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All 15 Laurel hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   1 Second Street, Laurel, MD 20707
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61%
Ranked #5 of 15 hotels in Laurel
A recent review
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81 people have reviewed this hotel

Traveler rating
    27
    22
    11
    6
    15
See reviews for
21
14
13
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • German first
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English first
Orono
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 5 days ago NEW

The hotel and the room weren't that bad, however it wasn't worth 90 bucks. The continental breakfast was only from 6-9 which seems a little short to me. Also, they had this pancake machine that spit out pancakes when you pushed a button...just seems gross to me. The toilet in the room had a handle like it was from a... More

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thompson1963, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team. I would like to apologize for failing to exceed your expectation. Your satisfaction means a very lot to my staffand I. We will use your feed back to make improvements for the next guest. Yours in... More

Moncton, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

really enjoyed our stay i only wish we had a quality inn card so we could take advantage of any promotions we traveled to myrtle beach and stayed in three of your hotels and we will be heading home at the end of the month and plan to stay at your hotels

Review collected in partnership with this hotel

Was this review helpful? Yes 1
thompson1963, General Manager at Quality Inn & Suites, responded to this review

Thank you for responding to our survey and we look foward to having you stay at our hotel again. The staff and I are glad you a had a wonderful stay and we look foward to your return visit upon your retun home. If we can be of further assistance please feel free to contact us immediately. Yours in Hospitality,... More

Laurel, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

For the past year our group of 20-40 people have met weekly at the Quality Inn & Suites in Laurel, Maryland. The sales manager, Antonette Hawkins provided the most professional, accommodating ethical service ever. For the past 7 years we have met in a number of hotels; the service we received at the Quality Inn & Suites in Laurel surpassed... More

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thompson1963, General Manager at Quality Inn & Suites, responded to this review

Dear spiritual center for life, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responce will serve as encourgement to all of our staff as we strive to continously improve the quality of our... More

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I stay here when I come down to Maryland for grad school. It has become my home away from home. It has always been clean, the staff are nice, I feel safe, and it's affordable. Also I like that it's near main street Laurel ... it's a quaint little street with a few interesting shops and restaurants (nothing crazy but... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
thompson1963, General Manager at Quality Inn & Suites, responded to this review

Thank you for considering our hotel as your home away from home. This is the type of compliment that make the entire staff feel good!!.Our goal is to provide a friendly enviorment which will make you want to return to our property again.If this is what you have received please feel free to tell someone about your experience. Thank you... More

Colebrook, New Hampshire
Top Contributor
349 reviews 349 reviews
171 hotel reviews
184 helpful votes 184 helpful votes
2 of 5 stars Reviewed March 3, 2014

Well... I really tried my best to love this hotel... Very good start... With major snow storm coming I was very happy to have a parking protected from the snow with roof over the car... Very nice touch... Then customer service was very friendly... Great manager on duty with free complimentary room upgrade as a Diamond member and free gift... More

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thompson1963, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The hotel have completed some renovations, but there is more work to be done. I would llike to thank you for the great compliments that you gave our staff and managerment. We must be doing something right to receive those mentions. On... More

Sandy, Utah
1 review
4 of 5 stars Reviewed March 3, 2014

The room was nice, the bed was comfortable, and the breakfast was very good; however, I was supposed to be in a non-smoking room (and it was marked as such), but someone had obviously been smoking in it. Phew! It was hard to get to sleep and I suppose I should have asked for another room, but I didn't.

Review collected in partnership with this hotel

Was this review helpful? Yes
thompson1963, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible, to ensure all guest have a postive experience each time they stay. We hope to see you again soon! Yours... More

Cherry Hill, New Jersey
1 review
5 of 5 stars Reviewed February 13, 2014

I stayed at this hotel with my family around october 2013 and i was pleased with the environment.Nice staffs,good maintenance guy and well mannered manager.The rooms were very spacious,i thought of staying just for some few days but with the excellent services i decided to extend my stay further..My kids have lots of rooms to play around the room,we love... More

Was this review helpful? Yes
thompson1963, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our on line survey. On behalf of my entire staff we wish to say thank you for the nice compliment. There are times when we feel no one appreciates us, but when a great comment comes over as such it puts a smile on our face with a warm feeling of accomplishment.... More

Chadds Ford, Pennsylvania
1 review
4 of 5 stars Reviewed January 31, 2014

Being a contractor I stay at a lot of hotels. While the amenities are nothing special I enjoyed my 9 month stay. The staff are polite and kind. If I am back in the area I will stay again. The Resturant next to the hotel was delicious.

Review collected in partnership with this hotel

Was this review helpful? Yes
thompson1963, General Manager at Quality Inn & Suites, responded to this review

Dear Braden, Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We very much appreciate and value youyr feedback and will share it with our team. Your survey responses will help our staff strive to continuously improve the quality of our services to provide an exceptional service for our guest.... More

Mount Holly, North Carolina
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 1, 2014 via mobile

I stayed at this hotel on Dec. 14, 2013. Room smelled of cigarette smoke when there was a sign on he door that said smoke-free room and housekeeping looked to be almost nonexistent! Nasty dirty carpet and bathroom was gross. Hairs all in the shower and pee on and around the base of the toilet. When we called front desk... More

Was this review helpful? Yes 1
thompson1963, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our on line survey regarding your recent stay at our hotel. We appreciate and value your feed back and will share it with our team. I would like to apologize for failing to exceed your expectations. your satisfaction is important to us and we will be using the feed back to make... More

Laurel, Maryland
1 review
5 of 5 stars Reviewed December 31, 2013

I held a party here that was attended by 80 people. Toni and the staff were extremely accommodating and the event went flawlessly. Several of the guests stayed at the hotel. It was a great experience. Thank you.

Review collected in partnership with this hotel

Was this review helpful? Yes
thompson1963, General Manager at Quality Inn & Suites, responded to this review

On behalf of our staff, we would like to thank you for this great compliment. We very much appreciate and value your feed back and will share it with our team. Your survey responce will serve as encourgement to all of our staff as we strive to continously improve the quality of our services to provide an exceptional experience to... More

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Additional Information about Quality Inn & Suites

Also Known As:
Quality Hotel
Quality Inn And Suites
Quality Hotel Laurel
Quality Inn Laurel
Laurel Quality Inn
Address: 1 Second Street, Laurel, MD 20707
Location: United States > Maryland > Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 hotels in Laurel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Official Description (provided by the hotel):
•Our Guest Rooms feature beautifully appointed furniture with a comfortable and well-lit workspace, voice mail•Microwave & Refrigerator in each room •Free Wireless-High Speed Internet access & Business Center•Our in room features include premium channels, iron & ironing board, hair dryer, coffee makers, electronic safes, and an alarm clock in every room•Complimentary Hot Breakfast •Outdoor Pool & Fitness Center. ... more   less 
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