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All 3 Lanham hotels

BEST WESTERN Capital Beltway

2.5 of 5 Hotel   |   5910 Princess Garden Parkway, Lanham, MD 20706
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Ranked #2 of 3 Hotels in Lanham
A recent review
3 of 5 stars reviewed 1 week ago
David G Capitol Heights, United States
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243 reviews from our community

Traveler rating
    46
    64
    49
    34
    50
See reviews for
97
38
17
36
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Capitol Heights, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

This is a good hotel for convenience stake. Right off the interstate, close to metro station to head into downtown DC as well as close to FedEx Stadium and the University of Maryland. Hotel rooms can use an update. Last visit my room shower's dish was about to fall out the wall which would have brought down several tiles with... More

Review collected in partnership with Best Western

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thanks you for your time to share your experience with us. We apologize for not exceeding your expectations. We are actually in the process of renovating our guest rooms bathroom by starting on the 6th floor, a floor at a time. We hope to see you on your next visit and the opportunity to better serve you. More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

We needed to stay in a hotel 5 nights while awaiting to move in our home. When we arrived (my 2yr old and 14yrold) we were fooled by the clean and nice looking lobby. Once in the room that also had an appearance of being clean I immediately noticed the peeling of the wall paper. The bathroom dingy. But thats... More

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for sharing your feedback ebank200. We apologize for any inconvenience during your recent stay with us. I will look forward to your phone call should you need further assistance ebank200. Have a lovely evening. More

Lanham, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had a wonderfull stay at the Best Western Capital Beltway. I loved the decor of the lobby. The desk attendants were so helpful. Every morning we enjoyed a wonderful breakfast. For the price I paid to stay for four nights. I believed I received much more in value. I told the desk attendants before I left I had a... More

Review collected in partnership with Best Western

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you very much for your feedback. We are glad to know that we have exceeded your expectation during your stay with us. We look forward to your next visit and future bookings from your family and friends. Have a lovely day. More

Buffalo, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Employees were very rude, not helpful at all. Breakfast was terrible, very limited access to food. Sheets were not changed even though they were soiled. No service at all on Labor Day and no one informed us of this so we could plan accordingly. Transportation to Metro was not on time. No internet access in our room for the entire... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your feedback and we apologies for the inconvenience. We will follow up to all your concerns for immediate corrective action. We look forward to your next visit and the opportunity to better serve you. More

USA
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The outside is not inviting. .the room was supposed to be non-smoking and smelled terribly of smoke...I ask to switch rooms and it smelled of midew. The tub ring had mold. The staff was very accommodating but the hotel had a run down feel. The shuttle service was the working and promptly took us to and from the metro which... More

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your feedback and we apologies for the inconvenience. We will follow up to all your concerns for immediate corrective action. We look forward to your next visit and the opportunity to better serve you. More

Wilson, North Carolina, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

What started out as a possible disappointment ending up being a family vacation that included people we met at Best Western who were travelers. It would be better for me if the ac unit was not so close to the bed. The air really made my shoulder hurt. My mother-n-law is 90 years young and it was a little uncomfortable... More

Review collected in partnership with Best Western

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your feedback and we apologies for the inconvenience. We look forward to your next visit and the opportunity to better serve you. More

Newburgh, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The room is fine; continental breakfast is OK. The most concern is safety. The hotel hosts night club with large crowd so noisy. Outside the hotel is dark, need more lights. There is strong bad odor near elevator on fist floor and elevator is so small.

Review collected in partnership with Best Western

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your feedback and we apologies for the inconvenience. We look forward to your next visit and the opportunity to better serve you. More

1 review
2 of 5 stars Reviewed August 16, 2014

the best western has a night club for God knows why. There is no fridge or microwave access which is very inconvenient with left over food. The manager did not care to help us find parking when we checked in and the parking lots were full because they had extra 150 guests for a wedding. Why didn't they tell them... More

Review collected in partnership with Best Western

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your feedback and we apologies for the inconvenience. We look forward to your next visit and the opportunity to better serve you. More

Marlboro, United States
1 review
2 of 5 stars Reviewed August 12, 2014

We try to use Best Western when we travel, as we are Rewards Members. This hotel was dirty. My daughter walked across the carpet upon our arrival and then showed us how black the bottoms of her brand new white socks had become. Needless to say, we kept our shoes on in our room for the remainder of our stay.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your feedback and we apologies for the inconvenience. We look forward to your next visit and the opportunity to better serve you. More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2014

Avoid this hotel as it is really not for the average traveler. Their focus is on large tour groups and parties. Each night I felt unsafe and was forced to park down the street due to HUGE parties in the hotel. Police and fire were summoned for fights. Appeared to be feces in the doorway on checkout and trash everywhere.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your feedback and we apologies for the inconvenience. We look forward to your next visit and the opportunity to better serve you. More

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Additional Information about BEST WESTERN Capital Beltway

Address: 5910 Princess Garden Parkway, Lanham, MD 20706
Phone Number:
Location: United States > Maryland > Lanham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Capital Beltway 2.5*
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Also Known As:
Best Western Capital Beltway Hotel Lanham
Best Western Hotel Lanham
Best Western Lanham

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