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Aloft BWI Baltimore Washington International Airport

GreenLeadersGold level
1741 West Nursery Road, Linthicum Heights, MD 21090
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Aloft BWI Baltimore Washington International Airport
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Aloft BWI Baltimore Washington International Airport
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583 Reviews from our TripAdvisor Community

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Traveler rating
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    183
    98
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Aloft BWI Baltimore Washington International Airport
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Raleigh, North Carolina
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 6, 2011

We picked this hotel because they kindly accept dogs and we couldn't leave our Yorkie home this trip. I was very nervous because I had never stayed in a hotel that allowed dogs and I had some misgivings about how clean the hotel could possibly be, especially when even typical, human-only hotels often do not wash the bed comforters. However,... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for your wonderful feedback! Please come back and visit us again. We appreciate your business. I will be sure to share your wonderful comments with the staff. Good point on the "now open" sign. We have actually been open for several years and we do take pride in taking care of our product. Sincerely, Vanessa Stanley General Manager More 

Jacksonville, Florida
1 review
2 of 5 stars Reviewed December 2, 2011

While the lobby and public areas of this BWI location are great, the rooms are in need of TLC. The carpeting in my room was stained with bright red stains and appeared to not have been vacuumed. There was hair on the shower walls and drain which also left me to concluded that a proper cleaning had not been done.... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to post this review about our hotel. I apologize that you did not have the experience that our hotel promotes. I most certainly will follow up with the staff. We appreciate your business and want the chance to win you over. I hope that you'll give us another try! Sincerely, Vanessa Stanley General Manager More 

NYC
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed December 1, 2011

The hotel offers the highest quality for the cheapest price of the things that are most important to me when I travel: A professional, customer-oriented team ( all of them, really, and I"ve stayed here multiple times), a pleasant public work space/social area, a gym with machines that were made in this decade and new weight sets, water, and clean... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will make sure to share this with my team members. Sincerely, Vanessa Stanley General Manager More 

Mountain View, California
1 review
5 of 5 stars Reviewed November 29, 2011

We needed just a quick overnight venue for an early am flight out of BWI. Aloft was perfect -- great value for the price, with cool interior design (vs. generic low/mid-level hotels), mini indoor pool, and work out room, and shuttle from rental car facility and to terminal in the am. Only possible down side, no separate light for room... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team. Very good point on the light. I will look into this as you are absolutely correct. You know, we have been open for... More 

Fort Bragg, North Carolina
1 review
2 of 5 stars Reviewed November 29, 2011

My Family & I stayed at the Aloft - BWI, and was highly dissatisfied. We stayed at this same location last year during the week of Thanksgiving. This particular location never really impressed us like the Arundel Mills location, but last year it was durable. Our last stay was from 22 NOV 11 - 26 NOV 11. The room wasn't... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for your feedback. We appreciate your candidness and apologize that we fell short of both your expectations and mine. We will apply your observations to our customer service improvement plan that we are implementing. You are 100% correct...there is no excuse. We encourage you to return to our location as our goal is to provide a flawless stay.... More 

Estero, Florida
Level Contributor
109 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed November 23, 2011

If you have ever experienced Starwood's W Hotels, then you will love this property! Aloft is a lower end version of W, but is still very impressive. For the price range, you can't beat it. I've stayed at many of the Baltimore airport hotels and this is by far the best. It's so nice to have food AND a bar... More 

Was this review helpful? Yes
Atlanta, Georgia, United States
1 review
5 of 5 stars Reviewed November 21, 2011

The hotel was very nice, clean and the staff was very friendly. Some hotels can be a gamble and this was definitely not one of those. I was very impressed with the room and how it was set up. Will definitely stay at this chain every chance I get!

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Texas
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 21, 2011

We stayed at Aloft BWI for the first time. If this hotel is an indicator on what Aloft of like nationwide, then this will be my new fav. The decor is trendy but functional. The room was comfortable. The bathroom toiletries were top-of-the-line. My only comment is that the lighting seemed very bright (flourescent). This will not make sense to... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team. Sincerely, Vanessa Stanley General Manager More 

Buffalo, New York
1 review
5 of 5 stars Reviewed November 19, 2011

I found out last minute I had to go to a conference in D.C. and this was the absolute best deal I could find. I couldn't believe I got such a great price; I thought the hotel would be crap, but it was one of the nicest places I've ever stayed at! It's absolutely gorgeous and all the staff are... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you so much for taking time out to write to us. This really means a lot to me as well as my staff. We are exultant that you really like our hotel. Please come back soon and see us. Sincerely, Vanessa Stanley General Manager More 

Milford, DE
Level Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed November 17, 2011

My daughter and I stayed one night as we visited a local college. As a starwwod member this showed up on my hotel search and was a good value for what other hotels in the area wanted. We checked in late (7PM) and had only a short wait. The staff was pleasant and helpful with their introduction of this, new... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will make sure to share this with my team members. Sincerely, Vanessa Stanley General Manager More 

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