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All 15 Laurel hotels

Holiday Inn Express Laurel

2.0 of 5 Hotel   |   14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
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Ranked #1 of 15 hotels in Laurel
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 23, 2014
Harlemstyle New York City, New York
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102 people have reviewed this hotel

Traveler rating
    55
    23
    11
    9
    4
See reviews for
41
11
5
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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    (102)
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    (21)
  • Jun-Aug only
    (46)
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    (18)
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    (17)
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There are newer reviews for Holiday Inn Express Laurel
See the most recent reviews
New York City, New York
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 23, 2014

I was very surprised by the quality of the rooms. Stayed two nights, which was perfect. The front desk was responsive and professional. Our room was very clean upon arrival and was maintained during our stay. The hotel was in close proximity to everything we needed. I will definitely stay there again when in the area.

Was this review helpful? Yes 1
Sara F, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear Valued Guest, Thank you for your business and giving us the opportunity of serving you. We are also humbled that you took the time to provide some feedback about your recent stay with us. I am pleased that, you not only found our location was convenient for your stay but also that our room was comfortable and clean. All... More

boston
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 10, 2014

Holiday Inn is definitely not my idea of a good time. Each of the three times I have stayed in one it was because I had no other viable alternative. That being said, the experience was considerably better than I expected adn much better than my prior two experiences. The front desk people were friendly and helpful. The room was... More

Was this review helpful? Yes 1
Sara F, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Hello Guest, Thank you for choosing Holiday Inn Express and Suites Laurel and giving us the opportunity to serve you. We greatly appreciate your feedback and the review you have given to us. We are happy to hear we have exceeded your expectations as a Holiday Inn Express. Our hotel take pride in the service we provide and strive every... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 7, 2014

We arrived at this holiday Inn after midnight on outer arrival day. The staff at the front desk was very pleasant and helpful. Unfortunately that is where the good experience ends. I checked in and my card was swiped and we were given our keys. We arrived in our room to find dirty sheets, a dirty tub and no blankets... More

Was this review helpful? Yes
Sara F, Public Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear Guest, We appreciate the time you took to write us this review. We strive daily to provide exceptional services to all our guests. In regards to your billing issues, your card was only charged once for your stay. Please understand an authorization does not equate a charge and those authorizations will be released within 3-5 business days depending on... More

Bridgewater, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 2, 2014

We stayed her for our son's graduation at UMD, bypassing the overpriced closer accommodations for that period in College Park . The rooms were well appointed, clean and the beds very comfortable . The staff were very helpful and the free breakfast, as chain hotels go, was above average . A neat and quiet location close to an abundance of... More

Was this review helpful? Yes
Sara F, Public Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear Guest, We would like to thank you for taking the time to give us a great feedback. Your feedback is extremely valuable to us to ensure we exceed all Guest expectations at all times. Please come back to visit us soon. Sincerely, Sara More

Praha
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 31, 2014

Easy to find, free parking, very friendly and prof. staff. Spacious room. Really high standard for HI Express. We had a complimentary breakfast, fruits, eggs, ham....all you can eat...really good value.

Was this review helpful? Yes
Sara F, Public Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to give us this review. Your feedback is valuable to us and the service we strive to provide everyday. We take pride in providing the best quality service to all our guests and I am happy to hear we were able to met your expectations. Please come back and... More

Westwood, Massachusetts
Top Contributor
83 reviews 83 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed May 28, 2014

so I check in late after a delayed flight & am put on a floor with a bus-ful of kids on a springbreak vacation to DC. Actually, the kids were quiet... it was the damn chaparones that kept talking all night... I literally had to go out and say something to them. Not much I guess could be done unless... More

Was this review helpful? Yes
Sam M, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear Guest, Thank you for taking your time to give us feedback. We sincerely apologize for the inconveniences you may have experienced during your stay. We try our best to make our hotel feel like a home away from home. Your concerns have been shared with the team and we will try our best to monitor our group reservations better... More

Irvington, New York
Contributor
17 reviews 17 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 28, 2014

Perfectly fine hotel with friendly staff. We were there for a soccer tournament and our needs were few: clean and comfortable room, breakfast, working internet. Check on all of that. Lots of food choice around. Breakfast was hard to judge because it was in full speed use with lots of soccer girls and boys vying for food. I couldn't get... More

Was this review helpful? Yes
Sam M, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear Valued Guest, Thank you for taking the time to give us feedback on your stay. We strive to deliver exceptional services to all our guests and your input is important to help is enhance our performance. I am happy to hear you enjoyed your stay overall. You concerns have been shared with the management team and any concerns will... More

Mississauga, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 28, 2014

The hotel is certainly a good one as far as location is concerned, but I wanted a heated indoor pool because I have arthritis, and swimming is part of my exercise program. The CAA book stated "heated" indoor pool. When I phoned to book, I asked what time the pool opened, and was told it was open all day. It... More

Was this review helpful? Yes
Sam M, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear Valued Guest, Thank you for taking the time to give us feedback on our hotel. We strive to exceed all of our guests' expectations everyday and your input is extremely important to us to improve our services. I apologize for any inconveniences you may have experienced during your stay and wish we could have better accommodated your needs, Your... More

Ohio, Illinois
1 review
5 of 5 stars Reviewed May 26, 2014

Had a good experience at this hotel. Staff was friendly and helped us out with all our questions when we wanted to travel to DC and back.The rooms look new with nice size TV. We enjoyed the pool and were happy we didn't have to drive in the city and the hotel arranged to drop us at the metro station.

Was this review helpful? Yes
Sam M, General Manager at Holiday Inn Express Laurel, responded to this review

Dear Guest, We would like to thank you for taking the time to give us a great feedback. Your feedback is extremely valuable to us to ensure we exceed all Guest expectations at all times. Please come back to visit us soon. Sincerely, Sam M More

New York City, New York
1 review
5 of 5 stars Reviewed May 23, 2014

I was impressed by this hotel. We have only stayed at Marriott hotels in the past and could not find anything last minute and my sister suggested this hotel as it was close to college park area.My sister was very happy with her previous stay here. Very modern and clean hotel.The staff was very accommodating and friendly. The rooms were... More

Was this review helpful? Yes
Sam M, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write us a review on TripAdvisor. We greatly appreciate the your feedback and are happy to hear you enjoyed your stay here. Please come back and visit us soon. Best, Sara More

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Additional Information about Holiday Inn Express Laurel

Address: 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Laurel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Laurel 2*
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites

20 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
119

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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