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Doubletree by Hilton BWI Airport

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890 Elkridge Landing Road, Linthicum Heights, MD 21090
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Doubletree by Hilton BWI Airport
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Doubletree by Hilton BWI Airport
Doubletree by Hilton BWI Airport
Doubletree by Hilton BWI Airport
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910 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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    (910)
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    (282)
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There are newer reviews for Doubletree by Hilton BWI Airport
See the most recent reviews
Suffield, Connecticut
Level Contributor
54 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was my first time staying at this hotel. I stayed here because I was taking a class for work that was held at the hotel. The hotel was just okay. I actually prefer the Hilton Garden Inn chains. One negative about this hotel is that when I checked in they offered me an upgrade for more money to get... More 

Was this review helpful? Yes
Edward B, Manager at Doubletree by Hilton BWI Airport, responded to this review

I want to thank you thank you for your feedback and sharing your comments on your recent trip advisor review. We have a new program that is a $40 dollar value that cost an additional $20 that includes upgraded coffee service, a snack and bottled water for each day and two drink coupons (up to a $12 value per coupon)... More 

Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel has a mix of tourists and business visitors. It is close to the airport with the expected shuttle. The staff were very willing to please. Required a room change due to food on carpet and the 2nd room was much nicer. The hotel is in need of renovation and freshening up. The housekeeping staff needs better supervision since... More 

Was this review helpful? Yes
Edward B, Manager at Doubletree by Hilton BWI Airport, responded to this review

I want to thank you thank you for your wonderful feedback. Your recognition of our staff is much appreciated and I am glad that the service that was provided left a wonderful impression. We have recently renovated all of the guest bathrooms and will be changing out the carpet and wall vinyl by the end of the year as well... More 

High Point, North Carolina, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff was welcoming. The rooms are nice and clean and the beds comfy!!!! The rooms could be a little cooler, but comfortable. Breakfast buffet is $15 a little high to me. Only wish it was complimentary with room or atleast more economical. The cookies and pool are great:)

Was this review helpful? Yes 1
Edward B, Manager at Doubletree by Hilton BWI Airport, responded to this review

I want to thank you thank you for your wonderful feedback and sharing your comments on your recent 5 star review. I was pleased to read that you enjoyed the service that received and that you were able to enjoy the pool as well as the Cookie. We do have packages available that do include breakfast which is a customer... More 

Charleston, South Carolina
1 review
5 of 5 stars Reviewed June 23, 2015

I recently traveled to Baltimore for business and after all of the media reports about the riots, I decided to stay at an airport hotel. Smart choice! I was thrilled with the hotel, the staff, the restaurant and the accessibility that the location provided me. I checked in late in the evening and the front desk staff was gracious and... More 

Was this review helpful? Yes
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Hello Veronica B. Thank you for choosing Doubletree BWI as home base for your recent trip. Those Doubletree cookies do hit the spot especially after a long day, and breakfast to start the morning right before that short trip into the city sounds like just what you needed. I appreciate that you took the time to share feedback about your... More 

Corry, Pennsylvania
Level Contributor
107 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed June 23, 2015

I am one of those guys who spends more than 100 nights a year in hotels and have visited many Doubletrees over the years. This one was not a good stay. I reserved and e-room and didn't get the room that I had requested. There are two floors for HHonors members, I was not offered either floor at e-check in.... More 

Was this review helpful? Yes 1
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Hello pmgeiss, Thank you for choosing us for your recent trip to the BWI area. I appreciate that you took the time to complete a survey sharing feedback about your stay. I apologize that the room was not to your liking and that your breakfast experience was less than perfect. I can understand how you feel when your experience did... More 

lewes, United States
1 review
2 of 5 stars Reviewed June 22, 2015

room was smoke smelling, carpet filthy, restaurant while only one other patron, did not acknowledge us for 20 full minutes until we started to leave. We left! Nornmally a huge supporter/user of Doubletree, by far worst Doubletree experience to date

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Edward B, Manager at Doubletree by Hilton BWI Airport, responded to this review

Thank you for being our guest. We are concerned to hear that your stay was anything less than exceptional. An experience at our hotel should leave our guests completely satisfied, and we sincerely regret that we fell short of that promise during your recent stay. We are a 100% non-smoking hotel. I was disappointed to read the comment about the... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 18, 2015

Reserved 2 rooms online, received confirmation and still had nothing but problems from the minute we checked in. I am a seasoned traveller and can honestly say that they have the worst front desk staff I have ever encountered. The room we booked online was not what we ended up with. 1 room was suppose to be an upgraded room,... More 

Was this review helpful? Yes 3
Olive C, Manager at Doubletree by Hilton BWI Airport, responded to this review

Hello Izzaboo, Thank you for sharing feedback about your recent stay. We value you as a Hilton HHonors guest and apologize that you encountered the mishaps you mentioned. We have a few new team members on the front desk who I can assure you are great additions to the team. I understand how it feels to have a set of... More 

Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 18, 2015

I stay at Doubletrees and Hiltons all over the country and I am continuously pleased with this property. My stays here are usually short, so I haven't tried the restaurant or bar, but the rooms are great as are the front desk staff. This evening I received a handicapped room, which I wasn't pleased about (they freak me out!) Joyce,... More 

Was this review helpful? Yes 1
Edward B, Manager at Doubletree by Hilton BWI Airport, responded to this review

I want to thank you thank you for your wonderful feedback. Your recognition of our staff is much appreciated and I am glad that the service that was provided left a wonderful impression. I will be sure to pass along your kind words to Joyce and Erica for their hospitality. I am glad that you were able to enjoy the... More 

Phoenix, Arizona
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 15, 2015

I've stayed at this location many times. Customer service is top notch. I don't know what was going on this time, the property and room had some issues which management promptly addressed. The beds are comfortable and I really didn't notice the noise from the airplane's. The restaurant is very good and the location is really easy if you're visiting... More 

Was this review helpful? Yes
Edward B, Manager at Doubletree by Hilton BWI Airport, responded to this review

I want to thank you thank you for your wonderful feedback and sharing your comments on your recent review. I was pleased to read that you enjoyed the service that received and the location was ideal for your trip. Thank you for sharing your issue while you were here so that we could take care of it for you. Hopefully... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015

I want to return to Baltimore again because of the exceptional staff at the Doubletree BWI. Danni was superb. Better service than at any other Hilton property *worldwide* to date. I never expected such service from my stay in Baltimore.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Edward B, Manager at Doubletree by Hilton BWI Airport, responded to this review

I want to thank you thank you for your wonderful feedback and sharing your comments on your recent 5 star review. I loved your heading of “Exceptional Service” it made our day, we strive to do our best. I am glad to hear that we were able to make part of your journey stress free and that you were able... More 

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