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Holiday Inn Express Baltimore - BWI Airport West

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7481 Ridge Road, Hanover, MD 21076
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Holiday Inn Express Baltimore - BWI Airport West
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164 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Baltimore - BWI Airport West
See the most recent reviews
Lincoln, Nebraska
Top Contributor
75 reviews 75 reviews
58 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 10, 2013

It takes a confident hotel to offer a free breakfast when there's a Denny's attached to it! Those who prefer a hot, made-from-scratch breakfast with a wide array of choices would normally opt for Denny's. The more frugal among us would be perfectly happy with the free breakfast offered here. There's certainly enough to satisfy one's appetite if you're willing... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

We're so happy to see you've enjoyed your stay with us. It's was our pleasure to have been able to accomodate all of your lodging needs. I'm glad Karen and Al provided you with outstanding customer service as well as the rest of the staff. We really appreciate you taking the time to give us your comments and feedback as... More 

1 review
4 of 5 stars Reviewed October 8, 2013

Breakfast was fare. Staff wonderful but the menu was pretty much the same every day. We stayed 4 days. It was always fresh and restocked and very clean. The room was large and they went out of their way to get us a room near the elevator as my husband uses a cane.

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. We're glad we were able to accomodate all of your lodging needs. We apologize for the selection of breakfast items at the breakfast bar. We will forward your comments and concerns to the proper department head for further review. We thank you for taking to time to... More 

Bradenton, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 7, 2013

I had to travel on the spur of the moment (Government Shutdown) and had to stay overnight prior to flight. From Karen? on the phone to Al driving the van ALL the staff were a joy considering my state of mind. I was not a happy traveler BUT they, the staff, got me out of my funk. Nice to have... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. Sorry you had to travel on such unpleasant business. We're glad that Karen and Al were able to cheer you up and make you smile while you were down. It is our pleasure to have accomodate you with all of your lodging needs. We strive to always... More 

Jacksonville, FL
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 28, 2013

Once again, we found no disappointments or any reason for criticism of a Holiday Inn Express. Adam, the front desk employee who checked us in, could not have been more welcoming or pleasant and helpful! Thank you, Adam! The young lady at the desk was also great.... both are a great asset to this HIExpress-- hope the managers are aware!... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying with us here at the Holiday Inn Express BWI-West. I'm glad Adam was able to provide you with great customer service as we strive to give our guests 100% guest satisfaction. We're glad that we were able to accomodate all of your lodging needs and that you were able to relax as well as enjoy your... More 

Cornwall, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 28, 2013

Very pleasantly surprised. Usually use Hampton Inn, but it was full. HIE staff was very friendly and efficient; beds comfy; choice of firm/soft pillows (hooray!); breakfast better than Hampton (got love those cinnamon buns!) and exceptional service in breakfast room. All in all -- what's not to love? Only minus (?) was that the A/C was very loud, but it... More 

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thanks for staying here with us here at the Holiday Inn Express BWI-West. We're glad you enjoyed your stay and had the chance to taste our delicious hot breakfast, especially our signature cinnamon rolls. Our cinnamon rolls are always a big hit at the breakfast bar. It was our pleasure to be able to accomodate all of your lodging needs.... More 

Belton, Texas
Top Contributor
71 reviews 71 reviews
47 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

Nice hotel. Wednesdays they have a managers reception. Van service to BWI airport. Van runs 24/7. Gym. Nice breakfast. Good place to stay if you have a early flight. Only thing I didn't like was there was no coffee before I got on the shuttle.

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KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for taking the time to give us your comments and feedback. We're glad your overall stay with us was great with the exception of not having any coffee during your departure. We sincerely apologize for not having any fresh coffee ready. We will definately take the proper measures in correcting this matter to insure that it never happens... More 

Sharpsville, Pennsylvania, United States
Top Contributor
106 reviews 106 reviews
47 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 25, 2013

Good location and great service. Also, conveniently located by a Denny's diner for quick food. Check-in process was great even though I was early and checkout process was automatic. Staff was very pleasant and efficient.

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thank you for staying here with us here at the Holiday Inn Express BWI-West. It was our pleasure to be able to provide all of your lodging needs. Thank you for taking the time to give us your comments and feedback as we value your opinion and it also helps us to provide our guests with the best customer service.... More 

Harrisburg, PA
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 23, 2013 via mobile

My husband and I have stayed at this HIE before when flying out of BWI. The staff is great and check in is quick and easy. The hotel has a complimentary airport shuttle that runs frequently and will pick you up at BWI on demand when your flight arrives. You can park and leave your car in their lot if... More 

Was this review helpful? Yes 1
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Thanks for staying with us here at the Holiday Inn Express BWI-West. We're glad that we were able to accomodate all of your lodging needs. It's good to see that you were able to take advantage of our Park Stay and Go Package whick is a great deal for guest wanting to leave their car with no worries while taking... More 

Chantilly, Virginia
Contributor
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 21, 2013

I stayed at the Holiday Inn Express BWI West for the 1st time in September. 1. Some of the staff need to be re-trained on how to deliver great customer service. Didn't meet 1 friendly staff member and no one smiled the whole time I was there. Additionally the front desk staff appeared to get bogged down with phone questions... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Dear Kdmspecial, Thank you for taking time out of your busy day to leave us a comprehensive review. I appreciate the positive remarks on our hotel shuttle service and rooms. However, I am sorry that you received staff service and breakfast selections that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are... More 

Contributor
18 reviews 18 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 17, 2013

We stayed here before taking off on our honeymoon and Holiday Inn Express took a lot of worries off our hands. They offer a park and fly option where you can stay the night and park your car up to 14 days all for about $100, which is much easier than staying home 30 minutes away, driving and dealing with... More 

Was this review helpful? Yes
KLyons-GM, General Manager at Holiday Inn Express Baltimore - BWI Airport West, responded to this review

Congratulations Newlyweds!! We hope you had a wonderful and safe honeymoon. We're glad we were able to relieve some of your stress by offering you the Park Stay and Go Package so that you would not have to worry about your vehicle while you were away. Maybe we'll get the chance to see you again next year for your 1st... More 

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