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Doubletree by Hilton BWI Airport

Certificate of Excellence
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890 Elkridge Landing Road, Linthicum Heights, MD 21090
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Doubletree by Hilton BWI Airport
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Doubletree by Hilton BWI Airport
Doubletree by Hilton BWI Airport
Doubletree by Hilton BWI Airport
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820 reviews from our community

Traveler rating
    437
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    109
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    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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There are newer reviews for Doubletree by Hilton BWI Airport
See the most recent reviews
Newport News, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2013

Glad we selected this hotel - free shuttle service from BWI plus the Hotel was Nice, Clean, and the service provided by Mike & Channel at the front desk was "Amazing" thank you guys! The Doubletree @ BWI only sets us up for our stay at the Doubletree in Santa Ana, CA

Was this review helpful? Yes 1
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Johnyblac, Thanks for the review! Ah, the joys of travel. If you have to be stuck somewhere, we were glad it was with us! Safe travels, and thanks for choosing Doubletree by Hilton BWI. More 

Santa Clara, California
Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 18, 2013

Nice hotel, appreciated it better than local Sheraton properties. Good beds, clean, cookies in the afternoon are awesome. Good service all around and food quality is good. Even found room service to be reasonably priced.

Was this review helpful? Yes 1
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Funnier1, Thanks for the review! Good food, good value, clean rooms and warm cookies--yep, that's us! Thanks for choosing Doubletree by Hilton BWI. More 

Seattle
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 15, 2013

We recently stayed at the Doubletree Baltimore Airport for a wedding and then were stuck at the hotel for a day due to weather. The hotel itself is average-nice - rooms were clean, beds are very comfortable, internet service is good. So, the hotel itself rates a 3. The staff repeatedly went above and beyond - so they get a... More 

Was this review helpful? Yes 1
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Bill D, Thanks for the review and thanks for mentioning Victor-- he is one of our best. You experienced first hand our "Consider it Done" service culture. Thanks for choosing Doubletree by Hilton BWI. More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed December 10, 2013

My daughter and I felt like princesses! We had a cancelled flight because of the weather and had the pleasure of staying at the Doubletree at BWI and we were treated like royalty! Check-in was quick and easy, the shuttle was free and clean and heated. Mike Rowe was very friendly and so very helpful, and I noticed that he... More 

Was this review helpful? Yes
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear anna v, Thanks for the review! Even though you weren't planning to stay with us, it sounds like we won a loyal customer. Thanks for sharing about your experience. Mike Rowe is one of our best! We look forward to seeing you again at Doubletree by Hilton BWI. More 

Forest Hill, Maryland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2013

The customer service provided by this manager, Mr. Rowe left a lasting impression. You can tell the staff is a direct reflection of their manager. Friendly, accommodating and definitely concerned about the customer first. Without a doubt one of the best hotel stays we have had and we will recommend this hotel without hesitation.

Was this review helpful? Yes 3
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Gwalker2268, Thanks for the survey! WOW, this is good stuff. Thanks for the kudos and thanks for recognizing Mike Rowe. He is one of our best. We hope to see you again at the Doubletree by Hilton BWI. More 

Gilbert, United States
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 10, 2013

Hotel was not good. Housekeeping skipped imporant things. Water in shower was either scalding or -20. I require certain things out of a hotel that is 4 star. One being new shampoo daily. Oh and making of my bed would be nice also. They replaced very little during service. Plus the $24.00 steak I ordered from room service was something... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 5
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Rob P, Thanks for the information. You did not have a stay up to our usual standards! On behalf of the entire team here I want to apologize for the ways we failed to meet your expectations. Please don't give up on us! I have your survey, so we are addressing the shower temp asap. I truly believe that... More 

Hedgesville, West Virginia
Contributor
15 reviews 15 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 8, 2013

Spent one night here before an early morning flight. Excellent property. Clean, newly decorated. Front desk staff were very professional and courteous. 24 hour airport shuttle. Park and Fly rates are availabe. Quite a few chain restaurants within a mile or so. Easy access from BWI Parkway. Definitely recommend this property.

Was this review helpful? Yes
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Carol G, Thanks for the review! I couldn't have said it any better: great location, clean hotel, accomodating staff, reliable shuttle......and don't forget the cookie! Thanks for choosing Doubletree by Hilton BWI. More 

Seal Beach, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 5, 2013

it's nice to arrive at a hotel after a long day of travel and feel assured that travel troubles have ended and the hotel is going to take care of you. I was greeted by manager Mike Rave and felt welcomed from the get go. The personnel I encountered were polite and helpful. Great place to stay. Customer service is... More 

Was this review helpful? Yes 2
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Ernie A, Thanks for the review! We know that travel is never easy, so we work hard to provide a little oasis. Sounds like we did just that for you. Thanks for recognizing Mike Rowe and thanks for choosing Doubletree by Hilton BWI. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2013 via mobile

Our check-in was quick and friendly. Pierre upgraded us to a Hilton Honors room due to our check-in occurring on Thanksgiving day and provided us with free WiFi service. Highly recommend this hotel and the cookies every day are just an added bonus.

Was this review helpful? Yes 1
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear MaeMaeNM, Thanks for the survey and thanks for choosing Doubletree by Hilton BWI. We hope we provided you with a little home away from home during the Holidays. I am so glad Pierre took good care of you! More 

College Park, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2013

Pierre boutin was a wonderfully helpful concierge. I would recommend this hotel to any of my friends. And the cookies were delicious. Everything was so clean and well managed. I really appreciated the help in moving my bags to and from my room

Was this review helpful? Yes 1
AdamNovotny, General Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear kyleguy720, Thanks for the review! Clean rooms, warm cookies, and Pierre at your service- a recipe for success! Thanks for choosing Doubletree by Hilton BWI. More 

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