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Holiday Inn Express Baltimore - BWI Airport West

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7481 Ridge Road, Hanover, MD 21076
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1 room 1 guest
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Holiday Inn Express Baltimore - BWI Airport West
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178 Reviews from our TripAdvisor Community

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Traveler rating
    81
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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There are newer reviews for Holiday Inn Express Baltimore - BWI Airport West
See the most recent reviews
Virginia Beach, Virginia
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 13, 2012

Staying one night at this establishment due to its proximity to the business I conducting the following day, I was pleased with my selection and would stay here again. This is Holiday Inn Express is typical of the chain and had facilities that met my needs very well. although I didn't use it, the Fitness Center was much better than... More 

Was this review helpful? Yes
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us at the Holiday Inn Express BWI-West. We're glad we could accomodate your lodging needs. We're sorry our breakfast wasn't very appetizing for you. We really appreciate your comments and feedback as it helps us to make our establishment better for our guest. We will definiately forward your feedback to the proper department. We look... More 

Harrisonburg, Virginia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 9, 2012

My wife and I stayed here before our departure from BWI in late October 2012. While away Hurricane Sandy hit the east coast, altering our return from Denver. I called prior to our return and asked if someone could check my car right after the storm. The report was my car was fine. Once back we were picked up at... More 

Was this review helpful? Yes
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us at the Holiday Inn Express BWI-West. We are very happy that you were safe during the storm. Its was our pleasure to assist you regarding your vehicle. We're glad to have given you a great report about your vehicle and that you were able to enjoy your stay here with us even under the... More 

Hereford, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed October 28, 2012

I can't actually comment on the standard of this hotel as we didn't get to stay here. I booked this hotel six weeks in advance for one (Thursday) night & paid in full an advance non-refundable rate. I specified on booking that we would be arriving around 9.30p.m. We were arriving after an 8 hour flight from the UK &... More 

Was this review helpful? Yes
TamikaBrown, Asst. Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for your recent comments on Trip Advisor. We sincerely apologize for any inconvience we may have caused you regarding this matter. This is not typical of our hotel. Unfortuniately due to the high occupancy of our hotel and the area being sold out, we had to relocate some of our guest to a comparable location. We would like... More 

Burlington, New Jersey
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 27, 2012

This hotel was awesome. The room was nice and clean. The location was easy to get to. The customer service was top notch. I had questions about the shuttle service, and Atalaya, was extremely helpful! I would love to stay here again when I fly out of BWI.

Was this review helpful? Yes
TamikaBrown, Asst. Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you so much for staying with us here at the Holiday Inn Express BWI-West. We are very pleased to see that you have enjoyed your stay. We are very happy to know that our staff portrayed the best customer service and were responsive to all of your your lodging needs here at the hotel. Please continue to think of... More 

Boston, Massachusetts
Level Contributor
93 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed October 27, 2012

First, this hotel is about 1.3 miles from the central car rental location which makes is very convenient for an overnight after a long trip or if you arrive late. There is also a Denny's restaurant attached to the hotel for a quick bite. The front desk could have been a bit friendly and welcoming specially for a priority club... More 

Was this review helpful? Yes
TamikaBrown, Asst. Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us at the Holiday Inn Express BWI-West. We sincerely apologize for all the inconvience that you've experienced at our hotel. We really appreciate your feedback as we strive to make sure our guest have great customer service and overall guest satisfaction before they leave our hotel. As appreciation for being a Priority Club Member, we... More 

Indialantic
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 26, 2012

I stay at a lot of hotels every year and it’s always appreciated for staff to go beyond the basics. They were helpful at check in and offered to get my Rewards number and had a nice treat to take to your room. On this trip, I did not have a vehicle and they offered free service to the Mall... More 

Was this review helpful? Yes
TamikaBrown, Asst. Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We are very pleased to see that you've enjoyed your stay with us. We strive very hard to provide our guest with excellent customer service and be responsive to all of their needs. We hope you continue to choose us the Holiday Inn Express BWI-West for all... More 

Aberdeen, Maryland
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed October 14, 2012

Check in was challenging. I arrived in the evening after an exhausting flight across the International Date Line. I needed to extend my stay one night, and as a Priority Club member, I thought this would be easy as long as they had a room available. The attendant was an older woman with a British accent who kept fiddling with... More 

Was this review helpful? Yes
TamikaBrown, Assistant Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us at the Holiday Inn Express BWI-West. We sincerely apologize for any inconvience you've experienced. We strive to make sure our guest are completely satisfied and all of their needs are met before leaving our hotel. We are taking the proper measures in making sure this matter never occurs again. Please give us a call... More 

Concord, California
Level Contributor
133 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
4 of 5 stars Reviewed October 11, 2012

We stayed in room 105 at this hotel in Hanover, MD recently, to visit nearby relatives. It's not the Inner Harbor or a fancy hotel but the Holiday Inn Express model worked quite well for us. We had a room with two queen beds. Very spacious and clean room, with a bathroom large enough for two people --- decent towels... More 

Was this review helpful? Yes 1
TamikaBrown, Assistant Guest Service Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We here at the Holiday Inn Express BWI-West would like to thank you for staying with us. We are very pleased to have met your lodging needs, with the exception of our shuttle service. We sincerely apologize for the inconvience that you experienced with regard to our shuttle service. We will be sure to share your comments with our shuttle... More 

Fort Knox, KY
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed October 10, 2012

Staff is sloppy and apathetic. Room was clean, comfortable and pretty nice. Walls are thin and you can hear the neighbors. Location is excellent, just a couple of miles from the airport, Arundel Mills, gambling and Fort Meade. If only the service matched the location...

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear wadd003, Thank you for taking the time to complete a review on your stay. It is nice to know that you have noticed the cleanliness of our rooms. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, I would like to for the difficulties you had experienced with the hotel staff.... More 

Boston, Massachusetts
Level Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed October 10, 2012

Spent two nights and we were delighted. Business trip and did not spent too much time in the hotel. Room was spacious, clean and comfortable. Heat pump turned on and off frequently but that is expected in hotels. I would rather stay at comfortable temperature. Breakfast was good, business center was adequate. Did not use fitness room but it looked... More 

Was this review helpful? Yes
TamikaBrown, Asst. Front Office Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We really appreciate you taking the time to give us your feedback in order for us to insure that our guests have the best customer service. We're very happy that you've had a wonderful stay here with us and that you will think of us in your... More 

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