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Doubletree by Hilton BWI Airport

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890 Elkridge Landing Road, Linthicum Heights, MD 21090
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Doubletree by Hilton BWI Airport
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1,009 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton BWI Airport
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 3, 2015

I am very surprised that this Doubletree has the name Hilton attached to it. Upon check in, the lady was rude, and confrontational. The cookie was a nice touch, but was a stale cookie that almost broke my tooth! the bed was not comfortable at all! Did not sleep well either night I was there. The restaurants food was delicious,... More 

Helpful?
1 Thank Dizzycheetah
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear DizzyCheeta Thank you for choosing Doubletree BWI and for taking the time to leave feedback through Trip Advisor. We appreciate the time taken to submit this review. Thank you for alerting us to issues you had with sleep comfort and restaurant experience. We have shared your comments with the food and beverage team so we can get better and... More 

bel air, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 3, 2015

great from arrival , until my AM departure for an early flight. 24/7 shuttle runs every 30 minutes. I used the convenience of parking at the hotel. When I returned, I went to the area for hotel shuttles for a return to my vehicle. Every one I encountered from hotel staff to shuttle driver, were exceptional in doing their jobs.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
4 Thank David B
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear David B, Thank you for choosing Doubletree BWI for your recent visit to the Baltimore area. As you said, we are ideally situated to make traveling to/from BWI Airport a breeze with our complimentary shuttle providing transportation. Our team aims to meet/exceed the expectations of our guests and I'm happy that your experience reflects that. We hope to see... More 

Bethesda, United States
1 review
2 of 5 stars Reviewed February 3, 2015

This is a tired and old building that has been renovated with browns and earth tones. Makes the rooms and hallways so dark. Everything seems like it could use a good cleaning/dusting. The lobby floor had leaves on the floor. The front desk did not confirm our rate + package when we checked in. We were given a room quickly.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patty H
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Patty H. Thank you for choosing Doubletree BWI and for taking the time to leave feedback through Trip Advisor. We appreciate the time taken to submit this review. Thank you for alerting us to issues you had with staff interaction. We have are continuously working to improving our guest service levels so every guest can experience the level of... More 

Colorado Springs, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 30, 2015

I stayed here recently to attend a business convention at the hotel. Lobby is very nice! Warm cookie at check in was a nice touch! Food service by the hotel during the meetings was great. Tons of food! I only have 2 complaints - our room smelled horrible. Like someone left a supreme pizza in the room Shuttle service was... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Matthew G
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Matthew G, Thank you for taking the time to complete a survey about your recent experience at Doubletree BWI. Please be assured that the issues you experienced with your room have been addressed. I apologize for any discomfort you experienced during your stay. We are grateful to have been the host hotel for your conference and happy to hear... More 

Baltimore, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

I made a snap decision to stay at this airport hotel because I was concerned bad weather might hinder my trip to the airport the following day. When I went to check-in I was told I had no reservation. Upon showing the confirmation page I had printed out, it was pointed out to me the date was wrong. The system... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank David E
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear David E, Thank your for choosing Doubletree BWI as your pre-trip hotel in Baltimore. I can only imagine the confusion you had when the initial reservation was not found but I am happy we were able to assist in getting the reservation snafu corrected. We look forward to seeing you the next time you fly out of BWI. Thank... More 

Waldorf, Maryland
Level Contributor
78 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
4 of 5 stars Reviewed January 27, 2015

We are Hilton Honors members and try to book this brand whenever we are traveling.This is our 2nd time taking advantage of the park and fly option while flying out of BWI since we had an early morning flight. It is nice that you can now check in on line and pick your room 24hrs. before check- in. The staff... More 

Helpful?
2 Thank mylesmom
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Myles Mom, Thank you for your loyalty as a Hilton HHonors guest. We appreciate the time taken to complete a survey after your recent stay. We're happy you chose Doubletree BWI for your park and fly hotel before your trip. Thank you also for sharing your experience about the e-check in option. This new feature is sure to catch... More 

Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 27, 2015

I enjoyed my late arrival, early wake up and short trip to and from the airport. On arrival I called the hotel and they told me clearly where to get the free shuttle. I walked outside and elected to take a taxi just to speed things up, the taxi ride was $8.15. In the morning the free shuttle ran every... More 

Helpful?
1 Thank Czardemars
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Czardemars, Thank you for choosing Doubletree BWI for your recent stay and for the time taken to complete a survey on TripAdvisor. Thank you for the feedback about your experience using the shuttle, your room, and staff interaction. Rest assured that if there is ever a time the shuttle is at capacity, you need not ever stress as we... More 

Chatham, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 24, 2015

I could not be happier than being here in the DoubleTree. When we arrived, Michael greeted us behind the front desk like we were long lost cousins coming to stay. So friendly and accommodating. We went to our room and were very pleasantly surprised by the layout, the quality of the furnishings and the decor. We topped it off with... More 

Helpful?
2 Thank valerie r
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Valerie R, Thank you for choosing Doubletree BWI for your recent stay. As you said, great service, beautiful rooms, and a great restaurant is Doubletree BWI. We truly believe that its our staff that set us apart and it looks like you had great interactions and remembered names. I will share your comments with Michael, Alex and the entire... More 

Cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 21, 2015

My issues were with the room: ceiling showed a past water leak and was flaking; hotwater in the shower and sink fluctuated so much and was potentially dangerous due to extreme hot water. Additionaly, I orderd room service and the delivery person was nice but the chicken in the salad was cold; it seemed like it was cooked another time... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Ronald J
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Dear Ronald J, Thank you for choosing Doubletree BWI and for taking the time to leave feedback through Trip Advisor. We appreciate the time taken to submit this review. Thank you for alerting us to issues you had with water temperature, and food from room service as well as a ceiling condition. We have been working to resolve these issues... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 20, 2015

I'm here for two months and the staff has been so good to me! They always make sure I have everything I need and then some. Also, Mike Rowe always greets me with a smile and has an extra cookie for me, which makes my day.

Helpful?
4 Thank KBrisbin
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Hello KBrisbin, Thank you for taking the time to share your experience with other travelers on Trip Advisor. Our long-stay guests do get to experience all that we have to offer by way of staffing and amenities. Please let us know if there's anything we can do to make your stay that much special. We're so happy you're here with... More 

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