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Quality Inn & Suites

2.0 of 5
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1 N 2nd Street, Laurel, MD 20707
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1 room 1 adult
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116 Reviews from our TripAdvisor Community

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Silver Spring, Maryland.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 29, 2015

Staff was not only Excellent , it was Outstanding.. It felt like being with Family. Hotel location is with-in the predominant growing area. This hotel offers a very comfortable, and pleasant stay, highly recomended.

Review collected in partnership with this hotel

Helpful?
1 Thank MannyAraujo
Blaine, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 16, 2015

The pillows helped with a great night sleep! The breakfast had hot food and was pretty yummy. This hotel was very conveniently located and the front desk staff was extremely helpful and friendly!!! I will definitely go back to this hotel again!!!

Helpful?
Thank zams21
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Stacey Liverpool... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed October 2, 2015

Nice property, easy location, a lot of parking spaces, very helpful and considerate front desk associate. I left property in the room, which all of it was returned to me. The breakfast was quite good. The room was clean and organized well. The sleep was quit and peaceful. Free in room WiFi. The hotel management is clearly top notch. My... More 

Helpful?
Thank Kevin S
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

France
1 review
5 of 5 stars Reviewed September 19, 2015

Thank you very much for your serious attention to my forgetfulness of my belonging gold chain and medal in your hotel and thank you too your help to send me them back in France. I very happy for that and for the nights in your hotel, the good lunches and waffles.

Review collected in partnership with this hotel

Helpful?
Thank 817marieclaudeb
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Stacey Liverpool... More 

Laurel, Maryland
1 review
4 of 5 stars Reviewed September 15, 2015

My stay at Laurel was almost like home . I worked nights so when i would get off in the morning they would have a nice breakfast bar to come home to . There you could find a coffee buddy for some simple conversation and a bagel ,learn new things, fun facts 'meet new people ,most of just seeing how... More 

Review collected in partnership with this hotel

Helpful?
Thank tcantrell1
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Mr. Cantrell, Thank you for your kind words. It has been a pleasure serving you. I will share your comments with the entire staff. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see... More 

1 review
1 of 5 stars Reviewed August 17, 2015 via mobile

Didn't stay here. It's been 4 days since We cancelled and there is still a pending charge. Spoke with Stacy Liverpool who claimed she could not nothing to help. She was rude and talked over me and completely unhelpful. She should have initiated a forced release with her credit card processor but didn't even offer and was mouthy and rude.... More 

Helpful?
Thank Sharon W
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Ms. Weber, Thank you for your feedback regarding your experience with the Quality Inn & Suites Laurel. As mentioned in our telephone conversation yesterday, there are no pending authorizations being held against your credit card. Because the authorization was released at the time of cancellation, were are unable to initiate a forced release. Once funds are released on our end,... More 

Travelers are raving about these Laurel hotels

1 review
1 of 5 stars Reviewed May 25, 2015

The hotel was terrible. It was dirty. One female window clerk had a nasty service. The rooms felt disgusting. The rug needed a shampoo. They don't change the top sheets. I don't recommend this old stinky hotel to my enemy.

Helpful?
Thank Rebecca R
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Mechanicsburg, Pennsylvania
Level Contributor
215 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stayed here over night while attending a nearby concert event. The location was fairly convenient, and getting to and from the hotel was painless. The staff was friendly, the room was clean (but the place had that "old hotel" smell), and the complimentary breakfast was adequate (powdered eggs is a pet peeve of mine, so I skipped that part). The... More 

Helpful?
Thank Steve G
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Stacey Liverpool... More 

Fort Myers, Florida
Level Contributor
103 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed May 13, 2015

By far one of the worst rooms we have stayed in for years. Non-smoking room stunk of cigarettes. Smelled like a bar room of old. No place to walk the dog,no grass ,just pavement. Breakfast was ok . Bathroom was clean .

Helpful?
2 Thank Chris C
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Cumberland, Rhode Island
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed April 20, 2015

We stayed here for two nights, although those nights were not consecutive last week. The hotel is in an okay area. I would not venture out alone after dark but we certainly felt safe. The building is rather non descript but clean. There is an outdoor pool which was not yet open. The staff were pleasant and accommodating. The hallway's... More 

Helpful?
2 Thank RobbieNTorrinsMom
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Stacey Liverpool... More 

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