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Hilton Garden Inn BWI Airport

3.0 of 5 1516 Aero Dr, Linthicum Heights, MD 21090
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Certificate of Excellence 2014
Hilton Garden Inn BWI Airport
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Hilton Garden Inn BWI Airport
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364 reviews from our community

Traveler rating
    189
    102
    39
    23
    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn BWI Airport
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Cohasset, MA, United States
1 review
1 of 5 stars Reviewed May 22, 2013

Not Hilton standard, terrible food quality, poor quality bed. Hotel needs a GM, seems to operate with out mgt present. Not Hilton standard, terrible food quality, poor quality bed. Hotel needs a GM, seems to operate with out mgt present. Not Hilton standard, terrible food quality, poor quality bed. Hotel needs a GM, seems to operate with out mgt present.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Thank you for taking your time to share your experience. However, I am very sorry it was not a good experience. I wish I had a bit more details about your dining experience, so we can make the appropriate corrections. We currently have Garden Sleep Systems beds that have adjustable dials, the dials allow you to adjust the firmness or... More

Shelton, Washington
Top Contributor
63 reviews 63 reviews
3 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 18, 2013

I had an extended stay to conduct business in Baltimore County last month. The staff was very attentive. The desk personnel were helpful and courteous. I had to extend my stay two times but the hotel kept my special rate in place for each of the extensions. The complimentary internet was excellent and when I had a problem with my... More

Was this review helpful? Yes
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Hi Dave, thanks for sharing your experience. I'm glad to hear you continued your stay with us since we were able to keep you at the same special rate, we wouldn't want you to stay anywhere else! We hope you visit us again soon, have a great weekend! More

Orange County, Ca
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 14, 2013

This was a very convenient hotel to BWI. The staff was helpful and the food was good! Be careful on the room selection as the lower outside rooms have Bright lights shining into them and truck noise early. Ask for an interior higher floor room

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Thanks for the review. I have to say I like your "pinky and the brain" profile picture, it brings back childhood memories! I hope your stay at the hotel was one worth remembering! If you are back in the BWI area, we would love to have you stay with us. You can even give me a call and I'll make... More

Roseville, California
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 8, 2013 via mobile

Normally, I prefer to stay at an HGI. I have had very good experiences at dozens of other HGIs. The experience at this HGI wasn't terrible, but it wasn't great either. First issue was noise. The traffic noise from the trucks in the industrial surrounding area came right through my window...so I didn't sleep very well the first night. The... More

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JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Thanks for taking the time to write a review. I hope you decide to give us a second chance. I could preassign your room, that way you are not facing the postal warehouse. And I would love for you to check out the new restaurant. We are in the process of finishing up the redecoration of the lobby area including... More

United States
1 review
3 of 5 stars Reviewed May 8, 2013

With a name as well known as Hilton, I expected way better accomidations at this place. We arrived to find ants in our room and the shower water repeatedly kept going cold. The bed was outdated and the blankets, not very cozy. Breakfast is plentiful but not included in the price of the room. There was only one luggage cart... More

Review collected in partnership with Hilton Garden Inn

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Fredericksburg, United States
1 review
5 of 5 stars Reviewed May 7, 2013

Not only are the accomodation at this location totally awesome ... the entire staff is incredible as well. The rooms were beautifully decorated and the bed ... I could have stayed in the room the entire lenght of our trip. I've already booked my next stay.

Review collected in partnership with Hilton Garden Inn

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JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Oh good, I'm happy to hear that you had such a great stay! Please come back and visit us again soon, we are finishing up the remodel of our lobby and restaurant, I think you might like it! More

New Philadelphia, United States
1 review
5 of 5 stars Reviewed May 2, 2013

This is a first-class facility. Considering the cost for the room, I was very pleasantly surprised at just how well appointed and comfortable everything was....not to mention that it was also very clean. We only stayed one night at this facility, but vowed to stay here again each and every time we are in the Baltimore area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Wow, we really appreciate your loyalty and we promise we will not disappoint you! If I can help make any future reservations please let me know. And please use me as a point of contact if you need anything throughout your stay. Have a wonderful Memorial Day weekend, see you soon! More

grand rapids, United States
1 review
5 of 5 stars Reviewed April 26, 2013

Overall stay was excellent. The staff made the stay very pleasant. The room was very clean and the bathroom had soft towels. This was my first stay at this property and I will definitely stay again when my travel takes me to Baltimore.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Thank you so much for the high marks! We really look forward to seeing you again soon, Please let me know if I can help with any special requests. My direct line is 410-691-0507. Have a fantastic weekend! More

Richmond, United States
1 review
5 of 5 stars Reviewed April 21, 2013

I'd never stayed at a Hilton Garden Inn. I was very pleased with this hotel. Basically anything you need is there. You'd do well to stay here. The fitness center was great and the staff was very helpful. Oh, the bed was ridiculously soft. Enjoy!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

It's really an honor to hear that we were your first Hilton Garden Inn hotel. I hope you signed up for Hilton Honors while you were here, if you didn't it's never too late! Oh, and you can actually purchase the beds online, they are called Garden Sleep Systems (GSS), I agree they are super comfortable. If you are in... More

Newtown, Pennsylvania
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 16, 2013

Usually you read reviews about a hotel messing up billing, right? Here's a different tale: I was staying over a Saturday night with my small army of children and my mother-in-law. I went to check in, and... no one could find my reservation. They searched for several minutes, and let me into the business center so I could print out... More

Was this review helpful? Yes
JackieMHilton, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Hi Ray, thanks for the lovely review! I am so proud of my staff members for taking care of you and your family the way they should. We try to take care of our guests the best we can, we often put ourselves in our guests "shoes." We really appreciate you for taking the time to share your experience. We... More

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Additional Information about Hilton Garden Inn BWI Airport

Address: 1516 Aero Dr, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn BWI Airport 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Hilton Garden Inn Bwi Airport Hotel Linthicum
Hilton Garden Inn Linthicum
Linthicum Hilton Garden Inn
Hilton Linthicum

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