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Red Roof Inn Washington, DC - Lanham

9050 Lanham Severn Road, Lanham, MD 20706
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Red Roof Inn Washington, DC - Lanham
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Red Roof Inn Washington, DC - Lanham
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72 reviews from our community

Traveler rating
    19
    13
    9
    5
    26
See reviews for
21
12
4
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (18)
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Connecticut
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 12, 2014

The Red Roof Inn chain can be a decent value for a basic motel. This particular one isn't. Our room wasn't ready when we arrived. After being given a list of reasons why the management wasn't in any way responsible, we were asked to come back in an hour. When we returned, we were asked to wait a "few minutes."... More 

Was this review helpful? Yes
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Dear Mr. Ocallahan, I need to start with an apology. Clearly you perceived me as rude. You were my guest, and it is never my intent to disrespect, ignore or do anything that comes across as rude. We try our very best to honor early reservations however when you arrived at 11:00am unfortunately we did not have a room available... More 

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2014

Horrible. If you want to get robbed, stubbed or get a diseases this is the perfect place. The best place for hookers. This is anything but not HOTEL. Avoided with all costs..... of course they will charge you if you have a reservation and realize that is unsafe to stay there. RED ROOF scam never again.....

Was this review helpful? Yes 1
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Thank you for recent visit to our Red Roof. We appreciate your comments and will definitely work on all issues that need attention. We have addressed your security concerns with my security department and have corrected the security issues you mentioned and will strive to do better with making sure our guest feel safe and welcomed. Thank you for taking... More 

1 review
3 of 5 stars Reviewed October 1, 2014 via mobile

Although the room is nice it wasn't very clean my boyfriend and I found bugs all over the place & one happen to just be on the bed. I was very displeased with the hotel & Unfortunetly I won't be staying their anymore.

Was this review helpful? Yes
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

My name is Desmond Miller and I am the General Manager at the Red Roof Inn in Lanham,MD. I'm writing to let you know that you have my sincerest apologies for a dissatisfying stay. I have address and corrected this issue with Orkin my pest elimination company. I hope that you will afford us another opportunity in the future to... More 

2 reviews
3 of 5 stars Reviewed September 29, 2014 via mobile

The room was clean except for a stain on the carpet. More than just one tube of shampoo would have been nice. The bathroom was small, but clean. The wifi was great, and I was able to get some work done without worrying about a slow connection. The woman working at the front desk was extremely unprofessional and actually began... More 

Was this review helpful? Yes
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

I first want to thank you, for taking the time to review our Inn! I'm glad to know that your room accommodations was good. But as the manager and service professional I am very disappointed that you did not experience great customer service. I have address and corrected this issue with my entire team. Thank you for your review and... More 

1 review
4 of 5 stars Reviewed September 28, 2014 via mobile

I stayed at this location for a business trip. I was greeted by staff (Heather was her name) who provided me with excellent customer service The check in was reasonable and the room was in great condition. Heather called once I was settled to ensure that I was satisfied. I will be returning to this location whenever I'm in the... More 

Was this review helpful? Yes
lanham132, Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Thank you so much for taking the time to write a review of your recent stay with us. I'm glad to see that we were able to accommodate you and exceed your expectations. Our staff strives to make sure each guest has a positive experience. Thank you and I look forward to seeing you on your next stay with us.... More 

1 review
5 of 5 stars Reviewed September 22, 2014

I really enjoyed my stay place was very cleanstaff was very friendlyand professional if you're looking for good rooms at a good price I recommend coming to this location overall I loved and enjoyed my stay

Was this review helpful? Yes
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Thank you so much for taking the time to write such a great review of your recent stay with us! I'm happy to see that your time with us was enjoyable and that we exceeded your expectations. We look forward to seeing you again next time. Again, thank you so much! Sincerely, Desmond Miller More 

1 review
4 of 5 stars Reviewed September 21, 2014 via mobile

I visited Red Roof during a 3 day business trip the receptionist checked me in quickly and the room was very nice. I did not have any issues whatsoever with the staff or the room. I slept like a baby in their beds. Room service was quick and tasty. I will definitely be going back.

Was this review helpful? Yes
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Thank you for taking the time to complete a review of the Red Roof Lanham,MD. I appreciate your comments regarding your recent stay as we strive to continue to provide clean rooms and great customer service. I will make sure to share your gracious comments with the rest of my team. Sincerely, Desmond Miller More 

Kingsport, Tennessee
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 18, 2014

If you want to feel unsafe and dirty this is your place. Had a reservation for 2 nights, we left after the first. Horrible place,horrible staff. Wouldn't even fix our toilet and had no idea how long it would take!! Definately look else where regardless of the stars this should have a zero!

Was this review helpful? Yes 2
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

I apologize for the unfortunate experience. Our #1 goal at Red Roof is guest satisfaction. Your feedback helps us to improve. I appreciate you taking the time to let us know about your experience . I hope that you will give us another opportunity to discover what a difference your review made. Sincerely, Desmond Miller More 

DF
Contributor
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed August 10, 2014

I had a reservation but I canceled it after arriving there by many reasons: The zone where is located looks scary and unsafe. Not even the parking seems safe You can not access to the lobby, there is a security door and you only communicate with the staff through a plastic box. As somebody else mentioned, the first thing you... More 

Was this review helpful? Yes
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

I am writing to let you know that you have my sincerest apologies for a dissatisfying stay. Rest assured that I have personally followed up with my entire staffs and corrective measures have been taken. Sincerely, Desmond Miller More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 7, 2014 via mobile

Felt like I was in the Ghetto and we seen bugs that's look like bed bugs that came out of the wall in the bathroom big and small bugs! I will never stay at a red roof inn again! Exterminator or health department needs to take action because I am going to have to take precaution to make sure I... More 

Was this review helpful? Yes 1
lanham132, General Manager at Red Roof Inn Washington, DC - Lanham, responded to this review

Thank you for recent visit to Red Roof Lanham. We appreciate your comments and will definitely work on all issues that need attention. We have corrected the housekeeping issues you mentioned and will strive to do better with making sure our guest have a clean room. Sincerely, Desmond Miller More 

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Additional Information about Red Roof Inn Washington, DC - Lanham

Address: 9050 Lanham Severn Road, Lanham, MD 20706
Location: United States > Maryland > Lanham
Price Range (Based on Average Rates): $
Number of rooms: 104
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Also Known As:
Red Roof Inn Washington, Dc - Lanham Hotel Lanham
Lanham Red Roof Inn
Red Roof Inn Lanham

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