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Holiday Inn Express & Suites Laurel

2.5 of 5 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
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Certificate of Excellence 2014
Holiday Inn Express & Suites Laurel
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Holiday Inn Express & Suites Laurel
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125 reviews from our community

Traveler rating
    66
    29
    14
    11
    5
See reviews for
46
12
7
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Italian first
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English first
  • All months
    (125)
  • Mar-May only
    (21)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (25)
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There are newer reviews for Holiday Inn Express & Suites Laurel
See the most recent reviews
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

I love this hotel, Beds are amazing, so quiet around the area, great food places around it. Staff is awesome, I come here all the time, and would highly recommend it. I also used this hotel to stay a bunch of family once who came down to visit. They all loved it too!!

Was this review helpful? Yes 1
Sara F, Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Valued Guest, I would like to first thank you for being such a loyal customer to Holiday Inn Express and Suites Laurel Lakes and giving us the continual opportunity to serve you. We are extremely humbled by your positive feedback and could not be more grateful to host you at our property. I am delighted to hear that all... More 

Branford, Connecticut
Top Contributor
81 reviews 81 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 12, 2014 via mobile

Everything was very good. Jessica greated us well, told us of eating places...... Room was clean, quiet, and good size. Everyone was helpful and informative about the area. The breakfast was very good with a lot of selection. I can se why they are number one in Laurel Pa. We have used HIE many time and we have found this... More 

Was this review helpful? Yes
Sara F, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Valued Guest, Thank you so much for staying at Holiday Inn Express and Suites Laurel and giving us the opportunity to serve you. We are greatly humbled by your positive feedback and are happy to hear you will come back to visit us soon. I am happy Ms. Jessica was able to assist you during your stay with us... More 

Shrewsbury, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 10, 2014

If you have more than 4 people in your party, then don't rely on the pull-out sofa bed. It is extremely uncomfortable - you can literally feel each and every spring coil. There was only one person/manager on duty at night, who tried his best, but would not give an additional room for free. Whereas the manager in the morning... More 

Was this review helpful? Yes
Sara F, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Guest, Thank you for giving us your feedback on your recent stay with us at HIE. Please accept my sincere apologies for any inconveniences the pull-out couch may have caused you and your guests. We strive to provide the highest quality service to all our guests and I invite you to email me directly if you would like to... More 

New York City, New York
Top Contributor
50 reviews 50 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 23, 2014

I was very surprised by the quality of the rooms. Stayed two nights, which was perfect. The front desk was responsive and professional. Our room was very clean upon arrival and was maintained during our stay. The hotel was in close proximity to everything we needed. I will definitely stay there again when in the area.

Was this review helpful? Yes 1
Sara F, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Valued Guest, Thank you for your business and giving us the opportunity of serving you. We are also humbled that you took the time to provide some feedback about your recent stay with us. I am pleased that, you not only found our location was convenient for your stay but also that our room was comfortable and clean. All... More 

boston
Top Contributor
55 reviews 55 reviews
49 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 10, 2014

Holiday Inn is definitely not my idea of a good time. Each of the three times I have stayed in one it was because I had no other viable alternative. That being said, the experience was considerably better than I expected adn much better than my prior two experiences. The front desk people were friendly and helpful. The room was... More 

Was this review helpful? Yes 1
Sara F, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Hello Guest, Thank you for choosing Holiday Inn Express and Suites Laurel and giving us the opportunity to serve you. We greatly appreciate your feedback and the review you have given to us. We are happy to hear we have exceeded your expectations as a Holiday Inn Express. Our hotel take pride in the service we provide and strive every... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 7, 2014

We arrived at this holiday Inn after midnight on outer arrival day. The staff at the front desk was very pleasant and helpful. Unfortunately that is where the good experience ends. I checked in and my card was swiped and we were given our keys. We arrived in our room to find dirty sheets, a dirty tub and no blankets... More 

Was this review helpful? Yes
Sara F, Public Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Guest, We appreciate the time you took to write us this review. We strive daily to provide exceptional services to all our guests. In regards to your billing issues, your card was only charged once for your stay. Please understand an authorization does not equate a charge and those authorizations will be released within 3-5 business days depending on... More 

Bridgewater, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 2, 2014

We stayed her for our son's graduation at UMD, bypassing the overpriced closer accommodations for that period in College Park . The rooms were well appointed, clean and the beds very comfortable . The staff were very helpful and the free breakfast, as chain hotels go, was above average . A neat and quiet location close to an abundance of... More 

Was this review helpful? Yes
Sara F, Public Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Guest, We would like to thank you for taking the time to give us a great feedback. Your feedback is extremely valuable to us to ensure we exceed all Guest expectations at all times. Please come back to visit us soon. Sincerely, Sara More 

Praha
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 31, 2014

Easy to find, free parking, very friendly and prof. staff. Spacious room. Really high standard for HI Express. We had a complimentary breakfast, fruits, eggs, ham....all you can eat...really good value.

Was this review helpful? Yes
Sara F, Public Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to give us this review. Your feedback is valuable to us and the service we strive to provide everyday. We take pride in providing the best quality service to all our guests and I am happy to hear we were able to met your expectations. Please come back and... More 

Westwood, Massachusetts
Top Contributor
103 reviews 103 reviews
20 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed May 28, 2014

so I check in late after a delayed flight & am put on a floor with a bus-ful of kids on a springbreak vacation to DC. Actually, the kids were quiet... it was the damn chaparones that kept talking all night... I literally had to go out and say something to them. Not much I guess could be done unless... More 

Was this review helpful? Yes
Sam M, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Guest, Thank you for taking your time to give us feedback. We sincerely apologize for the inconveniences you may have experienced during your stay. We try our best to make our hotel feel like a home away from home. Your concerns have been shared with the team and we will try our best to monitor our group reservations better... More 

Irvington, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 28, 2014

Perfectly fine hotel with friendly staff. We were there for a soccer tournament and our needs were few: clean and comfortable room, breakfast, working internet. Check on all of that. Lots of food choice around. Breakfast was hard to judge because it was in full speed use with lots of soccer girls and boys vying for food. I couldn't get... More 

Was this review helpful? Yes
Sam M, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Valued Guest, Thank you for taking the time to give us feedback on your stay. We strive to deliver exceptional services to all our guests and your input is important to help is enhance our performance. I am happy to hear you enjoyed your stay overall. You concerns have been shared with the management team and any concerns will... More 

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Additional Information about Holiday Inn Express & Suites Laurel

Address: 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Laurel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Laurel 2.5*
Number of rooms: 119
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites

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