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Holiday Inn Express & Suites Laurel

#2 of 16 Hotels in Laurel
Certificate of Excellence
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14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
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Holiday Inn Express & Suites Laurel
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148 Reviews from our TripAdvisor Community

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Traveler rating
    72
    41
    16
    12
    7
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (148)
  • Mar-May only
    (34)
  • Jun-Aug only
    (56)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (25)
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Harmony, null, United States
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for one night on our way north. Disclaimer: we used the hotel just to sleep and shower before continuing our trip, and didn't use all the amenities. The room was spacious and clean, and well-appointed, especially for the price-point. The hotel lobby was nicely laid out and somewhat upscale. Everything looked well-taken care of, not shabby. The... More 

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Charleston, South Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Took a quick 4 day trip from South carolina. The hotel was very clean and well maintained. Isatu checked me in the night of my arrival. She was very sweet and informative. She made me feel very welcome. My room was very clean, inviting and spacious. Bed was comfortable also. Lots of lighting. House keeping was also very nice. Breakfast... More 

Was this review helpful? Yes 1
new york
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

So, I booked a room for my cousins who were coming in town. I called to tell the hotel to charge it to my credit card. They wanted info faxed which I did not want to do . So, I came over personally, TWICE, so that they could copy my credit card info. I stated many times, please charge the... More 

Was this review helpful? Yes 1
New Jersey
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here over the Fourth of July weekend to take the kids into DC. Great location to train station, lots of shops and restaurants in area. The hotel was very nice, staff was friendly and helpful. We were able to check in early which was nice after a long car ride. We had a third floor room with two double... More 

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BOWIE
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

At the risk of losing out on this find next year, it was a fantastic location for the 4th! The kids and I came in the afternoon, used the indoor pool for a bit, grabbed some dinner, and headed right out the back for the fireworks show. It was so great to be able to walk right back to the... More 

Was this review helpful? Yes 1
Ocean View, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Price wasn't cheap - we have 5 people in our family -135$/night- bathroom way to small, not clean, breakfast cheap, We asked for extra towels (we have 5 people and they give you towels for 4) and they told us to come down to the front desk and get them! We had to call and ask for sheets for the... More 

Was this review helpful? Yes 3
Sam M, Manager at Holiday Inn Express & Suites Laurel, responded to this review

Thank you very much for taking the time to share your feedback. We always strive to provide great service and comfortable accommodations to all of our guests. However, it seems that we were not able to execute an exemplary hotel stay experience due to the type of room and services you have received. Please accept our sincere apologies for any... More 

Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 20, 2015

I stayed at this hotel for a quick getaway over the weekend. This was my first time visiting Laurel and the hotel was nice. I stayed 2 days and I enjoyed the area and the many food choices that are available close to the hotel. The breakfast selection could use some improvement. I have to say that I ate at... More 

Was this review helpful? Yes 2
Lubbock
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 19, 2015 via mobile

We recently stayed at the hotel to visit both cities for baseball games and what a great choice. They have the most courteous staff that are very willing to accommodate your needs. They have a hot breakfast with many choices, however I would not recommend the turkey sausage. I will not give them a lower rating for that one deal.... More 

Was this review helpful? Yes 1
Haworth, New Jersey
Level Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
1 of 5 stars Reviewed June 18, 2015

I'm wondering if the reviews below are speaking of the same place? The only thing we agree on is the superior staff and customer service. We were in town for a family event and therefore did not need to spend much time in the room. The mold in the bathroom was overwhelming and the hallway noise was continuous but we... More 

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Sam M, General Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Guest, We would like to start with thanking you for staying with us and also wanted to let you know that we genuinely apologize if we did not meet your expectations. We take huge pride in our product and service. We also take every step to ensure we don't compromise our guest experience during their stay at our hotel.... More 

Laurel, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2015

I hosted my daughters baby shower at this hotel and I am so glad I did. The service was amazing, the staff from the Event Manager to the Maintenance crew were accommodating, polite, and welcoming and made me feel as if nothing else was more important than my event. In addition to the service, the hotel was clean and modern... More 

Was this review helpful? Yes 1
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