review helpful? Yes
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

Thank you for choosing to utilize our parking for your recent trip out of BWI. We appreciate the review and your business! We hope that you will consider using our hotel for guests coming into town, attending one of our Sunday Jazz Brunches, Jazz events or come in for a meal at the Old Line Grill. We look forward to... More 

Senior Contributor
30 reviews 30 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed April 27, 2012

So I was attending a conference at the BWI Marriott and was booked at this hotel for two nights - Thursday and Friday (4/19 and 4/20). I checked in on Thursday and realized as soon as I walked in that this was NOT going to work and it didnt. The motel is dark, there are emplyees milling/lounging about with seemingly... More 

Was this review helpful? Yes 8
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

Thank you for choosing to stay with us at the Sheraton BWI. We appreciate your business and opportunity to have you stay with us. We apologize for the inconveniences that you experienced during your stay. Our associates are warm, friendly and enjoy working with each of our guests. We wish you had brought these issues to our attention during your... More 

Chilliwack, Canada
Top Contributor
80 reviews 80 reviews
35 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 27, 2012

Great hotel...professional staff...large rooms....comfortable beds....great for business travel. There is no place to walk to for food but there is a restaurant on premise.

Was this review helpful? Yes
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

Thank you for your positive review and for choosing to stay with us at the Sheraton Baltimore Washington Airport – BWI. We appreciate your business! Our restaurant, Old Line Grill is open daily for breakfast, lunch and dinner. We look forward to welcoming you back soon! More 

Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 21, 2012

Wow. Stayed here for a meeting. Room was awful - dark and not well laid out. Huge desk & odd closet/armoir. Horrible shower that was too narrow to stand in. We had a meeting and dinner here. Food was atrocious - from horrible, dry salad to weird dessert, which was (possibly) supposed to be bread pudding & ice cream, but... More 

Was this review helpful? Yes 2
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

We apologize for the inconveniences that you experienced during your recent stay with us. Our rooms are spacious and our white bedding on the Sweet Sleeper by Sheraton is a great addition to our guest rooms. It is reviews like yours that gives us an opportunity to see how we can improve our quality of service that you receive. We... More 

Tampa, Florida
Top Contributor
212 reviews 212 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed April 7, 2012

Initially I was very impressed with the hospitality, especially at the restaurant/bar. However, one of the bar staff insulted a friend of mine who has a foreign accent by saying, "can you say that in English?". Additionally, the hotel misrepresented its continental breakfast as a full breakfast, which tanked the value of this deal. Other than that, everything was great... More 

Was this review helpful? Yes 3
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

Thank you for choosing to stay with us at the Sheraton Baltimore Washington Airport. We appreciate your business and your review. We apologize for the inconveniences that you experienced during your stay. Our bar staff sincerely apologizes for insulting your friend, sometimes it is difficult to understand different accents and didn’t mean to insult your friend. We hope that you... More 

On The Road
Top Contributor
119 reviews 119 reviews
86 hotel reviews
198 helpful votes 198 helpful votes
2 of 5 stars Reviewed March 22, 2012

Having stayed at this property for a week in mid-October, it wasn't tough to make choice to stay at this property again. I have been staying at more Starwood properties over the last year and have since earned Gold Status with their Starwood Preferred Guest program. So, I knew what to expect. First off, the good. The property is beautiful!... More 

Was this review helpful? Yes 4
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

Thank you for your review of the Sheraton Baltimore Washington Airport hotel. First let me say thank you for your candid and honest review. We have since implemented several intiatives throughout the hotel to not only resolve the issues you encountered but also ensure that they don't happen again. We are working tirelessly to make sure we get every component... More 

Denton, Texas
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 13, 2012

Nice. 24 hour shuttle. Clean! Would stay again. Staff great and helpful.

Was this review helpful? Yes
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

Thank you for staying with us at the Sheraton BWI. We appreciate your enthusiasm for our property and your positive review. We look forward to welcoming you back soon! More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 6, 2012

This is a good hotel for a quick business trip. Enjoyed the lobby and free parking. Not quite as enthused about paying for wifi.

Was this review helpful? Yes 1
EDebsia, General Manager at Sheraton Baltimore Washington Airport - BWI, responded to this review

Thank you for choosing to stay with the Sheraton BWI. We appreciate your business and your review. We look forward to welcoming you back the next time you are in the area. More 

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