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Holiday Inn Columbia East - Jessup

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7900 Washington Boulevard, Jessup, MD 20794
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Holiday Inn Columbia East - Jessup
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Holiday Inn Columbia East - Jessup
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112 Reviews from our TripAdvisor Community

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Traveler rating
    51
    39
    13
    7
    2
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31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Any
English first
  • All months
    (112)
  • Mar-May only
    (27)
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    (37)
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    (27)
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    (21)
All months
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Me an my daughter stayed and it was very clean and updated room beds were very comfortable had a great weekend. Easy access to the pavilion not to far very nice place to stay. We will b back next year.

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

Thank you for reviewing our hotel after your recent stay with us and we truly appreciate your feedback. We were delighted to hear you and your daughter had a wonderful stay with us and we are looking forward to seeing you again next year. More 

Solomons, Maryland
Level Contributor
117 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Only stayed here because this is the hotel my son was staying in the day before he left for boot camp. Busy line trying to check in. Only one person working the front counter. Lynn was a bit rude but probably because she was so busy. Room was average. Nothing fancy. Location is okay but we were approached numerous times... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

We truly appreciate your feedback and I want you to know that we have addressed all of your concerns with the team. Lynn has been with us for over 30 years and it is truly out of character for her to be rude. However that being said rudeness is not acceptable at my hotel and I do want to apologize.... More 

Lacey Twp, NJ
1 review
5 of 5 stars Reviewed 1 week ago

The staff at this hotel was amazing! Maida made it easy to book all my team rooms. Carmen Monda took care of us at check in and was very knowledgeable about the hotel and the area. The next day Jazsmine helped me find a restaurant last minute to accommodate a large group and then RJ Reed called me right away... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

Thank you for reviewing our hotel after your recent stay with us. I truly appreciate you recognizing our staff for their excellent service and we are looking forward to have you and your team back here again in the near future. More 

Alexandria, Virginia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Just a quick overnight trip for a softball tournament. The rooms was decent size, very clean. The AC was cold, but not loud. Plenty of towels in the bathroom as well. They put on a very nice breakfast in a ballroom for the softball players in the morning. The staff was very friendly and welcoming. They went out of their... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

Thank you for choosing our hotel to stay for your softball tournament. I was very pleased to hear you found our rooms to be decent size,and very clean. The AC was cold, but not loud. Plenty of towels in the bathroom as well. I am also excited to hear that you enjoyed the nice breakfast in a ballroom for the... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped here while driving home. Melissa at the front desk was extremely helpful, pleasant, and accommodating. The rooms were extremely clean and recently updated. My only gripe is what I have found to be a pattern at Holiday Inns - extremely slow dining service. Don't waste your time eating here... Order out.

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

First and foremost I apologize for the slow service in the restaurant and I want you to know since then we have taken the appropriate steps to correct the slow service. Thank you for recognizing Melissa at the front desk, and also our clean and updated rooms. We appreciate you choosing our hotel for your overnight stay and please come... More 

Yorktown, Virginia
Level Contributor
102 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a very relaxing stay at this well appointed and conveniently located hotel. Every staff member we met was very helpful and polite. The room was clean and well furnished - we especially liked the kurig coffee maker! We also liked the breakfast buffet with a nice selection of food and excellent coffee. We'll definitely return to this hotel... More 

Was this review helpful? Yes
General_Manager20794, General Manager at Holiday Inn Columbia East - Jessup, responded to this review

We were very excited to hear you had a relaxing stay at our well appointed and conveniently located hotel.Thank you for recognizing our helpful and polite staff and our clean and well furbished rooms. Glad to hear you enjoyed our breakfast buffet and Kurig coffee as well. Please come back and see us again. More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

If you're in the Baltimore DC area this is a great place from the Front Desk to the shuttle driver to the waitress. This place is a gem. The rooms are roomy and very comfortable and clean. Right off the interstate. Do your self a favor and stay here. Just one this if you eat breakfast they do charge for... More 

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Woodbury, ct
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here for several days.in that time it was very loud. I asked if I could have a room elsewhere a couple of times. Each time nothing else was available. I calledt he front desk to complain several times. Finally I threatened to call the police. Hotel sent security (janitor) to talk to the parties. Nothing changed. I was... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Columbia East - Jessup, responded to this review

Dear hameld, Thank you for writing a review about your recent stay with us. It is great to hear that you found the hotel beautiful and rooms were comfortable. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It is truly regrettable that your experience was negatively affected due to the high level... More 

North Fort Myers, Florida
1 review
4 of 5 stars Reviewed 4 weeks ago

I highly recommend the Holiday Inn for an enjoyable stay. The staff were very helpful, friendly and new their business. The room was perfect for my needs and very comfortable, with all the necessary amenities. My one complaint was the way the dirty laundry was thrown next to the room door and trying to get to my room with my... More 

Was this review helpful? Yes
Brooklyn, New York
1 review
3 of 5 stars Reviewed June 22, 2015

I would've given this hotel 5 stars but two things happened that made me bring it down. First let me say that the room was quite nice (came from NY, one night for a family members surprise birthday party)...the bathroom was newly renovated from the flooring to the tiling in the shower. However, we had a problem with the sink.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Columbia East - Jessup, responded to this review

Dear Izfiyah, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room. However, we’re sorry we fell below your expectation regarding the toilet condition and the customer service provided by our front desk which was unacceptable. We will address these concerns.... More 

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