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Aloft BWI Baltimore Washington International Airport

GreenLeadersGold level
1741 West Nursery Road, Linthicum Heights, MD 21090
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Aloft BWI Baltimore Washington International Airport
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Aloft BWI Baltimore Washington International Airport
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569 reviews from our community

Traveler rating
    173
    177
    96
    67
    56
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Aloft BWI Baltimore Washington International Airport
See the most recent reviews
1 review
5 of 5 stars Reviewed November 2, 2011

My boyfriend and I were looking for a minigetaway and we wanted to explore a new city! (we live in NYC) I must say the Aloft was the perfect hotel! The staff was very pleasant and the rooms were very nice! I have nothing bad to say at all except that it is a little drive to Baltimore but if... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will make sure to share this with my team members. Sincerely, Vanessa Stanley General Manager More 

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed October 19, 2011

I spent the weekend at Aloft at BWI. It was marvelous everyone from the call center, the shuttle driver to the front desk staff was awesome. When I arrived at the hotel, the concierge ( Lovely well dressed, middle aged African American woman) was so kind and attentive she took my lunch and luggage and stored them. I wish I... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will make sure to share this with my team members. Sincerely, Vanessa Stanley General Manager More 

Red Lion, Pennsylvania
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 16, 2011

I have stayed in Aloft hotels in Philadelphia, Denver and Montreal and have been very pleased. Since this was a relatively new Aloft, I expected a similar experience. My general impression of the hotel was that the quality of furnishings was a lesser quality than the others I had stayed in. For a newly opened hotel the wear was already... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to provide feedback on your recent visit to the Aloft BWI. I am truly disappointed to hear about the difficulty you experienced during your visit. I apologize again for any inconvenience that this situation may have caused, and hope that you will allow us another opportunity to be of service again in the future.... More 

Baltimore, Maryland
1 review
4 of 5 stars Reviewed October 13, 2011

Loved the hotel lobby and the style rooms. The staff was very friendly.

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for your wonderful feedback! Please come back and visit us again. We appreciate your business. Sincerely, Vanessa Stanley General Manager More 

Annapolis, Maryland, United States
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 12, 2011

Everything was excellent except for a minor issue. The front desk checked in the wrong people under my name AND they barely seemed to care as they fixed it. I don't expect this to be the Ritz, but the proper response would be...."I'm so sorry, Mr (fill in the blank), for this inconvenience and I will fix it immediately." I... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to post this review about our hotel. I apologize that you did not have the experience that our hotel promotes. It's your feedback that will help to make us better. We appreciate your business and want the chance to win you over. I hope that you will give us another try! Sincerely, Vanessa Stanley... More 

Fairfield County, CT
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 12, 2011

This brand tries to be hip, cool and avant garde. But our experience proved that the brand needs quite a bit of refurbishing. Beyond the lobby, which was cool, the elevator and hallways gave an inkling of what the room would be like. For a hotel barely three years old, the elevator, hallways, and our room were badly in need... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to provide feedback on your recent visit to the Aloft BWI. I am disappointed to hear that we fell short of your expectations for several aspects of your stay and apologize sincerely for the issues that your encountered. Thank you again for your feedback. I apologize again for the issues that you encountered and... More 

Maryland
2 reviews
5 of 5 stars Reviewed October 9, 2011

I always have fun at an aloft. The hotel looks great, the price is fantastic. Everyone is always so accommodating. The lobby music was at an appropriate level, no interruptions or noisy guests at all. There is a connection dock on a desk next to the TV in the room that makes hooking up any gadgets you brought with you... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

We appreciate your positive comments and employee acknowledgement! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team. Sincerely, Vanessa Stanley General Manager More 

silverdale
Top Contributor
59 reviews 59 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 6, 2011

This hotel was recommended by a friend who travels frequently from BWI on business, and contrary to the few somewhat negative reviews I have previewed, I must say that we had a pleasant stay here the night before a flight out from BWI. I found the atmosphere chic & hip, the bar comfortable & delightful for a drink before bed...quiet... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I will make sure to share this with my team members. Sincerely, Vanessa Stanley General Manager More 

Ann Arbor, MI
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 1, 2011

very convenient to BWI. Unlike some of the other reviewers, I thought the hotel has great atmosphere -- very comfortable/dependable accomodations, and I really liked the indoor pool and outside courtyard/patio area.

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you so much for your positive feedback. It really goes a long way and I appreciate the time you have taken to let us know how we are doing. Sincerely, vanessa More 

Pennsylvania
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 30, 2011

I checked in @ 10:00 PM after a long flight and the lobby music was blasting. The check in clerk was very professional and great but from there, not much good I can share. There are a lot of hotel options near BWI so look for them. The room was clean but the decor is brown, blue, and orange and... More 

Was this review helpful? Yes
vstanley, General Manager at Aloft BWI Baltimore Washington International Airport, responded to this review

Thank you so much for your gift of feedback. I am sorry to hear that your stay was not excellent! We do take your comments very seriously and use them to continue to improve our level of service. Please come back and give us another try. We do not generally have events going on with music during the week, so... More 

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