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Aloft BWI Baltimore Washington International Airport

GreenLeadersGold level
3.0 of 5
1741 West Nursery Road, Linthicum Heights, MD 21090
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Aloft BWI Baltimore Washington International Airport
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Aloft BWI Baltimore Washington International Airport
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557 reviews from our community

Traveler rating
    168
    176
    93
    68
    52
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Aloft BWI Baltimore Washington International Airport
See the most recent reviews
Raleigh, North Carolina
2 reviews
1 of 5 stars Reviewed September 24, 2011

I travel a lot all over the U.S. and this is one of the worst hotels I have ever stayed in. The staff did not look up to check me in as they were too busy on the computer. I had to say something to them to get their attention. The room was not clean. The toilet was running when... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you so much for your comments. I am sorry to hear that your stay was less than perfect. This is not an example of how we operate at all. I am going to use your comments as a training tool for the staff though as it is excellent feedback that will be used to improve. I do hope you... More 

Chicago, Illinois
1 review
2 of 5 stars Reviewed September 21, 2011

This was the conference-approved hotel for a recent business trip. I had to call multiple times about a credit card authorization form for our business credit card, until finally someone told me that they don't actually give out credit card authorization forms. Instead, I paid over the phone. When I called back to confirm the reservation, no one at the... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you so much for taking the time out to write to us. I am sorry to hear that you did not encounter perfect service with us. I will address your issues with the front office staff to see where the downfall took place. I do hope you will come back and give us another try. I can assure you... More 

Western Maryland
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed September 20, 2011

We have stayed at this hotel on a number of occasions and it has progressively gone downhill in terms of conditions of the rooms. This room had the front of the radiator falling off, the shower leaked and ran into the outer bathroom area, the only lights in the room were over the bed and on the desk so it... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Good afternoon, Thank you for taking the time to give us your gift of feedback. We do take your comments very seriously and use them to become better at what we do. This is very unusual that your room had so many issues. I will follow up with the staff and investigate your room as well personally. I would like... More 

New Jersey
Top Contributor
74 reviews 74 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 19, 2011

I've read a number of the reviews about hotel cleanliness and staff, and I must say that my experience was very different. The lobby, elevators, hallways on guest room floors and, most importantly, my room were quite clean -- not a hint that anything was awry. As to staff, although I honestly have been treated better at other Aloft properties,... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you so much for your positive comments. We couldn't agree with you more! We do try to do our best to wow guests and cleanliness is in general superior here. I will share these great comments with the staff and I do hope you will come back soon to stay with us. vanessa More 

USA
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 14, 2011

it was a good hotel for overnight stay before a flight... the hotel had quite a bit of wedding guests being shuttled in from a nearby(?) venue. There was a lot of noise from the wedding party at the lobby/bar/lounge area but the noise did not come up to our room in the 5th floor. the walls are very thin... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you so much for your feedback. I will follow up with the staff on the issues that you have brought to our attention. Please come back and stay with us again soon. vanessa More 

1 review
1 of 5 stars Reviewed September 14, 2011

I awoke to find 50 or so ants directly next to my head on the bed side table, with my hand in them. I proceeded to find hundreds of them in the bathroom as I showered as were finishing our final leg of a cross country relocation. Front staff counter the night before was rude to say the least, and... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Good afternoon, I do appreciate your feedback. I do recall you addressing this with us on the day of your checkout. I recall that the ants were all around the dog food bag that was in that area. I dont recall the mention of the drunk couple but I do apologize for their behavior. We do hope you come back.... More 

Hanover, NH
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 14, 2011

I stayed here on business for one night. When I arrived at around 8 pm there was one person at the reception and she was overwhelmed by checkins, calls from the airport, and guests wanting to purchase food. While it was not a big deal to wait 10 minutes to get checked in, it was a little disconcerting to have... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for your comments. we do take them very seriously and will use them to improve upon. It does get busy from time to time at the desk, but a 10 minute wait is unacceptable. We will work to improve on this. I will also address the housekeeping issues as well. I do welcome the opportunity for you to... More 

Coventry, Connecticut
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 12, 2011

Modern and sleek hotel amid all the usual chains near BWI. Van service to the airport, train stations, even shopping mall. Lively bar and lounge area with pool table and plenty of seating. Terrible food at the bar, though. The rooms are attractive but suitable mainly for one person. There's only one chair (a desk chair) and a kind of... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you so much for your positive comments! We have them posted in our employee break room. Please come back and stay with us again soon. More 

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 11, 2011

All the staff, from the shuttle driver to the front desk, were allof and arrogant. I certainly won't stay at your hotel again.

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Good afternoon, I am so surprised that you had this type of experience with the staff here. i most certainly will review your comments with all of them. I welcome your return as well as this is absolutely not who we are at all. thanks for your gift of feedback. More 

Annapolis, Maryland
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 10, 2011

We were trying to fly out space available and at 10pm realized we needed a place to stay. Being Starwood Preferred Guest members, we called them to find us a hotel close to the airport that could pick us up at the terminal. The staff at Aloft were friendly and helpful. They let us check out late and when we... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

thank you so much for your positive comments. I will share them with the staff. Please come back and stay with us again soon. More 

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