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Hilton Baltimore BWI Airport

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1739 West Nursery Road, Linthicum Heights, MD 21090
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Hilton Baltimore BWI Airport
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Hilton Baltimore BWI Airport
Hilton Baltimore BWI Airport
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332 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Baltimore BWI Airport
See the most recent reviews
Bogota, Colombia
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed January 7, 2014

We had booked the Hilton for one night for our family of four to spend the night after a very late arrival coming from Denver. We had a Executive Two Queen beds room what was of a generous size so that we and our 9 pieces of luggage fit perfectly. The bedding was very comfy, room very quiet. Best hairdryer... More 

Was this review helpful? Yes
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear SusanneVie, Thank you for taking the time to complete our survey of your short overnight stay with us. Please allow me to apologize for the misinformation that you got from my overnight associate that forced you and your family to attend breakfast earlier than you planned due to your very late arrival, I have spoken with my overnight team... More 

Hooksett, New Hampshire
2 reviews
5 of 5 stars Reviewed January 7, 2014

Delayed, Missed connection, rebooked for morning to be cancelled & flying solo....made for horrific day of travel. Googled nearby hotels & since I am HitltonHonors member, called them first. Very nice guy answered @ registration, sent FREE shuttle right back at 11 pm...Everyone who worked there was lovely, welcoming & sympathetic. Room was extremely comfortable & clean & just what... More 

Was this review helpful? Yes
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear SusanAinNH, Sorry for your traveling woes!!! but I am oh so glad that you chose to stay with us and we offered just a little bit of comfort to your travel. We greatly appreciate the five star review that you gave us and know that we will welcome you back at anytime. More 

Gettysburg, United States
2 reviews
5 of 5 stars Reviewed January 7, 2014

Our stay at this hotel was very nice. We did experience a problem with the bathroom, immediately after getting to the room, but we were very quickly moved to another room, and were compensated for the inconvenience with a free breakfast. Due to the response from the hotel staff the problem was a minor inconvenience, and the stay was very... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear Robert Ellwood, I truly appreciate the five star review that you have given us during your stay. Glad to know that everything meet with your expectations and we look to see you back again very soon in Baltimore. More 

Fort Wayne, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 7, 2014

The overall appearance of the property is great. I've stayed at this hotel 4 times on business travel. This particular time it had snowed and was very cold. No one salted or plowed the parking Lot…it was a pure sheet of ice. When several guest told the front desk…they didn't seem too concerned. I travel a lot and only stay... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear Robert P, Thank you for taking the time to complete your survey of your stay with us. It appears that there are a few items that we need to concentrate on regarding our upgrades and I will be sure to follow up with my front office team to ensure we improve upon this going forward. More 

Sharpsburg, Maryland
2 reviews
5 of 5 stars Reviewed January 6, 2014

My flight to LA out of BWI was delayed, delayed, then finally cancelled on 12/29 late afternoon. I was booked on a flight out again at 6:45 a.m. and had to find a place to stay (I'm not a local). drove to an airport area hotel, walked in, turned around and left (traveling alone). I am HHonors member so checked... More 

Review collected in partnership with Hilton Hotels & Resorts

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Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear Joan B, Thank you for the five star review that you gave us doing your expected stay in Baltimore. I am glad that our property was able to accommodate you and that you found the food and beds to be to your liking and that you always stay in a Hilton!! More 

Columbia, Maryland
1 review
5 of 5 stars Reviewed January 2, 2014

I had a wonderful experience while visiting the hotel to set up our wedding arrangements. Specifically, I would like to mention the dining room supervisor, Benito Gomez. He went above and beyond to make sure I had all of the information I needed to plan our stay. I will absolutely recommend the hotel, and look forward to our wedding in... More 

Was this review helpful? Yes
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear Stacyls420, Thank you for the wonderful five star review you gave us and the glowing remarks regarding Benitio our Restaurant Manager I made sure to share with him how he impacted your stay with us. Please come back and see us again soon More 

williamsburg, virginia
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 stars Reviewed December 26, 2013

Nothing special here. Stayed here two nights for a business meeting. Front desk person (who later claimed to be the manager) insisted that wireless was not included in the room rate even though it had been arranged by the meeting planner. He refused to call someone to check even though I warned him that 100 more people would be checking... More 

Was this review helpful? Yes 2
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear Joy 1, I am very sorry that one person on the front desk soured you stay with us, If you would be so kind to email my front desk manager at Charles.Shields@Hilton.Com he will be more than happy to speak with you directly about your experience. More 

Naperville, Illinois, United States
1 review
5 of 5 stars Reviewed December 23, 2013

Pleasant staff, clean comfortable rooms. Close to the airport. Short drive to DT Baltimore. Always a good experience. Parking can be an issue if the hotel is full and there is an event also being hosted there.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear Tri2rummore, Thank you so much for the wonderful five star review you gave us. I am so glad that you enjoyed your stay with us and we look forward to your return. More 

Mobile, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 21, 2013

Room key did not work after two separate re-keying of the key card by the staff...hauled my luggage and hot dinner to the room a 3rd time, just so the staff could see the door would not unlock. I am a Diamond member--stay at hotels weekly--and know when the door is broken. My dinner got cold and it took an... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 3
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear Terry P, I would first like to apologize for the problems you incurred while staying at our property and know that you will hear from one of my front office managers to discuss your concerns. More 

Dallas, Texas
Level Contributor
63 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed December 20, 2013 via mobile

Let's be honest, typically airport hotels are old, dingy and simply uninspired. I was here for a work trip and was presently surprised. This place feels so new! The room was large, had great furnishings with granite tops and a large stand up shower. I ordered a room service crab cake sandwich at 10:30 pm and it came in 15... More 

Was this review helpful? Yes
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this review

Dear Ittessot, Thank you for taking the time to submit your review of your recent stay with us and I am glad that we were able to change your expectation of the airport hotels and I hope you come back soon to have another crabcake sandwich with us. More 

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