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Holiday Inn Express & Suites Laurel

#2 of 16 Hotels in Laurel
Certificate of Excellence
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14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
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1 room 1 guest
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Holiday Inn Express & Suites Laurel
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155 Reviews from our TripAdvisor Community

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Traveler rating
    75
    43
    18
    12
    7
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62
18
7
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (155)
  • Mar-May only
    (34)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (25)
All months
Virginia
2 reviews
4 of 5 stars Reviewed yesterday NEW

Me and my husband stayed here from a Sunday evening to a Thursday morning. We stayed here because it was the only hotel in that area of Maryland that had a pool/hot tub, great prices, good reviews, and free parking. Hotel is great. Staff is very polite and courteous. They recommended a couple of places for me and my husband... More 

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Rochester, New York
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

During our two nights in this hotel we experienced the following problems: o a hair dryer that would overheat after being used for no more than one minute. o a dead phone line at the bedside phone o a tub drain that was either clogged or malfunctioning. (It took ten minutes to drain after the shower.) o an elevator stuck... More 

Was this review helpful? Yes 1
Clifford W, General Manager at Holiday Inn Express & Suites Laurel, responded to this review

Thank you very much for your comments. We strive to provide the very best in service and accommodations and appreciate all feedback so that we may continually improve. I apologize for any maintenance issues you encountered. We are revising our preventative maintenance schedules and room inspection procedures to better catch some of these small items. I am pleased to hear... More 

Connecticut
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were forced to stay in Laurel due to traffic. I enjoy Holiday Inn Express in general as we use them for 1 night passing through stops when on vacation. This Express is more like a older Holiday Inn. The walls are thin and you can easily hear the room next door talking. We had a loud group til late... More 

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Clifford W, General Manager at Holiday Inn Express & Suites Laurel, responded to this review

Thank you for sharing your experience with others. We value all guest comments as a continual way to improve our services. I am very sorry you experienced issues during your stay. We are in the process of making staffing changes to ensure groups are more monitored and noise issues are eliminated. I will speak with the professional company that provides... More 

Trion, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

They are in repairs but you can't beat the quality. The rooms are spacious and newly remodeled. The breakfast is top notch. The concierge is so helpful. We enjoy our stay here. 15 miles from downtown d.c.

Was this review helpful? Yes 1
Clifford W, Manager at Holiday Inn Express & Suites Laurel, responded to this review

Thank you for sharing your review with others. We appreciate the feedback. I'm sorry you experienced any issues with some touch ups. We always strive to provide the very best in accommodations, so at times minor repairs to the facility or equipment may occur. We diligently work to keep any inconvenience to a minimum. I apologize for any issue with... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I like to travel, and so do our 4 kids. A nice clean,comfy, set of beds with great pillows and soft blankets is like heaven after driving for ten hours. I did not read any reviews on the Hotel, just popped in....what a great choice. Great Room,great service, great breakfast .

Was this review helpful? Yes 1
Raleigh, North Carolina
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place was great choice to stay at we had a total of about 10 family members there... the staff was great there was only one issue.. and that was when they sold out one night they didn't have any towels left for others ... that was my only complaint... it was nice clean and the staff was great

Was this review helpful? Yes 1
Philadelphia, PA
Level Contributor
87 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night. The lobby is nice but too warm. The temperature on the thermostat read 79 degrees. Check-In went smoothly. They offered pancakes in the evening. When we went down for the pancakes the machine wasn't functioning. The maintenance man was there and didn't know how to fix it. The front desk staff member didn't know... More 

Was this review helpful? Yes 1
Harmony, null, United States
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 26, 2015

We stayed here for one night on our way north. Disclaimer: we used the hotel just to sleep and shower before continuing our trip, and didn't use all the amenities. The room was spacious and clean, and well-appointed, especially for the price-point. The hotel lobby was nicely laid out and somewhat upscale. Everything looked well-taken care of, not shabby. The... More 

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Charleston, South Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 22, 2015

Took a quick 4 day trip from South carolina. The hotel was very clean and well maintained. Isatu checked me in the night of my arrival. She was very sweet and informative. She made me feel very welcome. My room was very clean, inviting and spacious. Bed was comfortable also. Lots of lighting. House keeping was also very nice. Breakfast... More 

Was this review helpful? Yes 1
new york
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 20, 2015

So, I booked a room for my cousins who were coming in town. I called to tell the hotel to charge it to my credit card. They wanted info faxed which I did not want to do . So, I came over personally, TWICE, so that they could copy my credit card info. I stated many times, please charge the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear stravels6, Thank you so much for your review of our hotel. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our sincere regret to hear that you encountered some billing issues and you were let down by the lack of response from the hotel management. Please accept our sincere apologies for any shortcomings... More 

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