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Holiday Inn Columbia East - Jessup

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7900 Washington Boulevard, Jessup, MD 20794
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1 room 1 guest
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Holiday Inn Columbia East - Jessup
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116 Reviews from our TripAdvisor Community

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Traveler rating
    53
    39
    14
    7
    3
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33
17
4
45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Caguas, Puerto Rico
1 review
1 of 5 stars Reviewed 1 week ago NEW

the customer service is terrible, charge me an extra amount that have to be a deposit that they will return at the 10 days of the check out, this never happens. I contact the Front Desk and the manager Sean but he never return my calls.

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

I want to take this opportunity to apologize for this accounting error. It is never our intention to upset any of our guest. Once Sean was aware of the situation, he reached out and took care of the refund immediately. Once again I want to apologize for any inconvenience and hope that you will give us an opportunity to make... More 

Durham
Level Contributor
168 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 1 week ago

Holiday Inn seems to have been working on their image over the past few years, and this hotel has clean and modern look to it. Our room was large and well-appointed with a king-size bed and a sectional sofa and ottoman. The bath was big enough and nicely laid out. The toilet was oval; thank goodness round toilets seem to... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

I appreciate your feedback after your recent stay with us and thanks for noticing all the great features of our hotel including the clean and modern look. I want to take this opportunity to apologize for the noise during that weekend, as our guests are more of the leisure travelers during the weekends. However we do have security on duty... More 

Columbus, Ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My family stayed at this hotel on our way to Ocean City. They were booked almost to capacity but managed to still give us a room. The beds are comfortable and the pool is nice. The restaurant on site was good. We were given coupons for free Buffett at the restaurant the next morning. We have little kids and four... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

I am so glad to hear that the staff was able to accommodate you and your family even though we were almost sold out. We truly appreciate you and your family staying with us and thank you for the positive feedback. I am also glad to hear it was your first peaceful meal you had on your trip. Please come... More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 4 weeks ago

Very close off the Parkway, this is a gem of a place. Unlike any Holiday Inn I have stayed. Beautiful lobby with a bar and restaurant. A tv is mounted in the booths. A small shopping area for snacks, drinks or incidentals. The room was clean, well decorated, the bed was comfortable and good selection on the TV, with free... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

Thank you for recognizing our hotel as a gem of a place. We appreciate your positive feedback and and we are excited to hear you enjoyed all the beautiful amenities our hotel has to offer. Please come back and visit us again. More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

Me an my daughter stayed and it was very clean and updated room beds were very comfortable had a great weekend. Easy access to the pavilion not to far very nice place to stay. We will b back next year.

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

Thank you for reviewing our hotel after your recent stay with us and we truly appreciate your feedback. We were delighted to hear you and your daughter had a wonderful stay with us and we are looking forward to seeing you again next year. More 

Solomons, Maryland
Level Contributor
119 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed July 28, 2015

Only stayed here because this is the hotel my son was staying in the day before he left for boot camp. Busy line trying to check in. Only one person working the front counter. Lynn was a bit rude but probably because she was so busy. Room was average. Nothing fancy. Location is okay but we were approached numerous times... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

We truly appreciate your feedback and I want you to know that we have addressed all of your concerns with the team. Lynn has been with us for over 30 years and it is truly out of character for her to be rude. However that being said rudeness is not acceptable at my hotel and I do want to apologize.... More 

Lacey Twp, NJ
2 reviews
5 of 5 stars Reviewed July 21, 2015

The staff at this hotel was amazing! Maida made it easy to book all my team rooms. Carmen Monda took care of us at check in and was very knowledgeable about the hotel and the area. The next day Jazsmine helped me find a restaurant last minute to accommodate a large group and then RJ Reed called me right away... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

Thank you for reviewing our hotel after your recent stay with us. I truly appreciate you recognizing our staff for their excellent service and we are looking forward to have you and your team back here again in the near future. More 

Alexandria, Virginia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 20, 2015

Just a quick overnight trip for a softball tournament. The rooms was decent size, very clean. The AC was cold, but not loud. Plenty of towels in the bathroom as well. They put on a very nice breakfast in a ballroom for the softball players in the morning. The staff was very friendly and welcoming. They went out of their... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

Thank you for choosing our hotel to stay for your softball tournament. I was very pleased to hear you found our rooms to be decent size,and very clean. The AC was cold, but not loud. Plenty of towels in the bathroom as well. I am also excited to hear that you enjoyed the nice breakfast in a ballroom for the... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 19, 2015

We stopped here while driving home. Melissa at the front desk was extremely helpful, pleasant, and accommodating. The rooms were extremely clean and recently updated. My only gripe is what I have found to be a pattern at Holiday Inns - extremely slow dining service. Don't waste your time eating here... Order out.

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

First and foremost I apologize for the slow service in the restaurant and I want you to know since then we have taken the appropriate steps to correct the slow service. Thank you for recognizing Melissa at the front desk, and also our clean and updated rooms. We appreciate you choosing our hotel for your overnight stay and please come... More 

Yorktown, Virginia
Level Contributor
104 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 19, 2015

We had a very relaxing stay at this well appointed and conveniently located hotel. Every staff member we met was very helpful and polite. The room was clean and well furnished - we especially liked the kurig coffee maker! We also liked the breakfast buffet with a nice selection of food and excellent coffee. We'll definitely return to this hotel... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

We were very excited to hear you had a relaxing stay at our well appointed and conveniently located hotel.Thank you for recognizing our helpful and polite staff and our clean and well furbished rooms. Glad to hear you enjoyed our breakfast buffet and Kurig coffee as well. Please come back and see us again. More 

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