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Holiday Inn Express & Suites Laurel

2.5 of 5 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
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Certificate of Excellence 2014
Holiday Inn Express & Suites Laurel
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Holiday Inn Express & Suites Laurel
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122 reviews from our community

Traveler rating
    64
    28
    14
    11
    5
See reviews for
45
11
7
30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Camden, SC
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

About two months ago, I made an extended stay reservation at this hotel (30+ days). I then emailed them asking if it would be possible to get a further discount because I expected to stay for at least two months, probably longer. No one ever responded. I then called the hotel TWICE in order to speak with someone about my... More 

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Sam M, Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Guest, Thank you for taking the time to review our property. Your comments are important to the success of our organization as we rely on you to tell us how we are doing and how we can better meet your needs. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not... More 

peabody
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I attended a convention in October and really enjoyed my stay. The rooms were large with new beds and kept clean. The staff, from the shuttle driver to the front desk to the breakfast area to cleaning crew, were all friendly, approachable and seem invested on providing excellent service. We had trouble with the internet. Had to sign in each... More 

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San Rafael, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014

I attended a convention , SHarecon, in October--we had a great time. The staff was very attentive and I loved the breakfast every morning. Internet was a bit slow--maybe they could change it so that guests can stay connected for their entire stay instead of having to reconnect every 12 hours. I would definitely stay there again. Dawn R

Was this review helpful? Yes 1
West End, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2014

This Holiday Inn Express is a great value for stopping in the Washington/Baltimore area. I it almost adjacent to a newish shopping area with excellent restaurants. Although it is a couple miles off the Washington-Baltimore Parkway (I-295) it is worth the added inconvenience to get there. The rooms are clean and spacious, the staff is accommodating and the morning breakfast... More 

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Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed December 1, 2014

This is a nice place to stay. The staff is friendly, the location is nice, the price is right. The rooms are clean and spacious and everything has a modern feel. Breakfast is your typical HIE fair. My only complaint is the WIFI based internet here is nearly useless. Iv'e stayed at this hotel 3 or 4 times now thinking... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear slydog75, Thank you for writing a candid review. I am pleased you liked the location, rooms, facilities and cleanliness of our hotel. We are truly touched and grateful for your very kind review. However, I do apologize for slow internet services that prevented you from fully enjoying your stay. We sincerely apologize for the inconvenience this has caused you.... More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 27, 2014

I attended a 4-day convention. The meeting rooms were well maintained & comfortable. My sleeping room was spacious, clean, & well equipped; one oversight (lack of toilet paper) was corrected immediately. Staff was polite, friendly, helpful & professional. Free Wi-Fi, along with two computers available for guests to use, were great perks as was the excellent continental breakfast. Free 24... More 

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Beltsville, Maryland
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2014

I ran a media convention, SHareCon, for 50 people for 4 days at this hotel, the equivalent of a 4-day long wedding! This is our eighth convention, but the first time we held it at this hotel since it changed ownership and was renovated. We planned the event for a year, and the hotel sales manager, Kelisha, and other staff... More 

Was this review helpful? Yes 1
Smyrna
Top Contributor
69 reviews 69 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 11, 2014

Stayed 5 nights for business over the past month. Room was fine breakfast was good. Only problem was with room keys failing. Internet is confusing as there are two networks one painfully slow the second ok. Would stay again if in the area.

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Wall Township, New Jersey
Top Contributor
239 reviews 239 reviews
19 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 8, 2014

This was a late night reservation. The room was clean and comfortable. Some issues if you have to have total darkness when you sleep, there are no curtains that block out light. We had issues with the room "key", after getting six keys and none would open the door, security finally had to use their magic key to get the... More 

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Columbia, South Carolina
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 8, 2014 via mobile

I was relieved to find that I could still get a room at 7pm the night I wanted to check in. The photos that are available on the main page here are accurate, at least for the open areas and the double bed suite. My room was large, complete with sitting area, work space and a microwave sitting on the... More 

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Additional Information about Holiday Inn Express & Suites Laurel

Address: 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Laurel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Laurel 2.5*
Number of rooms: 119
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites

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