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All 3 Lanham hotels »

BEST WESTERN Capital Beltway

2.5 of 5
5910 Princess Garden Parkway, Lanham, MD 20706
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BEST WESTERN Capital Beltway
Ranked #1 of 3 hotels in Lanham
3.5 of 5 stars 121 Reviews
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121 reviews from our community

What travelers say about this hotel
  • Metro station(8)
  • Rooms are clean(4)
  • Very nice(4)
Traveler rating
    21
    27
    21
    18
    34
Only show reviews for Family (39) | Couples (23) | Business (14)
Date Rating
Dover, Delaware
1 review
4 of 5 stars Reviewed May 24, 2012 NEW

The best employees were Sam who helped by driving us to the metro station and Josiphine in food service who was profesional in quality food preperation and very personal in attension and service. The television didn't work well and the guide provided in the room didn't match what was available. The picture quality wasn't good on all the stations and... More

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Lanham, Maryland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 8, 2012
1
person found this review helpful

First of all it's says the hotel's non-smoking. Time you enter the building it reaks of smoke and a moldy smell as well. The walls are paper thin(you can hear everything that's going on the room adjacent to you). I've visited other hotels with lounges and bars, they are nowhere near as LOUD as this one. The other visitors aren't... More

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Heidi Bitar, Guest Relations Manager at BEST WESTERN Capital Beltway, responded to this review
May 10, 2012

We apologize we did not meet your expectations. Please be assured we are looking into your comments to make any necessary improvements. This is not the typical experience at our hotel. We welcome a chance to earn back your business. More

North Carolina, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 8, 2012
1
person found this review helpful

I would not recommend this hotel for ANYONE to stay for the reasons listed: 1. Dank humid room with constant condensation on the windows. We never could get the humidity controlled and we stayed in early May. 2. Mold growing on the ceiling in our shower area of our bathroom. 3. The paid lifeguard on duty was ASLEEP when we... More

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Heidi Bitar, Guest Relations Manager at BEST WESTERN Capital Beltway, responded to this review
May 10, 2012

Thank you for sharing your comments. It is through feedback such as yours that we are able to improve our services and product. We apologize for the inconveniences you encountered during your stay. We are taking your comments very seriously and will take measures to insure a similar instance does not occur. We would welcome a chance to earn back... More

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Huntington, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 20, 2012

As the organizer of the trip, setting up a hotel that could accommodate @50 people was important. Lily LaMagna Regional Product Director of San Diego Meetings.WashingtonDC.com Support Team helped me locate the hotel. Honestly, the web site does not do it justice. The lobby was beautiful and inviting. The pool was great for the boys that attended. The buffet breakfast... More

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BW CapitalBeltway, Manager at BEST WESTERN Capital Beltway, responded to this review
April 26, 2012

Hi Sue Thank You for taking the time and consideration to let us know about your experience during your recent visit to our hotel. It was a pleasure meeting you and hosting your group. Our sales mgr Cheryl and the staff speak nothing but good things about you and the BSA troop group! You are correct, the internet isn’t always... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 1, 2012
1
person found this review helpful

At 4:00 AM I was calling around to several hotels, none of which were accommodating or even willing to entertain my request. Once I got in contact with the Best Western, they were very accommodating and eager to allow me to check in right away which was clearly hours before check in time. The front desk staff could see how... More

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BW CapitalBeltway, Manager at BEST WESTERN Capital Beltway, responded to this review
April 3, 2012

Thank You Nique536 for providing us with your feedback. I am pleased that we were able to be your "accidental pleasant surprise". We take pride knowing that a little mishap openeed doors for us to wow a traveler that under normal circumstances may not have chosen to stay at our property. At BW Capital Beltway we provide guests traveling to... More

Westport, MA
Senior Contributor
30 reviews 30 reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 21, 2012
2
people found this review helpful

This hotel has some pros and cons. The Good: low rates, free hot breakfast, rooms were nicely renovated, minutes from the metro, indoor pool, complimentary parking and shuttle to metro station, and comfortable bed. Then the Bad. The hotel is in a ghetto area and therefore also attracts ghetto patrons. While the rooms have been renovated, the old A/C untis... More

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BW CapitalBeltway, Manager at BEST WESTERN Capital Beltway, responded to this review
March 28, 2012

Thank You jfar88 for providing us with your feedback. As always, we welcome both positive and helpful criticism. Thank you for taking the time to weigh out the enjoyable highlights of your stay versus those that have room for improvement. We are happy to see that you noticed the renovations made to our guest rooms including the new beds. Many... More

Florida, New York
1 review
2 of 5 stars Reviewed March 18, 2012

Pro: free wifi, free breakfast, free shuttle to metro, and price Con: no controllable thermostat in room & its loud! weekend club in the hotel, rooms nor bathrooms are not to die for, outdated hotel Not a great hotel, or for the family but good for price.

Was this review helpful? Yes
BW CapitalBeltway, Manager at BEST WESTERN Capital Beltway, responded to this review
March 21, 2012

Thank You 222Graceline for your honest and unveiled review of your recent experience. at tBW Capital Beltway. We welcome both positive and helpful criticism. I am pleased to hear that we met your satisfaction on the price, complimentary shuttle ride, complimentary breakfast, and complimentary WiFI. As a loyal customer we ancourage you to express all requests or preferences (example specific... More

Statesboro
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 8, 2012
2
people found this review helpful

On three occasions in the past two years, we have been in the Washington/ College Park area for business and research purposes. We like this big, old hotel that Best Western has restored to a neat, almost elegant, hotel. It has about 8 or 9 floors, and has several amenities: a neat little gift shop, a huge swimming pool (indoors)... More

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BW CapitalBeltway, Guest Relations Manager at BEST WESTERN Capital Beltway, responded to this review
February 10, 2012

Dear Alabama, Thank You for taking the time and consideration to let us know about your experience at surrounding your recent visits to our hotel. It means a lot to us when we receive such honest and informative reviews of our property. You are correct, we have a total of 8 floors including the Basement and Penthouse level. I am... More

Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 26, 2012
1
person found this review helpful

The hotels in the city centre of Washington DC are extraordinarily expensive and we were hesitant to choose the outer suburbs of the city as we'd heard varied reports about the safety of certain areas and poor reviews of hotels that were in safer areas, so we had to decide between staying in Alexandria in Virgina, which has a metro... More

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BW CapitalBeltway, Manager at BEST WESTERN Capital Beltway, responded to this review
February 3, 2012

Dear Sarah K We cannot begin to thank you for such an honest and informative review of our property. The pictures and details are a very helpful to other travelers on this site. I do apologize that the metro transit time was such a long ride for you. Our shuttle usually arrives at the metro station within less than 5... More

Happy Camp, California, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 10, 2011
1
person found this review helpful

The staff service was good. But the hotel and rooms are in need of renovations. The first room that was given to me on the 6th floor was located directly across from the elevators. I could hear the elevator doors open and closing every time some one used them. The ceiling above the elevator and next to the room showed... More

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Hotel Management, Guest Relations Manager at BEST WESTERN Capital Beltway, responded to this review
November 17, 2011

Dear Michele C ,Thank You for taking the time and consideration to let us know about the circumstances surrounding your recent visit to our hotel. Please accept our sincerest apologies for any inconsistencies in service you experienced during your stay. More

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Additional Information about BEST WESTERN Capital Beltway

  • Best Western Hotel Lanham
  • Best Western Lanham
Address: 5910 Princess Garden Parkway, Lanham, MD 20706
Price Range: $

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BEST WESTERN Capital Beltway
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