We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Baltimore - BWI Airport West

2.5 of 5 7481 Ridge Road, Hanover, MD 21076
Hotel website
Hotel deals
Special Offer
Weekend Savings!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Holiday Inn Express Baltimore - BWI Airport West
Professional photos View all
Browse nearby
Holiday Inn Express Baltimore - BWI Airport West
Write a Review

125 reviews from our community

Traveler rating
    61
    40
    11
    10
    3
See reviews for
34
18
10
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
  • All months
    (125)
  • Mar-May only
    (25)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (14)
All months
There are newer reviews for Holiday Inn Express Baltimore - BWI Airport West
See the most recent reviews
Fresh Meadows, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

The Hotel was beautiful and the staff was OUTSTANDING! The rooms were clean and the bed was Awesome. The Group rate was Great. The staff was always at the front desk and very helpful. I loved the option of paying in cash when checking out. The parking was free and Denny's being right next door was and is very appealing.... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us at the Holiday Inn Express BWI-West. It was a pleasure having you at our hotel. You were such a wonderful family!! We're glad that we were able to accommodate all of your lodging needs as well as provide you with great customer service. The staff here really enjoyed and loved having you with... More

Washington DC, District of Columbia
Top Contributor
68 reviews 68 reviews
10 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 24, 2014

The staff was friendly, the room was clean, and the bed was comfortable. The only "issue" I had was that the air conditioning was noisy. Every time it kicked on, I would have to turn the TV volume up and when it shut off, I would turn the volume down. I don't recall an a/c unit as noisy as this... More

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really apologize for the loud A/C unit in your room. We will definitely report this issue to the proper department for repairs/replacement to resolve this issue. We really appreciate your comments and feedback to help us provide our guest with the best customer service we can.... More

Euclid, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2014

Stayed at this hotel for our family reunion. The staff was exceptional. Very accommodating and pleasant. Group rate was very good. Only setbacks: front desk could have had more staff for check in. There was another family reunion and other groups checking it at same time. Also took too long for rooms to be cleaned. However, when cleaned they were... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. It's wonderful to see that our staff took great care of you as well as being able to accommodate all of your lodging needs. We really want to apologize for the delay in checking in and for all of your patience during that process. It is always a pleasure hosting wonderful... More

Washington DC, District of Columbia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 23, 2014

If you stay a night here you can park you car for free for up to 30 days, possibly more if you make direct arrangements. It is a good HI Express, rooms are clean, linens are clean, beds comfortable, everything was in working order. If you are doing park and fly you won't get discounted rates, like military, senior and... More

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad you've had the chance to take advantage of our Park Stay and Go Package which is a great savings on parking. I really apologize if there were any miscommunication as far as the details of the package. The package includes parking your car up to... More

New Haven, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

We held our 2014 Family Reunion at your facility and it could not have been a better choice. The staff at the front desk were professional, kind, courteous. The management staff (particularly Tawanna, Kim and Shawn) were excellent ... very professional but also very personable. There was not one request that we made (and we made many!!!) that they did... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate you taking the time out of your busy day to give us your comments and feedback as it helps us to provide the best customer service that we can for our guest. We would like to thank you for allowing us to host your... More

Huntsville, Alabama
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 23, 2014

I was there for 3 nites for a family reunion. the staff and managers were all extremely helpful, professional, and accomodating. i definitely will recommend to others. (thanks Sean/Shawn///i forget how he spells his name!) The room was comfortable and clean. the hallways were kept up and brightly lit. the room we used for our events was clean and in... More

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for choosing the Holiday Inn Express BWI-West. It was a pleasure having you here at our hotel for your family reunion. We would like to sincerely apologize for the delayed check-in and we really thank you for your patience during your wait. It great to know that we were able to accommodate all of your lodging needs. We... More

Kansas City, Missouri
Top Contributor
55 reviews 55 reviews
39 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 15, 2014

First and foremost, the smoking station is right by the entrance. I mean seriously, the last thing I want walking into a hotel is walk through a cloud of someone's cigarette smoke. Not cool. The room was pretty comfortable and at least the coffee pot clean, however the shower had mold in the grout and on the caulking. I don't... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Becky K, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We would like to apologize for the overall dissatisfaction you had experienced during your stay. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly... More

Stafford, Virginia
1 review
1 of 5 stars Reviewed June 30, 2014

The front office staff was incredibly rude and very inexperienced. Was charged $50 a day incidental fee without being notified of this. Upon checkout, they charged me an addditional $178.54 completely unauthorized, and refuse to refund my money. Tried contacting hotel and was told management would not get back to me for at least 2 days. They won't even provide... More

Was this review helpful? Yes
KLyons-GM, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We would like to apologize for your unpleasant experienced during your stay at our hotel. Our hotel as well as many other hotels authorizes room and tax for your entire stay along with a $50 authorization for incidentals, which is a one time authorization not per night. When using a debit card it automatically places the total of your stay... More

Virginia Beach, Virginia
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 26, 2014

We stay here for Maryland live the hotel was nice and clean shutter service was excellent the staff was friendly and helpful we will stay again . Pool attendant was very friendly . I can't say enough about the great service we received while we thier we check in Friday after midnight and took shutter to casino then on Saturday... More

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad to see that you've had a wonderful experience here at our hotel as well as enjoying our great local attractions. It was our pleasure to be able to accommodate all of your lodging needs. We really appreciate you taking the time to give us your... More

Lancaster, PA
Top Contributor
63 reviews 63 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 13, 2014

Stayed overnight to fly out early in the morning. Great room. We were in a King Suite (small upcharge for a wonderful room). Loved the separate bedroom. Huge bathroom. Room was really quiet. Had an early flight - had to leave before breakfast but we were told that we could get "To Go Bags" in the morning to take with... More

Was this review helpful? Yes 2
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad that we were able to accommodate all of your lodging needs. It's wonderful to see that you had the chance to enjoy one of our luxurious king suites. It's a wonderful room especially for a families with children. Too bad you didn't have the chance... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Baltimore - BWI Airport West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Baltimore - BWI Airport West

Address: 7481 Ridge Road, Hanover, MD 21076
Phone Number:
Location: United States > Maryland > Hanover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Baltimore - BWI Airport West 2.5*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Expedia, Priceline, Orbitz, TripOnline SA, Despegar.com, Agoda, Odigeo, BookIt.com, Hotels.com and Tingo so you can book your Holiday Inn Express Baltimore - BWI Airport West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Baltimore - Bwi Airport West Hotel Hanover
Holiday Inn Hanover
Hanover Holiday Inn

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Room/suite (18)
Viewed
Bathroom (2)
Viewed
Dining (5)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (4)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay