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BEST WESTERN Capital Beltway

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5910 Princess Garden Parkway, Lanham, MD 20706
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1 room 1 adult
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BEST WESTERN Capital Beltway
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422 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Capital Beltway
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Erving, United States
1 review
5 of 5 stars Reviewed November 28, 2015

Friendly staff clean rooms and quite good breakfast easy on and off highway . this is my second stay at this Best Western . We stopped at another motel in the same area but the rooms were dirty so we left and went to best western where we stayed last year the other place was HOJOS .

Review collected in partnership with Best Western

Helpful?
Thank Robert C
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your time to share your feedback. We are happy to know that we have exceeded your expectation during your stays with us. Our goal is to provide the best service with consistency. Thank you again for your positive feedback and we wish you a Prosperous New Year! More 

United States
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 18, 2015

I booked a one-night stay at the Best Western Capital Beltway after viewing the hotel on its website. I chose this location because of its close proximity to DC and the photos on the hotel's website. I arrived at the hotel only to be greeted by rude, unprofessional staff who were not interested in welcoming me to the hotel or... More 

Helpful?
Thank packandgonow
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your time to share your feedback. We apologize for not exceeding your expectation during your stay with us. We will take immediate corrective action to all your concerns and we wish you a Prosperous New Year. More 

Alexandria, Virginia
1 review
2 of 5 stars Reviewed November 17, 2015

As a customer, I feel that having the best possible room service, the cleanliness of the room should be superb and the rates should match the quality of the hotel. Unfortunately, I did not receive that. Instead, the breakfast was the one thing I looked forward to instead of the actual stay. Personally, I feel that I should be reimbursed... More 

Review collected in partnership with Best Western

Helpful?
Thank jmarzette
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your time to share your feedback. We apologize for not exceeding your expectation and we wish you a Prosperous New Year. More 

2 reviews
3 of 5 stars Reviewed November 17, 2015

If you're going to attend the Bay Street Night Club, don't just mention that you're attending the club, also mention the Club discount. If you don't mention discount, you will be charged the regular rate. Some of them also need phone etiquette training (not welcoming hellos or have a nice day).

Review collected in partnership with Best Western

Helpful?
Thank lynnsC7933VN
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your time to share your feedback. We apologize for the inconvenience. We will take immediate corrective action on the staff phone manners. Thank you again and we wish you a prosperous New Year. More 

Westland, United States
1 review
4 of 5 stars Reviewed November 16, 2015

I love my stay at the hotel. its was very peaceful and the housekeepers are awesome. I will recommend this hotel to my friends and family members. I will love to stay again at this hotel or any other best western hotels.

Review collected in partnership with Best Western

Helpful?
Thank Mark O
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your time to share your feedback. We are happy to know that we have exceeded your expectation during your stay with us. We look forward to your next visit and we wish you a Prosperous New Year! More 

NEW YORK, United States
1 review
5 of 5 stars Reviewed November 16, 2015

My hotel stay here was excellent. Will definitely stay again. The breakfast was great and the Bay Street Lounge was great with great food and music. My only issue, unfortunately the pool was closed. They should have made that a note while booking.

Review collected in partnership with Best Western

Helpful?
Thank Barbarella B
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your time to share your positive feedback. We are pleased to know that we have exceeded your expectation during your stay with us. We apologize for the closure of the pool as we are in the process of converting from indoor to outdoor. We look forward to your next visit and we wish you a Prosperous new... More 

1 review
3 of 5 stars Reviewed November 8, 2015

The staff at Best Western were friendly and helpful. My grandchildren were delighted to see how room service arranged their stuff animals on the beds. The beds appeared to be a little smaller than queen size, as advertised. The breakfast food was good and a nice variety. Now the in-door pool was a disaster. As soon as I seen it... More 

Review collected in partnership with Best Western

Helpful?
Thank 689margieg
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your time to share your feedback. We are pleased to know that we have exceeded your expectation during your stay with us with the exception of the pool and shuttle service hours. At the present time the pool is closed because we are converting the pool from indoor to outdoor which will provide a fresh looks and... More 

Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed November 6, 2015

This hotel has come up on my Priceline twice. As someone that stays in hotels frequently, I can tell why. It's got an older Southern feel to it that goes against the slick polish of most of the preferred expensive hotels that tourists favor. I give the hotel 4 stars for that reason. That said, it meets my business needs... More 

Helpful?
Thank Jason C
Baltimore, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 3, 2015

False alarm fire alarm that cleared the hotel at 530 am for over 25 mins didn't help my experience. Talking to the firemen at the continental breakfast that responded to the alarm said it wasn't the first time this has happened at this hotel. No apology or mention at checkout either! After finally settling in and getting back to sleep.... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Brian P
Bettendorf, IA, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 1, 2015

If you are in this area, you are in for a surprise as this is a beautiful hotel--don't judge it from the back when you drive up as the back is very deceiving. The front, the lobby and the halls are very beautiful with flowers everywhere. It is comfy and worth the money!

Review collected in partnership with Best Western

Helpful?
Thank Rita C
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