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Holiday Inn Express & Suites Laurel

#1 of 16 Hotels in Laurel
Certificate of Excellence
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14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
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Holiday Inn Express & Suites Laurel
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Holiday Inn Express & Suites Laurel
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130 reviews from our community

Traveler rating
    67
    31
    16
    11
    5
See reviews for
48
12
7
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • All months
    (130)
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    (26)
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    (25)
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Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

After reading all the reviews both Pro and Con regarding this Hotel, we decided to go ahead and book our stay for 4 nights with 2 Adults and 2 young adults (19/20) for a family vacay. We checked in late late Friday night 3/20 around 10:30ish pm. We went to our room which was for (2) doubles with sleeper sofa.... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My suite was ok . It was clean. Customer service was EXCELLENT from Pauline. Their breakfast was excellent! The bed was comfortable. The suite made my daughter's birthday a HIT with her seven friends! I will be back!

Was this review helpful? Yes 1
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of this hotel may seem questionable, however, for those traveling for business, the location is situated between a lot of restaurants and stores that you can easily walk to and get an assortment of options to select from. The rooms are up to date and gorgeous, the bedding is superb and the hotel has an amazing green tea... More 

Was this review helpful? Yes 1
Raleigh, North Carolina, United States
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our hockey team stayed at this hotel during a hockey tournament. It was clean and comfortable. The hotel was very crowded that weekend with other kids from other groups, but it was pretty quiet overall. The breakfast was good, and the breakfast area was clean. The only hiccup we experienced was we requested an early check-in and they kept saying... More 

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Port Jefferson Station, New York
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is a little off route 95 in an area that seems to have a few closed restaurants and in a commercial area. Could not open the wi-fi on the fifth floor until the next morning; the room had a few things broken; and the bathrooms are small. Breakfast was acceptable.

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear obrien125, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We take all feedback seriously, and sincerely regret that we were not able to exceed your expectations with the condition of our hotel. We are constantly working on improving the quality of service we provide and your feedback will... More 

New Windsor, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 23, 2015

I stay here whenever I am in the Laurel area. The staff is courteous and attentive. The rooms have always been clean and well prepared. Breakfast is great (as usual) and the lobby is roomy and comfortable. You can't go wrong for $75 a night.

Was this review helpful? Yes 1
Laurel, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2015

I want to give all staff and especially Isatu and Mrs. White a special Thank You for providing me and my family with excellent service. Everyday has been pleasant and peaceful. I will recommend they both get employee of the month or something very special for the outstanding service they continue to provider.

Was this review helpful? Yes 1
West Greenwich, Rhode Island
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 26, 2015

Pros: New, clean, comfortable, plenty of outlets, quiet, complete breakfast Cons: Bathroom too small, bathroom tile very slippery Stayed at this location for one night while driving through and the bottom line is that they doing all of the important things right. It is new, modern and has a bar height long table with outlets in the lobby near the... More 

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Camden, SC
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 31, 2014

About two months ago, I made an extended stay reservation at this hotel (30+ days). I then emailed them asking if it would be possible to get a further discount because I expected to stay for at least two months, probably longer. No one ever responded. I then called the hotel TWICE in order to speak with someone about my... More 

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Sam M, Manager at Holiday Inn Express & Suites Laurel, responded to this review

Dear Guest, Thank you for taking the time to review our property. Your comments are important to the success of our organization as we rely on you to tell us how we are doing and how we can better meet your needs. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not... More 

peabody
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2014

I attended a convention in October and really enjoyed my stay. The rooms were large with new beds and kept clean. The staff, from the shuttle driver to the front desk to the breakfast area to cleaning crew, were all friendly, approachable and seem invested on providing excellent service. We had trouble with the internet. Had to sign in each... More 

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