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Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport

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1300 Concourse Drive, Linthicum Heights, MD 21090
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Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport
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Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport
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504 reviews from our community

Traveler rating
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    18
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167
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cotati, California
Top Contributor
64 reviews 64 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The property is the standard late eighties Embassy Suites layout, seven or eight floors with the interior atrium running the height of the building. The bar and restaurant are on the lower level and the mezzanine. Check in was easy and efficient. The staff was friendly and helpful. The room was clean and the furniture in good condition. The location... More 

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virginia beach
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for work, 1 night. Offered smoking rooms which I like. PROS: Bed was absolutely heavenly, pillows too. Amazingly soft. Blackout curtains work great. Free Breakfast choices are great Close to the Airport CONS: I really thought it would be cleaner. Mirrors and windows looked like they were wiped with a washcloth. Had to clean it just to get... More 

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Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I always try to stay at an Embassy when I travel for business or pleasure. This was a nice hotel considering it was located near an airport. Great breakfast as usual, the evening reception had great choice of beverages. The rooms were clean, sheets and towels were clean and the staff were very nice and helpful. I also stayed at... More 

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1 review
2 of 5 stars Reviewed 1 week ago

I tried Embassy Suites at BWI Airport. I fly out of there twice a year and stay over each time. I usually stay at the Hilton, but decided to try something different. It was poorly maintained and there was a charge to park & fly for the 2nd car, which we were not advised about until check out. The Manager's... More 

Review collected in partnership with Embassy Suites Hotels

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Gary_Gustafson, General Manager at Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport, responded to this review

Dear Robin W, I am so sorry for the experience you had at my hotel. We did multiple things wrong during your stay and I am now fixing these issues. We communicated poorly about the parking and we did a poor job keeping our vending machine stocked. Again, I am very sorry and we will do better next time you... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The Premium Rooms at this Embassy left a lot to be desired. There was trash left from the previous guest in the room. There was a horrid sewer gas smell in the bathroom if the tub drain was not closed. The vending machine where Guests of this floor were able to get waters, sodas and snacks as part of your... More 

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Lake Havasu City, Arizona
Top Contributor
60 reviews 60 reviews
19 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The evening reception and breakfast were top notch. The room was showing a bit of wear, but it was comfortable and clean. Because of the courtyard design, the hotel is very noisy. There was a clothing trade show going on which added to the volume. It was too noisy to sit in the living room, we had to close the... More 

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Albany, New York
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Free shuttle within 3 miles (I took it to Amtrak, to a restaurant and to-from the airport) Free made to order breakfast, including omelets and a social hour in the evening. Wonderful 2 room suite with mini fridge and microwave....

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Lithincum, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My family of five loved the evening reception. The complimentary breakfast was like a five star hotel with good variety and selection of foods. The servers were kind and attentive. My family really enjoyed the pool and the hot tub. Bravo Embassy Suites!

Review collected in partnership with Embassy Suites Hotels

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Orlando, Florida
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Staying at this hotel tonight. I'm a big fan of Embassy Suites. However, this one is below average. The room is fine, the service way sub par. The front desk person at check in was courteous but not friendly, and the bar staff and service at Chophouse 13 was well below average. Will not stay here again.

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Gary_Gustafson, General Manager at Embassy Suites Hotel Baltimore BWI - Washington Intl. Airport, responded to this review

Dear scott34515, Thank you for taking the time to write a review of my hotel. Obviously, we did not live up to your expectations as a customer service driven organization. I have pulled every employee working the night you stayed and had a lengthy service training session with them. We will be a better hotel because you gave me your... More 

Washington,D.C., United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The staff was excellent, especially in the breakfast and cocktail hour. The rooms were clean and welcoming, as well as the lobby area. The area was easy to find and provided opportunities to other entertainment resources. There were other restaurants in the area that were convenient to find.

Review collected in partnership with Embassy Suites Hotels

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