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BEST WESTERN Capital Beltway

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5910 Princess Garden Parkway, Lanham, MD 20706
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BEST WESTERN Capital Beltway
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361 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Waterford, Wisconsin
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We have never had a worse hotel experience. On our first night at 2:45 am someone tried to get in our room. Then the front desk called and asked us who we were and why we were in that room. Very rude - and at 2:45 am!! Apparently someone had checked us into the wrong room. We were told the... More 

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Lexington, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After reading several reviews about construction, car break ins, and rude staff... I was a bit nervous about our three night stay at this hotel. Thankfully, we were welcomed with a delightful staff and no hassles of any kind. For the price, you are getting a good hotel with a ton of perks. The staff was top notch (Lisa was... More 

Was this review helpful? Yes 1
Lincolnton, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

My wife, son, and I spent 5 nights at the Best Western Capital Beltway. I booked this hotel through Expedia. After looking at several of the reviews on several different websites, I was apprehensive about some of the unflattering things that I had read and was concerned about embarking on a 500+ mile trip with such questions about our accommodations.... More 

Was this review helpful? Yes 1
Ridgewood, United States
4 of 5 stars Reviewed 4 days ago NEW

We had a great stay but too short. We like the hotel but the only thing is that the pool opens late from pm to pm other than that it was OK. The room was spacious and very clean. the Hotel was under renovation but it didn't bother us since we stay for 1 nite

Review collected in partnership with Best Western

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Portland, Connecticut
1 review
3 of 5 stars Reviewed 5 days ago NEW

Certainly a mixed bag here. Location is ok: nice frontage on beltway and near exit, but difficult to get there. The neighborhood has seen better days, but not awful either. Parking is good. Front desk staff was friendly... Lobby is ok, but odd smells throughout building. Tight, slow elevators. Easier to simply do the stairs if on a lower floor.... More 

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Harrisburg, Pennsylvania
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

Positive: The price was reasonable. The rooms clean. The staff were friendly and helpful. Breakfast service is very good with plenty of selection. It's close to the New Carrollton metro stop. There are plenty of restaurants of all types in the area along with other stores and services. They are in the process of renovating, but it wasn't an issue.... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here for a night to watch Chelsea vs Barcelona. Checked in was seemless despite the fact that it was 12:30am. The room was on the 6th floor and was spacious & clean. Breakfast wasn't bad either - decent spread. Staff is often curt but I didn't feel they were being rude. Overall, considering what I paid, I was... More 

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Cleveland, Ohio
Level Contributor
1 review
1 of 5 stars Reviewed 1 week ago

The hotel is undergoing renovation. They begin work at 9am, and lasts until 7pm. There is only 2 elevators, the workers must use these as well as the guests. We had a late check in (7pm) ; it took nearly 30 minutes for this process. The night staff is very unhelpful. The WiFi was difficult to connect to. Front desk... More 

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Denton, United States
1 review
1 of 5 stars Reviewed 1 week ago

I was awakened early in the morning by a noise which I later figured out was a fire alarm, once I left the building I see not only a fire truck but police cars as well, the reason for this was not the fire but because 5 or 6 vehicles parked on the property had had their windows smashed and... More 

Review collected in partnership with Best Western

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Palestine, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

Although renovations are currently taking place, it was an excellent facility with great service and very courteous staff. We were treated well. The rooms were nice and clean, and the included breakfast was beyond anything we would have expected in a hotel. Natasha at the front desk was always helpful and Kelly Dunlap, the Sales Manager, always made sure our... More 

Was this review helpful? Yes
helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review

Thank you for your time to share your feedback. We very much appreciate your business and understanding about our on going improvement during your stay. I will personally share your compliments to our hotel staff namely Natisha and Kelly. We appreciate your time to mention the staff name so they can get credited on their incentive. Thank you again for... More 

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