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Extended Stay America - Washington, DC - Landover

2.5 of 5
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9401 Largo Drive West, Landover, MD 20774
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Extended Stay America - Washington, DC - Landover
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Ranked #2 of 2 Hotels in Landover
A recent review
4 of 5 stars reviewed 2 weeks ago
Bonnie Z Boston, Massachusetts, United States
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49 reviews from our community

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    20
    8
    4
    4
    13
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4
12
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Peterborough, New Hampshire
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This hotel was filthy and rooms not at all as pictured in there online ad, Verbalized all our complaints to corporate by email but they never bothered to respond so went to Tripadvisor. There were many other problems but will not expand on them all. Can just tell you never again for us.

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Boston, Massachusetts, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're looking for a glamorous five star vacation, this hotel isn't it. However if you're looking for a bed to sleep in, helpful front desk staff, and a convenient location, this place will give it to you. Two of our three outlets didn't work, half the lights didn't work, the shower leaked, and the room smelled strongly of incense,... More 

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Senior Contributor
29 reviews 29 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Myself and 2 others had rooms booked for a business trip. From the moment we pulled up, we could tell based on the appearance that we booked the wrong hotel. The bottom floor windows had ripped screens, it looked like someone tried to break in. The entrance floor was very dirty, as well as the counters at check-in. I chalked... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 24, 2014

If i could provide zero stars I would. This hotel and its staff are so unprofessional and care nothing about being in the hospitality business. I reserved 2 double beds and they gave me a single bed and rolled some cot in that didnt even fit in the room. We decided not to stay because the room couldnt fit two... More 

Was this review helpful? Yes 2
Eldersburg, Maryland
Top Contributor
68 reviews 68 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed October 25, 2014

The hotel is dated, and it was obvious that repairs were underway (several repairmen all over the place), but in our room, only one reading light worked (one of the two between the beds, and these were unplugged when we arrived). Extended stay place, but no dishes or coffee maker in the rooms ... had to request glasses! No soundproofing... More 

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Hampton, Virginia
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed October 13, 2014

I've stayed at hotels literally around the world as a pilot with a major international airline. When the company paid we stayed in pretty nice places, but while traveling to/from my trips I tend to stay wherever I can get the best rate...no more! Got to the hotel pretty late and saw an armed guard wearing body armor lounging in... More 

Was this review helpful? Yes 1
Prague, Czech Republic
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 11, 2014

Pluses - early check in - friendly staff (at least older man in reception) Minuses - smelly room (the first impression was cigarette smoke but the most probably the smell was caused by air con I guess) - wifi was broken all the day

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2014

Excellent place to stay. Great Location & Staff. The rooms are very home-like and spacious. The hotel is located next the Boulevard @ Capital Centre which is a great place to dine, shop, and attend a movie via the AMC Theatre. There are also other shopping plazas which include major grocery stores.

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Washington, DC - Landover, responded to this review

Thank you for your recent review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future. More 

baileypie79
Contributor
20 reviews 20 reviews
11 hotel reviews
101 helpful votes 101 helpful votes
1 of 5 stars Reviewed May 1, 2014

Im not a world traveler by any means but I have stayed at my fair share of hotels in my lifetime. I found out last minute I had to travel to this area so I didn't get to do my normal research in advance of places to spend the night. Also, on top of it being a last minute visit... More 

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Washington, DC - Landover, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the odors in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Please know, while we do not offer toiletry items... More 

Las Cruces, Nm
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2014

This was one of the best places I have stayed. the staff is friendly and knowlegable, the room was clean and comfortable. even though we were on the freeway side, it was quiet. The hotel is within walking distance of the metro and there was shopping nearby.

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Washington, DC - Landover, responded to this review

The staff and I appreciate your kind remarks. We’re happy to learn that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

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