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Red Roof Inn Washington, DC - Lanham

9050 Lanham Severn Road, Lanham, MD 20706
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Red Roof Inn Washington, DC - Lanham
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Red Roof Inn Washington, DC - Lanham
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90 Reviews from our TripAdvisor Community

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Traveler rating
    26
    15
    11
    7
    31
See reviews for
25
15
5
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (90)
  • Mar-May only
    (23)
  • Jun-Aug only
    (22)
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    (22)
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    (23)
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There are newer reviews for Red Roof Inn Washington, DC - Lanham
See the most recent reviews
1 review
3 of 5 stars Reviewed October 1, 2014

Although the room is nice it wasn't very clean my boyfriend and I found bugs all over the place & one happen to just be on the bed. I was very displeased with the hotel & Unfortunetly I won't be staying their anymore.

Was this review helpful? Yes
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

My name is Desmond Miller and I am the General Manager at the Red Roof Inn in Lanham,MD. I'm writing to let you know that you have my sincerest apologies for a dissatisfying stay. I have address and corrected this issue with Orkin my pest elimination company. I hope that you will afford us another opportunity in the future to... More 

2 reviews
3 of 5 stars Reviewed September 29, 2014 via mobile

The room was clean except for a stain on the carpet. More than just one tube of shampoo would have been nice. The bathroom was small, but clean. The wifi was great, and I was able to get some work done without worrying about a slow connection. The woman working at the front desk was extremely unprofessional and actually began... More 

Was this review helpful? Yes
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

I first want to thank you, for taking the time to review our Inn! I'm glad to know that your room accommodations was good. But as the manager and service professional I am very disappointed that you did not experience great customer service. I have address and corrected this issue with my entire team. Thank you for your review and... More 

1 review
4 of 5 stars Reviewed September 28, 2014

I stayed at this location for a business trip. I was greeted by staff (Heather was her name) who provided me with excellent customer service The check in was reasonable and the room was in great condition. Heather called once I was settled to ensure that I was satisfied. I will be returning to this location whenever I'm in the... More 

Was this review helpful? Yes
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Thank you so much for taking the time to write a review of your recent stay with us. I'm glad to see that we were able to accommodate you and exceed your expectations. Our staff strives to make sure each guest has a positive experience. Thank you and I look forward to seeing you on your next stay with us.... More 

1 review
5 of 5 stars Reviewed September 22, 2014 via mobile

I really enjoyed my stay place was very cleanstaff was very friendlyand professional if you're looking for good rooms at a good price I recommend coming to this location overall I loved and enjoyed my stay

Was this review helpful? Yes
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Thank you so much for taking the time to write such a great review of your recent stay with us! I'm happy to see that your time with us was enjoyable and that we exceeded your expectations. We look forward to seeing you again next time. Again, thank you so much! Sincerely, Desmond Miller More 

2 reviews
4 of 5 stars Reviewed September 21, 2014

I visited Red Roof during a 3 day business trip the receptionist checked me in quickly and the room was very nice. I did not have any issues whatsoever with the staff or the room. I slept like a baby in their beds. Room service was quick and tasty. I will definitely be going back.

Was this review helpful? Yes
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Thank you for taking the time to complete a review of the Red Roof Lanham,MD. I appreciate your comments regarding your recent stay as we strive to continue to provide clean rooms and great customer service. I will make sure to share your gracious comments with the rest of my team. Sincerely, Desmond Miller More 

Kingsport, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed August 18, 2014

If you want to feel unsafe and dirty this is your place. Had a reservation for 2 nights, we left after the first. Horrible place,horrible staff. Wouldn't even fix our toilet and had no idea how long it would take!! Definately look else where regardless of the stars this should have a zero!

Was this review helpful? Yes 3
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

I apologize for the unfortunate experience. Our #1 goal at Red Roof is guest satisfaction. Your feedback helps us to improve. I appreciate you taking the time to let us know about your experience . I hope that you will give us another opportunity to discover what a difference your review made. Sincerely, Desmond Miller More 

DF
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 10, 2014

I had a reservation but I canceled it after arriving there by many reasons: The zone where is located looks scary and unsafe. Not even the parking seems safe You can not access to the lobby, there is a security door and you only communicate with the staff through a plastic box. As somebody else mentioned, the first thing you... More 

Was this review helpful? Yes 1
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

I am writing to let you know that you have my sincerest apologies for a dissatisfying stay. Rest assured that I have personally followed up with my entire staffs and corrective measures have been taken. Sincerely, Desmond Miller More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 7, 2014

Felt like I was in the Ghetto and we seen bugs that's look like bed bugs that came out of the wall in the bathroom big and small bugs! I will never stay at a red roof inn again! Exterminator or health department needs to take action because I am going to have to take precaution to make sure I... More 

Was this review helpful? Yes 2
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Thank you for recent visit to Red Roof Lanham. We appreciate your comments and will definitely work on all issues that need attention. We have corrected the housekeeping issues you mentioned and will strive to do better with making sure our guest have a clean room. Sincerely, Desmond Miller More 

Lanham, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 21, 2014

The backed up tub drainage probably cause the filthy ring around the tub and roaches. Urine smell on the exterior and elevator. Missing bulbs in the fixtures. Phones, clock always broken. Burn marks, wrinkles on the bed spreads. Perpetual fingerprints. Friendly staff though. One bad incident with loud, aggressive guests.

Was this review helpful? Yes 1
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

My name is Desmond Miller and I am the General Manager at the Red Roof Inn in Lanham,MD. I am writing to let you know that you have my sincerest apologies for a dissatisfying stay. I have address both issues with my housekeeping and security department to ensure that this does not happen again. I honestly hope that you will... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 8, 2014 via mobile

This hotel was inexpensive and located near Washington DC but we were skeptical as soon as we pulled up. The parking lot was taped off with caution tape. We had to walk past a group of shady individuals who were hanging out in front of several rooms, including ours. The rooms were in bad shape and not at all as... More 

Was this review helpful? Yes 2
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