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All 29 Linthicum Heights hotels

Hilton Garden Inn BWI Airport

3.0 of 5 Hotel   |   1516 Aero Drive, Linthicum Heights, MD 21090
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Certificate of Excellence 2013
A recent review
3 of 5 stars Reviewed March 6, 2014
Bruce C Columbus, OH, United States
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264 people have reviewed this hotel

Traveler rating
    127
    75
    34
    19
    9
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65
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104
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn BWI Airport
See the most recent reviews
Columbus, OH, United States
1 review
3 of 5 stars Reviewed March 6, 2014

Food service extremely slow for mediocre food. 4 of us took over 90 mins to get our food with only 2 other tables with patrons. Most of the food overcooked. Should have gone to Cracker Barrel across the street.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review

We're glad that you enjoyed the hotel. I'm sorry that our performance in the restaurant was below par. I will investigate what happened with your experience and take immediate action. Thanks for letting us know about your experience, as this information is quite valuable in improving our ability to execute. Please call on me if there is anything I can... More

Denton, United States
1 review
4 of 5 stars Reviewed March 5, 2014

I was traveling for business - the location was in close proximity to meetings - the bed was very comfortable - the room was quiet- the staff was friendly and helpful - I would stay at this hotel again

Review collected in partnership with Hilton Garden Inn

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SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review

Thanks for the nice review! Let me know if there is anything we can do to make you feel more at home. More

Halethorpe, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 4, 2014

We always stay at the Hilton Chain, and this hotel exceeded expectations. The lobby was beautiful, staff friendly and the room was clean. The check-in and check-out procedure were quick. The only complaint was the meal, which was not cooked to our preference. One of the more quiet hotels we have stayed in. Will be back.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jackie M, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Thank you for the 5 star rating! We are always happy to hear when we exceed expectations, but I'm sorry to know that the meal wasn't very satisfying. I promise next time you come back, we will make sure the meal is above expectations. See you soon! More

Palo Alto, California
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 3, 2014

My wife and I travel to Baltimore frequently and we like to stay close to the airport. After trying many different hotels, we have settled on this Hilton Garden Inn as our #1 choice. We generally like the Hilton Garden Inn chain, but this one is special. The value for money is excellent and the hotel is truly very well... More

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Jackie M, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review

Thank you so much for the awesome review and the lovely compliments! We look forward to seeing you next time you are in town. Safe travels! More

Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 3, 2014

Arrived in Baltimore for a short leisure trip of only one night. Decided on Hilton Garden Inn at BWI because it was rather centrally located for a visit to Gettysburg (1 hour away) and Annapolis/Naval Academy (30 minutes away). With the new off site rental car facility finding the hotel was not hard it was just a bit tedious. We... More

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SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review

Thanks for the excellent review! We are glad to hear that our staff was accommodating and the location convenient. We do offer shuttle service to and from the car rental center near the airport if that helps on your next trip. We hope you enjoyed your sightseeing and we'll see you next time. We understand that you have a lot... More

baltimore, United States
1 review
5 of 5 stars Reviewed March 1, 2014

my husband and I live in Maryland but we go to the Hilton garden inn as a getaway from the kids. the staff is always pleasant and the hotel is very clean. I love the cooked breakfast in the morning< hot pancakes are the best. the location is close to the Arundel mills mall also.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review

Thanks for spending your time on this great review. I'm glad you were able to getaway for a few days! We really need that sometimes. I will pass on your comments to the staff,as they will surely appreciate them. Let me know if there is anything special I can do for your next getaway and thanks for choosing us! More

1 review
5 of 5 stars Reviewed February 25, 2014

Shuttle drivers were courteous and prompt making a 6AM departure and 4:30 PM return much less painful. Upon return we waited less than 10 minutes for the shuttle to take us back to the hotel to retrieve our vehicle. Definitely will be using this hotel for future early flights from BWI!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review

Thanks for the excellent review! I'm glad you found us convenient and timely. Our shuttle crew takes great pride in being expedient with a smile! I'm glad to hear that you will being spending more time with us, although I'm sure there are other places you would rather be. If there is anything special I can do for you, please... More

New York, United States
1 review
5 of 5 stars Reviewed February 25, 2014

Just needed to stay somewhere when I landed at BWI before taking Amtrak the next morning, rooms were clean and comfortable, the in-room microwave and fridge were a nice touch, and the man checking me in at 1AM was very friendly and helpful. Breakfast was a great value and delicious; solid variety of cereal, fruit, pastries, breakfast meats, etc. Shuttle... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review

Thanks for spending your time giving us feedback. It sounds like you found us quite convenient. We try to understand the needs of our guests so that we can make your stay as comfortable as possible. We are very proud of the service that our shuttle crew delivers. We are also glad that you enjoyed your breakfast at The Garden... More

New York City, New York
1 review
5 of 5 stars Reviewed February 24, 2014 via mobile

This Hilton Garden is well mana cured in the style of modern Hilton Garden Inns. Clean and consistent. The food was also above par. The reason for taking the time to write the review was the excellent service I received. It goes without saying that there is a certain expectation of service with any Hilton property but, the desk staff... More

Was this review helpful? Yes
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review

Thanks so much for the great review. I will make sure to pass on your comments to our staff. We are very proud of our staff and hotel and we try to deliver world-class service every day. I'm glad that our staff made you feel at home! We look forward to your next stay and please reach out to me... More

Maryland
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 23, 2014 via mobile

My daughter is getting married in a couple of months and I went to the Hilton Garden Inn to meet with the Sales Manager to arrange for a block of rooms for our friends and family coming from out of town. We had a nice meeting and I received a proposal from her late that afternoon. There were a few... More

Was this review helpful? Yes 1
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review

We are so sorry about this. We dropped the ball and want to make this right. Our sales team will be in contact with you to see how we can turn this around. We pride ourselves in delivering awesome service from all of our departments, and I apologize that this wasn't the case for you! Please reach out to me... More

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Additional Information about Hilton Garden Inn BWI Airport

Also Known As:
Hilton Garden Inn Bwi Airport Hotel Linthicum
Hilton Garden Inn Bwi Airport Hotel
Hilton Garden Inn Linthicum
Linthicum Hilton Garden Inn
Hilton Linthicum
Linthicum Hilton
Address: 1516 Aero Drive, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Linthicum Heights
#3 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn BWI Airport 3*
Official Description (provided by the hotel):
Each guestroom comes fully equipped with a refrigerator, microwave, LCD TV, two telephones with voice mail messaging, work desk, Herman Miller chair, work lamp, 24 hour complimentary van service to and from BWI Airport, 24 hour fitness and business centers, complimentary parking and Internet access. ... more   less 
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