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All 16 Laurel hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   1 N 2nd Street, Laurel, MD 20707
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Ranked #9 of 16 Hotels in Laurel
A recent review
5 of 5 stars Reviewed December 17, 2014
mike p Allentown
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97 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Let me start by saying Rashida, the woman who replenishes the breakfast buffet, was a pleasure! She is the ONLY person in this hotel that provided friendly, professional customer service. Rashida should be working at the front desk! Thank you for your pleasant smile and friendly service during our stay. The rest is a nightmare from the twilight zone! My... More 

Was this review helpful? Yes 1
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Dear Celeste, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Laurel, Maryland
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Wildly unhappy with my stay and the way I was treated at the Laurel, Maryland Quality Inn. I went to the front desk to ask the night manager for an extra blanket. I said, “Can I have an extra blanket?” She said, “What do you mean by blanket?” “What do you mean, what do I mean?” I asked. “What’s a... More 

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Atlanta, Georgia
Top Contributor
140 reviews 140 reviews
19 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed December 22, 2014

Driving from GA to PA and stopped for a nights sleep. They charged us $75 Decent bed-yes Free parking - yes Cold - yes (it's December) Loud cars going by - yes Train going by - yes Stay somewhere else- absolutely (unless your not here to sleep-ugh)

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Allentown
2 reviews
5 of 5 stars Reviewed December 17, 2014

I choose this for my leisure trip and the location was perfect front desk directed me to the new mall that just got open and it was in 3 mile.. also restaurant in their parking lot with in walking distance..

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SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Stacey Liverpool... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 13, 2014

i thought i would pay a little more than the low end econo motel n treat myself. stayed at the quality inn in charlestown wv n it was wonderful. this place was a dump. u walk into a low ceiling jaillike foyer. the halls were smelly w pulled up carpet. the floors were uneven. walked into my room n was... More 

Was this review helpful? Yes 1
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback regarding your recent stay at the Quality Inn & Suites Laurel. We are sorry that we failed to exceed your expectations, and your comments will be shared with the rest of the staff. We are working to make a more enjoyable guest experience by updating our property. I hope you will give us another opportunity... More 

Vancouver, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 16, 2014

Stayed 6 days, rooms are OK, a little unkempt but that's more to do with age than the cleaning service. Looks like they are in the process of fixing it up. Stayed with two teenagers going to a concert in Washington DC. The Inn seemed to fill up with workers staying a week at a time but still we felt... More 

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Ithaca, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 1, 2014

I was traveling on business to a nearby institution. My primary needs were a clean and comfortable place to rest, reliable Internet connectivity so that I could work, and a decent breakfast. The room was mostly fine, but the other items were below average. The biggest problem was that two different employees failed to include my roommate's name in the... More 

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Suitland, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 28, 2014

Book room through Priceline (you get what you pay for). The hotel did not have any non smoking rooms available. The table in the room was pass worn and the chair cushions were dirty. There were no additional outlets in the room to charge up cell phones or computers. The bathroom molding was old and discolored. The shower head was... More 

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Lebanon, New Jersey
Top Contributor
889 reviews 889 reviews
115 hotel reviews
310 helpful votes 310 helpful votes
3 of 5 stars Reviewed July 26, 2014

Rooms was clean. Generally quiet. Staff fine. Breakfast was a bit below requirements - food replenishment slow. Otherwise, no complaints - good value. Place is a couple miles off interstate, and a few turns

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North Aurora, Illinois
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 15, 2014

Stacey L., manager, should get a big, fat raise because she's awesome! Coming to Laurel for a wedding, room block full and she was unhurried, professional and accommodating. So many times I feel like the reservation process is just getting rooms booked and staff doesn't give a rats a$& about your trip. Stacey was truly helpful and made the booking... More 

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Erin M, Thank you for your feedback regarding your reservations experience. It is our mission to provide an exceptional guest experience from start to finish. Please let us know, how we may further be of assistance as you prepare for your upcoming visit. More 

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Additional Information about Quality Inn & Suites

Address: 1 N 2nd Street, Laurel, MD 20707
Phone Number:
Location: United States > Maryland > Laurel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 96
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Also Known As:
Quality Hotel Laurel
Quality Inn And Suites
Quality Inn Laurel
Laurel Quality Inn

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