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Holiday Inn Laurel West - Washington DC Area

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15101 Sweitzer Lane, Laurel, MD 20707
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Holiday Inn Laurel West - Washington DC Area
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Holiday Inn Laurel West - Washington DC Area
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194 reviews from our community

Traveler rating
    56
    65
    43
    19
    11
See reviews for
47
26
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84
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Laurel West - Washington DC Area
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2011

The front desk agents, Natasha and Noel were very friendly and provided a speedy check-in and out process. Also, the rooms were clean and the price was a great deal!

Was this review helpful? Yes 1
Washington, DC
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 2, 2011

This is another typical bad Holiday Inn that is wrongly ranked a 3 star on most travel websites merely because they have a "full-service" restaurant. Like most Holiday Inns, the quality of the rooms and service is variable and disappointing. The 1980s TV in my room caught fire due to its old age and, according to management, incompatibility with modern... More 

Was this review helpful? Yes 2
North Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 29, 2011

I let Priceline find this hotel since we were very flexible with location on our DC sightseeing vacation. Got an excellent deal so I'm very happy with the price we paid. It's about 15-20 minutes from the closest Metro train station (Greenbelt) into DC which was also fine with us since we had a car. The hotel has a shuttle... More 

Was this review helpful? Yes 1
Pittsburgh
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 23, 2011

Check-in and out were OK. Didn't use the pool but an earlier reviewer suggested that customers stay on the upper floors - this I did - apparently those lower rooms suffer from potential noise in the swimming pool area - my check-in person did not hesitate to get us to a higher floor. Now the doors were another story. In... More 

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Hickory, North Carolina
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 18, 2011

well i should have known when i made the reservation that the customer service was horrible. they wanted me to keep calling back the next day because he didnt know how to take a reservation. they would not give micro or fridge even though the website said they have them in rooms. there is a indoor pool that doesnt close... More 

Was this review helpful? Yes 2
JohnHILaurel, General Manager at Holiday Inn Laurel West - Washington DC Area, responded to this review

I am terribly sorry at the poor service you received during your stay. I want to assure you that this is not typical of my property and staff. The pool is open to 10:00 p.m. nightly and I am sure that your room could have been moved to a quieter location if you expressed your dissatisfaction with the noise level.... More 

San Antonio, Texas
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 14, 2011

I will sum my stay with one sentence: I've spent more than $6,000 in Holiday Inn Express hotels nationwide in each of the past two years for work-related travel; after this past weekend at the Laurel, MD location, I will not give them another cent. Because of conditions beyond my control, I had to cut my stay short and I... More 

Was this review helpful? Yes 3
Fairfax, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 16, 2011

We stayed for a week. I booked the room direct and didn't use any things like Hotwire or Expedia as I wanted a nice room and not one of the marginal rooms. So I was willing to pay the fair price for what I expected. Needless to say it took a bit of work to get a good room. They... More 

Was this review helpful? Yes 1
Spencerport, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 15, 2011

Beds are comfy, bathrooms could be better, hot water ran out very quickly. Break fast was adequate. Air conditioner problems in a few rooms. One room found a crack pipe on top of the TV Armoire. HONEST! All in all not bad for a large group but the drive into DC took forever in traffic.

Was this review helpful? Yes 1
St. Louis, MO
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed February 3, 2011

I stay here every couple of weeks for 2 or 3 nights for work. The front desk staff is very nice and helpful, the breakfast is very adequate and the room is clean. I even like the Outback Steakhouse in the lobby, very convenient. However, and I'm not somebody who generally reviews hotels like this, the wireless internet "service" that... More 

Was this review helpful? Yes 1
Canton, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2011

We came by bus to Washington DC in January. I was impressed by many things...our rooms were ready (24 of them!) even though we arrived earlier than expected. The front desk staff connected us with the Outback (which is attached to the hotel) and they set up a room for all of us to have lunch, which was delicious! When... More 

Was this review helpful? Yes 1
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