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Quality Inn & Suites

2.0 of 5
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1 N 2nd Street, Laurel, MD 20707
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Quality Inn & Suites
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Ranked #9 of 16 Hotels in Laurel
A recent review
3 of 5 stars Reviewed May 19, 2015
Steve G Mechanicsburg, Pennsylvania
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106 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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  • Polish first
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English first
  • All months
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    (24)
  • Jun-Aug only
    (43)
  • Sep-Nov only
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    (20)
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1 review
1 of 5 stars Reviewed May 25, 2015

The hotel was terrible. It was dirty. One female window clerk had a nasty service. The rooms felt disgusting. The rug needed a shampoo. They don't change the top sheets. I don't recommend this old stinky hotel to my enemy.

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Mechanicsburg, Pennsylvania
Level Contributor
146 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed May 19, 2015

Stayed here over night while attending a nearby concert event. The location was fairly convenient, and getting to and from the hotel was painless. The staff was friendly, the room was clean (but the place had that "old hotel" smell), and the complimentary breakfast was adequate (powdered eggs is a pet peeve of mine, so I skipped that part). The... More 

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Stacey Liverpool... More 

Fort Myers, Florida
Level Contributor
76 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed May 13, 2015

By far one of the worst rooms we have stayed in for years. Non-smoking room stunk of cigarettes. Smelled like a bar room of old. No place to walk the dog,no grass ,just pavement. Breakfast was ok . Bathroom was clean .

Was this review helpful? Yes 1
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Laurel hotels

Cumberland, Rhode Island
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed April 20, 2015

We stayed here for two nights, although those nights were not consecutive last week. The hotel is in an okay area. I would not venture out alone after dark but we certainly felt safe. The building is rather non descript but clean. There is an outdoor pool which was not yet open. The staff were pleasant and accommodating. The hallway's... More 

Was this review helpful? Yes 1
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Stacey Liverpool... More 

1 review
5 of 5 stars Reviewed March 14, 2015 via mobile

This great hotel had everything we needed so our stay was Fantastic. Lovely friendly Staff, super Breakfast and really clean rooms. Great location too. Nice restaurants within walking distance. Would definitely use again.

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 2, 2015 via mobile

When I stay at this hotel they make me feel like I am home. I stop here because it's easy to get to from the highway and its on my route. I always get in real late and they get me to my room quick. It doesn't matter who is there when I check in, they all are nice. The... More 

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

NYC
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed February 1, 2015

My first impression was that the hotel was in a slightly sketchy area and that the person at the desk was somewhat slow and uninformed, but upon entering the room it looked pleasantly decorated and clean. If my goal hadn’t been to get a decent night’s sleep, I think I might have been content, especially since the breakfast was pretty... More 

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Phoenix, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 5, 2015

Let me start by saying Rashida, the woman who replenishes the breakfast buffet, was a pleasure! She is the ONLY person in this hotel that provided friendly, professional customer service. Rashida should be working at the front desk! Thank you for your pleasant smile and friendly service during our stay. The rest is a nightmare from the twilight zone! My... More 

Was this review helpful? Yes 1
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Dear Celeste, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Laurel, Maryland
2 reviews
1 of 5 stars Reviewed December 28, 2014

Wildly unhappy with my stay and the way I was treated at the Laurel, Maryland Quality Inn. I went to the front desk to ask the night manager for an extra blanket. I said, “Can I have an extra blanket?” She said, “What do you mean by blanket?” “What do you mean, what do I mean?” I asked. “What’s a... More 

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Atlanta, Georgia
Level Contributor
148 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 stars Reviewed December 22, 2014

Driving from GA to PA and stopped for a nights sleep. They charged us $75 Decent bed-yes Free parking - yes Cold - yes (it's December) Loud cars going by - yes Train going by - yes Stay somewhere else- absolutely (unless your not here to sleep-ugh)

Was this review helpful? Yes
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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