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All 15 Laurel hotels

Holiday Inn Express Laurel

2.0 of 5 Hotel   |   14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
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Ranked #1 of 15 Hotels in Laurel
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Karen B Cocoa Beach, Florida
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104 reviews from our community

Traveler rating
    56
    23
    12
    9
    4
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42
11
5
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cocoa Beach, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Easy directions from I-95 to hotel. Located near food, stores, etc. Pet area had bags. Lovely setting, very well decorated. Room was very comfortable! Bedding was excellent and super comfy. Breakfast was excellent with lots of variety. Staff was friendly. We will definitely stay again.

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New York City
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here over Labor Day Weekend. The property is a bit out of the way in terms of access to DC and the main roads. It is, however, near plenty of restaurants. But it's not really that close to 95 or the DC/BW Parkway at all. Parking was a bit chaotic while I was there, but, there was a... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear ProfessorCool, Thank you for taking the time to review our property. I am pleased to note that you found out front office staff helpful and rooms were clean. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable that... More

Williamsburg, Virginia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I'm so happy I stayed here. Comfortable beds, large rooms, AC is ice cold :) service is above any expectation I had. These people went above and beyond everything I asked for. They only had one washer and dryer for guests to wash clothes in but the lady at the desk helped me get my clothes done for our trip... More

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Maryland USA
Top Contributor
162 reviews 162 reviews
118 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Located near plenty of retail stores and places to eat. Property is located off a main road and has plenty of parking in their well lit parking lot. Was greeted warmly. Large lobby in this re-branded HIE. Small enclosed business office with computers to use but no paper pads or pens available? Breakfast was the normal HIE fare. Nice food... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear panther61, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any... More

Richmond, Virginia, United States
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I've always stayed at Holiday Inns because of the family and friends discount we receive. For the first time ever, the had an issue with the rate changing from the beginning of the payment process to the getting my confirmation number. I called the 800# and spoke with Macy. She advised me to call the hotel directly and let them... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear Carla H, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret the issues you encountered... More

Mobile, Alabama
1 review
5 of 5 stars Reviewed August 15, 2014

This facility is excellent. I recently stayed at a HIE in Northeastern Georgia that was extremely sub-par. (I will not name it as I spoke with the Manager there).This is a 2 year old building which is very nice. I was treated with the utmost respect from all the staff. My room was extremely clean and neat when I checked... More

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Sara F, Manager at Holiday Inn Express Laurel, responded to this review

Dear Valued Customer, Thank you for taking the time to give us your feedback on TripAdvisor! The team at Holiday Inn Express and Suites Laurel Lakes are humbled by your kind words and are honored to have had the opportunity to serve you. I am so happy you chose to stay with us and gave us the opportunity to exceed... More

Charlotte, North Carolina
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed August 10, 2014

Up until this stay, it had been four years since I had last stayed at a Holiday Inn property. Now I remember why. I was part of a small group attending the Otakon anime convention up in Baltimore, and the Holiday Inn Express was booked by the person organizing the trip, so my name doesn't appear in registration records and... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Laurel, responded to this review

Dear LGILMAN479, Thank you for taking the time to leave a comprehensive review about your stay. It is pleasing to know that our rooms were comfortable enough for your needs and our breakfast offered met your liking. While we appreciate the nice words, we are sincerely sorry that the level of service received on this occasion prevented you from fully... More

Mount Vernon, Texas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

Wonderful stay, perfect for our needs (shuttle p/u from BWI & shuttles to Greenbelt metro) to visit DC on a budget. Nice location, nearby restaurants, better than average breakfast, and attentive staff. Mr. Wayne is wonderful and courteous shuttle driver who made for a better than expected chauffeur! Would definitely stay here again!

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Sara F, Manager at Holiday Inn Express Laurel, responded to this review

Dear Laurie, Thank you for choosing to stay with us at Holiday Inn Express and Suites Laurel Lakes and giving us the honor of serving you and your family! I am delighted to hear you enjoyed your stay and our staff was able to exceed all your expectations, especially Mr. Wayne. I have shared your comments with him and he... More

Texas City
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 9, 2014

Great hotel! The rooms were great, beds were comfortable and clean. Not far from the D.C. attractions. The breakfast was great and the hotel staff were very professional and nice. I definitely recommend this hotel!

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Sara F, Manager at Holiday Inn Express Laurel, responded to this review

Dear Jose, Thank you for taking the time to write us such a great review on TripAdvisor. We are so happy to have had the opportunity to serve you and excited to hear you enjoyed your stay with us at Holiday Inn Express and Suites Laurel Lakes. I am personally delighted to hear that our staff was professional and our... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

I love this hotel, Beds are amazing, so quiet around the area, great food places around it. Staff is awesome, I come here all the time, and would highly recommend it. I also used this hotel to stay a bunch of family once who came down to visit. They all loved it too!!

Was this review helpful? Yes 1
Sara F, Manager at Holiday Inn Express Laurel, responded to this review

Dear Valued Guest, I would like to first thank you for being such a loyal customer to Holiday Inn Express and Suites Laurel Lakes and giving us the continual opportunity to serve you. We are extremely humbled by your positive feedback and could not be more grateful to host you at our property. I am delighted to hear that all... More

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Additional Information about Holiday Inn Express Laurel

Address: 14402 Laurel Place, Laurel, MD 20707 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Laurel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Holiday Inn Express Laurel 2*
Number of rooms: 119
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites

24 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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